Intransa Phone Line is Back?

Author: John Honovich, Published on Jan 31, 2013

Every so often, we call Intransa to try to speak to a human being. In the past few months, we almost always were transferred to an outsourced answering service that pretended all the Intransa sales people were 'busy with other customers' despite numerous partner confirmations that the sales force had been furloughed / laid off (see Intransa in trouble).

Now, Intransa's toll free line is disconnected and their local phone line goes to a generic/default voice mail. Try for yourself:

  • **** ****: *** *** **** [******: **** ****** *** *** been ******* **** ********'* *******; ******** **** ***.***.**** ***** ******* ** ** *** ******** ***** ** ** Intransa ********]
  • ************* *** *** ****

[****** ****** *** ***: ********'* **** **** ***** **** ** back **. ** ***** **** ** ******** *** ***** *** said '**** *** ******** *********' *** ******** ** ****** *** other *********. *** *** ******** ** ** ** ******** ** who ** **** *******.]

[****** ****** *** ***: ***** ** ******** **** ****** ** Intransa.]

******* ** ***, **** ** ******* *** ****. ***** **** and **** ******** ***** ********* ** *** ******** ****** ********* that *** *** ** ****** **** ****, ** *** ******* here.

Comments (10)

I still wonder what, if any, value add Intransa offered. There are many companies that will pre-install VMS's on systems, including DNF Security and Seneca Data.

Turn that question the other way - what is the value of any of those companies?

True, just that they don't charge as much as Intransa did for their "value add".

John, I have always been interested in how the guys in this segment fare. Do you have any information on Pivot 3's progress?

Well, Pivot3 raised over $20 million just a year ago, so they have runway. Also, from what we have seen, they are doing better at mega surveillance projects, in contrast to Intransa who tried the harder game of being a box for regular VMS installations. That doesn't mean I am bullish on Pivot3. With their overall huge amounts of funding, and their expansion into other verticals, they still have significant challenges ahead of them.

I don't know. I've heard from a couple of sources that Pivot3 installs encountered major data losses on at least a couple of casino surveillance projects - unsubstantiated, of course. Still, that wouldn't give me a warm, fuzzy feeling...

I am saying they are better than Intransa....

Why, because they're still in business? The word I heard from at least two non-competitors (not in the storage game) was nearly or total loss of data.

I am being half facetious with the last comment. However, to the extent that they are still in business they can at least service/repair/respond.

I don't know enough about the problems with Pivot3's gear to know much has been done to fix (or not) their problems.

We looked at Pivot3 years ago and decided it was just too risky for our system at the time. After all, on a 32-channel server with DAS, the most we could possibly lose would be 7-31 days on 32 cameras. Likely much less, since we usually set our RAID boxes with two RAID sets (disk groups). Except for one really strange controller failure mode (which happened only once in 6 years on 34 RAIDs), we would never lose more than half of the data on a server.

Granted, that means we give up four drives to parity (plus one global spare) but the peace of mind is well worth it. Depending on what system we buy, storage will certainly be more dense, yet probably use smaller chassis (12-bay in one proposal) and each server will handle many more than 32 cameras. The actual details of storage solutions will be laid out in our next stage of the evaluation process. If we have enough budget, we will be pushing the vendors to increase storage reliability, either through redundancy or other architectures.

One thing for certain, we will demand redundant contollers with full auto-failover. RAID6 eliminated multi-drive failures, something that happened a few times with RAID5, but controller failures could still take a system down and cause permanent data loss.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Most Recent Industry Reports

Imperial Capital Security Investor Conference 2018 Review - ADT, Resideo, Alarm.com, Arlo, Eagle Eye, ACRE, More on Dec 14, 2018
Imperial Capital Security Investor Conference is an event matching industry executives with financiers that frequently leads to future funding...
Cisco Meraki New Cameras and AI Analytics on Dec 14, 2018
Meraki has released their second generation of video surveillance with 3 new cameras, AI-based video analytics, and 2 cloud-based storage...
Foolish Strategy: OEMing Facial Recognition on Dec 13, 2018
Almost as 'hot' as face recognition marketing right now is OEMing facial recognition. Last year, they were a who's who of company's with...
DVR Examiner - Video Recovery from Recorder Hard Drives on Dec 13, 2018
Bypassing passwords and long download times on-site, DVR Examiner collects and organizes video evidence directly from a hard drive extracted from...
2019 Access Control Book Released on Dec 12, 2018
This is the best, most comprehensive access control book in the world, based on our unprecedented research and testing has been significantly...
Huawei Hisilicon Quietly Powering Tens of Millions of Western IoT Devices on Dec 12, 2018
Huawei Hisilicon chips are powering, at least, tens of millions of Western IoT devices, such as IP cameras and surveillance recorders, a fact that...
FLIR Launches Body Cameras Unified With VMS (TruWitness) on Dec 11, 2018
While FLIR is best known for their thermal cameras, now they have expanded into body cameras, launching TruWITNESS, a public safety focused body...
Startup Sunflower Labs' Autonomous Drone Security System on Dec 11, 2018
Startup Sunflower Labs is claiming a unique design on a home security system, combining autonomous drones and 'Sunflower' sensors. Imagine an...
The 2019 Video Surveillance Industry Guide on Dec 10, 2018
The 300 page, 2019 Video Surveillance Industry Guide, covers the key events and the future of the video surveillance market, is now available,...
Multi-Factor Access Control Authentication Guide on Dec 10, 2018
Can a stranger use your credentials? One of the oldest problems facing access control is making credentials as easy to use as keys, but restricting...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact