Intransa Phone Line is Back?

Author: John Honovich, Published on Jan 31, 2013

Every so often, we call Intransa to try to speak to a human being. In the past few months, we almost always were transferred to an outsourced answering service that pretended all the Intransa sales people were 'busy with other customers' despite numerous partner confirmations that the sales force had been furloughed / laid off (see Intransa in trouble).

Now, Intransa's toll free line is disconnected and their local phone line goes to a generic/default voice mail. Try for yourself:

  • **** ****: *** *** **** [******: **** ****** *** *** been ******* **** ********'* *******; ******** **** ***.***.**** ***** ******* ** ** *** ******** ***** ** ** Intransa ********]
  • ************* *** *** ****

[****** ****** *** ***: ********'* **** **** ***** **** ** back **. ** ***** **** ** ******** *** ***** *** said '**** *** ******** *********' *** ******** ** ****** *** other *********. *** *** ******** ** ** ** ******** ** who ** **** *******.]

[****** ****** *** ***: ***** ** ******** **** ****** ** Intransa.]

******* ** ***, **** ** ******* *** ****. ***** **** and **** ******** ***** ********* ** *** ******** ****** ********* that *** *** ** ****** **** ****, ** *** ******* here.

Comments (10)

I still wonder what, if any, value add Intransa offered. There are many companies that will pre-install VMS's on systems, including DNF Security and Seneca Data.

Turn that question the other way - what is the value of any of those companies?

True, just that they don't charge as much as Intransa did for their "value add".

John, I have always been interested in how the guys in this segment fare. Do you have any information on Pivot 3's progress?

Well, Pivot3 raised over $20 million just a year ago, so they have runway. Also, from what we have seen, they are doing better at mega surveillance projects, in contrast to Intransa who tried the harder game of being a box for regular VMS installations. That doesn't mean I am bullish on Pivot3. With their overall huge amounts of funding, and their expansion into other verticals, they still have significant challenges ahead of them.

I don't know. I've heard from a couple of sources that Pivot3 installs encountered major data losses on at least a couple of casino surveillance projects - unsubstantiated, of course. Still, that wouldn't give me a warm, fuzzy feeling...

I am saying they are better than Intransa....

Why, because they're still in business? The word I heard from at least two non-competitors (not in the storage game) was nearly or total loss of data.

I am being half facetious with the last comment. However, to the extent that they are still in business they can at least service/repair/respond.

I don't know enough about the problems with Pivot3's gear to know much has been done to fix (or not) their problems.

We looked at Pivot3 years ago and decided it was just too risky for our system at the time. After all, on a 32-channel server with DAS, the most we could possibly lose would be 7-31 days on 32 cameras. Likely much less, since we usually set our RAID boxes with two RAID sets (disk groups). Except for one really strange controller failure mode (which happened only once in 6 years on 34 RAIDs), we would never lose more than half of the data on a server.

Granted, that means we give up four drives to parity (plus one global spare) but the peace of mind is well worth it. Depending on what system we buy, storage will certainly be more dense, yet probably use smaller chassis (12-bay in one proposal) and each server will handle many more than 32 cameras. The actual details of storage solutions will be laid out in our next stage of the evaluation process. If we have enough budget, we will be pushing the vendors to increase storage reliability, either through redundancy or other architectures.

One thing for certain, we will demand redundant contollers with full auto-failover. RAID6 eliminated multi-drive failures, something that happened a few times with RAID5, but controller failures could still take a system down and cause permanent data loss.

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