Intransa From the Ashes, Viakoo

By: Carlton Purvis, Published on Apr 15, 2013

If not from the ashes, at least from the same building. We broke news a few weeks ago that Intransa's employees were laid off. While the company never publicly acknowledged the situation, there's no doubt that Intransa is no more. So what happened? Viakoo. We have further investigated, obtaining a company memo, analyzed herein.

What is Viakoo?

According to its website, Viakoo makes “advanced software” for monitoring video networks to “instantly spot problems in your video network infrastructure,” offered with a month-to-month subscription. The company says it will work with a client’s integrator to make sure video the system is working effectively and help fix it when it is not. It also provides “parts exchange agreements for Intransa-brand servers, storage, and VideoAppliance systems.”

Who is Viakoo?

We do not know for sure who's behind the company yet, but former Intransa president Rodgers (Bud) Broomhead set up the domain name Viakoo.com recently. Its physical address is the same as Instransa’s and so is its answering service.


Our messages to Intransa and their execs last month were never returned after it laid off its entire staff, but we left messages with the answering service anyway. For now, the answering service handles all of Viakoo’s calls. They take messages, but we are not expecting any calls to be returned. Calls to Intransa's old numbers now go to Viakoo Support Services.

Viakoo's Potential?

The strangest element of Viakoo's stated plan is that the market they are targeting is even harder than the one they just failed in. Remote surveillance health monitoring is not exactly a gold mine, as one of the few participants in the space recently acknowledged to us. While maintenance can be problematic for surveillance systems, most customers are reluctant to spend significant on services to monitor their systems. Plus, this typically requires VPNs or opening holes in firewalls, which can be done but further slows down / complicates the process.

UPDATE: Viakoo Selling Intransa Services

Intransa stockholders voted to place the company into receivership with Viakoo, according to a memo being sent to former Intransa customers. Receivership allows an entity to take over a failed business, either to 'fix it' or otherwise recoup losses. For Intransa customers, it unfortunately means existing support and warranty agreements are no longer valid. It also means there is no guarantee of hardware or software support for Intransa systems.

IPVM has obtained a copy of the memo, giving insight into the company's silent exit. The one-page document suggests it was produced for customers seeking Intransa support. Viakoo says it has purchased the source code for Intransa, and has 'several ex-Intransa engineers... who wrote it in the first place" if customers want to purchase support services from Viakoo

6 reports cite this report:

Viakoo Health Monitoring Profile on Aug 26, 2016
Viakoo, the company of ex-Intransa leaders, says they have created a monitoring tool for security networks that is easy to deploy and offers...
Viakoo Announces Free Network Monitor on Apr 21, 2016
Intransa reincarnate Viakoo is giving away its networking monitoring service. Viakoo released a freemium product, FreeMonitor [link no longer...
Ex-Avigilon Exec Backs Network Outage Prediction Startup (Optigo) on Apr 01, 2016
Ex Avigilon VP of Engineering Danny Kam [link no longer available] is putting his support behind networking startup Optigo. Networking monitoring...
PennyAlerts is Pretty Interesting on Jun 25, 2015
We have criticized Intransa / Viakoo pretty harshly. And they deserved it. Quietly going out of business, dropping all warranties, the Intransa...
Bad Marketing Beware - Intransa is Back! on Mar 13, 2015
After burning $100+ million on a mythical 'secret sauce', quietly going out of business, dropping all warranties, could Intransa top...
Winners Losers Fall 2014 on Oct 13, 2014
We are all losers, IPVM included. The historically poor new releases for ASIS / Essen make 2014 the worst year for surveillance innovation in, at...
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