Intransa From the Ashes, Viakoo

Author: Carlton Purvis, Published on Apr 15, 2013

If not from the ashes, at least from the same building. We broke news a few weeks ago that Intransa's employees were laid off. While the company never publicly acknowledged the situation, there's no doubt that Intransa is no more. So what happened? Viakoo. We have further investigated, obtaining a company memo, analyzed herein.

What is Viakoo?

According to its website, Viakoo makes “advanced software” for monitoring video networks to “instantly spot problems in your video network infrastructure,” offered with a month-to-month subscription. The company says it will work with a client’s integrator to make sure video the system is working effectively and help fix it when it is not. It also provides “parts exchange agreements for Intransa-brand servers, storage, and VideoAppliance systems.”

Who is Viakoo?

We do not know for sure who's behind the company yet, but former Intransa president Rodgers (Bud) Broomhead set up the domain name Viakoo.com recently. Its physical address is the same as Instransa’s and so is its answering service.


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Comments (7)

There's a twitter account for Viakoo that is following numerous security professionals (as well as Justin Bieber and Mariah Carey). It looks like this is their company's feed. If so, it explains the name 'Viakoo' which evidently is an imaginary city in a Dungeon's and Dragon's game.

So let me get this straight:

  • Intransa fails yet sends out no public information to let people know?
  • Customers call up Intransa support only to be told that the company is no more and existing support agreements are null and void?
  • Then they have the audacity to say that once you pay them again, they'll be happy to help?

Wow.

It would seem that the only potential Viakoo customers will be those that don't know the story of the Intransa demise.

Or those who are trapped? If I had the misfortune of owning a number of Intransa servers, and they were having problems, I am either forced to junk them, try to fix it on my own or pay up to Viakoo. None of the options look that enticing.

It would seem there is that risk in selecting any products in our industry. You are buying the company, not just the product. There are lots of "neat" products out there, but if they are proprietary in nature, then you are vulnerable to situations like this. Like you said in an earlier post (I'm paraphrasing)... "There are a lot of dunces in leadership positions in this industry". They may have smart engineers making great products, but if someone runs the company into the ground, the customer is the one that suffers. We all know the sales guys will end up somewhere else!

Andrew, startups with high levels of funding relative to revenue (like Intransa) are at the most risk. We analyzed this 2 years ago and, at the time, tagged Intransa, in the high risk group.

I think it's more than simply running the company into the ground (which certainly does happen). Startups are inherently risky until they can reach cash flow positive positions with product/market fit. Unfortunately, many (if not most) heavily funded startups never get there, which is especially risky in surveillance, where a product is expected to function 7 - 10 years after installation.

I'm continually impressed with the quality of work that you and your team put out. It is the ONLY, and I do mean ONLY, daily summary that I read related to our industry. That's why we re-upped for 5 years!!!

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