Dumber Techs, Bad Box Movers, Says Australian Distributor

By Dan Gelinas, Published Jun 10, 2019, 10:31am EDT

Techs today are "dumber" than they used to be, despite better education and training and that makes a typical day "frustrating" for one undisclosed distributor.

Inside this interview, we talk with him about how techs' unwillingness to learn creates problems.

We address the following topics:

  • How techs have become 'dumber'
  • Why techs are unwilling to learn
  • How he hates the box-move model
  • How even the stock boy can tech support a panel
  • How they will not sell it if they can not support it
  • Why they dropped Dahua and Hikvision
  • What camera brands they carry and why
  • Why he says OEMing is not a big thing In Australia

How ***** **** ****** '******'

****: **** ** * typical *** ** *** job **** *** ***?

** * ****, "***********." I **** **** ***** this *** **** ** years *** *******—*************—****** ********* and ******** * ***** techs, ** *******, *** getting ******.

****: ******? *** **?

******* ****** ** *** the ******* ****, *** definitely **** **** ** think ****** *******. * personally ***** *** ********* system *** *** ******** people *** ** *****, just ******** **** ** regurgitate ********.

****: *** *** **** me ** ******* ** this ********** ******* ** think ****** *******?

********* *** ***** ****** ringing ***** * *.*. whilst ** ** *** to *** ******. ****** these ***** ***: "* had ** ***** **** night, **** ***** **** caused **?"-**** *********. ** example **** * ****** of **** ***, *** end **** ******** **** their **** ******** ******* ringing ** ****** *** I *** *** **** at ***** * *.*. from *** ********* ****** what ***** ** *****. Remember ** *** *** even **** ** **** yet. **** ******** * found *** **** *** site *** * ****** long ***** *** ** the ****, *********** ** was ** ******* ** and **** ** *** rained ****** ******* ****** the ***** * ******* at * *** ***** creating * ********** *** loop ********** **** *** internal ******* ** *** gate *******, **** ******* the ****. * ***** out * ****** ** days ***** * *** guessed *********. *** ******** thing ** *** **** customer *** * ******* fault * *** ****** ago.

****: * ***. **, people ** *** ***** from **** **********. *** this ** ****** *** are **** ** *** office.

**** **** *** ****** and ****** ** ** overnight ****** **** ********* and *********. ** ** deal ***************, * ****** have ** ** ***** of *********, ********** ** I **** ** **** to ******* ** *** US. **** **** * will **** * **** visit ** * ** either **** **** ***** finding, ** ****** **** system ******. ***** **** I *** ***** ******** courses ** *** ********. We *** ** ** training ** * ******* basis, *** ********* ** is **** ** *** everything **.

****: *** *** *** teaching? *****, ********* ** they *** ******* *******?

********* *****.

How ** ***** *** ***-**** *****

****: *** ********* ******* troubleshoot *** ***** ****** design, ***. ** *** make *************** ** **** customers?

* ** *** **** guru ** *** *******, however, ** ** ***** a *** ** **** internally ** ****** ** teach *** ***** ***** our ******* ************. * personally **** *** ***-**** model ** ** **** distributors. *** **** ** is *** *** ***** to *** ** *** business. ** **** ***** don't **** *** ******** sale, *** *** ** doing * *** ** the ******* *** **** sites. ***** **** ** are **** ** ********* that **** **** *** support, ***., *** **** still *** ********* ** try ** **** * few *******.

****: * ***** ****'* pretty ******. ********* **** take **** ******** *** quotes *** *** **** to **** ******.

** ******* ** * may. * ******* ********* video ******** ***, ********* price *** *** ****, my ***** *** ***** $46,000.I *** **** **** for * **** ** so *** *** ****** day **** * *** a ***** **** **** the **** ** **** saying ** *** ****** trouble ******* ** ** work. ** * ****'* see *** **** ** out * ******* *** tech ***he **** ** **** *** **** *** ******* ****** ** ******** ***** / ****** *** *** *** *** **** $*** *******. At this stage, I **** *** **** ** **** *** ****** *** **** ****—** **********—** *** ****. *** *****: "* **** *** **** *** *******. **** **** ** **** *** ** *** ******** **, you should be able to work out why it didn't work." Obviously, I refused to assist. This went on for over a week, his boss even ringing and offering to pay me personally to help them. I refused. I got a begging call from the tech after this saying that they would be on LDs if it wasn't working by the end of the day. My response: "Not my problem." I found out a couple of weeks later from the tech that they did get the job going a few days later. The best thing? I knew what the fault was from the very first phone call, and proved it to him by telling him what it was. By the way, it was literally a 30-second fix. [emphasis added]

****: *'* *****, **** does "** ** *** mean?"

"********** *******"—* ******* ******* for **** ********** ** a ******* ** * project.

Even *** ***** *** *** **** ******* * *****

****: ** *********, *** have * *** ** product *********. ** **** extent **** **** ***** down ** **** *****?

** ** ******* ** internal ********, *** ***** boy ** ** ****** can ** ***** **% of **** ******* *** the **** ****** ***** panel ** ****.

****: ** **** ******* in ********** ************?

************ *** ******* * lot **** ** *** last ** *****. ***** ago ***** ******, ***** distributor *** ****** **-***** support, *** **** ******** are *** ****** **** either *********** ******* ** virtually ** *******.************ *** ******* ****** & ******* ** ******* up *** ******* ******* in *** ******. ***** are **** * *** of *** ******* ****** into *** ****** **** brand *—*******—******* **** **** are ******* ***** *** then *********** ************. *** of *** *** ****** here *** ***** ** us *** *** ** do ** ***** ** compliance. ** *********, *** goods *** ******** ** have * *-**** ***** is **** * *********** between ** *** ****** *** ***** *****, etc. **** ******** **** does *** *** ** have ** *** ***** approved ****. **** ** not *****. ** ** example ** *** **** access ******* **** *********** approved, **** *** **** $5,000 ****. **** ** these ***** ************ ****** these ************ ** *** gov ** ******* ** enforcing ****.

****: **, **** **** that ******** ******* ******? Do *** **** ** actually **** ********* ** be **** ** **** what ** ** ******** to **?

** ** **** *** emissions *** ** ****** it *****'* ********* **** other ********, ***. *** example, ** ***'* *** the ****** ****** ***** PIRs, ***. **** ** that ** ** *** designated ***** ***** ****.

How **** **** *** **** ** ** **** *** *** ******* **

****: ** *** ***** solely ** ****-****** *** security, ** ** *** get **** ******* ********** supplies, **, ***?

****, **** *** *****. I **** * ****** if ** ***'* ******* it, ** ***'* **** it. ** ** *** only ****** ***** **** limited ***** ********* ** consider ***** ******* **** carefully ** ****** ** can ******** ******* **** we ****.

Why ***** *** ********* ** *****

****: * ****** **** you ****** ** **** support ****** ******** * manager. **** ***** ** challenges *** *** **** performing **** ******* *** the ************?

***** *** ****** ********** role ** ********* ** my ******* *****, ***** is *******. *** ****** biggest ***** ** **** support ** *** ******* unwillingness ** ***** ** actually ****** ******** ** be ******* ** ***** the **** ** *****. This ** ***** ****** by **** ** ***** on * *** ** the ******** **** ** Australia ** ** * race ** *** ****** at *** ******. ******** price **** ** ******* are ***.

****: *** *** **** mentioned * **** ** the ****** *** ** unwillingness ** *** **** of ***** ** *****. What ** *** ***** an ****** ** **** is? ****** *** *** techs, ** **** **** relaxed ****** ** *****?

****** **** ******** *** worth, *** **** *** end **** ***** ** pay. ** *** **** that ** ** ** OK *** ** ********* may **** *** * hours, *** ** ** a **** *** ***** 5. **** **** *** allowed **** ** **** job ***** ** * hours.

What ****** ****** **** ***** *** ***

****: **** *** *** camera ****** *** *****?

** *** ****** ****** Uniview.

****: **** ****** *** toward *******?

** *** **** * main ******, *** ***** man & *** *** was ******* *** *******, therefore ***** *** **** of * **** ** the ****** ** ***** and **** *** ******** lack ** ************ *** flea *** [****], *******, etc. *******, **** *** be ********—*** *****?

****: **** *** *** access ****** *** *****?

** **** * *** depending ** *** ***********, but **** ******* ******* is ******. * **** quite * *** ** their *** (*****) ****** product ** ** ******** elevator *******. **** ** Australia *** **** ******** of *****-***** ***** **** access ******* *********** ********** lift ***** ******** **** a ******, ***. ** the **** *** ** control *** ****** ** individual *** ******.

****: **** ***** ********* detection *****? ***** ****** do *** ***** *** why?

*** **** ***** ** Crow ****** (** *, 100 *****, * *********, 2 *****) *** ****** brother ***** ** (** zones, **** *****, ** timezones, ** *****, ** on *****). ***** ** be ******** *** ****, very ******** *** **** bang *** ****. **** the ******** ***** (******) is ******.

Why **** ******* ***** *** *********

****: **** *** **** carried * ****** ***** and **** ******* **?

***, *** ******* ***** is ***** ********. ** used ** **** **** Hikvision ** **** ***** as ** *******.

****: *** *** *** drop ********* *** *****?

** *** ** ********, both *** *** ***** have *** *** ****** and ****** ** * horny ***** ***.

****: *** *** **** me ** ******* ** two ** **** ****** and ******?

****, *** *****, ** were ******** * *** of ***** **** ****. We **** ****** * job, ******** *****, **** of *******, *** ********** them *** * ******* price. ** **** *** mistake ** ****** *** the ******* *** ***.Less **** * **** ***** **** **** ** *** ******** ******** ******** ** **** ** **** ******, *** ** * *************—**%—***** ***** **** **** **** ******* *** **** ********* **** ** ** ***. We know it was directly through our approach to them as the equipment list supplied was identical to what we had asked for project pricing on—funny that. Forget about warranty. We shipped back about 100 faulty cameras and NVRs. Many of the cameras were ball type with a condensation within the ball issue, thus causing PCB corrosion, etc. Most came back as no fault found, still in our original sealed packaging that they were sent to them in. They had never even been looked at. Their answer - send them to us again. forget it, as we paid freight both ways first time, to have to do it again would have been stupid. As for Hik, as you know Hik has a few distributors here in Australia. Just the other week the local Hik guy approached us to try to get us to sell their product—thus trying to undercut their existing distribution channels. [emphasis added]

****: **** ***** ********* being ***** ** ******** profit **** *** ***** rights ****** ** ***** government ******? *** ***** similar ********* ******* *** other ********* **** ******* whether ** *** *** carry ***** ********?

****** ***** ** ** formal ******* ****** ** such ** **** ** deal **** ********* / people *** ** **** "do *** ***** *****."

****: **** ***** ******, ever ******* *** **** dropped?

****** *******, ** *******, is **** ****** ******** ** ** ** not ** ******, *** does ** ****** ****.

Why ** **** ****** ** *** * *** ***** ** *********

****: ** *** **, ADI ** *** ******* distributor ** ****-****** *** security *********. **** **** a**** ****** ****. ** ********** ************ do ******** *******?

*** *** **. ***** are **** *** **, eg., ***** ** ****** who ******* *****. ** used ** ** **** more ********* *** *** so **** ***.

****: ** *** ****** a *** *****. *** is ****, ** *** think?

*** ******** ** * big ******, ** **** to **** *** ****** manufacturer, **** *** **** that ****** *** ****** so ******* *** *** very ***** ******, *** whole ********** ** **** than *****. ** ***** it ****** ** ** the ***** ****** *****.

****: ** **** ********** integrators ** ******* ************ to *** ***** ******** or *** **** ***** direct ** *** ************? Or ***** ******?

**** ** ******* ************ for ******* & ******** etc, *** **** *** the ****** ****** *****, some **** * ***, but **** **** * lose ***** ****. ********** grey ****** *** *****. Once ***** ****** **** gear *** ******** ****** does *** **** ********** C-Tick, *** ** *** useless ********** **** *** seem ** **** ** enforce **, ** ***** nothing, ** *******.

Comments (12)

*** ******** ***** ** the **** ******** *** a ******* ***** * few ****** ***.

*** ** *** ***** back ****?

Agree
Disagree
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Funny

****** **** ****** ********** entitlement *** ****** ****** 😂

****** **** ** ********** names *** ******* ***. I’ve **** ************* ** take ***** ********* *** shove ** ** **** pressed *** **** ****.

 

 

Agree: 4
Disagree: 6
Informative
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**** *** ** *** distribution ****. **'* ***** about * *** ** things. *** ******* ****** to ** * ***** distributor, *** ****** ** be * "****" ** integrator. **** ***** ****, that ** **** *** the ****** *****. ** all **** ** ****** and **** *** *****.

Agree: 1
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****

Agree
Disagree
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Funny

***** *********, ***.

** **** *** ** any ****** ******** ** American *** **** ***** in *********?

* ****** *% ****** slang.  * ***’* **** hear ** ****** :)

Agree: 1
Disagree
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Funny: 3

* ***’* **** **** an ****** :)

*** *** ****** *** it **** ******** ************, ******:

******** ****** ** **** the ******* ****, ***' defoinitely ***** **** *' theenk ******* *******. ** puhs'nally ***** *** ********** system *** **** ******* people **** *' ******, just ******* ***** *' reguhgityte *********.

Agree
Disagree
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Funny: 3

***... ***** *** ****** up *** *********** ** a *** ******. *** following **** *** **** me * **** ******* though.

****: *** *** *** drop ********* *** *****?

** *** ** ********, both *** *** ***** have *** *** ****** and ****** ** * horny ***** ***.

Agree: 2
Disagree
Informative
Unhelpful
Funny: 1

******* ****** ***** * recognise *** *** ******** is.  **** ** *** game ** *** * long ****.

Agree
Disagree
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Funny

******** ****** ********.  ******* by * ****** *****.  All ****.....

Agree: 1
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****** **** * **** who **** *********** **.  They ***'* **** * physical ******** ** ****** so *'** ***** ***** with ****.

****** ***** ** * result ** ****** *******.  Manufacturers *** ******* ******* have **** ***** ***** end ******* ** ** as ***** ***** ** possible.

*******, **'* *** ********** the ***** *****.  ** the **** *** ****, you **** ** **** a ******* *** ***** with **.  *** **** intimately ******** **** *** system *** *** **** wasn't ******** ***** ***** which ***** **** ******** such ** *** *** joint **** ****** **** you'd **** ****** **** than **** * **** moon.

***** ****, ***'** *** to ** ****** **** brands ***** ***** ** a ******* ********* ** products *** ********* ********* knowledge.  ** **** **** has **** **** ********* IP ********, *****'* *** a ********** ****** **** he ***** **** ** able ** ******** * wet ***** ***** ******* that **** ***** ****** with ** ** ******.

*'* **** ** **** why ** ****** **** Hikvision *********** **** *** distribution ** **** ************ their ******** ****** ********.

********* *** * ************ nationwide.  *** *** ***** largest *** **** ******* takeover *** *** ******* Hanwha ** ****.  **** as *** ** * know (***** **** *** the ************ ********* *** US ***** **** ***) has *** ** ********* sales.  * ***** **** thought (******** **** ****** gave *** ** *****) that ******* ***** ************ to **** ******** ***** was * ********** ********.  Hardly ****** ** ******** VSP, **** *** ***.

** ******* ** **** market *****, * ***'* know **** ***** ** any **** *** * couple ** *******.

*******,  **'* *** ** easy ** *** *** stuff *** ****.

********, **'* ****** ***** the ****** ***** *** exchange **** ** **** around * *** ** 70c ***.  **** *** factor ** ******* *** support *****, *** ****'* saving ****.  **** ** was **** *:* ** was * **** **** attractive ******.

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********* *** ** ***** bans ***) *** *** to ********* *****.

********, ******. *** *** clarify? *** ***** **** any ****** ** *** US ***** / *** with ***** ************ ***** in *********?

Agree
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Informative
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Funny

***'* **** ** *** the ************ ****.  ** talks **** **** ******* that ***** ** * decrease *** * ******'* give *** *** ********** data ** ****.

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