Worst Access Products 2015

Author: Brian Rhodes, Published on Feb 18, 2015

100 integrators told us which access product lines gave them the biggest problems in the last year.

This is the counterpart to the Favorite Access Control Software 2014 and Favorite Access Control Credentials 2014 reports.

In this note, you will review their direct, in-depth feedback.

*** *********** **** ** ***** ****** ******* ***** **** **** the ******* ******** ** *** **** ****.

**** ** *** *********** ** *** ******** ****** ******* ******** **** *** ******** ****** ******* *********** **** *******.

** **** ****, *** **** ****** ***** ******, **-***** ********.

[***************]

Variety ** ********

****** ***** ************, ** ************ ****** ***** *** ** ***** the '*****'. *** ******** ** ********* ********* ****** **** **** small ***** ******* *** **** ******** ********** *****. 

********** ****** **** **** **** *******, *** ******* **********, ***** hardware ******, ** ******* **** ***** ******* ****** ** ******** to **** ******* ***** *** ****** *****:

  • "********* ***-*****. **** ****** *** ***** *** ********* *** ** are ** *** **** ******, *** **** ** *******/****** ** of ***** ****** *** *** ***** ** ********** *** ** the *******/****** *******. *** ***** ******* ** **** ******* *** "bolted **" ******** **** ** *** ****** **** ** *** software ************."
  • "********** **** ********* *** ********* *** ****** ******* *****. ********* has ******* ******* ****** ******** ** ******. **** ** ************** as *** ********* *** ******** ** **** ***** ******* * sunset ** *******. *** ***** ******** **** ** **** ***** support ******."
  • "******** ******** *******. ****** ** ****** *** ********* ** ***. When *** ******* ******* **** **** *** **** *** ********* icons **** ** *** ******* ****, **** ** * *** sign.""I **** *** **** ****** **** *********/******** *-**** ****** *** Winpak ********."
  • "********* ***** **** ** ****."
  • "**. ****** **** *** ** ********** ******, ******* **** *** far **** **."
  • "** *** **** ****** ***. **** **** ****** ********/******* *********** with * **********. ***** ** ** **** (*******), *** ***** micro ***** *** ******** ***********. ***'* **** *** **** **** Software *****?"
  • "******* **. *** ****** **** **** ******* ** * *********** standpoint ***** ** **** ********* ** ************ ******** ** **** as *******. *******, *** ** **** ** ****** ** ******* automatic *******/***** ** * ***** *** **** *******'* **** ** an *****. ***** **** ***** **** ****** **** ****** *** for * ******* ******* *** * ***** ****** ** * single ******. ****'* **** *** *** ** *** ******* *** issues ** **** ******. ******* ** *** ****-******** ** ******* zones ***** ******* ****** ** ******** ***** **** ****** ******** doors *** *** **** ********."
  • "*****. *** ************* ******* ****** **** ****** ** ****. ** is ********** ** ********** ***** ****** ** ****** ******* - rather ** ****** ** *** ***** **** ******."
  • "***** ****** ******* ****** *** **** ** * ***** ********, which *** ** ****** *** **** ********** ***** ****** / alarms, ******* *** ******** ***** ***** ******** *****..."
  • "*****, *** *** ****** ********* **** ***** ***** *** * good ******. *** **** ** *** ******** ** **** ******* system ** ****** ****'* *******. **'** *** ** ****** ******* and ************* * **** *** ***** **** **** *** ** when ** **** **** *** ***** ***-**-*** ***** *** ******* of ***** **** ** ****** ** **. **** ** ******* out *** ******* ** **** **** *** **** ** ******* with * ******** **** ****'* **********."
  • "*** ***** ***** ** * ******** *** ****** ** **** is **** ********** ********* **** ******* *** **** ******."
  • "***** - ***** **** ******* *****!! ** *** ***'* ****** your *************, **** ***'* **** ***** ** ***!"
  • "*****, ** ***** *** **** ******* *** *******, ** ******* of * ****** ******** ** *** *** ******* ** *** USA."
  • "** ***, *** ******* ** **** ******* *** ********** *** product **** ** ******* ****."
  • "******* ****** ******* *******: - ********** *** *** ** ** date ********** - ******* *********** ******** - *** ********** ********** - *** ** *** ********** ******** - *** ****** ******* Last *** *** *** ***** ***** - **** ** *** enabled ********** - *** ******* - ***** ******* - **** Hell ******* ***** *** ***** ************** *****!!!"
  • "*******. ** ******** ** ** * ****** ***** ****** *** is ****** ***** *** *** **** ********* ** ***** ***** competitors."
  • "******* ******* ...***** *********** **** ***** ********** ******"
  • "** *** *** ***** ********** **** *** **** *********** - what * ****. **** ********** ******* *** *** ****."
  • "***** *** ******, *********** ****** ** ***.* ***** **** ** get **** **** *** *********** ****** ** *** *** ** the ***** ** ************/**********.** **** **** ***** ***** *** ** not **** ********* *****. **** *** "***** ******" **** "*** product ** *** ****" ******* ***** **** ** *** *** compare ***** ********* *** *****."
  • "******** **'** ***** **** *** **** ******** ********, ** ******** to **** ****** **** *** **** ***********. ****** ******** (*** unlocking ***** **** ********, ********* ******* **, ***.)"
  • "****. ***** **** ******* **** ** ** *** ** ** a ***** ******* ** * ********'* ****** ** ***** ** be **** ** *** * ******* * ** ** ********** the ******. ***** ******* ** ****** *** ******* ****** *** charging ******* ******** ******* *** * ******** ********** **** **** us ** ***** *** **** ** *** ******* ******* ******** dollars ** ******* ******** ** *** ** *** ****** ***********."
  • "* **** *** **********/*** ********** *** **** *** **** ********** lead *****, *-** *****. **** **** **** *** **** ********* very ******."
  • "******* *********, ************, *** ********* *********. *** ********* ** ***** on .*** *** **** ** *** ********* ******* ***** *** functionality ******* *** ******** ** *** ** **** ** *** the ******. ******* ******* ********** *** ********** *** ********* *******, but ** *********** **** *** ******* *******. ** **** **** had **** ** ****** **** ********* *** *********** ** ***********. Many ***** ******* ******* **** *** **** ******, ***** ** uninstall/reinstall *** ********, ***** *****'* **** ** *** *** ******."
  • "*** ********* *** ********* *** *** ****** *** ********** *** gave ** ** * ****** ******* **** **** **** ******** but **** ****** *******. **** **** **** *** **** *******."
  • "*** *****. ******** ********* ******** ******* ** ***** ***. *** installation ****** ** *** ******* ***** ****** ****** ** ***** and ***** *** ** ******** ** ***** ****** *** **** corrupted. *** ** ****** ******** ** ********** ****** **** *******. DMP ******* *** ****** **** ***** *** ***** *** ******** but * **** **** **** *** **** ***** **** **** a ****** ***** ****** ******* ******."
  • "**********, ****** ** ******, ***** ******** ** ****. *** ***** didn't *** *** ******* *******. ******** **** ** ******* ***** we *** **** *** **** ** **** *** ******* ****'* made."
  • "****** ******'* ********* ******. ********* ** *** ** *** ************* we ****** ** **** ** ******* ** ** *** ****** control ************, ******* **** ** *** *** ****. ** **** spoken **** ****** **** ******* *** ** *** ***** ********** to *** *** *** ******* ** ***********"
  • "********** *** **** *** ***** *** ** **** ****. ** is * **** *******, *** *** ******** *** *** ********, expecially **** ***** ***** **** ***********."
  • "**** ***** ******** *******. *** ** *****. ******** ****** **** stability, *** ******** **-*********** *** ********, **** ******* ****** **** to *******. *** ** *** * ****** ****** ******** **** Thanksgiving **** ****** *** ** ***** ** * ****** **** our ********."
  • "**** *****....****** ** **** **** **** *** ***** ** ******..*.*. elevator *******, ******** ***********, ***** ******* *****. *** ** ****** it *** **** *********** ****** **."
  • "*******, ** *** ***** ** ** *****, *** ***** ********* support ** *****. ** ***** ******* ** *** **** ** the ***** *** **** **** *** ** ***** **** ******* their ******, **** **** ***'* ******... ** **** ** *** figured ** *** ** *********."
  • "******* - ****** ** ********* **** * **** (********) *** using *** ****** ***** ** *** **** - ***** * completely ********* ******** ****** *******'* ********. **** ******* ***** ****** to *** *********** ** *********** * *** ********. **** **** rep ***** * ********* ********."
  • "*****. ** ****** ** ***** * **** ** ******* ****, exchanged * *** ****** **** *** ******* ****, **** * never ***** ****. ***** ******* **** ***** ********* ****** ** the **** ******* * *** **** ************* ****, * **** gave ** ** *** *******.
  • "**** *****. **** ********* ****** *** ******* **** ****'* ************/******, they ******* *** ** *** ****** ** **** *** ** the **** ****** *** *** ** * *** ******* ** fire ** ******** ***** ****** ******* ********* ** ************ *****. The *** ********* ** ************ ********."
  • "***'* ***** *** ******. **** *** ********** ** **** ******* that ** *** *** **** **** *** ******* *********** ** it ****** ** **** *** ****** **** ********* **** **** only (****). ** **** **** *** *** **** **** ***** back ** *** ****** *** ******* ** **********. *** ********** is ** ********** *** **** ** ******* * ******* (*** a ******** ****** ***) **** **** **** ***** ******* *******."
  • "*** **********. **** **** ********** ***** *****, ** ***** *** memory. **** *** ****** ** ***** **** ***** ***** *******. On ***** ****** ********* ***** ***** *** *****."
  • "*****\********** - **** ******* **** ***** **********."
  • "** **** **** ***** * ***-**** *** *******. ** *** very ******* ** *** ******* ***** ** ***** (****). *** the **** ********* **** *** ***** ********* *** *** *********."
  • "****** ***** ***** **** *** ****** ***** *** ***** ******* affected *** *-**** *** *** ****** ****. *** ** **-**** the ******. ** *** **** ** * ***** **** ************ partly *** ** *** ***** ********* **** ****** ******* ***** UPS **** *** ***** ******** *** **** *** ***** ******** then ***** ********."
  • "*******, ** **** *** ***** ****** **** *********** ** ***** platform *** ******* **** ****. **** **** ************ *** ** down ** *** ***** ***** ** ** ****** **** *** product **** *** *********. *** **** ***** ****** **** **** 3000 ******* *** **** * ******** ** **** ** ********* as * ****** ** ****."

No ********

*******, *** ******** *** ********* ** ******** *****.  * ******** sample ** *** ********** **** ****** **** *** **** *** at ***, *** *** *******-**** ****** ** ***** ********* ******** good ******* ********* ** ***** ****:

  • "** *** **** ********** **** ******* ********* ** *** ***** experience ***'* *** **** ***. "
  • "* ***'* *** * *** * ***** ********** **** *** access ******* ******* **** ****'* *** ***** (******** ***** *****), but *'** *** **** ****** **** ** ********** ******* **********/*********/****** control *******."
  • "*** ** ******** **** **** *** ***** *******? ** **** deal ** *** **** ******** *** ** *** *** ***, so *** ***** *** **** ***** ** ** *** ****. We ********* ** ******* **** **** *** ****'*, ** *****'* with ****'*, ** ***** **** ***********."
  • "** **** *** ** ****** ******** ** *** *** **** proven."
  • "** ********* ******* ********, ******* *** ****** ** *** ********* and **** *** ***** ******* **** **** ***."
  • "** **** ********. ** ***** ** *** *********** ********. **** rarely **** ** ******* * ******** ******* ** *** *** familiar ****- ** **** ********* **** ** ** *** *** if ***** ** ** ***** ******."
  • "******* *** ********"
  • "**** -- ** ***** **** ***** *** **********."
  • "* ****'* **** * *** ********** **** ** **** **** year."
  • "** *** **** **** **** *** **** **** ******** ** the **** **** **** ******* ********."
  • "** *****'* *** ***** *** *********** **** ****."
  • "** *****'* *** *** *** *********** **** ****** ******* ** the **** ****. *** *** **** ****, ** **** **** Software *****, *** **'* * ***** *******."
  • "** **** **** ***** ********** ***-**** *** *** **** *** had *** ****** **** ***********, ************ ** ********."
  • "** *** ***********. ** * *******, ** **** ************* ******* the ******* ** ********* ** ****** *******, *** ** *** complexities ** ****** ** ******* *** **** *******. ** **** used *** ** ******* **** *** **** ** ******. ** have **** **** *** **** ********** **** *** **** **** Entry *******. ****** ******* ** ********, **** ******* **** ****** a ***** *** ***** ***********."
  • "******* ******* *** ********* ** ******** ***** ** *** ****** control **** **** ***'* **** ** ****** ******."

Small ********* *** ********

******** ** ***** ************ ***** ******* ****** *** ***** * long-term ******** **********, ****** ******* ******** *** ** ****** ***** life/safety ** * ******. ****** *** *********** ** **** ************, but **** ******* ******** *** ***** ****** ****.

Comments (8)

Nit-picks:

  • I'm no DSX fan, and I do think they should upgrade their controllers, but their RSMs, trainers and tech support people always drill it into you - just make sure you have battery backup. A short power outage should not be a big deal at all.
  • Bosch DS160 - of course it picks up temperature changes. It's a passive infrared detector. That is literally its only job. Work on aim and positioning.
  • Lenel - they told you they don't talk to uncertified people when you started working with them. This is because they don't want people cheaping out on training and then hogging all the tech support time.
  • S2 - just because they also offer their own panel does not change the fact that they also work with Mercury hardware.
  • IDenticard - 9000 controllers were discontinued like 9 years ago. Maybe your yabba-dabba-doo boards need to be upgraded.

Also, DSX does offer a non-volatile option, for either new boards or retrofitting of old ones.

Having worked with the majority of access control suppliers in the past 30 years , we will now only use one product , they have the best tech support in the industry , best hardware realiablity , best user freindly software for end users

Easy simple free software updates and firmware uprades, all IP based or you can run your own RS485 network , fantastic fit and forget 100% reliable

Why has nobody mentioned this supplier , they are massive in UK

Best access control company in the world in my opnion - Paxton Net 2

Well, we asked for the 'worst product' here.

And Paxton was one of the most mentioned products in our Favorite Access Control 2014 survey.

"We have been using Honeywells Net-Axis 123 and have not had any issues with programming, installation or failures."

To the dealer who said that please contact me and I will send you a panel (and add on board) that I have been trying to get rid of.

for real... if you use honeywell net-axis contact me offline and I will send you a panel and expansion board... ask brian :)

Well then, i'll put Paxton on my worst products list due to lack of decent support. I've had two major issues with them. They're great for simple systems that just open and close doors. the minute you want to use the more advanced features or want to try an integretion, you're on a slippery slope. Examples:

1/ Their 'Time Sheet' functionality, which is only avalilable in the paid version of the software by the way, at first had a major bug in it. They're in the UK, I'm in Belgium. They use semi collons where we use point and vice versa. This made their software crash because numbers were adding up and became to bi for the software to handle it. We told them this was the root cause of the issue we had. It took them three months to admit it was their problem and another three to resolve it. And of course, they never had seen this problem before...

2/ Integration with Ievo fingerprint readers. Expanded an existing system and added Ievo finger print readers to it. Again software issues between Net2 and Ievo. Off course, their are two partys involved here but if you sell it as an integrated solution, that shouldn't matter. Anyway, installed the system in september 2014. Three weeks ago they admitted there was an issue, the one we pointed them to a couple of months ago. Will probably be fixed in the next version. When that will be? No idea, they can't say. The customers installation still isn't working as it should more than 6 months after initial install!!

3/ Upgraded Net2 on a windows 2008R2 Sp1 server. The installation fails: sent the install log to tech support and got the reply 'the problem is in the MS SQL 2012 installation, install that first and then try again'. The SQL installer however isn't available in their download package. I need to find it 'somewhere' and fix it myself. It's not their product. That's right but they use it and sell it with their Pro version of the software. In that case, i expect them to support it.

Paxton is out for me for new project that require more than opening a door with a badge (and for others as well)

Thanks Gert. Good feedback!

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

The Dumb Ones: PSA's Bozeman On Cybersecurity on Jun 15, 2018
The smart ones are the hundred people who flew to Denver and spent $500+ on a 1.5-day conference featuring Dahua as a 'cyber responsible partner',...
Axis Releases First New Access Controller In 5 Years (A1601) on Jun 15, 2018
It has been 5 years since Axis 2013 entry in the physical access control market, with the A1001 (IPVM test). Now, Axis has released its second...
Access Control - Time & Attendance, Mustering and Mantraps Guide on Jun 13, 2018
Electronic access offers features that traditional mechanical locks cannot. While these features may not be as fundamental as keeping doors secure,...
ReconaSense - The AI / Access Control / Analytics / IoT / Video Company Profile on Jun 12, 2018
One company's ISC West booth stood out for displaying a light-up tower of buzzwords. The company, ReconaSense, pledged to be 'making sense of it...
Powerline Networking For Video Surveillance Advocated By Comtrend on Jun 08, 2018
Powerline networking, using existing electrical wiring, has been around for many years. Indeed, over the years, some video surveillance providers...
The Benefits of An Access Control Test Door on Jun 08, 2018
Security system dealers can benefit from having their own access control test door both for demonstrations and training. Inside, we explain the...
H.265 / HEVC Codec Tutorial on Jun 07, 2018
H.265 support has improved significantly in 2018, with H.265 camera/VMS compatibility increased compared to only a year ago, and more manufacturers...
Worst Features for Camera Installation (Statistics) on Jun 07, 2018
4 clear worst features for installing were identified by 140+ integrator respondents to: What feature(s) make a camera hard to install? The...
Princeton Identity Access 200 Iris Scanners Examined on Jun 05, 2018
Iris recently registered a big jump as a preferred biometric in our Favorite Biometrics survey, but access-ready options can be difficult to...
Top Features For Easy Camera Installation (Statistics) on Jun 05, 2018
Camera installation is the most fundamental and common task for video security technicians. Because of this, camera manufacturers market their...

Most Recent Industry Reports

July 2018 IP Networking Course on Jun 16, 2018
The last chance to save $50 on registration is this Thursday, June 21st. Register now and save. This is the only networking course designed...
The Dumb Ones: PSA's Bozeman On Cybersecurity on Jun 15, 2018
The smart ones are the hundred people who flew to Denver and spent $500+ on a 1.5-day conference featuring Dahua as a 'cyber responsible partner',...
Amazon Ring Launches $10 Monthly Professional Alarm Monitoring on Jun 15, 2018
Amazon's Ring has announced an alarm system with 24/7 professional alarm monitoring for $10 per month, a fraction of the $30+ per month traditional...
Axis Releases First New Access Controller In 5 Years (A1601) on Jun 15, 2018
It has been 5 years since Axis 2013 entry in the physical access control market, with the A1001 (IPVM test). Now, Axis has released its second...
Hikvision 12MP Fisheye Camera Tested (DS-2CD63C2F-IV) on Jun 14, 2018
Hikvision's DS-2CD63C2F-IV is their flagship panoramic camera, with a 12MP imager, 15m integrated IR, smart codec, and more. We tested the 63C2 in...
Four Major Outdoor Camera Install Problems on Jun 14, 2018
Over 140 integrators told us the top four camera installation mistakes that lead to unexpected problems and failures. Their comments often...
Security Sales Course Summer 2018 on Jun 14, 2018
Based on member's interest, IPVM is offering a security sales course this summer. Register Now - IPVM Security Sales Course Summer...
China Public Video Surveillance Guide: From Skynet to Sharp Eyes on Jun 14, 2018
China is expanding its video surveillance network to achieve “100%” nationwide coverage by 2020, including facial recognition capabilities and a...
IPVM For PR / Marketing People on Jun 13, 2018
This post helps PR and Marketing people understand and productively work with IPVM (as much as possible given our independent, often critical,...
Avigilon H4 Multi-Sensor Adds 32MP, H.265, Analytics on Jun 13, 2018
Avigilon has announced the H4 Multisensor, the successor to their repositionable multi imager line, adding features like H.265, integrated IR,...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact