Top 5 Access Control Problems

Author: Brian Rhodes, Published on Jul 21, 2014

Here's what integrators say are their 5 top problems with electronic access control:

  • High cost
  • End-user knowledge
  • Lowball Competition
  • Complex Doors/Hardware
  • Low System Turnover

Inside, integrators explain in-depth about what these issues here, how it impacts them and what they do to handle this.

****'* **** *********** *** *** ***** * *** ******** **** electronic ****** *******:

  • **** ****
  • ***-**** *********
  • ******* ***********
  • ******* *****/********
  • *** ****** ********

******, *********** ******* **-***** ***** **** ***** ****** ****, *** it ******* **** *** **** **** ** ** ****** ****.

[***************]

Open ***** *********

** ******* *********** ** ***** ******** ******** **** *******, ****** than ***** **** ** ******** ****** / *** *******. *********** wrote ***** **** ***** ** ******** ** ***** ********.

*********

*** *** ***** ***** *** *** *** ******** ****** ** our *******:

** *** ******** **** ******, ** ***** *** ***** ******** and ******** **** ******* *** ******* ****:

**** ****

**** **** **% ** ***** *****, *** ******* ******** ***** ** the ***** ** *********** * ****. ********** *** ***-***** *** **** never ********* ** ******** ****** ******* ******, *** ***** ****** of ******* ********, *** ***** ****** ** ******* ****, *** the ********** **** ********** ** ********** ***** *** **** ******* them ** ********. ************* *** *** *********** **********, **** ***** not ******* *** ***:

  • "** **** **** *** **** *** * ****** ** ****** than **** ****** ******* ** **** ** ** ***** ** some ******* *****. ******* **** * ****** ** *** **** there ** *** **** ** *** ******, ********, *****, ********** locks, **** ********, ***. ** ********** ******** ****** ** *** cost. ** *** ******** **** **** ** **** ** *** them **** ******* *** *** ***** ** **."
  • "**** ** *** ****."
  • "****. ****** ****** ***'* **** ** *** *** **. **** then ***** ******* *** *** *** ********, ***** **** ***** me *** **** ** **** *** ******** ** ***. ***, the ******** ****** *****'* ****, **** **** **** ** *** the ****** ******."
  • "********* **** * ******** *** **** **** ** *** *** a *********. **** * ****** ***** ** *** ********* **** for * ******* ****, **** ******* ******."
  • "*** ** ** ** ******* *** ***** *** ** ******** a ******** ***** **** * ***** **** *** ******."
  • "*** ****. **** *** *********** **** ****** ***** ******* *** $100 ** ** *** **** ***** **** ** *** **** is ** **. *** ******** ******** **********, ******, ***. *** considerably ** *** **** *** ********* ***** ** ******* *****. Once **** *** **** ****** *** **** ***** ***** ** they *** *** ***** ** *** ******."
  • "**** *** ****. **** ** **** **** *** **** ** better **** *******, ********* ******* **** ** **** ************* *** *** ***'* ********** *** **** ****** ****** *** of ***** ******* ******** **** **** **** ** **."
  • "********** *** ******** *** **** ** **********. ******** **** *** generate ******* *** *** ********. ***** ** ******* ******** ***** it *** *** *********, ***** * ******** ** ****. ********** difficult ** **** **** **** ****** ** *** ****."

** * ******-**, ** ***** *** **** **** ** *********** "What ** **** ******* ****** ** ****** *******?" ** *** how **** ***** *********** ********* ****** ** **** ** *** systems. ****** ***** ******* ** ** ******** ** *** **** ahead.

***-**** *********

*** **** ****** ******* ** ******* ********* ** ******** ********** the ********, *********, *** ********* ** ****** *******. **** ********* have ** ********** ******* ** *** *** ****** *** ** used, ** ** **** ********* ********* ********* ***** ** *********, not ****. ********* ***-***** ***** **** *** **** ** ****** establish ***** ******** *** *********:

  • "*** ******** ********* ** *** ******** - *** ********** (**********) sales **** **** ** *** *** *** ********** ******* ******* levels ** ********."
  • "******* **** *** *********** ******** ** **** *** *****. ****** tend ** ***** ** *** ** ****** * **** ******* rate."
  • "**** ** ******* [*********] ** **** *** ********** *** ** can't ** ***** ** *** *****'* ************."
  • "********* ***** ***'* **** **** **** ****, ** ****."
  • "******* *** ******** ** *** *** ***** ***** *** ******* the ******** ** ********** **** *** **** ** *** *********** can ** * ******** ** *** **** ** *** ****/ strike ********."
  • "*** # * ** ********* *** *** *****."
  • "******* ** * ****** ***** * ************* ******** **** [*** how] *** ****** ****** ****."
  • "** **** ******* ********* *** *****. *** **** **** ******** decide ***** *** **** ****?"
  • "******* ******* ** ******** ************ & ***-***** ***** **** ** understand & ****** **** **** ****. *****'* * *** ** hand-holding **** *** *** **** ***** *****."

Low-Priced ***********

** *** **** **** ** **** **** *********, *** *** threat ** *** **** *********** *** ***** ******** **** **** expectations. ** **** *** ******** ** *** ******** ********** *********** ****** ****, ******* ******** ******* **** **** ********* *********** *** ***** willing ** ** *** **** ******* *** ***** *** ******** behind:

  • "***** ******* ******* ** *** ******."
  • "***** *** ********* ** ** **** **** *** *****, *** horrible."
  • "********** ********* *** ******* ********* ******* **** *** ******** ********** the ****** **** ******** *** ********."
  • "***** *** * *** ** ******* **** ***** ******** **** ** ** ** **** ** ******* ******* that *** **** ********* *** *** ************* ****** ** *** beyond * ****** ********** ****** ** **** **** ****** *******."
  • "*********** **** ******* *********. ** *****'* **** **** ** ******** a ******** ***** **** *** ******** *** *****."
  • "***** *********** **** ******* ********."
  • "***** ******** ******* ***** *******."
  • "*** **** ********* *********** (*** **** *****)"

Door ************

***** **** ******, *** **** *** ** ******* ** ******* properly *** ******. *********** ****** ***** *********** **** ******* ********** like ***** **** *** ** *********** *********** *** ****** ** not ********. ***********, ****** ************* *** *********** **** ****** ** workmanship *** ** * ********* *** **** *********** **********:

  • "************ ******** *****. **** ********* ** ** ** ***** *** neat."
  • "*********** **** **** ******** **** ** ********* ** **** ********** and ********* ** ******** ******** **********."
  • "******* **** **** ******** ***** **** **** *** ***** *****. Not ***** * *********, **** ******** ** ** **** *****."
  • "**** ************ ** *** **** ******* ******, *** ********* *** I ** *** *** * ****."
  • "********** *** ********** **** ******** ********* ** ****** *** ********."
  • "*********** **** ***-******* ******** *** ****** *****."

 ** ******* **** ***** *** ********** ******** ** * **** point *** ***, ***** ***** **** ****** *** ********* *** help:

Low ****** ********

** ** ***** ** *** ******** ** ********** ****** ******* ******* ****, ****** ******* *** ********* **** *** * ****** ** longer ****** ***** ********. **** ***** **** **** *** ******* sale ** ******, ********* ******** ********* ** *** ********* **** do *** ***** ******:

  • "******* ***** **** *** **** **** ****** ** ****** *** platform *** ** *** ****** ** ***** ** *** ******* investment **** *** * ******** ** ** ***** * ***** and **** **** * *** ***, ******* **** ******."
  • "****** ** ****** ******** *********** ***/*******/*** ****** *******."
  • "*** ****** **** *** ***** ******** ** ****** ****."
  • "********* ****** **** **** ******** ******** *******, ****** *** ***** hard ** ****."
  • "**** ***** ** *** ******* ****** ******* ******** ** ******. If ***'** ***** * ***** ** ***** ** *********** ******** ***** *******, *** **** **** ** ***** **** investment. ** ***'** ***** * ***** ** ***** ** * stack ** ******* *** ****** ***, *** ***'* **** ** go **** ** **** **** *** **** **** **** ***** machines *****'* ********* ***** ***. ** ***'** ****** **** ** just ****** * ***-******* (*********** *********) ********* ** ********** ** whatever, ***'** ******** ***** ** ** * ****** ************* **** an **** *** **** **** *** *** ***** **** *** for ****."

*** **** ** ********* ** ********* ******** *********, ********* ***** seek ** **** ******* ********* *********** ***** ***** ********* ** the ****** *** *** **** ** *********** ** **** *** high ** ****.

Comments (11)

If high cost and low priced competition are 2 of the biggest problems, then who are the budget vendors in the access control that are being used? Is there an equivalent to Dahua / Hikvision and their re-labelers in access control?

I feel like companies like Keyscan/Paxton are the Dahua/Hikvision to the Access control market. I don't know if the others on here would agree, but that is my opinion.

I do not agree.

There is not a corresponding Dahua or Hikvision for access, but if there were it would be someone substantially involved in the OEM business like Mercury Security or ZKTeco.

ZK is different from Mercury because IMHO ZK has its own ZK-branded product selling on the market while Mercury is purely an OEM vendor

I am really surprised that some integrators actually entertain the idea of removing the DPS and REX devices from access control systems in order to reduce cost.

If you are not monitoring the status of a door, you no longer know if that door has been forced open, left open or compromised any other way allowing for anyone to access the space. By removing those devices you effectively have lost control over that door; therefore, you no longer have an "access control " system. All you have is a card reader and credentials that tell you who "unlocked" the door, not if the space is secured.

IMHO there are alternative methods to reduce cost without compromising the primordial function of a system.

Educating end user administrators has long been a thorn in the side of access control integrators. ActivAdmin introduced professionally designed and produced online video tutorials for Lenel and AMAG. These tutorials are available via a subscription price of $500 per site with unlimited training for unlimited people. Both Lenel and AMAG manufacturers actively support the purchase and sale of these tutorials. Integrators can resell the training or have customers buy direct. ActivAdmin will configure the training to be available from integrator's web site with the integrator's logo prominently displayed.

Visit try.stevethesecuritygeek.com to see a sample and to register for a trial.

Joel, thanks for sharing that.

Here's a video from that Lenel training:

I agree there is value in having this, I am just confused why Lenel doesn't just give this away for free? Why place barriers to get end users effective on their product?

This reminds me of the Roktain guy telling me that you had to buy the 'testing' manual separately from the Roktain dummy for an extra $499.

John, thanks for your comments. There is a way to understand why Lenel is NOT a good source for end user training of their product. Here are some insights and thoughts I believe shed light on this matter:

-Microsoft has never produced good training or help documents for end users. The culture inside a software company is too different from the end user community for them to communicate well enough to prepare effective instruction for the non-technical person

-Lenel has excellent training for integrators and technical administrators

-Lenel has a responsibility to be complete and accurate in explicity detail

-None of the above insights will help Lenel people to develop or manage appropriate end user training for 80% of the their end user community, who are substantially non-technical, have little or no interest in anything beyond "doing the tasks required of them"

-In developing end user training for software, we consider: a) The tasks that 80% of the administrators perform 80% of the time; b) One single method to perform that task that is both readily teachable and does cause problems elsewhere; c) Organizing the instruction to develop the specific skills using the fewest words in the shortest time; d) Enabling repetition when needed on demand

-We see your #2 concern for integrators as an opportunity across all software-driven building controls that are sold by integrators (a.k.a. value added resellers). Access control happens to be the lowest hanging fruit among all building control systems.

Does any have a link to this that's mentioned in the article?

"What is your average markup on Access Control?"

Thanks!

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Exacq Improving Technical Support, Responding To Integrator Complaints on May 21, 2018
Exacq had been a long-term favorite of integrators, but since their 2014 Tyco acquisition, Exacq has fallen in IPVM integrator studies (though...
Best Manufacturer Technical Support 2018 on May 21, 2018
While 5 manufacturers made the worst technical support 2018 list, only 3 stood out as providing the best technical support to 190+ integrators in...
Cybersecurity for IP Video Surveillance Guide on May 18, 2018
Keeping surveillance networks secure can be a daunting task, but there are several methods that can greatly reduce risk, especially when used in...
Forced Entry / Duress Access Tutorial on May 17, 2018
Even though access control normally keeps people safe, tragedies have revealed a significant issue. If users are forced to unlock doors for...
Worst Manufacturer Technical Support 2018 on May 16, 2018
5 manufacturers stood out as providing the worst technical support to 190+ integrators in new IPVM results. These integrators answered: In the...
Top Benefits Of Attending Trade Shows (Statistics) on May 15, 2018
150 integrators told IPVM: What are the top benefits of going to trade shows? The clear top 2 responses in order: (1) Networking (2) New...
Access Visitor Management Systems Guide on May 11, 2018
"Who are you, and why are you here?" Facilities that implement Visitor Management Systems hope they never need to ask that question to anyone,...
S2 Access Control / 'Unified Security Management' Profile on May 08, 2018
In our 13th access control company profile, we examine S2 Security's Netbox platform: Unified Security Management Platform positioning Core...
Integrator Technician Field Software Usage (Statistics) on May 07, 2018
Maintaining accurate notes and documentation from field technicans is a difficult and important task for a security integrator operation. Keeping...
Toughest Manufacturer Competitors 2018 on May 07, 2018
150+ integrators answered: Which manufacturer, when offered by rival integrators, is toughest to compete against? Why? The...

Most Recent Industry Reports

Software Only VMS vs NVR Appliances on May 23, 2018
Should you buy your own PC/server and load VMS software on it or get a turnkey appliance (both hardware and software, e.g., NVR, Hybrid DVR) from a...
Buy Arecont: Top Bid $10 Million Cash on May 22, 2018
Last year, Arecont had a deal for a purchase price of $170 million (see Failed Arecont China Acquisition). This year, Arecont has a deal for a...
Installing Box Cameras Indoors Tutorial on May 22, 2018
This tutorial starts our physical installation for video surveillance series, starting with Box Cameras, one of the oldest and most basic types....
The Hikvision Smart Classroom Behavior Management System on May 22, 2018
Hikvision's rapidly growing offering of analytics, which we most recently examined with Hikvision's ethnic minority analytics, is now going into...
Dahua Intrusion Analytics And VMD Tested on May 21, 2018
Dahua ships basic analytics on practically all their cameras, ranging from low cost to high end. To see how these analytics work in real world...
Exacq Improving Technical Support, Responding To Integrator Complaints on May 21, 2018
Exacq had been a long-term favorite of integrators, but since their 2014 Tyco acquisition, Exacq has fallen in IPVM integrator studies (though...
Best Manufacturer Technical Support 2018 on May 21, 2018
While 5 manufacturers made the worst technical support 2018 list, only 3 stood out as providing the best technical support to 190+ integrators in...
Stealth / UCIT - Remote Video Monitoring Provider Profile on May 18, 2018
Can 2 remote video monitoring companies, Stealth Monitoring from the US and UCIT from Canada combine to impact the market and compete in a changing...
Cybersecurity for IP Video Surveillance Guide on May 18, 2018
Keeping surveillance networks secure can be a daunting task, but there are several methods that can greatly reduce risk, especially when used in...
Forced Entry / Duress Access Tutorial on May 17, 2018
Even though access control normally keeps people safe, tragedies have revealed a significant issue. If users are forced to unlock doors for...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact