How Do Integrators Get Trained?

Author: Ethan Ace, Published on May 30, 2012

Improper training can lead to return trips and dissatisfied customers, increasing integrator's installation and support costs. However, outside of manufacturer training, few formal training programs are available, leaving contractors to their own devices. To find out how integrators handle training their employees, we asked the following question of 93 respondents in our Spring 2012 survey:

Key ********

**** *** *** * *** ********:

  • **-***-*** *** ************ ********* **** *** **** ****** *******, *** often **** ** ***********.
  • **-***** ******** ********, ****** ****** ** ********, **** *** ********.
  • **** *** *********** **** ** *********** *****-***** ********.

On-the-Job ********

**-***-*** ******** *** ************ ******** (*****) **** ***** ***** ** our ******, **** ****** **** ** *** *********** ********** ****. Most ********** ** ***** ** **-***-*** ******** ****** ** ****** as "****", ****** *********** ********** **** ************* *** *************** ** real-world *******. ****** ********* ***** ********** ******* ********* ******** *** be ********* ** *** **** **** **** *** ********. ******, integrators ** ***** ** ******* ************ ***** ********* **-***-*** ******** as ** ******** ** ******* ** ***** ****** ******** ******** when ******* ***** ** ************ ******** ** ***** ***** ** is *******.

  • "** ** * *****, *** *** **** ******** ****** ** the *****. **** ** *** ********* ******** *** **** ******** from * **** ****. ** ***'* *** ****** ** ********. When * ****** ** ******** *** ****, **** ** **** helpful ******* **** *** ** ****** **** *****."
  • "** **** *************, ******* **'* ****** ** **** **** *** we **** ** *** ** * ****** *** ********** *** look ** *** **** ************ ** ****"
  • "** *** *** ******** ******* **** ****** **** *** ** a ***** *******"
  • "** ** * *****, *** *** **** ******** ****** ** the *****. **** ** *** ********* ******** *** **** ******** from * **** ****. ** ***'* *** ****** ** ********. When * ****** ** ******** *** ****, **** ** **** helpful ******* **** *** ** ****** **** *****."
  • "******* ********** *** ** *** *** ********, * **** *** only **** ***** ********* *** **** **** *** *************** ** the ***** **** ** *** **** *** ** ** **."
  • "** *** *** ******** **** ************ ******* ** ****. **'** in * ****** ****, ** ** ********* ** ****** *** classes ** ** ****** *********."
  • "** *** *** ******** ******* **** ****** **** *** ** a ***** *******"

Manufacturer ********

************-******** ******** *** ***** ** ****** ** ***, **** **** about **** ** *********** ********** **. *****, *********** ******** **** this *** ***** ** *********** **** **-***-*** ********, ********* **** theoretical *** ********* ********.

  • "******* ******** ** ************ *** ** ***** ******** ** ****** techs."
  • "** *** ** ***** ** *** ************* **** *** ****** to **** ***** ******** ******** ** **** **** *** ** more ****** ******** ** **'* *****."
  • "******* ******** **** ** ** *****-** *** **-*****. ** ***'* find *** ***** ** ******* * ********** ** *** ** a ********* ******* ********** ****** **** ** *** * ***********. More *****, ** *** ******* ************* ******** *** ***-***** ******** to ** **** ********* *** ****-*********."
  • "************ ******** ** ********* *** ********. ** **** ** **** our ***** ********* ** *** ****** ** ****."
  • "** **** **** ** *** ************ *** ******* ********. **** of *** *********** **** ****** ********** **** ********* ******* **** can ********* **** ** ** * *** *** **** *** instruction ******. ** **** ***'* **** *********** ********** * *** system ** *** ***** ***** ******* ** ** ** *** office, **'** **** **** ** *** ************ *** ********** ********."
  • "** ****** ** *** ***-***** ******** ******* ******** ** *** manufacturers, ** ** ******* ** ******** ********. ************ ******** ** done **-***-*** **** * ******, *** **** *** ****** ** with *** ** ***** * ****."

Internal ********

* ******* ****** ** **************, ******** **** **** **** ****** or ******** **-***** ******** ********. ** **** ***** **** ** in *** **** ** ********* ** ***-**-*** ********, ***** ****** simply ***** ***** ** **** ** ***** ******** **** *******. Multiple *********** ******** **** ***** ********* **** *** ** ***** senior *********** ** *********, *** **** *******-*******. **** ******* ******** budgets, ***** *** ***** ****** *** *********** *** ********* ** multiple *****-***** *****, ******* ******* ** **** **** *** ** factory ********.

  • "** **** * **** ** ********* **** *** ******* ****** and **** **** ***** *** *********** **********. * ********* ***'* feel **** ** ****** * *** ** *********** *** **** proved ** ** ******* ** *** *******. ****** **** ***** to *****, *** ******* *** ****** ** ***** *** **** inhouse."
  • "** **** * ******** **** ****** *** ******. ** ***** in *********** *** **** **** ******* ** ***** ***********. ** found **** ******** ****** *** ********** ****** *** ******* ******** made **** ********* ************** **** ****** ** **** *******. **, we *** ****** *********** *** **** **** ***** ** *******."
  • "*** **** *** ** ***** *********** *** **** ***** **. We **** *** ** ********* ** *** ****** *** **** to ******** ******* *** ********/***************. **** ***** **** **** ********** when ********** ** *** *****."
  • "** **** ******* **** ***** ********** **** ***** *******. *** VMS ******* ******** *** ** ***** ********* ***** **** *** server ******, ****** ************* ***. *** ******** ******* **** ******** the ****** *** ***** ***** *********** (****** *** ********) ** suit. ** ***** **** ** *** ******* ********* ******* *** the ****** **** ** ****."
  • "*** ** *** ** ** ****** *******. ********* **** **** be ******* ** ** ** ******* ********."
  • "**********. **** ******** ***** **** *** *** '******' ** *** software/device. ******* **% *********, **% ****** *******."
  • "** **** ******* (**** ** *-* ******) ******* ******** ** are ********** *** **** *** ********. *** *******'* ********* *** tech **** *** ********** *** ******** ***."

Lack ** *********** ********

**** * ******* ** *********** **** ***** ********* ** *** sort ** ***-************ ********. ************ ********* **** ***, *****, *** BICSI. ******, **** *********** ** **** ***** **** ***** **** very *** ******* *********** ******** ******* *** *********. **** ******** industry ******* *** *****, **** ******** ***** ******* ******** ** analog ********** **** ****** ******* ** **. *****, ** *** other ****, ****** ******* ****** *** ************ *******, *** **** design ******** *** ************* ** ********, **** ** ********* ************ training.

******: ** **** *** ***** ** ******** *************, **** ******** IPVM ********** - *** ******** ********** ****, *** **** *************, independent ******** ** *******

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