Integrator CRM Software Usage Statistics

Most ***********: ** ***

**** * ***** ** integrators **** **** ** not *** *** ***, far **** ****** **** any *** ********. **********, ConnectWise, *** **** **** the **** ****** *********, though **** ******** **** than **%. ******* ~**% of ********* **** ********* among ** *********.

***** ***** ** *** declined ******** **** *******. **** ****, ****** have *** *** *** a ***, ****** **** today **** **** * third ***** ** ***.

Key ********

***** *** *** *** findings **** *** *******:

• **** ****** ********: ** CRM
• ****** ********* ********* – 40 **** *********
• ********** – ************ "******** Leader"
• *********** – ******** *** Complex
• **** – ****** *****/******* Set *****
• ****** ********* **** **** common

Most ****** ********: ** ***

***** * ***** ** integrators **** **** *** not *** *** ***. Most ********, ***** *********** said **** **** ****** mainly ** ********* ** they **** * ***** company *** *** *** need ***.

• "****, ** *** **** of ***** ***** **** that ** ** **** outcalls *** ********* ** done ** ************* ********* over **** *****."
• "****, ***** ***** ** the *** ********* ***. We ***** *** ********* via *****, * **** in, ** * ***** call **** **** ** time. **'** ***** * small ******* *** **** doesn't ***** *** *** budget ** *** ******."
• "**** ** *** ******. We *** ********** *** accounting *** ** *** some *** **** ** it *** ** *** not ******** ******* *** sales ****** ****** ** referrals *** ***** *** find ** ******"
• "**** - *****'* *** a ****. *** ******** relationships / *********."
• "****, *** *** ******, too ***** ** ****** in ***."
• "****, ** *** * small ******* **** **** 3 *********."
• "****, ***** **** ******** open ********* *** ******** deployments ** ***** *** on * ***** *****. We *** ***** ****** that ** **** *** felt *** **** *** it. ** *** * rental ********, ** *** customer **** ** ***** compared ** ***** **** primarily **** *** *******."
• "** ***’* *** ***! Not ******* **’** ***** it ** **** ** are ************ ***** ** managing ********* (* ***** we’re ****** **** ** that ******) *** ******, we ***’* **** ** buy **** ******** **** will ********** **********."
• "****. *****'* *** *** resources ** *** *** started *** ******* ******* wide."
• "****. ******* * ********* employee ** ****** ***********."
• "** ***'* **** ***. A ****** ****** *** times."
• "** ********* ***'* *** a *** ********. ** the **** ** **** SharpSpring. **** ******** ****** OK *** ****'* *** best *** **** ** did."
• "**** ** **** ****** at ** ******** ***** but *****'* ***** *** that ***** *** *** parts ** *** ********"
• "** ** *** *** one."
• "**** ***'* **** **"
• "**** *** ** **** it"

Highly ********* ********* – ** **** *********

*** ********** *** ****** is ****** *********, **** 40 ****** **** *********, as **** ** **** integrators ********** ***** *** in *****. **** ***** respondents *** *** * preference, ***** *** ** strong ******, **** *** top ***** ******** *** below **% *****: ********** (9%), *********** (*%), *** Zoho (*%).

** *** ********* ** CRMs, **** **** ********* received ******** *****:

• *******
• **********
• ********* ********
• ******
• ********

Salesforce – ************ "******** ******"

***** ***** **** * preference,************* *** **** ****** response, **** *********** **** commonly ******** *** **** it *** ****** ************, cloud *****, *** ** industry ******.

• "** *** ***** *****. Salesforce ** ** *************** renowned ******* *** *** internal *********** **** **** a ************* **** ***** of ************* ** *** product ***** **** **** for **."
• "**********, **** ******** **** the ******* ** ******** salesforce ***-*** *** ********* it."
• "**********. ** **** *** product ********* *** ***** and ** **** **** to ********* ** ** fit **** ******** ***** that ** ***."
• "**********. **’* * ****** CRM *** *** **** work **** **** ***** to ** **** *** be **** *** *** fashioned ***."
• "**********, ** ** *** tool **** *** ******* contact **** * ******** all *** *** ******* deployment *** **-***** *******."
• "** *** ********** *** for *****, ***** ******** preferred."
• "**********, ****** ** ** company *,* **** ******** selection ******* ** ********"
• "**********. ******** ******"
• "********** ********** *****"

ConnectWise – ******** *** *******

**** **********, ***** ********************* *** *********** *** customizations.

• "*********** ***** ***** ***** other ******** ******** **** the **** *** *****, we ******* ** ***** the ***** ***** ** a ***** ********** *******. It ****** *** ***, quoting, *********. ** ***** see ** **** ** worth *** **** ** an ********** *******."
• "***********. ** *** *********** as *** ******** ******** management ********, ** **'* easier ** ***** **** same ********."
• "***********. **** ************ *** made **** ************ *** the ** *** ******** markets. ******** ********** **** CRM, ** ***** ****, parts *******, ******* *******, project *******, **********, ***."
• "***********. *********** *** *** most ****** ******** **** that ** **** ***** works *** **."
• "*********** - ****, ****** and ******* ******* ******* and **************. ******* ***** be * ****** ******."

*******, * ****** ** respondents ***** *********** ********* frustration **** **, ** well, ********** ** ** complex ** ****** *********** why **** ******** ** use **.

• "***********. ** *** ********* why ****** ********. ** does *** *** *** does ** **** *** is *** ****** ** use *** ****** **** for ** ******* ******** than * ******** ******** technology **********. *** ****** module ** ****** **** the **** ****. *** our **** ** ****** documentation *** ******* ********** is *********."
• "***********. *** *********** **** said, **'** ** *** they ****."
• "*********** ****. * *** myself *** *** *** time."
• "***********. *** - ******* we **** * ******* many ***** *** *** locked ********* **** ** unfortunately..."

Zoho – ****** *****/******* *** *****

*********** ****************** ***** **** ** had * ****** ********** while ***** **** ********** than ***** *******.

• "**** *** / ***. For **, ********** *** not **********, ** **** looking *** ************. **** CRM *** **** ********** and ***** ** ********** to ***** ********, *********, projects, *****, ***. ********, we **** ** *** more **** ****, **. we ******** ********** *** logmein **** **** ******. So, ** ******** ** Zoho ***, ** ***-**-*** package ** **** **** 40 ****. ** - I ***** $** ** Dtools *** ***** ******** a ********** **************"
• "** *** ****. ***** testing ******** **** ** decided ** *** *** features ** ****** ** a **** *****."
• "****, ******* ** ************* between *** ********** ******** and ******* ********."
• "****. ********** *** * nice ********* ******** ** quickly *** *** ****** of **** *********** ****."
• "**** ***, *** ****** used *** ******* ******** information, *** *** *****."
• "**** ***** ******* *********** nobody **** ** *** one. ***** ** *** Zoho *** *** ********** it ** * *******."
• "****. *** **** ********"

Custom ********* **** ******

*******, ******* *********** ********* that **** **** ******-*********/**-***** CRMs.

• "********** **** * ****** software **** '*****'. **** is *** ******* ********."
• "******* - ****** ******* software ***** *** *** company"
• "****** **** ********."
• "** **** * **** member ********* ** *** process ** ******** *** off ** ** ****** database"
• "** ***** *********** ***. iQuote. ** **** ***** of ******** ********."
• "** *** *** ******, integrated **** ** ***** app."

***** ******-***** ******* *** less ****** **** ** 2015, ***** **** **** mentioned ***** ** ***** as ********** *** **** than ******.