How To Stop Integrator Technicians From Quitting

By Sean Patton, Published Nov 14, 2022, 08:08am EST (Info+)

140+ integrators told IPVM the most common reasons technicians leave their company.

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In this report, IPVM examines the results and explains the 5 main themes, including detailed feedback on why technicians leave, and what keeps them from leaving with detailed quotes from integrators.

*******

*** * **** ****** ******* *********** said *********** **** ****:

  • *********** ***** *** ********* ***:*********** **** **** ********* *** **** competitors *** *** **** ****** ****** that *********** *****. *********** ******** *** traditional ******** (*.*. ****** ****, **********) were **** *********, ****** ************* ****.
  • ********** *********** ****:*********** **** **** *********** ******* **** are ********** ** ****** ******** * work-life ******* *** **** ****** ** leave.
  • *** ***** ** ******* ******:*********** ******** **** **** *********** **** to **** * ********** ****** ******* of *** "***** ** *******" ******, not ******* * *** *********** ** truly ******.

*** * **** ****** ****** *** integrators ******* ***** ***********:

  • ****** *******/*******:****** *********** **** ********* *** *********** increases *** ********** **** **** **** be ***** ** *** ******* *** not ****, **** **** ******-****** *** offers.
  • ********* ********:*********** *** **** ****** ** **** with ** ********** **** ********* ** train **** ** *** ********** *** advance ***** ******** ****** *** *******.

********* *** *** ********* ** ~** rate **** ********* ********* ********* ******** and ***********, ********** *** ****** ** the ****** **** *** **** ***********.

Technicians ******* *** **** *****

*********** **** *** **** ****** ******* technicians **** *** *** ********* *** from * **********:

  • "**** ** ******* ** *** ******, and ********* **** **** ********* ** it. ********* ****** ****** ** **** more ****** ** ********** *** *** 10-15% **** ** ****** ***** ** are ************ *** *****"
  • "** **** * ****** ******* *****, but *** *** ******** **** ****** are ****** * *******"
  • "********* ** ********* **** ***/***** *** they ***'* ******* *** *** ***** for *** ******** ** ***** ** as ****. ** ***** *********** ***'* met **** **** **** ***** ******** around"
  • "* ***** ***** ** ****** ********* in *********** ******* ***** ***. ** is ** ********'* ****** *** **** have *** **** ********. *** *** only **** **** **** ** ****** the **** **** *********** **** *** can, ***** ******* ** ****** ******* to *** **** **** *****."
  • "**** ********* *** **** ******* ** pay $*/** **** *** * *** hire **** ** **** * $* raise ** **** * ******* ********. I **** ***** ********** **** ****."
  • "*** **** * ********** **** ******** - ***** **** *** ** *** the ****. **** **** ***** ******* better **** ** ********* **** ****** pay"
  • "*** **** ** **** ***** **** leaving ** **** *** ******* * good **** **** *****. ********* * competitive *** ** *** *********** ** pretty **** ** ** *** ***** is ****** **** ***** ******* ********* enough ** ******* *** ***********."
  • "********** *** ***** ***** **** ***** milestones ********** **** **** ** ** reached ** **** ** ** *** and **************."
  • "*** *****, ******* ** ******** * little *** **** *** *****, *** the ***** ******* ** ******* ************* less."
  • "*** - **** ***** *** ************ and ***** ** ***** **** * competitor ****** **** * ******** ****** salary"
  • "*** ****** ** ****** *********** *** to **** * ***** **** *** will **** ** ******* *** ******* to ***** *** ******."
  • "*** ** ******** *** *******. **'** so *** **** **** ** ****** tech's **** *** **** *** *****."
  • "****** **** ************. *********** **** ************ for ****** **** *** *** ******** are *** ********** ****."
  • "***** ** ** **** **** ****** is **** ** ********** *** ************. Benefits ** *** * ****** ****** they ****** **** *****"
  • "******* ********* **** ******* **** **** leaving ** *********** **** ***"
  • "**** ** **** ****/**** *******. ****** will *** * *** **** ******* of ****"
  • "****** **** **** ****** ***** ***** still ********* ***********"
  • "******* ********* ***** ***** ******* ******* as * ********** ****"
  • "*********** ******** ****** ******** ***/** ********"
  • "******** ****** ******* *********** *** * few ******* ****"
  • "****** ** ****** ******** ** ***********"
  • "*****, **** ***"
  • "***** *****"
  • "****** * **** ********** ** ******* competitor *** ****** ******** ***/** ***"
  • "*** *** ********."
  • "*** ****"

* *** *********** ********* **** ****** companies **** **** ** *** ****:

  • "*****. *** ******* *** ******* ** the ***** **** **** ***** **** they’re ***** **** **** **** *** getting ****. ** **** ***** ****’** right. **** ** *** ****** ********* that *** *********** ****** *********** *** be ******* ** *** **** **** the ******-***** **********"
  • "$ ********* *** ********* *** **** and *** *** ***** *** ****** to ******* ***** ***** ** ********* for *** ******* *********"
  • "***, ****** *********** ***** *********** **** smaller *********** ***** **** **** **** trained."
  • "***** *********** *** **** ** ***** higher ********"

*** *********** ******** **** *********** ***-**** benefits (*.*. ****** *********, ********** ***********) were ****** *********** *** *********** ******** (or ***):

  • "** ***'* **** ** ***** **** techs *******. *** ******* ****** **** insurance *** ***** ******** *** * phenomenal ********** **** ******* ********* ****** to **********.
  • "**** ******** *** **** **** ******* - ** *** * ********** ****** and **** ********. ** *** * stable *******"
  • "****** ******** **** ** ** ******* people ** *** *******"
  • "*** ***'* *********** *****? **** ******* to **** ***, ********, ***********"

*********** * ****

*********** **** ******** **** *********** ***********, or *** *********** * ********** ****-**** balance, ***** ***** ********* ** ****, though ** * **** ***** **** than ********* ***:

  • "********* ** *********** *********** ** *********** for ***** *********** ** ***** *********** tend ** ** ********** *** *** addition ** *** ******** ******** *** meeting ** ******* ********** (*******/*** *******)."
  • "** **** ******* *** ***** *** possible ******* *** ** *** **** overtime ** ****-******** *** **** ** rotating **** ** *** ********* *** site ** ***** ** **** **** a "*****" ** *** **** ** take *** *** ** ******** *********."
  • "********* * ********** ******** *********** ***** personal *** **** ******* *****. *** and *********** *** **** *********, *** not ****** ***."
  • "******** ***** ** **** ** ** and *****"
  • "****/**** *******, ****** ******* ************"
  • "********* ** **** **** **** ******"
  • "******* ***** *** ****** ** **** as *****"
  • "******** ******** ** **********"
  • "*** *** ******** ***********"
  • "**** ***** *** ***"
  • "*******"

*******, * ***** ****** ** *********** also ******** *** *********** ****** **** to **** ***** *********** ******* ****-****, negatively ********* ******-**** *********:

  • "********** ********, ******* ** *** ******* ** very **** ** ****** **** *** to ****** *******."
  • "**** ** *** ****** *** ** since *** ******* ** **** ** get ** ** **** ** **** a **** ******** ** ***** *** techs ** **** **"
  • "*** ******* ********* ** ****** **** they **** ****** **** *** **** pay."
  • "** *** ******* - ***** ***** is *** **** ****, *** ******* challenge ** ******* * *** ***"
  • "****** **** *** ****."

Respect / ******* ******

* *********** ****** ** *********** **** that ***** ********* *** **** *********** is ****** * ****, ******** * strong ******* ******* **** ** **** create ******* **** *********** ****, ** a *****, ***** **** **** **** quitting:

  • "**'* ****** ****** ***** *****, ** offering * **** **** ***** ** stay ****** ***** *** ******* **** say **** ****** **** **** ******* that ** *** ***** *****. ** a *** **** *******, ********** ***** that ****** **** ******* ****** ***** works ****** ****** ***** ** ********* action (****** *** ******* *********, ***.)"
  • "* ****** ***** **** ******* *********** are ******** ** **** ***** ******* as * *** ****** * ******. They ***'* **** ******* ** *** particular ********. * ***** *** **** way ** **** **** **** ** to ******* * ******* **** ***** everyone **** **** **** *** **** of * ****** *** ****"
  • "****** *** *** ******** **** ** partners ******* ** *****. ** *** distant **** * *** * ******* company, *** *** *** *** *** highest, *** ********* *** **** *** not ***** ** ** **** *** I ******** ********* *** *** ***** to ** ***** * *** ** business"
  • "*** **** ********* ** ******* ****** happy. * ******* ********** *** ** be ******** ********** ******** ************ *** establish ** ********-******* **** *******"
  • "** *****'* ****** ***** *** ******** are ****** ****** *** ******** ** basically ******* *** *****, **'* **** difficult ** ******. **** ******* ******* and ****** ********/******** ************* *** ******* to ** *** **** *** ** keep ***** ******."
  • "***** ** ** ******* *******. ********* fire ** **** *** ****** ***** at ****. ** *** *** **** than *** **** ****** ** ****** employees, **** **** *** ******* *** expect ***** ******* ** * ******* basis"
  • "** *** **** ***** **** ** partner **** ****, **** **** **** more **** ** *** ******* *** want ** **** *** *******."
  • "*********** *** ********* **** ***** *********, team *******, ****** *************"
  • "******* ****. * **** ******* **** environment ***** **** *********."
  • "******* ** ****** ****-********. ******* *** lost **** ** *** ******* *** many"
  • "********* ******* *** *** ******* ** make * **********."

****, *********** ******** *** ********** ** treating ********* **** ******* *** ******* appreciation ** **** ******** ***********, ** addition ** *********** ***:

  • "*** *** ********. ***** ** ****** someone **** ** *** **** *** company ******* **** **** ** *** key. ***** **** ********* **** ******* and **** **** ***********."
  • "***** **** ** ** *********** *** PAID. ** ****** *** **** * living *** *** *****, **** **** not *****"
  • "***** *********** ** *** *** ***** creative ** ****** ***** ** ***** position. ***** ********* **** ****** ******* to *** ****, ** **'* ***** your ***** **** *********** ** ******** and ***********."
  • "***** *********** **** *** ******** **********. Companies **** ** ** **** ************* with ****** ***** *** ***** **** trust."
  • " ** *** **** ******* ** provide * ******* ***********, *********** ***, but **** *********** * *********** ** the **** ******** ******* *** *** most ** *** ****** ** ********"
  • "** *** *** **** ****, **** them ***** ********, **** *********** **** and ***'* ****** **** ***** ****'* they ***'* *****"
  • "* ***'* ***** ***** ** *** outside ** ************** *** * ***** of ****** **** *** ******* ********. Pay *** ******** **** *** **** two ***** *** *** ******** **********"
  • " *** ******** ** *********** *** willing *********** ****** *** **** **** to **** ** **** *** ***** over *********. ******* **** ***** **** appropriate ***** *** ******** ****. ****** the ***** ********** ** * **** to **** ********** ******* *** *****"
  • "**, ** ******, **** ** **** them * *********** ****, ********** **** off ***, *********, ***** **** ****."
  • "*** ******. *********** *** * *** commodity *** ******** *** ** **** company, ****** ****** *** ******* ** given ** ****"
  • "**** **** **** ** **** *** looked *****, ****** *** **** ** time. ** *** **** **** ***** money ** ******** **** ****’** ***!"
  • "****** **** *********** *** ******* ****"
  • "* ***** **** **** *********** ***'* realize **** **** ** ** ********* market *** ** **** *** ******* there *** ********* **** ***** *********** who *** ****** ** ***** **."
  • "****** ****** ** *** *** ********** that ***'* ***** ********* ****. "
  • "******* **** *****- ****** ***** *** benefits. **** ******* *** ***** *** them ** *****"

******** / ********* ****************

*********** ******** **** ********* ******** *** expanding **************** ** *** ******* **** keep *********** ******** ** *** *******:

  • "** **** ******* *********** ******* ***** rather **** ******* *** ********* *******. Making *** ******** *********** *** **********"
  • "******** ******** ** **** ** ******* training."
  • "******* ** *** *******. **** *********** stay ******* **** *** *** **** ones **** *** ******* ** *** project, *** ******** **** *** *********** made **** *** *****"
  • "******* ** ******** *** ****** ******** opportunities"
  • "******** ******** *** ************ ***********"
  • "*** **** *** ** **** *********** is ** *** **** * **** wage *** *** **** *****-*****. ****, provide * **** *********** ** ***** directly *** **** ********."
  • "**** *** *** **** *** ***** skills ** **** * *** ***, or ***** ******** **** ***** ******* may ***** **** ** *** *** training ** **** ***** ****** * certain **** ***** ***** ********"

***** ** ******* ******

* ***** ****** ** *********** ******** that *** "***** ** *******" ****** *** * ****** ***** for *********** ********:

  • "***** ** ******* ********. *** ***** who ***** ***** (*** ******) **** us **** ** * ****** ****** asking ** **** ****. **** ***** things *** *********/****** ********* **** *** they ******* ** ***** ******* **** it ** ****** ****! *** **** how ** ******* ****."
  • "* **** *********** ****, ******* *****, and ****** **** ****, ***** ***** to * **** ***** ** *********** with *** ****** ***** *** ****** work. ** * ********** ******* ** have ******* ***** ** **** ******, you ***'* ** **** ** **** technicians ********. **** ***** ***** ********** significantly *** *** ***** ** ****** months, *** ** *** ****** *** biggest ******, ******* ******** ** "**********""
  • "****** **** ******* **** *** ***** most ********** ***'* ****** *******. * lot ***** *** ***-******** **** ******** they *** **** **** *****, *** don't ********** *** ************ *** ********, sick *****, ***"
  • "**** ** *** ********* ** *** to ******* ******* **** ** ****** life ***. *****'* ** ******** *** of ****. *** ********* *** ******* the ***** ** ******* ******. * am **** ********* ** **** *** trying ** *******. "

Comments (17)

**** *** ******** *******. *********** ** see *** ******* ***** ***** ***** about ******* * ***.

Agree
Disagree
Informative: 3
Unhelpful
Funny

* **** ****** **** **** *********** as ** **** ** * ******** hosting ******** ** ********* ****** *** country. **** *** ******** ****** *** lack ** ******** ** ************ *** biggest ***** ** ****. ***** **** more ******** *********** ** *** ****** be **** *** *****. **** ***** motivate ****** ** *********** *** ****** trained ***** ** **** ** **** towards ********* ** *** ****** ****.

Agree: 3
Disagree
Informative
Unhelpful
Funny

** **** ***** * ** **** worried ***** *********** ***** ** ******* pay ***** ***** ** **** *********. I ** ****** * **** ***** of ******** ** ****** ********* *** many **-**** ******* ******** / ********* due ** ******* *** ********** ************ related ** ********* *****. ******* ***** with **** ********* *** **** *** high ********/************* **** ******* *** ******* or ******* *** **** *** *******. The ******** ******* *** **** ****** has **** *********. ***** **** *********** with ****** ** *** ***** ****** this ** ************ *********.

* **** **** ****** ********* ******** will ****** ** ******** **** ******* soon ** ******* **** ********** ********, material ********, ********** ******* *****, *** general ****** *********/******** ************* *********. **** rolling ***** ** **** ***** ** be * **** ***** ******** ** playing *****-*-**** ** ********** *** ******* issue (*****, **** ******* *********, *** technicians, ***) ****** ************ *** **** break ** *** *****.

Agree: 2
Disagree
Informative: 1
Unhelpful
Funny

******** ** ****** ********* *** **** at-risk ******* ******** / ********* *** to ******* *** ********** ************ ******* to ********* *****.

#*, **** ********. ** *** ****** those ********* ** ** ****** ** other ******** *********** ***** ** ******* the ********?

Agree
Disagree
Informative
Unhelpful
Funny

** *** ****** ***** ********* ** go ****** ** ***** ******** *********** firms ** ******* *** ********?

***** ** * *** ** ********** from *********** *** *************. ** *** always ******* *** *** ********** ****** up ******. * ******* ***** **** remain **-******** *** *** ** ******** appears ** ** ****** ****** **** a ***** ***** *** ** ******* management, ***********, ***.

* ******* ********** *********** *** ** having * ******* *****. * ******** saw * ******* **** **** * project ******* ***** ******** ********** ********** was "********* ************".

Agree
Disagree
Informative: 4
Unhelpful
Funny

**** ******* * ****** ** *** the ********* *********** ** ********** ** a **** *********!

Agree: 3
Disagree
Informative: 1
Unhelpful
Funny

"*** - **** ***** *** ************ and ***** ** ***** **** * competitor ****** **** * ******** ****** salary"

***** ** ** ****'** ******* ******* this ******** ******** ****** ******* ****** to * ****** ***** ** ******** respect?

"* ***** *** **** *** ** deal **** **** ** ** ******* a ******* **** ***** ******** **** like **** *** **** ** * family *** ****"

** ******* **** ****** *** **** years *** * ***-*-*** **** ***** telecom ***********, * *** ******* **** is *********. *** ***** *** ***** three *** * **** ***** * was *****, *** ********** *** **** much ******/****-********. *** **** **** ********** actually ***** ***** *** *** ***** was *** **** "*********" *** ***** say.

******** **** *** ************* ***** ***** required ******, ****** ************* **** * construction ****** ***. *** ** *** sudden *** ******* **** **** * to *** ** ********* ****, ********** trite "******" *** * "******* *********" and ******** * ****** ********** ******** to ******, ******* ********** *** ****** family **** ** *** ********. **** saw ****** ***** *** **** ******* forgot ***** *****. *** ****** *** far *** ******* *** *** *** rapid, ***** ****'* **** **, *** started ******* (****** ********).

* **** ** ** *****, *** telecom ******* ******* **** ******** ** a ********** *** **** ***** ** having ** *** *** ****** ** techs, ***** **** ** ****** ******** to ***** ** ** **** * modicum ** *********. ***** **** ******** to **** *** ************ **** **** are ********* ************** **** ****** ********.

Agree: 3
Disagree
Informative: 5
Unhelpful
Funny

**** **** ***** ******* ****** ***** told **** **. *** **** $**/**, pay **** $*** ** **** **** not **** * **********. **** ‘** an ****, **** **** * **** and *** *** ****.

**** **** *** *******.

Agree
Disagree: 7
Informative
Unhelpful
Funny: 1

"*** **** ** **** ***** **** leaving ** **** *** ******* * good **** **** *****. ********* * competitive *** ** *** *********** ** pretty **** ** ** *** ***** is ****** **** ***** ******* ********* enough ** ******* *** ***********."

**** ***** ****** ******. ***** *** some ********* ** ** **** **** will *** ****** **** ***** ******** to **** ****. *** ***** *** others *** ***** **** ** ***** even *********** ***** ****** **** *******. I ******* **** **** ****, *** I **** * *** *** ** go **** ** *** *****. ******** else ** **** ** **** ******** around *** **** *****.

"*** - **** ***** *** ************ and ***** ** ***** **** * competitor ****** **** * ******** ****** salary"

**** *** ***** ** ** *** of ***** ****.

*** ******** ***** ** ****. * am ****** ***** ***** * ** for *** **** ****, *** ** have ** **** **** ***** *** (technically * **** *****), *** *** down * ******. ***** ** * lot ** ******, ******* ****** *** bouncing **** *** ** ***. ********* aren't ***** ****** ****'* ******* ****, or **** ** *** ** *** out *** *** ******* ****** ** the **** ***** ******* *****'* ******* job ** *** **. * ***'* really **** ********, * **** ****** time ******* ** **** *** *** past *** ****** ** *** **** like * **** ****.

*'* *** *********** ******* ***** ***, but ** ** *****'* **** **** in *** *** **** * *****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

Respect / ******* ******

* *********** ****** ** *********** **** that ***** ********* *** **** *********** is ****** * ****, ******** * strong ******* ******* **** ** **** create ******* **** *********** ****, ** a *****, ***** **** **** **** quitting

******* / ******* ** *** *** keep ***** **** ********. **** ****.

** **** ******* ******** **** ************ and ****** **** ***** *** ******, you ***** ****** *** *** **** harder ** **** **** **** *** can ******** **** ******* ** **** worth.

**** ** * ** *****.

Agree: 2
Disagree
Informative
Unhelpful
Funny

**** ** * ** *****.

****... ***'** ***** :*

*** **** *********, * ***** ** has ** ** **** ************* *** motivations. * *** ******** ****** ***** **** **** **** **** of ********** ***** ***, *** ** ********* how *** ****** ********* *** ****** gaging ****** ** *** **** ***** motivate **** (** ** ***** *** them ** ** **** ** ******). In **** ****, * ***** ***** that *** ********** *** ********* ** that, *** ***** ****** *** ***** getting **** **** **** ******* *********. People *** *********.

Agree: 1
Disagree: 1
Informative
Unhelpful
Funny

***** ****** *** ***** ******* **** more **** ******* *********. ****** *** different.

*****.

****** ********* *** ******** ** ******** - *** **** ** *** ******* techs *'** *** **** ** ** to ** **** ******** ** ***** job ************ **** * *** ******* more.

Agree
Disagree
Informative
Unhelpful
Funny

******* / ******* ** *** *** keep ***** **** ********. **** ****.

**** ** * ** *****.

***** ***** ****** ******** ******** ** the **** ** ******* / *******?

* ** *** ****** *** *** completely *****, *** *** ******* *** loyalty ** * **** *** ******* employee *********. *******, **** *** ***** I **** ***** **** **** ****** who *** *** **** ***** ***, but **** ***** *** **** * position **** ********** *** ***********, ******* them ** **** ** * ******* they ****'* **** ** ** ** any ******.

* ***'* ***** ***** ** *** single ****** ** **** ********. ****** value ****** ***********, *** *** *** always ** * ******** ** **** their ******* ***** ***** ** **** based **** ** ***** *******.

Agree
Disagree
Informative
Unhelpful
Funny

***** ***** ****** ******** ******** ** the **** ** ******* / *******?

********** ********* ********** **** ********* ****** job *********...

*** *** ** **** "*** ** Stop ********** ***** **** ********?"

******* *** ********************* ***** ************ **** ********** *** attitude.

Agree: 2
Disagree
Informative
Unhelpful
Funny

******* *** ******* ******** ****** ***** commensurate **** ********** *** ********.

****, *** ** **** ********** ** could ********* *** **** ******* *** loyalty *********** ********** *** ** *** answer ** ******* ***** ** ** "just ** ********** ***** *** ***'* do ******** ***** ** *** ****** of ***** **********".

*** **** **** ******* ** **** in ***** ** *********, **********, ******.

Agree
Disagree
Informative
Unhelpful
Funny

** ***** ********* *** **** ******* and ******* *********** **********

* ** *** *****.

******* *** ******* ** ****** - and **** **** ****.

* *** ******* *** ** ***** to ** ********* ******* - ** I **** ******* *** ******* (**** I **** *'** ******) ** ******.

Agree
Disagree
Informative
Unhelpful
Funny

Agree
Disagree
Informative
Unhelpful
Funny
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