LTS **********
***** * ***** ********* ***** ******** OEM *** ***** ********** *************** **** ***** **** **** ********* quietly******* ***** ** ********** ***********. ** *** last *** *****, *** *** ******** to ***** ***** ******** ********* ******* (relabelled), ********, *******, *****, ***. *** primarily ***** ******** ** ******* ** employing * ***** ***** **** **** of ** ****** ***-****** ******* ******** who ****-**** *** ********.
*** **** **** ******** ** ***, see "*********'* **** ********** **********- ***" *** "*** *** ***********".
*** ***, ***** ****, ******** ** comment **** **** ******* *** *** feedback ** **** ****. **** **** contacted * *** ******* ** *** current ********* *** ************ *** ********* declined ** ******* ** *** *** return ****'* *****/******. *** ****** ******* told **** ****** "** *** ******* are ********** ** ****** *** ********, you *** **** **** ******* ** directly."
LTS *********: **** *********, ***-**** ********, ***** ***** ****
** **** **** *** *** * major ****** **** *********** **** **** other ***********:
- ********** ********* *** **, ***** ** *** most ******* ** ******** ****-************ *** and *******. *******, ******** ** ***** smaller ** ************/***********, *** ******** ************* more ******* ****** ** *** **** ******* ********* areas ** *** *******.**** ******** ***** ********* **** *** ability ** ****-** *** ********** **** to * ****** ** ****-** *********.
- ***** *********** ** *** **** ** their ***** ****, ******** ******* ********* ***** **** ******* ** their *******. ********* **** * ********* salesperson **** *** ******* ** ***** local *** ******, ****** *** ******* level ** ******* *** ********** ** LTS ****** *** **** ******** ******** to ***** ***** ************.
- ***-**** ********, ************ *** ********* ***** Hikvision. *** ***** *** *********, ** it ****** ***** ****** *** *** same ******* ******** ** ******* ********* and ********* ** ******** ******* ** other ***-**** *********.
Cold-Calling *** **** ** ***
*** ****** ***** *** ********* ******* cold-calling, ***** ** ******** ******** ** larger *********** **** ** *** *** Anixter. *** ** *** *** ***** employees **** **** ***** ***-**-*** *** was ** ****-**** ********** *** **** LTS ********. *** *******, *** **** employee ********* *** **********:
** *** ********* ** ****-******* ******* a *** *********** ** ***** ** make ***** ** *********** *** *********. It *** **** ** *** ******* managers' **** ** ****** ***** *********** and ********* ** ******. *** ***** also *** ***** **** *****/************ *** us ** **** *******.
***** ****-******* *** ****** *** ***, being ******** ********* ***** ** **** people **** ***** *** ********** ** a ****** ******** ****. *** ****** employee **** ****:
**** ** ** **** ****** **** and ***** ** *** **** *****, we **** ******** ** ****** ** and **** ******* *** ********.
******* ****** ******** *** ****** **** calling ******** ********, *** **** ** was **** **** ** *** ****** of "****-*******" ******** ** ***** ***** attempted ** **** *** ********, ******** the ****** ******* *** *** *******:
****, * ****** ** ******** ******* and *** *** *** ****** ** told ** "*'* *** ******* **** these ******* *******" ****** ** **** up.
Chinese ******* *. ***-******* ******* *******
*** ******* ***** ****** ******* ******** and ******** ** **** *********** *** non-Chinese ********, ******* **** ****. ****** mostly ***-****** ***** ******** ******** ** atypical. *** ******* *** ********* ******** native ******* ********. ***** ** ************ on ******* ******* ******** **** ******* for *** ****** *** “******* **********.” However, **** ********* ******* *** **** having * ***** ****** *******-******** ***** team ***** ********** ** ****-******* **************** and ***** ****** * ******* ******* in *** ****** *** ***-****** ********.
******** ******** **** **** **** ***** team ******** ***** ***** *** ***** presented ** ******* *** ********** ****** to *******, ***** **** ** ********** for ***-******* ******** ** ********** **** was ***** ****. *** **** ***-******* speaking ******** **** ****:
*** ***** ******** ***** ** ** English, *** *** ******* *** *** limited. ** ******* **** *** *******, the ***** ******* ***** ***** ***** Mandarin ******* *** *** **** ** minutes, ** * ***** **** *** back *** *** ****** ******* * didn't ********** ******** ***** **** .
******** ***** ********* **** ***** ********* up ** “****************”, ***** *** *********** for *********** ******* ** ***** ******** affect ***** ***********. *** *******, *** same **** ******** *********:
* *** ***** * *** ** time ******* **** * ******** ********, just ** **** *** **** ***** customers ******* ******** ** ******* ***********. Throughout *** ***** ****, *** ******* did *** *** ********, *** * asked *** ******* *** **** *** not **** ************ ******* ** **, the ******* **** ** *** * misunderstanding ******* ** ******** ********.
***-******* ******** **** **** **** ****** Chinese ******** ***** ***** **** ** each ***** ** *******, ****** ****, and ** *********. * ****** ******* speaker *** **** ** **** ** LTS **** ****:
** ******* *** ****** **** ******* and *******, * *** *** *** a *** *********. *******, * *** some ********** ** ***** ****** **** your **-*******. ** **** **** ***-******* speakers’ ******** *** ***** **** **** excluded ** ******* ***** *** ****** them.
****** ***-***** ******** ** *** ****** outnumber *****-******** ** ********, *** ****** mostly ******-******* ******** ****** *** ****** impact, ** ***, ** ***'* ******** performance. *****, ********** ***-**-*** **** ** Chinese *** ******** *** ******** ** non-Chinese ********, ** **** ********* *********. That ***** *** ***** ***** ** a ****** *********, *** ****** **** to ***** **** *******, ***** ***** impact *** ******* ** *******.
No ****** ********* / *** ********
****** ******** **** **** ****** ** left *** ******* **** *** ** growth ********* ** ***** ******** ** the *******. **** ********* ********** ** a **** ** ******** **** ** the ********** **** ** **** *********** become ****** ** ***** ****, *** there *** *** **** ** ** avenues ** ******** * *****/****** ******* if *** **** ***** ** **** an ******* *******. ****** *** ********* done ** ** “***-********* ***” **** cold ******* ** *** **** ** gaining ********, *** *** **** *** support *** ****** ********* *****.
*************, ***** ** ******* ****** ****** in ************ ***** **** *** **** issue ** ****** *** ******** ** just ***, ******** ***'* ****** *** certainly **** ** *** ***** * book ** ********. *******, **** ********* have **** **** **** ** ***** sales **** **** **** **** **, they **** ******** ******** *** ****** on *** ** ******* ***** ******. Feeling ***** ** *** **** ******** is *** *** ****** *** ********* turnover.
Inadequate ********
******** ******* **** **** *** ****** training ******* ** ********* ******** **** they ***** ******* ***** **** ** LTS. *******, ********** ***** “**** **** them ** *** ******* *** **** them ** ******** *** *****.” ***** was ****** ** ** *********** ***** out ***** *** ********** *** ** each *******, *** ** *** ** to *** *** *********** ** ********** learn *** ******** *** ****** *** the ***** ** **** ******* ** their ***. *******, **** ********* ****** that **** ***** **** ******* *** helpful ** ********* ******** *********, *** more ******** ********* ***** ** ******* to **** ****** ********* ** ****.
**** **** ** **** ********* ********, to **** ******, ** ******* ** being * ***********/**-******, *** *** *************** is ******* *** ******** ******* ** add ***** *** *** ******** ** to ** * *** ***** **** ADI/Anixter. *** **** ********, *** ****** services **** *************** *** *******, *** at *** **** ****, **** ** an ********** *** ******** *** ** be ******* ** **** ** ******** the ***** *** ** ***** *********.
Uncompetitive, **** ** **********, *** “************” **********/******* *********
******** ******* **** ***’* ********** ********* was “**** ** **********'' *** “************,” aside **** *** ***** *********** ******** to *** **** ** *** ********. There *** *** **** ******* **** gave *** *** **************** ** *** commission *********.
*****, *** ********* ***** ****** **** set *** **** *** ********* ** reasonably ***. **** ***** *** ******* any ********** ** ***** ******* **** not *******. *******, **** ********* *** agree **** ***** ******* ***** ** more ********** ** *** **** * salesperson *********** * **** ** ********.
******, *** ***** *** ******* *** seasonality ** ******* ****** *****, ***** would, ** *** ******* ** **** employees, ******** **** **** ******’* ********* to *** ***** ********** ** *******. For *******, * ****** **** ****:
***** *** **** ****** *** ***** months. ** *** ********* **** ****** a ***** ***** ***** **** * slow *****, *** ***** ********** ** required ** ******* **** ****** *** month ***** **** ** ** *** a **** *****. ***** ***** ** sense ** **’* ************ *** **** you ** *** ******* ** ****** make **** ***** *** *** ********* month.
************ ** *** ** ***** (~$**,***) than ******* ******** ** ********** ********* and ***** ** **** **** ********* who **** *** ***** ******** ********* have **** ****. ******** ** ** LTS **********, *** **** **** *** a ***** ** ** *** ****** commission ** ***** *** ***** *** competitor ***** ********** ******* * *****. Offering *** *** **** ********* ****** LTS's ******* ** **** *** ****** talent.
Variance ** ******** ****** *******
**** ********* ******* **** ***** *** “little *********** ** ***** ** ******** which *** **** ** **** *********** even ****** **** [***] ***** ** be ***** *** ******.” *** *******, offices ***** ******* *** **** **** out *********** ***********. ***** **** ******* got **** * ***** ******* ********** no ****** ****, ***** ******* **** paid * ******** ********** ***** ** product ******. **** ********* ********** **** LTS ******** ** ** * ******** franchise *** ******* **** ******** ***** compete ******* **** ***** *** ***** numbers.
*** ******** ******** ** ****** ***** be * ****** ** ***’* **** growth ***** **** *** *** **** that *** *** **** *********. *******, there ***** *** ** * **** for *** ** ** * ******** whole ******* ******** ** ** ************, and *** ***** ***** ** ********** local *********, ****** **** ******* ****** the ***** *******.
Human ******* *** **** ** *********
*******, * *********** ** ************* ********, low ***, *** *** ***** ********** of ********** ****-******* *** ****** ** influence **** ********* ** ******* **** LTS **** *** ***** *** ***** capital. **** ********* **** **** *** business *** “*** ***** *** ****** line,” *** *** **** ****** * “warm **** ** **** ****.” ****** pointed *** **** *** *** **** available ** ********* ***** **** *** worked ** *** *** ** ****** year. ******* ****, “****** *** *** the **** ********* ****.” ******* ******* that **** ** *** **** **** LTS ********* ****** ** **** *********** to **** *** **** ** *** US, ***** ****** *** ** “**** advantage ** ******.”
*****, *** **** **** ***** ****** business ******* ** ******* *** ******** wants ** *** ***** ** **** push *****. ********* *** ** *** feel **** **** *** ********* **** leave *** **** ** ****** ********. Loss ** ****** *** ** *** feel **** *** ** ***** ********* can ****** *** *********** ** *** company.
**********
***** *** *** ********** ** ********* many ******* ** ***** ****** *** employing * ***** *** ***** ***** team, *** ********** ** ****-******* *** hiring ****** ****** ******* ******** ** atypical ** ******** ************ ********* *** could ********* ****** ******. *******, **** of *** ****** **** ********* ******* up **** *** *** ********** ** realities *** ***** *** ************ ** the ********. *** ***, ************ ********, and * ********** ** *** ****** potential ****** ******, ** **** ******, all ***** **** ** ***-**** ******* distribution.
Comments (14)
John Honovich
Isabella, good job!
We are looking to do a series of this on various companies. Let us know which ones you are most interested in doing this. A poll:
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Undisclosed #1
The offices also run independent of one another. I was a manufacturer's representative for them for a very short time. I helped a customer with a system, the customer had previously used LTS but only once to check it out. I got into a bidding war with the LTS office in Chicago. I found out I only represented the LTS office in Texas. Plus I was 10% higher so they could pay me commission. I also found out that if I didn't directly sell it, I didn't get commissions so and inside person could call the customer, undercut my price and steal the job. Of course, I also figued out they weren't really a manufacturer. Terrible experience and I was done in less than 60 days.
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Undisclosed #2
agree with the first part of this sentence - and disagree with the part I bolded.
disregarding the probability of having more people to talk to in the company cafeteria, being a native Chinese speaker (especially those here in the US via visa sponsorship) should be an obvious negative when selling to native English speaking Americans here in any US city. Just as I, as a native English speaker from the US, could not expect to be able to sell French things to French people in French as prolifically as a native French speaking French person could be expected to.
following that logic, the question becomes - why would they bring in so many native Chinese speaking people on visa sponsorship to sell things to non native Chinese speaking Americans if it is indeed - all about the bottom line?
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Undisclosed #3
I dont think they "bring" Chinese workers, they hire the ones they can find in the USA.
it's too much work to bring someone to the usa on a work visa just to have them cold call to sell entry level cctv.
in any case, it's their choice, and i saw the same also in Israeli companies in the states, where many of the people recruited where Israelis living in the USA.
I deal with " non native speaker " sales staff all the time, it's the attitude and smarts that count most.
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Hermin Sanchez
12/23/20 08:57am
Oh man, there was a rep in Queens NY named Miku, the poor girl would cold call me every three months, and every time I tell her that she had already called me, she apologized, and said that even if she deletes my number from her system, somebody else does a search in certain areas and of you number comes up, they add it to the system. Crazy
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Undisclosed Integrator #5
I had great experience with my LTS tech support person (San Francisco) who is also my account sales manager, the product quality is just another hik, but pricing is good for the small businesses that can't afford avigilon, I simply have all those Hik-oms behind a firewall so the cameras will never reach the internet or scan the local network.
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Damion Dick
My experience has been good with them thus far. My first rep Bing Ren, who no longer works at the port Washington location, was always on point with both the features/sales part as she made recommendations for my projects and told me of savings i could get which i found helpful. Then she moved to another office but I never got someone as knowledgeable as her. Their tech support is good but someone like me who has a strong IT background seldom has reason to use them.
Overall I give them a B, only because i wish they had more in-depth training for us resellers and integrators regarding their software and product compatibility.
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Undisclosed Integrator #6
I've been dealing with LTS for more than 15 years. My company has received 4 awards from LTS for being best business partner. What I see is a lot of lazy installers who complain about LTS, because there are only a few native speaking american there to walk them through the basic installation process. Unfortunately there are plenty on "installers" in our industry who can't install anything without being on the phone with tech support for hours. Personally I have never had a serious issue with LTS products or support. There were some instances that required me to call my rep or tech support and everytime the issue has been resolved. I deal with other vendors out there and the fact is that LTS offers the best value in the industry. But if you need someone to hold your hand throughout the entire installation process, then you're better with some other vendor. And the fact is that every employee I spoke to, was always nice and tried to be as helpful as possible. You put that vs the attitude of entitled millennials and there is the answer why their staff is mostly Chinese.
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