HID Favorability Statistics 2021

By Brian Rhodes, Published Jan 26, 2021, 08:00am EST (Info+)

HID is one of the largest and most recognizable brands in access control, but what do integrators think of them?

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Inside this report, we examine the key themes for 200+ integrators favoring and opposing HID.

Favorability *******

***'* ******* **** **** *** ******** (+62%), *** ********* ******** ****** ** the ** ****** ********* ** ******** in ****:

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Compared ** ****

***'* *** ******** ****** *** ********* ***** *** **** ******.

**** *** ************ ** '** *** Know' ** ** ******, **% ** the ******* ***** ** ****'* ***** shifted ** **** ********:

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Executive ******* ** ******

*** **** ****** ** *********** ***** HID, ** ***** ** ******** *********, were:

  • ********: ****** ********
  • *** ******* & *********** ****
  • ***** *** ******** **** ********
  • ****** ********: ***** *******
  • *** ** *** '******** ********'
  • ********: *** ***, ********
  • ******* *** **, *** **** *****, still ************** ********

Highly ********

*** **** ********** ***** *** ******** by *********** *** '***********', **** ******** detailing ***** ** *** ** ******** without ******** ********* ** ********:

  • "**** *** ********"
  • "********* ******** ******* ***; **** ***** need ** **** ** *** ****** piece, *******, ** ***** ** ** line **** ***** ***********. *** **** steps ** *** *** **, *** expensive *** * *** ** *******, etc."
  • "**** ******* *** ******** **** *******. We **** ***** **** **** **** a ******** ** ****** *** **** restarting ***** ** ***** *** ********* good *****."
  • "* ** * *** ** ***** hardware, ****** ********."*
  • "**** ******** ******** ** ****** ******* market *** **** ******* *** ****** knows ***** *** **** ****** **** to ** **** ****."
  • "******* *** ******** *** ********. ***** are * **** ** *****."
  • "********"
  • "******** **** *******, **** ** *** and *****."
  • "******** ********* *** **** ******** *******."
  • "********, **** ***** *** *****"
  • "********, *** ******* *** ********* ********* for **** ********. ****** ********** ******* of *** ******* ** **** ** their ******** ***** (***** & *******)****** market *********** **** ******** ******* ** far ** ** *** *********."
  • "**** *** *** "*** ** *******" in *** *********** ******. ***** ******** are ********** ** **** ** ******, reliable, **** **********."
  • "**** **** **** ******** *******"
  • "**** **** ********, ********** ****** ******* often **** ** ***** *******'* *******. No **********, *** * **** ******'* say **** *** ********."
  • "**** ******** ******* *** **************** **** many ***** *********."
  • "**** ********."

HID ******* & *********** ****

******** ******** ** ******* *** ***** makes ** ***** *********** *** ***** products ** *** ******** ** ***'* offerings:

  • "***** ******* **** **** **** **** about *** ***** ******."
  • "******* *** ***** **** ****** **** top-notch."
  • "** *** *** ******* ****** ***********. We **** ***** *** ****** **** their ******* *** **** **** ******* for ***** ***** ** ******** ** need."
  • "*** ******* *** ***** ********** ***** with * ******** ********."
  • "***** *** * ******** ********** **** HID... * *** *** **** *** ordering ** * **** ****** *** way *** **** ******* ********... *** when *** **** **.**% ** *** card *******....."
  • "***** **** ******* *** **** *****"
  • "***** ******* *** **** ******* *** that ***** * ***** ******* *******. They ***** *** ***** ** ************ and **********, *** ******* ** ********** and ** ***** **% *** *** our ***** *** ******* *** ***."
  • "******* **** ****, ** ***'* ****** use ******** ***** **** ***** *******."
  • "**** **** **** ******* *** ***** than **** ***** ** ** **** selling *****"
  • "*****'* **** ******** ***** **** ***** readers *** **** *** *****."
  • "*** ** *** ***** ** **** access ********. ** *** **** ***** to ********** *** *******, **'* * staple ** *** ********."
  • "**** *****/ *******. ***** **** ***** controllers."
  • "**** *** ***** *******, **** **** great."
  • "*** ******* **** ***** *** *** had ***** ********* **** ** ***** to *******."
  • "** *** *** **** *******. ** have *** *** *** ****** **** their ********. **** ******* **** *** have ******* ** *** **** ** our ********."
  • "****** ****** *********** **** ******** ******* as *** ** ** *** *********."
  • "** **** *** ***** ******* *** fobs, *** *** ***** **** *** performance"

Other *** ******** **** ********

*******, ******* ***-****** ** ********** *** offerings **** ***** ** ****** ********, including *********** (******** **** *** ************), *********/*** **************, *** **** ***** ******* **********:

  • "*** *** *** **** ********, ** have **** ***** **** **** **** fine **. ****** **** * ****** every *** ****** ***** *** ** annoying. **** **** **** **** **** programming ******* ****** *** ******* **** I ***** ****** ** ** ************."
  • "*** ****** (**** ****) *** * dumpster ****."
  • "***** **** ***** ******* *** ***********, I **** **** ***'* ********* ** a **** ********** *******. ************ *** not *** ***** ***** **** ****** the ******* *** **** *** *** years *** ** ** *** * very ****** ****** ** ***, **** noting ***** ****** ** *********** ** extremely ****."
  • "* ***** ***'* **** *** **** do ***** ****** *************. "
  • "*** *** ****** ******* *** **** unstable *** ****** ** **** ******."
  • "******* * **** * ******** **** of *** (****** *** *********....)"
  • "******* *** ****** ***********, ***** **** but *** ****** ************ ** ********* to *******."
  • "** **** * *** ** ****'* deployed ******* *** **** **** **** except *** ********** ***** *******."
  • "* **** **** *** *** ****** greedy. *** *** **** ****** ********* credentials **** **** ***** **** *** of *** ******."
  • "********* *** ***** *** ***** ****."
  • "*** *** ******** ******** ** *** mobile ****** ** **** ** **** innovation ** *** *********. *** *** solution ***** ** ******* **** * better **/**."

Mostly ********: ***** *******

***** **** ******* ****** ********, **** integrators ************ ***** *** *******'* ************ of ***** ** *** **** ********** of ******* ***** ****** **.

******** ** ***** *** ********* ********, likely * **** **** *** *** in ******** **** ******** ***** ** access *******:

  • "*** ******* ******** ***** ****** **** up **** *** ***** ***** * think ** *****."
  • "**** *** **** **** ***, *** the ******* ****** ****** *** * great ***********."
  • "*** **** * ***** **** **** the *** ******* ** *** ***** product ****. ********* ******** ************ **** one ****** **** *** *** *** program *** **** ***** ** * game-changer."
  • "* **** *** **** **** ********* to *********** *** ******* **** *** new ***** ****."
  • "*** ** *** *.*. ** *** major ******. ***** ****** ** ******* and *********** *** ********* *** ***** new ***** ****** ** * **** offering ** ***** **** ** ** speed ******* *** ***** ** **** Diamond, ********, *** *** ***** ****** Credentials *** ******-******* ********."
  • "***** ******* *** * **** *********** and ****** ********."
  • "* ** **** ***** *** ***** readers *** *** *** ******* ***** keypad ******."
  • "*** ***** ******* *** **** ******** for *** *** ******** **** *******."
  • "** ** *** **** **** ****** with *** ******* ** ***********. **** are ******** *** ********** ******. *** Signo ******* ****** * ****** ******."

** **** *** ******'* ***********, ***** price, ************* ** ********* ****** ** just * *****, *** *** '********' offering ********* ********** ******* ** ****** ***** ****** ******* ******* ******.

HID ** *** '******** ********'

******** ******** ************ **** *** *** 'Industry ********' *** ******, **** ****** indeed.

** *******, **** ********* ************ **** the ***** ****** ***** *** **** quality ** *** *******'* ********:

  • "**** ********"
  • "***** **** *******. ********-********"
  • "*** ***** *** ******* *** *** standards."
  • "*** ******** ******** *** ***********, **** shipping **** ******** **** ***** *** numbers"
  • "********-********. **** **** *********."
  • "********-******** ******* *** ***********. ********-**** ****'** never **** ******, *** ** * peripheral *****, **** *** **** ** beat."
  • "******* *** ******** *** ********. ***** are * **** ** *****."
  • "*** ******** ********"
  • "**** *** * ******** ** *** industry **** **** ******* *** ***********"
  • "**** *** *** ******** ******** ** the ****** ** **** *** ***** alright."
  • "**** **** **** *** ******** ** the ******** *** **** *** ******, they ******* ** ***** *** **** ground *** **** **** **** **** their ***********."
  • "****'** *** ******** ******** *** **** reader **********. **** * ***** *******. Their ******* ************* **** ** ***** website ** ******* ***."

HID *** '*******'

*******: **** ** ***, ******* *********** specifically ******* *** ** *** *** 'gorilla' ** ***** ** ******:

  • "[*** ** ***] ***** ******* ** the ********"
  • "**** *** *** "*** ** *******" in *** *********** ******. ***** ******** are ********** ** **** ** ******, reliable, **** **********."
  • "*** ******** *******. ***** ******** *** support."
  • "* **** ***** ******** **** ****** entire **********. ****’* *** *** *******, but ** *****’* ******* *** *** mana ********* ******, ** ***** ** of **** ****."

Biggest ********: *** ***, ********

**** *********** ***** ** *** ******** that *** *******'* **** ***** ** difficult ** **** ****, *** **** HID ************ ** ******** ** ******* with **** ************* **** ******* *** integrators:

  • "******* ***** *********** *** *** ******* sucks."
  • "**** ******** (*******, *******) *** **** to **** **** ** * ******* company."
  • "*** *******, **** **** ********* ** integrators"
  • "**'* *** **** ****** ** ******* although * ** ***** *** *** gotten *** *** ** **** ***** people's ********."
  • "* "**** ****" *** **** **** become *** *** *** *** **** getting ******. ***** **** ** *** and **** ** ******* ** ****** was **** **** ***** *** ******* to **** *** **** **** ******* in *** ***** *****."
  • "******* ** *** *** *** ******* to ****** *** *********. **** ********** overall ******* ** ****."
  • "* ******* ***'* *********."
  • "*****, ************, ******. ******** * *** too **********."
  • "** **** ***** ****** **********, ***'* like *** **** *** ***** ******* is ** ******* ** ****** *****. They *** **** ******* ****-**** ** the "***** ** *** ********."
  • "* ******’* **** **** ***** ** begin ** ***** ** ******* ******* without * ***** ****** ****** *****."
  • "******** ******** ******* *** ********* ****. The ******* ** ********* *** **** segment ** *********** ** ********* **** you ******* **** *** ******* ********* companies. **** *** ***********."

US ** ***-** *********

***** ***'* *** ************ *** *********** the **** ****** *** *** ** the **, *** *** ***** "***'* Know" ********* ** *** **, ** just *% ****** * ***** *** 11.5% ******* ** *** **.

HID *******

***** ******* **** *** ** ****-********** in *** **** **** ** ****** one ** *** *********** ******* ** access.

**** *** ************ ** ***** ***** mostly ******** ** ***, ** ****** HID's **** ******** ** ****** ******* and ******** *********** ** ********. *******, tensions *** ********** ******* *** *** newer ********, *.*., ****** ***** ******* ************ '*********' *************** ****** **** ******* "******* ** HID".

Comments (3)

They are definitely arrogant. We encountered a problem with their pivCLASS readers in the field. Random readers would suddenly start to report invalid PINs for ALL cards. Cycle the reader power and they worked as expected again. HID wanted to blame everything from our access panels to the wiring and even the power supplies. They insisted nobody else had reported any issues. After much research and expense on our side we were finally able to reproduce the problem at will. Even after providing this data it took over 30 days for HID to even acknowledge the problem! It took over 6 months since the problem began before they had a fix available. HID treated this as nuisance for them and something they would address when they had the time.

Agree
Disagree
Informative: 2
Unhelpful
Funny

That's funny. We had exactly the same experience a couple years ago. We actually had to tie the Card Reader power to an output so that we could schedule that output to cycle power to the readers multiple times throughout the day.

Agree
Disagree
Informative
Unhelpful
Funny

Unfortunately all too common these days and there are few small companies left that can excel at service.

Agree
Disagree
Informative
Unhelpful
Funny
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