Fundamental Support Problems

Author: John Honovich, Published on Jun 21, 2010

In the last few months, two attempted tests of ObjectVideo's analytics have demonstrated fundamental problems in support and optimization of their video analytics. ObjectVideo, unlike most analytic providers, partners with video surveillance manufacturers, embedding their analytics with various companies VMS software, cameras, encoders, recorders, etc.

The problem we found was that neither partner was able to provide us with any documentation on how to use ObjectVideo analytics. Furthermore, neither partner was able to provide us any technical support on how to even setup the analytics. Both before and after our experiences, ObjectVideo emphasized that going through partners was the appropriate means to get support. However, if neither of these partners (one a Top 5 global manufacturer and the other a Top 10 VMS supplier) can provide even the basics of support, the level of risk and potential for failure is quite high.

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