Favorite Access Control Manufacturers 2020

By Brian Rhodes, Published Sep 28, 2020, 08:23am EDT (Info+)

200+ Integrators told IPVM "What is your favorite access control management software/system? Why?

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Inside we examine the results, analyze the key themes at play, and share integrator commentary explaining their selections. Plus, we reveal one company moving up significantly and a shift in favorability for an incumbent.

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Top *********

*** ******* ********:

  • ******* - *** *******'* ****** ******** Synergis ******** ** ****** **** **** ****, **** **** **** ****** *** net ************ ** *** ***** ********.

******** ** * ***** ** * companies **** ********** ******* ********:

  • *****
  • ******** *****
  • ** ********

**** ******* ** ***** *** ****** significantly ***** ****.

Lenel *********

***** *** *** **** *** *********, though *** ******** ******* ** ***. On *** ******** ****, ***** *** similar ******** ***** ** *****, ******** House, *** ** *** *** *** highest ***** *****. ** **** ******* Lenel *** ****** **** ** *** upcoming ****** ******* ***** **** ******.

Top ****: ******* ********

******* ******** *** *** ****. ** in ******** *****, ********' ******* '*******' access *** ***** *** ******** *****:

  • "*******. **** ** ***, ******* ********, Easy ** **** * ******** **."
  • "*******! ********** **** ******** ** ** opinion, * ***** ***** ****** **** the **** ******* ***** ****** *** itself. **** **** ******** *** ****** & ***** - ** **** ** many, **** ************ **** ******* ********."
  • "*******, ******* ** *** ******* ******** between * ********'* ***** *** ****** control. *** ****** ******* **** *** not ********** **** ******* ******, ****** a *****."
  • "******* ********, ******* ** ** ******* in ******** **** *** *********** *** training *** ******* *********."
  • "******* ******** ******* **'* ********** **** many ******* **** ** ***, ****, and *******."
  • "******* ********. ** ******* * *** of ******* ******* ******** ****** *******. The ****** ******* ***** ****** **** but *** **** **** ** ***** seamlessly **** ******** ***** ** * killer *******."
  • "******* *******. *** ******* ****-****** ******* software ******** **** ****** *** ************ management ***** *** ******."
  • "*******. ** ********** **** ***** ********** and ****."
  • "******* ** ********** *** * **** integrated ******** *** ******** ********** *********"
  • "******* **** *********** */*****
  • "******* ******** - ** *** *** best *********** ** *** ******* *** and *** ** ** *** ******* edge ** ***********"
  • "*** ****** *************: *******. **** *** varied ***************, *** ******** * ***** amount ** ********** *** **************. **** integrations **** *** ***** ********* *** a *** **** ** ****."
  • "******* *** **** ********** ********, **-***** video ***********, *** * **** ****-** of *** ***** ************."

****** **** *** ********'****** *** ***** ******** ********** ******* ******* ******* **** **** as * *** ****.

*******, *******'* ******* ** *** ******* concerns. *******, *** ****** ******'* ************ requires ***** ** ********** ~$*,*** '******* controller' ********, ***** ******* ********* ** not, ** ***** ********* ******** ***** **** - *******, Costly, *** *********.

*iggest ****: *****

*********, *** ******* ******* ****** ** Brivo. ***** ***** ********** ********** *****, the ***** ********** *** ***** **** by **** ** ************ **** ********** Software ***** *** **.

******** ******** ******* **** ********* *** quickly *** ****** ** ******* ** the ******'* ***. ***** ******** *******:

  • "*****. **** ** *** *** ***** customers ** ***."
  • "***** ***** ******** *** ********. **** for ***-***** ** ******."
  • "*****. ***** *******, ********, ******. *** easiest ******* ** ***** ********* *** to ********** *** **********. ******** * wide ******* ** *******/***********, ********* **, mobile, **********, *** ****-*****. ***** ******* relationship ***** ****."
  • "*****. **** ** *** *** *****"
  • "*** ******* *******, ** ********* *** Brivo *** ** *** **** ** deployment."
  • "*****, ** ** ****** ** *** and **** ** ****** ** ******** locations. **** *** ******* ** * great *********** *** ***."
  • "*****. ** ** ****** ** *** up *** ******. * *** **** a ***** **** *** ******* ** my ****, ***** *** ** *** account, ******* *** *****, *** **** it *** *** ******* ** minutes. ***** ******* *** ****** *** they **** ****** ***** *** *********."
  • "***** ** ** *****-***** **** ** specific ** ************** ************."
  • "*****. **** ** *** *** **********."
  • "***** *** ********** *** **** *********** some ***** ** "**********" ******** *** having *** ***** ******."

***** ** * ******* ****** ** those ******** *** ******* ******** ******* overall *** **** *********** ******* **** remote **** *** **********.

***** ******* ************ *** ***** ******* the*******'* **** ******** ** ****** '**********' projects****** ******** ************ ******* ****** *** ******** ********** readers **** * **********.

Software ***** *-**** ****

**** **** ******** ****** *********, ********* Kantech *** ***, *** *** *******'* dealer ********* **********-***** ******** ***** ********** as *** **** '*********' **** ********.

******, ** *** ** *** ****** and ****-*********** ********* ** *** ******, it ******* * ****** ****** ***** many *******:

  • "***** ****. **'* ****-*****, ********** ***** improved *** *******, *** ********** **** a ***** ****** ** ***** ***** software *** *********."
  • "******** *****. *******-****, **** **** *******, flexible/growth-capable ** ***** ** * ***** to ***-***** *** *** ***********. *** tier *** **** *****."
  • "******** ***** - ** *****, * like *** ***** ***** - * don't **** ** ********* *** **** of *** ******* (****** * ** using ***************), *** ***** & ****** modules *** **** **** ** ********* (unlike ** *-*** ******)."
  • "***** ** **** **** ********** ** for **** ** ***** *** ** is ********* *********** *** **** *******-**** features **** *** *** ****** *** optimal ****** *** **** *******."
  • "*-**** ****. * **** ** *** the **** ******* *** *** *** strongest ************. **'* * ****** ******* that *****'* **** * *** ** bugs, *** * **** **** **** a **** *** ** ***** ******* before ********* * *** *******."
  • "******** ***** *********. ***********, *********, *******."
  • "***** ****. ** *** * **** robust ******** **** ****** *** ** to **** ******* *** ****** *** 40 ****** ******* *** ********** *********. No **** ** **** **** ** disable ****** ********, **** ******* ******, and ********** *** ************* *** ****** devices **** ***** **."

S2 ********

******* ***** ********* ** * ******** platform ** ** ********.

***** ***** ********, *********** ***** ****** of *** *********** ** ******** ******* from *****, ******-**** ******* ** *****, distributed, *****-**** *******.

  • "***** **; ********** *** **** ***** record ** ****** *******."
  • "**. ** ************ ** **** ******** about * ***** *** *** **** been **** ** *** * *** done **** **. ***** ** ** not ******* ** **** **** ** is ******** *** ***** **** **** integrating ******** *******. ** **** **** an *********** **** ********* **** ***** well."
  • "** *** ******* **********, ** *** their ****-*********** *** ****** ********* *** ease ** ***."
  • "** ****** ** ** ** ***** to ** ********** ** **** *** easily ********** **** ***** *** ******* boards ** ****."
  • "* **** **** ** ******* *** system **** ***** *** ** ***'* get * *** ** *******-******* ***** on *** ****** ****** ******* ** is *** ********** ******* **** ** get ******* ***** ** *** ** are ** ** *******."
  • "**, **** ******** ****, **** ** setup *** ***********."
  • "*** ****** *******, ** ** *** go-to ******* ** *** ******* *** and *** ** *** ** ********** to **** ****."

*******, ******* ** ******* ************ ***** they ***** *** ******** ******* ** Lenel **** ** **** ***** ***********:

  • "** ***** **** ********* '**************' **** not **** **"
  • "** **** ******** ******* ******* **** Lenel/S2. *** **** ** **** ** doesn't **** *** ***** *** *** on **."

*** ****, *** '**************' **** *********** have ******* *****:

  • "***** **'* ***** **** *****, ***** support *** **** **** **** ******* not **** **** **'* **** ******* but **** *** ******* ****. *'** found **** *** ***** **** *** took **** ** ********* ** *** know *** ** ******* **** *** would ****** **** **** ***** ************* over **."

Notable ***** *********

**** **** ** ********* ********* **** mentioned ** '********', **** ******* *********** small *** ******** *********.

** *** ******, ******* ******** ******** and *********, **** ******** **** **:

  • "********, *** ******* ** **** ************ to ******* *** ************* ** ******* high-quality ******* **** *** *** *********"
  • "*** *****/****** *************: ******** ***. **** functionality *** ***** ********* ****** *** SMB's. ***** *********** **** ***** **** a *** **** ** ****."
  • "*** ********** *******, ** ****** ** use ******** ****** *** *****... ****** control ** ****** * **** ******* line *** *** ***** *** ******** are ****** ******* *** ** ****."
  • "******** *** **** ** ************ *** use."
  • "******** *** ******** *** **** ** deploy ** ****** ************. ** *** ACM *** **** **-******* *** ****** solutions."
  • "*********. ****** ******* **** **** *********** to ***** ******* *** ********* ********"
  • "********* **** ******* ******, **** ** beneficial ******* *** *********. ********* **** to ****** ******* ***** ******* ********, not ******* * ***********, ***** ***** as ** **********, **'** ******* ******** with *** ************. **** ******* ** well. *** ******* ******** ** *****."
  • "********* *** ***** ** ******* ******** is *********** **** ******** ** ********* support ** *** **** ** *** industry."

'Worst' ******

***:***** ****** ******* ************* ****

Comments (20)

I think RS2 and Gallagher are one of the best platform.

Agree
Disagree: 2
Informative
Unhelpful: 2
Funny

What differentiators do you see in RS2 and Gallagher that separate Them from the rest of the pack as two of the best platforms?

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I'm interested in any integrator general impressions of Blub0x and Feenics.

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I'm actually a little surprised that Open Path wasn't listed here...truly one of the few really forward thinking A/C manufacturer's out there right now.

Agree: 3
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It took Brivo 20+ years to make the list...

It takes time for new access control manufacturers to gain share. Brivo was obviously way too early when it started so I am not suggesting it will take companies like Openpath 20 years but it does take time to win over a significant number of integrators.

Agree: 1
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I double this notion. It will not take long for Open Path to not only be on the list, but also likely be a leader.

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Is it me or are most of the comments referring to Genetec being a 'Favorite' Access Control product have video tied to it? So in a standalone environment, is it a 'favorite' AC system or is it Unified that's making it the 'favorite'? It's a sexy package in Unified deployments but not much better than red light/green light as a standalone.

Agree: 4
Disagree: 1
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have video tied to it?

I think that's right. Though, likewise, S2 Access Control / 'Unified Security Management' Profile. For the enterprise, doing more than 'just' video or access is an important differentiator.

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Majority of the comments referenced Genetec's video, VMS, Omnicast, etc. So just curious if it's their AC application that's the favorite or if it's their "flagship" video platform it integrates with that makes it the favorite? Just something I noticed and more of a rhetorical question than anything.

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It's worth noting Genetec does better in integrator results in access control (first) than they do in VMS / NVRs (second).

Agree: 3
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My Experience with Genetec Synergis is that as a standalone solution it doesn't do anything spectacular in comparison to its competitors, i still struggle to understand the benefits and requirements of a Cloudlink device if using only Mercury Hardware (Simply attempting a firmware download to individual mercury controllers will prove this....painful!)

With Omnicast integrated there are favourable benefits that the outstanding Omnicast solution brings.

Having carried out some Lenel OnGuard to Synergis migrations the Synergis product has some "Growing Up" to do from a feature set perspective.

Agree: 1
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still struggle to understand the benefits and requirements of a Cloudlink device if using only Mercury Hardware

That criticism is the basis of our Genetec Synergis Cloud Link - Complex, Costly and Confusing post.

Agree: 2
Disagree: 1
Informative: 1
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Funny

Genetec has a decent access control system but really shines when it is integrated to the Omnicast VMS software. One of the major limitations of Genetec versus a traditional access control system like CCure etc. is that each alarm activation is its own event and creates a new alarm instance. If you have an input that is going in and out of trouble, a new alarm will be generated for each instance. This can quickly fill up the Alarm Monitoring screen potentially hiding more important alarms down the list and off the screen. Another limitation is that each alarm condition needs to be individually configured via event to action instead of just being a checkbox in the door object configuration to alarm based on a door ajar or forced door condition.

Agree: 1
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Thanks for the feedback here. I've asked Genetec to comment on this.

I believe there are methods to configure/mute several of the points you mention, but I'll post their response to your general points.

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This is Despina Stamatelos, Product Marketing Manager at Genetec.

Thank you for your comment. I would like to respond to a few of the points you made:

With regards to your following comment: “If you have an input that is going in and out of trouble, a new alarm will be generated for each instance. This can quickly fill up the Alarm Monitoring screen potentially hiding more important alarms down the list and off the screen."

Alarms can be configured in Security Center to require the attention of an operator or not. For example, the activity log of a door will show an “Access Granted” event but will not create an alarm as it would for “Door Forced”.

Even better, as of version 5.5 alarms can be grouped in the alarm view. You can, therefore “cluster” alarms per source or per event type and deal with them as a single entity. Leveraging the Mission Control workflow, you can even create conditions for an alarm: say a door was accidentally forced (i.e. someone leaned against a crash bar in a high-traffic area) but there was no movement on the other side of the door, that might raise a less urgent alarm (or no alarm) than if there was movement, which could create a more urgent alarm.

Your other comment: “Another limitation is that each alarm condition needs to be individually configured via event to action instead of just being a checkbox in the door object configuration to alarm based on a door ajar or forced door condition. “

The configuration of alarms can be managed both system-wide or per entity (door). Alarms that are set at the system level would be triggered and its source would be dynamically attached to the alarm based on the entity (door) at the origin of the event triggering the alarm. The door forced and door event alarms can be set with a condition and be configured to “clear the alarm” automatically. Finally, you can decide to configure the same alarm for all events or configure it at a more granular level such as one per-event-type per-door if your operation requires it.

I hope these answers help, but if you would like to discuss this further you can always reach out to me directly.

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I am kind of curious to how many Lenel dealers switched to Genetec over the last few years. Did anyone do that switch?

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I know of at least one US based global organisation that have made the transition from Onguard & LNVR to the Genetec Omnicast & Synergis solution. From what I hear within my circles, some other major & long time OnGuard users are talking to Genetec regarding potentially taking the leap.

The feature sets that were being utilised in the Onguard environment were simply not available in the Genetec Security Center/Synergis offering. (Escort option, First Card Unlock, Ability to customise the Cardholder screens in the same way as forms designer offers to name a few)

In comparison to LNVR, Omnicast brings the wow factor as a vastly superior VMS offering (including integration with access control transactions)

The way in which the Synergis Cloud link device addresses the Mercury EP & subsequent downstream board as a "Peripheral" device makes it extremely difficult to trouble shoot.

In my experience of having 28EP panels (and subsequent downstream MR boards) connected to one and managed by one cloud link device made things extremely difficult to find that one elusive input that was reporting a supervision error as the Cloud link device reported the warning but made no reference to which of the potential "peripheral" device was in a trouble state.

A simple update to the user interface to allow status checking and filtering of peripheral devices would remedy this heartache!

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Hello,

This is François Brouillet, Access Control Product Line Manager at Genetec.

Thank you for your feedback, it's comments like yours that help us improve and refine our offering and deliver a truly market leading solution. Keep them coming!

Before Security Center 5.9, you were right that that level of information was not sufficiently exposed to the user and it was as bit harder to quickly get the information required.

However, with version 5.9 we added a more dynamic context to the unit health messages so it is easier to identify the unit that needs to be serviced. We also implemented a quick way to have a global view of unit health all at once. We call that view The Hardware Inventory Report and it also provides the unit's health status, with details about the type of encryption and password strength. You can quickly identify the unit in trouble with the color-coded status, but you can also use the filters to show controllers, expenders, locksets and even readers only.

Feel free to contact me if you have additional feedback regarding our product or would like to validate how we are addressing a specific use case/feature.

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I should've cast a vote for Open Options. We have long time been a dealer but only recently started deploying large installations and it's been a good experience.

Brivo has been great as well. My main issue with Brivo is the lack of features in their cloud product. Everything that I wish I could do the answer is always "open API". This is unfortunate and Brivo is certainly not the only company to respond in this way.

I should not need to write an API integration to have, as an example, a push to release button for an NDE door.

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Hi,

anyone have opinions / experiences about other, lesser used systems?

examples: Siemens, Honeywell EBI/WinPak, Sielox, Keri, Stanley security, Rosslare/AxTrax?

(cross posting on "Worst ACS" thread also)

Agree
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