Exacq Adds On-Site Hardware Repair

Author: Brian Karas, Published on Apr 18, 2016

Integrators, want Exacq to send someone to fix your NVR next day?

Well, Exacq is adding a new on-site repair option for their NVRs. Customers who purchase Exacq recorders can add an optional on-site support contract at time of purchase.

We spoke with Exacq to get details on this program and compare it to other options inside.

***********, **** ***** ** **** ******* ** *** **** *** next ***?

****, ***** ** ****** * *** **-**** ****** ****** *** their ****. ********* *** ******** ***** ********* *** *** ** optional **-**** ******* ******** ** **** ** ********.

** ***** **** ***** ** *** ******* ** **** ******* and ******* ** ** ***** ******* ******.

[***************]

Program ********

*******-** ********* ****** ** $*** **** ******** ********** ** *** *** type / *****. **** *** ****** ** * ***** (*** standard ******** ****** *** *****), **** ***** *** $*,***. *** $2,250 *** * ***** **** ****** ********** *** *********** *********** a ****** ****.

***-** ****** ******** **** **** *** ********* **** ** * percentage ** ***** *****. * * **** **-**** ****** ***-** is **** ******** **** ********* **** **** ********** * ********* unit *** *****-*** ***** ****.

********* **** ******* ******* *** *** **** **** ******* ** be ********.

Service *******

***** *** ***-**** *** **** ******** *** *******, ***** ********** them ** *** ***** ********** ** *** ***** ***** ** contact.

******* ********* ***** ** ** **** ** ***** ** ********* that * **** ******** ** ****** *** ******, *** ***** part(s) *** **** ***** ** *****. ******* ******* *** ********** will **** ** ******** **** *******, ** **** *********** **** be **** ******** **** *** *************** ** *** ****** **** the ********. ** **** ***** *** ********* **** *** ** done ******** ** ****** ** *********.

Response ** ****** *******

***** **** ******-**** ****** ********** ***** ** ******** ** ****** ****** ** **** ***** NVRs ****** ** *******, ******** ********** ********** ******* *** **** those *** ** *** ******* * *** ** ******** **** or **** ********* **** ******** ******** *******, ***** *** **** outside ***** ******** ******* *****.

** ******* ***** *** **** **** ******** **** *********** ******** competitors *** ***** **** ****** *******.

Competitive **********

***** ** *** ******* * ******** ** ******** **** ******. Several ***** ***-**** ************* **** ******* ********:

  • **** *** ****-*** ** ****-*** ******* ******* *** ******** ****
  • ********* ****** **** ** *************'*
  • ******* ******** **-**** ****** *** ***********-*** *********/*********, **** **** ** ** * **** ******** ******.
  • ******** ******** ******* **-**** ****** *** ***** *** ** **** servers.

***** ******* **** ************* **** * *****-**** **** ********** ****'* NVRs, ****** $*,*** *** * ***** ** **-**** ******* ***** generally ********* ****.

Tyco/Exacq ********* *** ******** ** *******

***** *** **** ***********, **** ******* **** ****** ************ ********* about *** ********* ** *****'* ********* ***** (** ***** ** our******** *** ************* **********).

***** ** ***** * ***-***** ******* ** ****** *** **-**** repairs, ******* ** **** *** ***** ******** ********* **** ***** on-site ****** ****** (*.*.,********* **** ********).

***** **** ** ***** **** ****/***** ********* ** *** ** on-site ** ********* *** ******** ** ********** ***** ******* *********.

Vote ***

Comments (13)

*** "********" (** **) **** ***** "*******" *** ******** **** service? *** ***** * *** * ****** ***** **** ******* knowledge *** *********? *** ****** ** **** *****? ** ***** going ** ** ******* ******* **** **** ******* *** ************ services ** ****? ** ***** *** ****** ** ***; ************, service *** *******, *** **** ** *** ***** ** ****** with * ***** ** **** *********** ******* **** ***** ***** people *** *****?

* ***'* ****** *** ** **** ** ********* ** *** lowest ****** ********* ** **** ** * ******* **** ** Exacq's ****, ** ****.

*** ** **** ********* **** **-**** **** ** ***** ** repair, ******? **** **** ******** **** ** **** ******* *** been * ****** ****** *** *****, *** *'** ***** ***** anyone ******** ***** **** ******** **. *** ** ** ***** NVR *********?

* ****** ***** ** *** **** ** * **** **** reaction ** ** ****. *** ********** ** ** ***** ** it ***** ** **** ***** **, *** *** *** *******. I **** * ** ******* ** ** ****** ******* ** integrators ****, ** * ** ***** ** *** **** ** a ******** ************ ** * ************ ***** ** * ******* we *******. *** ** ****** (****) ******, ****** *** ** a *******, * *****.

* ***'* ****** *** ** **** ** ********* ** *** lowest ****** ********* ** **** ** * ******* **** ** Exacq's ****, ** ****.

* ***** **** ** ****** * **** ** *****-** ** Exacq's ****. ** * ********* ** *** *********** ********** *******, this ***'* ****** ******** *** * *** ** *****'* *********** already ***** ******* ******** *****.

******* **** *** ****** ** **** ****, ** ***, *** it's ** * ****** ** ****** *****. ** ***** ** handy ** *** **** * ******** **** ** ** *** outer ******* ** **** ******** ******** **** *** *** **** to ** **** ** ***** **** * ****** ******* ******** without ****** ** ********* ******** * **** **** *** *** any ******* **** (**: **** ****** * ***** ******* ***, 3 ***** ******, * ***** ******* ****).

* ***** **** **** ** **** *** ** ********** ** larger/enterprise *********, ********** ***** **** ******** *********.

**** ** ******** *****`* ******** ** **** *** ***** ******** with **`* ** **** ****** *******.

*****://***.********.***/******-******-********/

******* *** **** **** **** ** *** ******* *** ******* over *** ***** *** *** **** ** **** ** ********** repair ****** ** ****.

** **** ***** **** **** *** *** ******** ******?

***, *** ******* ***** ** ** ***** *** ******* * year ******** ******. **** **-**** ****** ****** *** ** ***** years *, *, ** *, *** *** *+.

*** ***** **** ***** ******** ***** ***** *******- **** *** be ********* **** ***** ****** ********* (***, ****, ****** ***) - ***** ****** *** *** ***** ******* ******** **** ** trained *** ** ****** ****** *** ********, ** **- *** to ****** *** ***** ****** ** *******.

**** ***** ** ** ********* ***** ******** *** **** ******. Especially *** ***** *** ******** *********.

* *****. ***/**, *****, *** **** *** *** ***** **-***** techs (******), ********** ******* ******** (**** **********), ** * ***** party ********* ******* **** ** *******, **** ******, ** ***** Nation (**** ******). **** ** ***** ******* ********* *** ** much ******* ******* *** ** ** *******. ***** ********* ******* qualified ** **** ** *** *** ****** ** ****** ******. How ****'** ******** ** ******* **** ***** ** ***** ****'** pulling ** ***** ****** ********* *********. **** ***** ******* * whole ********* **** ** ***** *** *** ***********.

***** ********* ******* ********* ** **** ** *** *** ****** is ****** ******. *** ****'** ******** ** ******* **** ***** me ***** ****'** ******* ** ***** ****** ********* *********. **** might ******* * ***** ********* **** ** ***** *** *** integrators.

* ***** ***** *** ************* ** ****. ** *** ******** isn't ******* *** ******-**** *** **-***** *** ***** *** ******* a ****** ******, ****'* ***** **.

****'** *** ******* ** ******** ** ** "**********" **** ****** like ********* *** * ** ** ******* ** *** ********* or *** * *** *********** ******* ** ** ****** ******* data.

***** ****** *** *** ***** ******* ******** **** ** ******* not ** ****** ****** *** ********, ** **- *** **ensure *** ***** ****** ** *******.

** ***'* **** ***** *** **** *** *** ** ***** dealers **** ***** ****? ****** **** ******* ********** ** ****** in ** *** *** ****** *** ***** ******** **** **** the *******. * **** * ** ******** *** ***** **** happen?

*** * *** ******* ****** *** ************ *** ***** * was ****** ** ****, ****** * *** ** **** ************ and **** ** ** **** ******. (* *** ***** **** several ***** ***** ** ** ****** ******* ****** **** *******.)

***** *** ** ** *********, ** **** **** **** ****** the ******** ******* ** ***** ******* *** ** ****** *** the ****** ** **** / ********** ** ******* ** ****** (send ** ** ****, **** *** ******, **** *** ** to ** **** **** ** ******). *** **** *********, **** is ********, *** *** *** ****** ********* *** *** *********** 3rd ***** ******** ********* **** ***** **** ******** ******* ******* options, **** ********* **** ****. *** **** ** ** **** be ******, *** **'* ********** * **** ** *** ***** direction *** ****.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports on Integrators

ONVIF Favorability Results on Jan 11, 2017
ONVIF has been one of the most debated aspects of the video surveillance industry. On the one hand, its aim to increase interoperability has been...
HD Analog Usage Rising But Barriers Growing on Jan 09, 2017
The good news for HD analog is that its usage is rising, fairly significantly since our 2015 HD analog usage statistics. The bad news for HD...
How Axis Can Beat Hikvision on Jan 09, 2017
Hikvision has rocked the industry globally, bullying former video surveillance revenue leader Axis even in the Western world. What can Axis...
Cisco Favorability Ratings - Positive In Networking, Negative In Surveillance on Jan 06, 2017
Cisco is the big name in networking, but they have not been able to leverage their brand and sizable sales channel in the security industry to the...
Video Surveillance Storage Duration Average Is 1 Month on Jan 06, 2017
IPVM statistics show that 1 month duration for video surveillance storage is, by far, the most common used. However, in contrast to 2012, there...
Hikvision Most Polarizing Favorability Results on Jan 05, 2017
Pro or con, integrators have an opinion on Hikvision. Hikvision scored, by far, the lowest neutral levels on IPVM's favorability results,...
Introduction To Burglar Alarm Systems on Jan 04, 2017
While alarm systems are popular, balancing between the right level of protection, the appropriate components and an acceptable price can be very...
Distributor's #1 Challenge on Jan 04, 2017
Manufacturers and integrators are not the only ones challenged in the security market, distributors are also impacted, fighting to maintain margins...
12 Video Surveillance Poll Results 2016 on Dec 28, 2016
IPVM has conducted more than 100 polls this year. Here are a selection of 12 of the most interesting results, receiving 4,500+ votes: Hikvision vs...
The Future of Video Surveillance Distribution on Dec 22, 2016
40+ video surveillance distributors around the world told us what they see as the present and future of distribution. The key positive: solutions....

Most Recent Industry Reports

Free VMS Software Directory on Jan 13, 2017
Many Video Management Software (VMS) providers offer free versions, either open source, for a limited number of cameras or for a limited amount of...
Milestone Essential Subscription Removed on Jan 12, 2017
Subscriptions may be the future for Milestone and VMSes but not right now. Responding to negative feedback, Milestone has removed subscriptions...
Alarm Reporting Formats Overview on Jan 12, 2017
Alarm reporting formats are methods for communicating complicated information quickly, using plain old telephone service. It is still the main...
Amazon Sales of Hikvision China Cameras on Jan 12, 2017
Hikvision has become widely available in the US, including on popular retail outlets like Amazon, with over 2,600 results: 4MP Hikvision outdoor...
Last Day IP Networking Course January 2017 on Jan 12, 2017
This is the only networking course designed specifically for video surveillance professionals plus it includes live training, personal help and...
ONVIF Favorability Results on Jan 11, 2017
ONVIF has been one of the most debated aspects of the video surveillance industry. On the one hand, its aim to increase interoperability has been...
Honeywell Ademco Vista Intrusion System Tested on Jan 11, 2017
One of the biggest brands in security holds one of the most common intrusion lines. We bought and tested a Honeywell Vista 15P intrusion...
ADI Battles Manufacturer Partners on Jan 11, 2017
ADI is battling their manufacturer partners, building up their own competitive house brand W-Box, while manufacturers still fund ADI's business...
10 Key Comparison Metrics For Intrusion Panels on Jan 10, 2017
In this note, IPVM reviews fundamental features and attributes for evaluating and comparing intrusion alarm panels.  These criteria are: Number...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact