Exacq Favorability Statistics 2021

By Ethan Ace, Published Mar 11, 2021, 11:21am EST (Info+)

Exacq was once an integrator-favorite VMS, but their positioning has declined since Tyco's acquisition in 2013. Can they turn this trend around in 2021?

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Inside this report, we examine statistics and commentary from 200+ security integrators on Exacq's positioning, pros, and cons.

Favorability *******

***** *** *** ******** ************ (+**%), with * ******** ****** ***** ******* or *** ******* ****** ** **** an *******:

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***** ****, *** ************ *** ****** from * ****** +** ** * modest *** ********* + **:

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Stronger ******** ******** ** *** **

** *** **, **% ** *********** had * ******** **** ** *****, compared ** **% ******* ** *** US. ** ********, ***-** *********** **** much **** ****** ** **** ******* or ** ******* **** ****** *** US.

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Executive ******* ** ******

*** **** ****** ** *********** ***** Exacq, ** ***** ** ********* ** integrator *********, ****:

  • **** / *** ********
  • *** ** **** ** **** ** be
  • ******* ******** *****
  • *********
  • **** ** ***

Tyco / *** ********

****'* ********* ** ***** *** **** as * ******** ** **** ***********, one ** *** **** ****** ******* given *** ******** *** ******* *********:

  • "*** ******** ** ***** **** ** Tyco. ***** ******* **** ***** ** OK ** ******* *** **** ******** updates **** ******** *********. *** **** luster *** ********** ***** ***** ****** into ****."
  • "**** ** ** *** ** *** best. ***** **** **** **** **** it *** ******** ******** ** ******* and *******. *** ******* ** *** field ** ****** ***-******** ***** ****. And **** **** *** ** *** need ********* ******** ** ******** ***** it *** ***** **** ****** ***."
  • "**** **** ****. *** * ******* line *'* ******* **** *** ***********."
  • "*** * ***** *******, *** ****** ground **** *** ** ******. ********** not ** ********** ** **** **** to **."
  • "**** ***** * ***'* **** *** big *********** **** * ******** ** only ******* **** *** **** ** sell *** *******. **** * ***'* want ** **** ***** ** **** corporation. * **** **** **** ***** they **** **** ****** **** ***** the ********** *** *** ** *** product ** *'* *** **** ********** to ***** ********** **** ********."
  • "**** ******** **** ****"
  • "******** **** ******* **** *** *** under *** **** ****. ******** ** have ***** **** ***** ******** ** the **** ** *** *** ****** to **** **** ** *** ** theirs **** ****** *** *** ******* was ********."
  • "******* *** ******* **** ******* ** quality *** ********** **** **** * years ***** *** / **** **** over."
  • "******* *** ******* ** ***** *** getting ***** ***** **** **** ****."
  • "******* *** ****** ***** **** **** over. ******** ** **** *** ********, their ************ **** ***** **** **** and ******. ** **** ********** *** that **** **** ****, *** ********* and ***** ******** *** ** ** set * ******* *** *** *** camera ** **** ******."
  • "*** *** ******* *** ******* *** gone **** **** **** **** ****"
  • "**** **** ** **** **** **** hill ***** ***** ********* ** ****. Pricing ***** ****** *** ******* ** not **** ** **** ** **."
  • "**** **** **** * **** ******* and **** **** ******* **** **."
  • "*** * *** ** ********* *** do *** ****** ** ** *********** since *** *** ***********."
  • "** *** * ********* ***** ***** was ********* ***** **** ***** **** products & **** ***** **** ****** they ****** ***** ***** ** **** even ****** ** *** ********* ******* it *** ***** *** ******* ******. Wouldn't *** **** ***** ** * hurry."
  • "******* ** *** **** ****** * can **** **** ***** **** *'* afraid. ** **** **** ***** **** 2011 *** *** *** ********* ** catching ** ** ****. *** ******** isn't ******** ** **** ** ** should **. ******** *** * ***** and ****** **** ** ****** ** up *** *** ******* *****'* *******. We *** ********* **** ** **** but ***** ******* ***** ** * legacy *******."

**** **** ** ***** **** * favorable **** ** ***** ***** **** as * ********.

  • "* ****** ******** *** ** ** very ***** ** ******* (** *****). It **** * *** ***** *** Tyco ** ********** ********* *** ******* it *** **** ****. ******* ***** recovered *** ***** ** ****, ******* improvements *** *********** *** ****** ********** applications, ******* ***** *** *** ******** declined. (******** *** *** ******* ****** may ******* **** ****.) *** *** infrastructure **** * ***** *** **** they ******** *** ** *** ***** firms ******* **** ** *** **** ardent *********. **** *** **** *** is ** ***** * ******** *** me? *** ******** ** ***** * great *** *** ******** * ***** user ********** *** ** *********. "
  • "**** *** **** *********, **** *********. The *********** **** ******* *** *** works **** *** ********** ************* ** higher *** **** (*.* *****/**) *** at * **** ****** ***** *****. Not **** **** **** **** ****** by **. ******* *** **** ******** and ******* ** *************. ***** ******** is ******** ** ******* *** *** cost *********."
  • "******** - **** ** *** ********. Stable. ******** - ***** ** ****. No ********** ****** *** ****** ****** viewing"
  • "**** **** ****** **** ******* ****** database ***********. **** ************, ******** *** operation. ***** **** *** *** ****, and *** ******** ****** *** ****, how **** ****** ** ** ******?"
  • "**** ** ***, ******* *********, ******* up **** *******. *** *** ** they're ** **** ******* ** *** ownership."

**** *** ********** ********* **** ** a ********:

  • "********** **** ***** ** ******* ** our *************. ********** **** ****/*** ** a ****** ******* *****."

Used ** ** ******

******* ***********, ***** *** ********** ****/*** specifically, ********* **** *****'* ******* ** not ** **** ** ** **** was *** ******* ************ *** **** coming ** ***-********.

  • "***** ****** *****, *** *** *** Exacq **** ** ***. **** ** be ********** **** *** **** ******* now **** * ****** ******** ****** holding **** ******* **** ***** **** gone ***** *****. *** **** ** move *** ***** **** *** ******, convoluted ********. ********* *** ** **** resort. *** ** ******* **** *****."
  • "** **** ** **** ***** ** our ******* *** **** *** **** dealers **** **** **** ****** ***** started ** ** *** ** ****** days. ** *** **** ************* ** see *** ********* **** **** **** what ** ***** ***** *** *******. After ****** ******* ***** ****** ***********, support **** ** ********** ********, *** abysmal ********* *********** ** *** ****** app, *** *** ***** **** ***** to **** **** ***** *** ******* dealers, ** *** ******** ****** ** get *** ** ***** ******** ** can. * ***** **** **** ** all"
  • "**** **** **** *****, ********* *** platforms, **** ****** ******, ** ******, great *******. *** ***** ******* ***** are ***** ********, **** **** ******* issues *** ************* ********, ***** ** bugs. ** **** ** ****** **** Exacq *** **'* **** ** **** anything ******* ****. *** *******, ***** support *** ***** *** **. ***** are **** * ******* ** *********** that ** ****. ***** ***** ***** Exacq ***** **** ** ***** ****** app *** ******** ******** ** *************. Check *** *** *** ****** ** Google **** ***** *** *****!"
  • "* ***** **** *** * ****** good *** ****** **** * ****** reputation. **** **** ** ** * bit **** ******* **** *** **** they **** *** ******** ** **** in *&* ** *** **** * or * *****. ***** ***** *********** has ********* ** **** **** ** it ********* **** **** ** **** vendors."
  • "***** ***** **** ** ** ******** behind **** ***** *** *********. *** user ********* ** ***. ** *** be ******** ** ******* ********* **** a ****** *********** *** *******. **'* not **** ** ********** ******* ** cameras."
  • "***** **** *****, **** ** *** simplicity / *********** ** ***** **** is ***** ****."

Support ******** *****

*********** *** ***** ******** ** *****'* support, **** **** ****** ** ** a ********:

  • "******** ******* ** ********, ********** **** it ***** ** ********** ***** **********"
  • "********* ***'* **** ****** ** ***** licenses ******, **** **** ******* ** RMA."
  • "*** ********* ** *****. **** ** not **** * ******* ********** ** Egypt"
  • "**** *** *** ******** ***** **** it ***** ** *******. *** ************ I've *** **** ** ***** *** frustrated. ***** **** * *********** * tech ******* ********** ** ******** *** unhelpful. *** ****** *** ** *******. Overall **'* * **** ********* ******* and ******* *** *** ****** *** are *******."
  • "** **** ** **** ***** ** our ******* *** **** *** **** dealers **** **** **** ****** ***** started ** ** *** ** ****** days. ** *** **** ************* ** see *** ********* **** **** **** what ** ***** ***** *** *******. After ****** ******* ***** ****** ***********, support **** ** ********** ********, *** abysmal ********* *********** ** *** ****** app, *** *** ***** **** ***** to **** **** ***** *** ******* dealers, ** *** ******** ****** ** get *** ** ***** ******** ** can. * ***** **** **** ** all""We've ******* ***** *****. ** **** to ******* * *** ** ***** servers ** ****** *** ******** *** their ******** ******* *** ****** ** bad **** *** **** *** ***** that **'** ******* ** **** ****."

***** ****** ********* ** ** * positive:

  • "***** *******, ****** ***** *** ** when * **** **, **** ********* past ******* **** *** ** ********"
  • "**** *********, ***** ******* *** **** friendly"
  • "**** *******. **** *****. **** *******."
  • "**** *******"
  • "***** ********, ****** *******. *** ** in *** ** **** **** ******* very ********."

*** ********** ******* ****** ** ***** mixed ******** ** * ****** *******:

  • "*** ***********. **** ******* ** *** or ****, ***** ** ****** ***."

*********

**** *********** **** **** ***** *** too ********* *** *** ******** ** offered, **** ******* ****** ********** ** increase ******* *********** ******* *******:

  • "** *** **** ** **** ** the ****, *** **** *** *** expensive *** **** *** ***.** ** the ******* ** ********* *** **** it **"
  • "********** *** **** *** ***. ********** annual ******** **** **** ** ******** updates ***** ********-*** **** ***** ******* valuable ******* *******."
  • "******** *** * ***** *** ****** seem ** ****** ** ** *** the ******* *****'* *******. ** *** migrating **** ** **** *** ***** keeping ***** ** * ****** *******."
  • "********** *******, ****'* ***** ****. ***** pricing **** ** ***** *** * old ******* ***** *** ****** ******* guys ** ******* ****** **** ******* product."
  • "** ** *** *** **** ******* due ** *** **** ***** *****"
  • "**** ******** *** **** ****** ******** to ***** *** ******* *********"
  • "***, ********, ********* *** **** **** offer."
  • "******* **'* * **** ********* ******* and ******* *** *** ****** *** are *******."
  • "**** ******** *** *** ********* *** this ******."
  • "******** *** ********* *** *** ********."
  • "********* ** *******, ******. ***/****** ** a ******."
  • "**** *** ****. **** ******* *** discouraged *** ******* *************"

Easy ** *** / ******

*** **** ****** ******** ******** ***** Exacq *** **** ** *** *** deployment. *********** ********* **** ** *** fast ** ****** *** **** ********.

  • "** **** * ***** ********** ** Exacq ********** *** *******. *** ****** of ***** ** **** ** ****** take *****. **** ** * **** job ******* ***** ************* ****** **** up ** ****. **** ******* *** be **** *** ** **** **** a ***** ******* **** *** **** so **** ***** ** ********** **** we ********* *** ****** *** ****** inhouse. ** **** **** ********* ** the ******** ******* ** ****. ** have ********** *****, ******* *** *** on **** ************ *** **** *** good **** ** *** **** **** little ******."
  • "* **** *** **** ** *** with ***** *** ************ *** **** it ** ** ******* *** ******** on *** ******. ****** **** ******* the ******* ********* **** ***** ******* 5 ** ** ******* ******* ** hours ** ****. ******* ** ***** recorders ** ********* **** ****** ******** to ******** **** *** ****** *** just ****** *** ********."
  • "** *** ** ***** ******. * love ***** ******, *** **** ** use, *** *** **** ** ********** a ******."
  • "***** - *** ***** *** ** super **** ********. ********* ******* *** gotten * *** ******. ***** *** you *** ******."
  • "***** ****** *** **** ** ******* and **** ** *******. **** **** are **** *** *** ******** ** learn *** **********. **** ***** ********* is **** ******** *** *** *** maintenance."
  • "* ********** *** **** ** *** and *** **. * ***** **** could ******* *** **** ******* ** well ** ****/****** ******** ****** *********."
  • "**** ** *** *** ***********."
  • "***** ** **** ** *** *** very ******. ** ******* ******** ****** and ** **** **** *** ****** as ******** *****. ********* ********** *********."
  • "**** **** ** *** **** **** to ***"
  • "**** *******, **** ** ***"
  • ***** *** ** **** ** *** interface *** ************* **** **** ** cameras.
  • "**** **** * ***** ***, **** easy **** *** **** ********"
  • "**** ****** *** ***** *** * while *** ******* *********. **** ** use, ***."
  • "**** ** **** **** *** **** intuitive *** *** *** **** ** understand *** *******."
  • "* ***** *** ******** ** **** to *** *** ******* ** *****. They **** **** ** **** ****** the ****** ** ***** *** ***** same ******** *** ***** ******* **** have ********** ** ***** ****."
  • "**** ** *** ** *** ***. Has *** *** ******** ***** *******. Very ******. **********. ***** *** ****** app ** ***********."
  • "********. ****** **** ** *******, *********, and ***. **** ******. **** *** customers ** ***."
  • "**** ************. ********* *****. ************* **** wide-range ****** ****** *** ******"
  • "**** ** *** ** *** ** just *****!"
  • "**** **** **** **** *** ****. Don't ****, *** ** *** ******* to ***** *********. ** ******. **** enough ** ***."

*******

** ** *** *** ***** ******* it ******, ** **** ** *********** with **** ************.**** (*** ***) *** ***** ******** ****** * ***** *** *** been * ***** (*********) **** *** them.

*** **** ****, ***** *** ******* trajectory, *** ***** ** **** *********** decline. ** *** ****, **** ** have ******** ***** ********, ***** ******** the **** ********* ****** *** ********* VMS *********. *******, ****** ****/*** ***** infuses **** ********* **** *****, ** do *** ****** * ********.

****, ** **** ** * ****** since *** ***** ***********, *** ** is ******** **** ****/*** **** ******* a *** ***.

Comments (8)

*** ***** * ***'* ***** ** so **** ****** ******* ** "*****."

Agree: 4
Disagree
Informative: 1
Unhelpful
Funny: 4

** ******* *** **** ** **** there *** *****, * **** *** I ************** ***** **** ****. ****** "Exact" (*****'* ** *, ******), ** "Exac-Que" (******??). *****, **'* * ***** thing ******** ** *** ******* ** the ********** **** *** ****** ***** now. ***...

Agree: 2
Disagree
Informative
Unhelpful
Funny

* **** ***** ** **+ ***** and * ***** **** *** ***** site ****** ** *****, **** **** to *** ******* ****** ***** ** the ***** ****** *** ***** ** no ******* ** ** ****. *'* not **** *** ***** ***'* ****** multi ****, *** ***** *** **** right. * **** * **** **** Avigilon *** *'** ***** *** ******* with ******** ****** *** (***** ****** app ** **** ***** *** **** recently ***** *** *** *** ***** with ****** ******* ******* *** ** upgrade *** ****** ** *** ****** mobile ** ****).

*** **, **-** ***** ** * lot *** *** ******* ** ****** a ****** ****** ** **** *** video ***** ** **** ****, *** at *** **** ***** ** *****, I'll **** ** ***** ******* ** other ********* *** **** * ******** on ***** ********* * **** ** head. * ***** *** * ******* of ***** **'** **** ** ******* two ******* ** *** ******** ** those *** **** *****.

********** ** *** ****** **** ** selected, ***** **** ****** ** **** and ****. * *** **** *** 99% ** ** ******* *** ** axis *** ***** ** ** ****** to *** **** *** ********. * told *** *'* ***** *** ** him **** **** ** ******** * new ****** ** *** * ****** demo ** *** **** ***. * don't ***** **** *** * **** to ******* (*****) *** ********'* ******* cost ** ****/**********, ***.

Agree: 1
Disagree: 1
Informative: 2
Unhelpful
Funny

* *** **** ********* *** ******* with *** ** ***** *****, ***** a ****** ***** ******* **** * colleague *** **** ** **** ***** and **********

**********.*****@***.***

*** **** ********* ****** ********* **** since :)

Agree
Disagree
Informative
Unhelpful
Funny: 1

* *** **** ********* *** ******* with *** ** ***** *****, ***** a ****** ***** ******* **** * colleague *** **** ** **** ***** and **********

**********.*****@***.***

*** **** ********* ****** ********* **** since :)

Agree
Disagree
Informative: 1
Unhelpful
Funny

**** ******** **** *** **** ** email ** **** *******? *** * manager ******* *** ** *** ** a **** * ****? **** *** you ** *** **** **** *** had ** *****....*** *** ** ******* regular *******? ******* *** **** ********** improved ***** *** ******* ***** *** complaints *******.

******.

Agree
Disagree
Informative
Unhelpful
Funny

**** ******** **** *** **** ** email ** **** *******? *** * manager ******* *** ** *** ** a **** * ****? **** *** you ** *** **** **** *** had ** *****....*** *** ** ******* regular *******? ******* *** **** ********** improved ***** *** ******* ***** *** complaints *******. ******.

** *****, ** ***** *** ********* to ** *** ****** ******** ** Support. * ***** *** *** **** contacts, ******* *******, *** *** *** issues * ****, *** ********* ** support ********** ** **** ******.

Agree
Disagree
Informative
Unhelpful
Funny

******* ****** **** ***** *******... ******* about *** ********* *********** ****** **** had.... **** ** ****** ** ****** or ** ** *[*** ******* **********?

Agree
Disagree
Informative
Unhelpful
Funny
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