Exacq Favorability Statistics 2021

By Ethan Ace, Published Mar 11, 2021, 11:21am EST

Exacq was once an integrator-favorite VMS, but their positioning has declined since Tyco's acquisition in 2013. Can they turn this trend around in 2021?

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Inside this report, we examine statistics and commentary from 200+ security integrators on Exacq's positioning, pros, and cons.

Favorability *******

***** *** *** ******** favorability (+**%), **** * majority ****** ***** ******* or *** ******* ****** to **** ** *******:

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***** ****, *** ************ has ****** **** * strong +** ** * modest *** ********* + 16:

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Stronger ******** ******** ** *** **

** *** **, **% of *********** *** * positive **** ** *****, compared ** **% ******* of *** **. ** contrast, ***-** *********** **** much **** ****** ** have ******* ** ** opinion **** ****** *** US.

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Executive ******* ** ******

*** **** ****** ** integrators ***** *****, ** order ** ********* ** integrator *********, ****:

  • **** / *** ********
  • *** ** **** ** used ** **
  • ******* ******** *****
  • *********
  • **** ** ***

Tyco / *** ********

****'* ********* ** ***** was **** ** * negative ** **** ***********, one ** *** **** common ******* ***** *** negative *** ******* *********:

  • "*** ******** ** ***** part ** ****. ***** license **** ***** ** OK ** ******* *** good ******** ******* **** released *********. *** **** luster *** ********** ***** being ****** **** ****."
  • "**** ** ** *** of *** ****. ***** Tyco **** **** **** it *** ******** ******** in ******* *** *******. The ******* ** *** field ** ****** ***-******** these ****. *** **** help *** ** *** need ********* ******** ** replaced ***** ** *** comes **** ****** ***."
  • "**** **** ****. *** a ******* **** *'* looking **** *** ***********."
  • "*** * ***** *******, but ****** ****** **** JCI ** ******. ********** not ** ********** ** they **** ** **."
  • "**** ***** * ***'* like *** *** *********** with * ******** ** only ******* **** *** work ** **** *** product. **** * ***'* want ** **** ***** to **** ***********. * also **** **** ***** they **** **** ****** they ***** *** ********** and *** ** *** product ** *'* *** very ********** ** ***** installing **** ********."
  • "**** ******** **** ****"
  • "******** **** ******* **** are *** ***** *** Tyco ****. ******** ** have ***** **** ***** products ** *** **** we *** *** ****** to **** **** ** OEM ** ****** **** Canada *** *** ******* was ********."
  • "******* *** ******* **** dropped ** ******* *** timeliness **** **** * years ***** *** / Tyco **** ****."
  • "******* *** ******* ** awful *** ******* ***** since **** **** ****."
  • "******* *** ****** ***** Tyco **** ****. ******** to **** *** ********, their ************ **** ***** with **** *** ******. My **** ********** *** that **** **** ****, the ********* *** ***** settings *** ** ** set * ******* *** for *** ****** ** even ******."
  • "*** *** ******* *** support *** **** **** sins **** **** ****"
  • "**** **** ** **** gone **** **** ***** being ********* ** ****. Pricing ***** ****** *** service ** *** **** it **** ** **."
  • "**** **** **** * good ******* *** **** done ******* **** **."
  • "*** * *** ** potential *** ** *** appear ** ** *********** since *** *** ***********."
  • "** *** * ********* where ***** *** ********* along **** ***** **** products & **** ***** were ****** **** ****** their ***** ** **** even ****** ** *** blatantly ******* ** *** their *** ******* ******. Wouldn't *** **** ***** in * *****."
  • "******* ** *** **** rating * *** **** them ***** **** *'* afraid. ** **** **** using **** **** *** the *** ********* ** catching ** ** ****. The ******** ***'* ******** as **** ** ** should **. ******** *** a ***** *** ****** seem ** ****** ** up *** *** ******* doesn't *******. ** *** migrating **** ** **** but ***** ******* ***** as * ****** *******."

**** **** ** ***** with * ********* **** of ***** ***** **** as * ********.

  • "* ****** ******** *** it ** **** ***** to ******* (** *****). It **** * *** years *** **** ** thoroughly ********* *** ******* it *** **** ****. Support ***** ********* *** still ** ****, ******* improvements *** *********** *** larger ********** ************, ******* value *** *** ******** declined. (******** *** *** product ****** *** ******* that ****.) *** *** infrastructure **** * ***** hit **** **** ******** the ** *** ***** firms ******* **** ** the **** ****** *********. With *** **** *** is ** ***** * positive *** **? *** software ** ***** * great *** *** ******** a ***** **** ********** for ** *********. "
  • "**** *** **** *********, very *********. *** *********** with ******* *** *** works **** *** ********** functionality ** ****** *** gear (*.* *****/**) *** at * **** ****** price *****. *** **** that **** **** ****** by **. ******* *** been ******** *** ******* is *************. ***** ******** is ******** ** ******* and *** **** *********."
  • "******** - **** ** use ********. ******. ******** - ***** ** ****. No ********** ****** *** remote ****** *******"
  • "**** **** ****** **** current ****** ******** ***********. Easy ************, ******** *** operation. ***** **** *** now ****, *** *** original ****** *** ****, how **** ****** ** is ******?"
  • "**** ** ***, ******* stability, ******* ** **** support. *** *** ** they're ** **** ******* of *** *********."

**** *** ********** ********* Tyco ** * ********:

  • "********** **** ***** ** several ** *** *************. Associated **** ****/*** ** a ****** ******* *****."

Used ** ** ******

******* ***********, ***** *** mentioning ****/*** ************, ********* that *****'* ******* ** not ** **** ** it **** *** *** feature ************ *** **** coming ** ***-********.

  • "***** ****** *****, *** boy *** ***** **** to ***. **** ** be ********** **** *** best ******* *** **** a ****** ******** ****** holding **** ******* **** their **** **** ***** years. *** **** ** move *** ***** **** the ******, ********** ********. Basically *** ** **** resort. *** ** ******* owns *****."
  • "** **** ** **** Exacq ** *** ******* VMS **** *** **** dealers **** **** **** things ***** ******* ** in *** ** ****** days. ** *** **** disheartening ** *** *** continual **** **** **** what ** ***** ***** the *******. ***** ****** license ***** ****** ***********, support **** ** ********** nosedive, *** ******* ********* performance ** *** ****** app, *** *** ***** team ***** ** **** less ***** *** ******* dealers, ** *** ******** trying ** *** *** of ***** ******** ** can. * ***** **** care ** ***"
  • "**** **** **** *****, supported *** *********, **** camera ******, ** ******, great *******. *** ***** support ***** *** ***** assholes, **** **** ******* issues *** ************* ********, loads ** ****. ** want ** ****** **** Exacq *** **'* **** to **** ******** ******* cons. *** *******, ***** support *** ***** *** PC. ***** *** **** a ******* ** *********** that ** ****. ***** thing ***** ***** ***** days ** ***** ****** app *** ******** ******** of *************. ***** *** the *** ****** ** Google **** ***** *** Exacq!"
  • "* ***** **** *** a ****** **** *** vendor **** * ****** reputation. **** **** ** be * *** **** cutting **** *** **** they **** *** ******** as **** ** *&* in *** **** * or * *****. ***** their *********** *** ********* to **** **** ** it ********* **** **** so **** *******."
  • "***** ***** **** ** is ******** ****** **** other *** *********. *** user ********* ** ***. It *** ** ******** to ******* ********* **** a ****** *********** *** storage. **'* *** **** to ********** ******* ** cameras."
  • "***** **** *****, **** of *** ********** / lightweight ** ***** **** is ***** ****."

Support ******** *****

*********** *** ***** ******** on *****'* *******, **** many ****** ** ** a ********:

  • "******** ******* ** ********, especially **** ** ***** to ********** ***** **********"
  • "********* ***'* **** ****** to ***** ******** ******, very **** ******* ** RMA."
  • "*** ********* ** *****. they ** *** **** a ******* ********** ** Egypt"
  • "**** *** *** ******** worst **** ** ***** to *******. *** ************ I've *** **** ** angry *** **********. ***** have * *********** * tech ******* ********** ** arrogant *** *********. *** mobile *** ** *******. Overall **'* * **** expensive ******* *** ******* and *** ****** *** are *******."
  • "** **** ** **** Exacq ** *** ******* VMS **** *** **** dealers **** **** **** things ***** ******* ** in *** ** ****** days. ** *** **** disheartening ** *** *** continual **** **** **** what ** ***** ***** the *******. ***** ****** license ***** ****** ***********, support **** ** ********** nosedive, *** ******* ********* performance ** *** ****** app, *** *** ***** team ***** ** **** less ***** *** ******* dealers, ** *** ******** trying ** *** *** of ***** ******** ** can. * ***** **** care ** ***""**'** ******* using *****. ** **** to ******* * *** of ***** ******* ** higher *** ******** *** their ******** ******* *** become ** *** **** the **** *** ***** that **'** ******* ** drop ****."

***** ****** ********* ** as * ********:

  • "***** *******, ****** ***** for ** **** * call **, **** ********* past ******* **** *** of ********"
  • "**** *********, ***** ******* and **** ********"
  • "**** *******. **** *****. Good *******."
  • "**** *******"
  • "***** ********, ****** *******. Put ** ** *** it **** **** ******* very ********."

*** ********** ******* ****** up ***** ***** ******** in * ****** *******:

  • "*** ***********. **** ******* is *** ** ****, great ** ****** ***."

*********

**** *********** **** **** Exacq *** *** ********* for *** ******** ** offered, **** ******* ****** continuing ** ******** ******* significant ******* *******:

  • "** *** **** ** used ** *** ****, but **** *** *** expensive *** **** *** get.to ** *** ******* is ********* *** **** it **"
  • "********** *** **** *** get. ********** ****** ******** fees **** ** ******** updates ***** ********-*** **** years ******* ******** ******* updates."
  • "******** *** * ***** and ****** **** ** always ** ** *** the ******* *****'* *******. We *** ********* **** to **** *** ***** keeping ***** ** * legacy *******."
  • "********** *******, ****'* ***** nice. ***** ******* **** is ***** *** * old ******* ***** *** causes ******* **** ** totally ****** **** ******* product."
  • "** ** *** *** this ******* *** ** its **** ***** *****"
  • "**** ******** *** **** prices ******** ** ***** VMS ******* *********"
  • "***, ********, ********* *** what **** *****."
  • "******* **'* * **** expensive ******* *** ******* and *** ****** *** are *******."
  • "**** ******** *** *** expensive *** **** ******."
  • "******** *** ********* *** not ********."
  • "********* ** *******, ******. RMA/repair ** * ******."
  • "**** *** ****. **** pricing *** *********** *** further *************"

Easy ** *** / ******

*** **** ****** ******** response ***** ***** *** ease ** *** *** deployment. *********** ********* **** it *** **** ** deploy *** **** ********.

  • "** **** * ***** deployment ** ***** ********** New *******. *** ****** of ***** ** **** of ****** **** *****. They ** * **** job ******* ***** ************* camera **** ** ** date. **** ******* *** be **** *** ** have **** * ***** service **** *** **** so **** ***** ** experience **** ** ********* can ****** *** ****** inhouse. ** **** **** advantage ** *** ******** Kantech ** ****. ** have ********** *****, ******* and *** ** **** installation *** **** *** good **** ** *** with **** ****** ******."
  • "* **** *** **** of *** **** ***** and ************ *** **** it ** ** ******* the ******** ** *** server. ****** **** ******* the ******* ********* **** takes ******* * ** 10 ******* ******* ** hours ** ****. ******* on ***** ********* ** typically **** ****** ******** to ******** **** *** server *** **** ****** the ********."
  • "** *** ** ***** dealer. * **** ***** client, *** **** ** use, *** *** **** of ********** * ******."
  • "***** - *** ***** VMS ** ***** **** friendly. ********* ******* *** gotten * *** ******. Quick *** *** *** deploy."
  • "***** ****** *** **** to ******* *** **** to *******. **** **** are **** *** *** customer ** ***** *** understand. **** ***** ********* is **** ******** *** and *** ***********."
  • "* ********** *** **** of *** *** *** up. * ***** **** could ******* *** **** support ** **** ** more/better ******** ****** *********."
  • "**** ** *** *** reliability."
  • "***** ** **** ** use *** **** ******. It ******* ******** ****** and ** **** **** and ****** ** ******** grows. ********* ********** *********."
  • "**** **** ** *** past **** ** ***"
  • "**** *******, **** ** use"
  • ***** *** ** **** to *** ********* *** compatibility **** **** ** cameras.
  • "**** **** * ***** ago, **** **** **** not **** ********"
  • "**** ****** *** ***** for * ***** *** similar *********. **** ** use, ***."
  • "**** ** **** **** and **** ********* *** the *** **** ** understand *** *******."
  • "* ***** *** ******** is **** ** *** but ******* ** *****. They **** **** ** help ****** *** ****** is ***** *** ***** same ******** *** ***** version **** **** ********** on ***** ****."
  • "**** ** *** ** and ***. *** *** the ******** ***** *******. Very ******. **********. ***** the ****** *** ** infuriating."
  • "********. ****** **** ** install, *********, *** ***. Nice ******. **** *** customers ** ***."
  • "**** ************. ********* *****. Compatibility **** ****-***** ****** brands *** ******"
  • "**** ** *** ** and ** **** *****!"
  • "**** **** **** **** 2nd ****. ***'* ****, but ** *** ******* to ***** *********. ** issues. **** ****** ** use."

*******

** ** *** *** Exacq ******* ** ******, as **** ** *********** with **** ************.**** (*** ***) *** owned ******** ****** * ***** and *** **** * great (*********) **** *** them.

*** **** ****, ***** the ******* **********, *** Exacq ** **** *********** decline. ** *** ****, they ** **** ******** cloud ********, ***** ******** the **** ********* ****** for ********* *** *********. However, ****** ****/*** ***** infuses **** ********* **** Exacq, ** ** *** expect * ********.

****, ** **** ** a ****** ***** *** Exacq ***********, *** ** is ******** **** ****/*** will ******* * *** VMS.

Comments (8)

*** ***** * ***'* stand ** ** **** people ******* ** "*****."

Agree: 4
Disagree
Informative: 1
Unhelpful
Funny: 4

** ******* *** **** to **** ***** *** years, * **** *** I ************** ***** **** this. ****** "*****" (*****'* no *, ******), ** "Exac-Que" (******??). *****, **'* a ***** ***** ******** to *** ******* ** the ********** **** *** facing ***** ***. ***...

Agree: 2
Disagree
Informative
Unhelpful
Funny

* **** ***** ** 10+ ***** *** * think **** *** ***** site ****** ** *****, very **** ** *** another ****** ***** ** the ***** ****** *** there ** ** ******* to ** ****. *'* not **** *** ***** VMS's ****** ***** ****, but ***** *** **** right. * **** * site **** ******** *** I've ***** *** ******* with ******** ****** *** (Exacq ****** *** ** very ***** *** **** recently ***** *** *** for ***** **** ****** systems ******* *** ** upgrade *** ****** ** you ****** ****** ** work).

*** **, **-** ***** is * *** *** the ******* ** ****** a ****** ****** ** view *** ***** ***** is **** ****, *** at *** **** ***** is *****, *'** **** to ***** ******* ** other ********* *** **** a ******** ** ***** direction * **** ** head. * ***** *** a ******* ** ***** we'll **** ** ******* two ******* ** *** machines ** ***** *** view *****.

********** ** *** ****** that ** ********, ***** will ****** ** **** and ****. * *** Axis *** **% ** my ******* *** ** axis *** ***** ** to ****** ** *** Axis *** ********. * told *** *'* ***** out ** *** **** time ** ******** * new ****** ** *** a ****** **** ** the **** ***. * don't ***** **** *** a **** ** ******* (today) *** ********'* ******* cost ** ****/**********, ***.

Agree: 1
Disagree: 1
Informative: 2
Unhelpful
Funny

* *** **** ********* bad ******* **** *** of ***** *****, ***** a ****** ***** ******* from * ********* *** used ** **** ***** and **********

**********.*****@***.***

*** **** ********* ****** responses **** ***** :)

Agree
Disagree
Informative
Unhelpful
Funny: 1

* *** **** ********* bad ******* **** *** of ***** *****, ***** a ****** ***** ******* from * ********* *** used ** **** ***** and **********

**********.*****@***.***

*** **** ********* ****** responses **** ***** :)

Agree
Disagree
Informative: 1
Unhelpful
Funny

**** ******** **** *** sent ** ***** ** that *******? *** * manager ******* *** ** was ** * **** 2 ****? **** *** you ** *** **** time *** *** ** issue....did *** ** ******* regular *******? ******* *** your ********** ******** ***** you ******* ***** *** complaints *******.

******.

Agree
Disagree
Informative
Unhelpful
Funny

**** ******** **** *** sent ** ***** ** that *******? *** * manager ******* *** ** was ** * **** 2 ****? **** *** you ** *** **** time *** *** ** issue....did *** ** ******* regular *******? ******* *** your ********** ******** ***** you ******* ***** *** complaints *******. ******.

** *****, ** ***** was ********* ** ** the ****** ******** ** Support. * ***** *** the **** ********, ******* support, *** *** *** issues * ****, *** certainly ** ******* ********** is **** ******.

Agree
Disagree
Informative
Unhelpful
Funny

******* ****** **** ***** reviews... ******* ***** *** different *********** ****** **** had.... **** ** ****** by ****** ** ** it *[*** ******* **********?

Agree
Disagree
Informative
Unhelpful
Funny
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