Top 4 End User Surveillance Complaints

Author: Brian Rhodes, Published on Mar 04, 2012

In our latest integrator survey, we asked "What are end users most common complaints about their surveillance systems?" as integrators often hear unfiltered feedback from them. Since it is difficult to describe specific performance and experience of a system before it is installed, many end users do not express this feedback until all work has been completed.

Several strong themes emerged from the responses.  Of the 100 survey responses, every integrator touched on or directly addressed, at least one of these themes:

  1. Unrealistic expectations: 'It's not like CSI'
  2. Low light performance
  3. Too expensive
  4. Too complex to use

The 'CSI' reference denotes a popular US crime drama television series that frequently makes use of fictionalized and hyper-functional video surveillance tools to forensically solve crimes.  Public perception of video surveillance capabilities are commonly influenced by the 'CSI Effect'.

Here is a famous video that demonstrates / parodizes this:

By contrast, we did a test of video enhancement software that showed much more modest results.

Unrealistic expectations

Numerous integrators mentioned unealistic end user expectations and especially the CSI effect. Here's a few to start:

  • "Due to American crime shows most people have unrealistic expectaions of image quality and playback options. CSI I hate you!!"
  • End users tells us: "It is possible, I saw it on CSI..."
  • "They aren't getting the CSI images they see on TV."

** *** ****** ********** ******, ** ***** "**** *** *** users **** ****** ********** ***** ***** ************ *******?" ** *********** often **** ********** ******** **** ****. ***** ** ** ********* to ******** ******** *********** *** ********** ** * ****** ****** it ** *********, **** *** ***** ** *** ******* **** feedback ***** *** **** *** **** *********.

******* ****** ****** ******* **** *** *********.  ** *** *** survey *********, ***** ********** ******* ** ** ******** *********, ** least *** ** ***** ******:

  1. *********** ************: '**'* *** **** ***'
  2. *** ***** ***********
  3. *** *********
  4. *** ******* ** ***

*** '***' **************** * ******* ** ***** ***** ********** ****** **** ********** makes *** ** ************* *** *****-********** ***** ************ ***** ** forensically ***** ******.  ****** ********** ** ***** ************ ************ *** commonly ********** ** ***'*** ******'.

**** ** * ****** ***** **** ************ / ********* ****:

** ********, ** **** **** ** ***** *********** ************ ****** **** **** ****** *******.

Unrealistic ************

******** *********** ********* ********** *** **** ************ *** ********** *** CSI ******. ****'* * *** ** *****:

  • "*** ** ******** ***** ***** **** ****** **** *********** *********** of ***** ******* *** ******** *******. *** * **** ***!!"
  • *** ***** ***** **: "** ** ********, * *** ** on ***..."
  • "**** ****'* ******* *** *** ****** **** *** ** **."

[***************]

**** **** *********** ****** ******* ******** ***** *********** ************:

  • "*** ***** **** ** **** * ******* ** *** *** facial ******* ** **** * ******* ***** *** **** ****, like **** ** ** **."
  • "**** *********** **** ***** ******** ***** ************ ** ****. *** has ****** ************."
  • "** ** *** ***** ******. ** ********* * * ** Sony ******; ** *** * **** ***** *******. *** ** the *** ***** ***** ** "********* *******" *** ******* ** a **** *** ** *********."
  • "** ** *** **** ** *** **** ************ ********* ****** still **** *** *** ****** ***** **** ***** **** *** see *** **** ** * *** *** **** **** ** a ******* ***"
  • "******** ***** ** ***** *** **** ** ******* **** ***** away. *** **** ***."
  • "*** *** ****** *** ***** ************ ** ******** *****. ** set ******** ************ ** ***** *** ** ** ********* ** overcome ***** ****"
  • "* ******* **** *** * ********* ****** *** **** * cant *** **** ******* ***** **** ****** ****. (**** ** not ***)"
  • "******* ******* ** ***** **** ******. * ***** **** **** unrealistic ***** **** **."

*** *** ****** ** * ********* ******* *** *********** ** address ** **** ** *** ****** ******* ********* *********** ****** pre-sales ********.  *** ***** *** *** *** ******** **** *** true ************ ** ************ ********* *** ******** ********* ** ******* television.

* ****** ******* ***** **** ************ ** ***** ***** ** "Do *** ****** ******* ****** *********** **** * $*** ******!" *** integrator ***** * ****** ** *** ********* *** ******* ** the ********* **** ****** ** **** * ****. *******, *********** should ** ********* **** ******* **** **** ** ****** ** performance ** **** ** ** *******.

*** ****** ** ********** **** *** ** ********** '***** ** concept' ************** ****** *** ***** ******.  **** ***** ** * simple ** ***************** ** *** ******** *** ********* ***** ********, ** ** * full-blown ****** **** ****. ** ******* **** ***** ************ ******** 'post-produced' ********* ********* ************* ***********. **** ******** ** *** *** close ** *** **** ******* ** ********. ********** *** *** user ** '***' *** ************ ** *** ******** ****** *** correct **** ************** ****** ******.

****** *** ********** ******** ********* (*** ** **** ** *********** communicate) ******** *********** ******, **** **** ******** ** ** ** awkward ***** *** *********** ** **** ****.

Low ***** ***********

  • "***** **** ***********, *** ****** ** **** ** ** ***** 24 ****..."
  • "***** **** *********** (********** ** ****** ******* *****)"
  • "***** ******* ** *** ***** *********"
  • "******** ***** *******."
  • "**** ******** ******* ** **** ***** **********"
  • "** *** ********* **** **** ***'* ******** ***** **** ****** possibly *** ***** ** *** ***** ***********."
  • "*** *** ***** ** *** ******** *******"

**** *********** ****** *** **** * *********** ***** ******* ** surveillance ******* (********** **) ******** ** ****** ************, *** ***** criticism ** ***** ************ ** *******. ********* ************** ***** ****** **** ********** *********. ****** *** ******* ******** conditions *** **********, *** ********** **** ****** **** **** *********** in ************ ** **** ********* ** *** ********** ** ** a ******* ****. ******* ******* ** ********* *** ***** ******* ****** on ********** *** ***** ********* ** * ******* *******.

** ************* ** ********* ***** ******* ************ ********** ** ********* **************** ** * ********** *********. 

High *****

  • "*********- ****** ****..."
  • "*** ***** ** ** *** ********** ******* *** ***** ********* back ** ****** ******* ***** **** ******** ***** *** ***** able ** *** *** ******."
  • "*** *********, *** **** ******* ** **** ***'* **** ***** one ** ****, ***** ******* **** ** **** **** ******* the ******** ***."
  • "*****, ********* **** ** **** *******, *********** ************"
  • "*'* **** ** ***... **** ** ***********. **** **** * camera ***** ** * **** ***** ****... *** **** ** replace **, **** ** *** ******* *****. **'* *** ***** the *********!"
  • "**** ** *********** ** *** ********"
  • "**** *** ** *********."
  • "****** **'* ****"

***** **** ** *** ********** *** ******** ** **, **** of **** *** ******* ** *** ** ************. **** ** not **********, ***** *** **** *********, '**** ******' ****** ** most ************ *****.

**********

  • "*** *********** ** ***. **** *** ** ********* ** **** tme ******* ** **** ********."
  • "*** ******* ******* **** ********* ** **** ***** *** *** many ******** **** **** *** ******** ** ** *** ** use *** ******."
  • "*** ***. *** ****** ***** ***** **** *** *** ** and *** **** ** *** ******* ** **** **** ****** use ** **** ***'*."
  • "*** *** **'* *********"
  • "**** ***** **** *** ******** ** *** ***** ****** ** deal ****."
  • "***'* *** ** *******"
  • "********* ******* *** ******* *** ****** *****"

**** ******** ****** ** ****** ** *** ************ *******. *** set ** ******* ******* *** ****** *********** ** *** ****** being ********* *** *** "**** '* ****" ** ******, *** this ****** ***** ****** ************* ** *** *** ******* *******.

*** ****** *** ** ******* **** ** ****** ** *** complexity ** **** **********. *** **** *** *****, *** ***** management ****** ********* ** **** ************ ****. *********, ***** ******* may ** ********** *** **** ** ***** ***** * ******** event ************ * ****** ** ******** *****. *** *** **** is **** ****** ** ******** ******** ********* ************ ** ********, playback, *** ****** *****. *** **** ********* **** ** **** is ** ******* ******* ******** (******* ********* ** ********) ** part ** *** ***** ********. ******* ** ******* ******* * brief ************ ** *** ****** ** *** *** ** ** install, ******** ******** **** ********** ** ******** ***** ***** **** have *** *** *********** ** ** ******* ** *** ******. This ***** **** ** * *** ** *** ***** ************, and ****** *** ******* **** ** ****** **** **** **** or ***'* **** ***** *** ****** *** **** *** ******** much **** ********** *** ********.

*** **** ** **** ** ***, ***:

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