In our latest integrator survey, we asked "What are end users most common complaints about their surveillance systems?" as integrators often hear unfiltered feedback from them. Since it is difficult to describe specific performance and experience of a system before it is installed, many end users do not express this feedback until all work has been completed.
Several strong themes emerged from the responses. Of the 100 survey responses, every integrator touched on or directly addressed, at least one of these themes:
Unrealistic expectations: 'It's not like CSI'
Low light performance
Too complex to use
The 'CSI' reference denotes a popular US crime drama television series that frequently makes use of fictionalized and hyper-functional video surveillance tools to forensically solve crimes. Public perception of video surveillance capabilities are commonly influenced by the 'CSI Effect'.
Here is a famous video that demonstrates / parodizes this:
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
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