Effective End User Training

Author: Brian Rhodes, Published on Apr 23, 2012

Properly coordinating end user training is a key consideration of successful projects. It is important to recognize that a world class system installed in a flawless manner can be perceived as second rate if the end user is not adequately instructed on its proper use. Future expansion of that system hinges on end user satisfaction, and the correlation between proper training and satisfaction cannot be understated. In this note, we address the importance of end user training done right.

Overview

*** ********** ****** **** **** **** *** ***** ** *** surveillance ****** *** ********** ****** ******** ******. *** ******** *** the ********** ****** ********** ********** ** *** ****** ** ******* and ** **** ******.

**** *********** **** **** ** ********* *** ********** *** ******** training  ***** *** *** ***** ****** *** *******. *******, ****** several ********* ********* ** *** ** ********** ********* ** *********.

Keys ** ********** **** ********

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  • ******** ******** **********
  • ******* *** ********* ******** *******
  • ***** ***** *******'* ****** ******
  • **** ****** ******
  • ***** * ********** ******

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******** ******** **********: ******* ** ******* ******** * ***** ******** ** *********, *** training *** ***** *** ** *** ** * ****,  ******** a ****** ******** ******* **** *** *******. **** **** *** enduser ** ******** * ********* **** ***** ***** *** *** distracted **** ***** ****.

******* *** ********* ******** *******: ******** * ******** ****** ** *********. ****** *** *** **** a ******** ******* ******** ***** ****** ** *** ********** ********, but ** **** ***** ** ******* ********** ** ***** ********* functions. *** ****** *** ** **** ** *** ********** ** 'proof' **** * ******* ******** ** ******* *** *********, *** used ** **** ***** ** *** ******* ****** *** ****** of ********.

***** ***** *******'* ****** ******: ***** ********, ***** ********* ** ****** *** ** ***** ******** system, *** **** * ******* ************* ******. *** **** ******** with ***** *** ******** *** ********** **** ******* ** **** can '***' *** ** ******* ** ***** *** ***********. *** only **** ******** ** ******, *** ***** ********* ******* ***** a ****** ****** ** ***** **********.

**** ****** ******: ******** ******** ******** **** ***** *** **** ****** ** ******* *********. Training ******** ****** ** **** *****, *** ****** ********* ****** end-user ********* ** *** ******. ****** ** **** *** **** technical ****** **** *** *****  * ****** ** * ****** pitfall ** **** ********. ********** ** *** **** ********* *** new ** ************* *********, ******* *** ******** ****** ****** ** just *** *********** ******** *** ********* ** ********** *********.

***** * ********** ******: **** *** **** ******** **** *** ********* *** ***** remember ***** ********. **** ** ********** ********* *** ***** *** only *** *** ************ ****** ************. ******* ******** * *** page '**********' **** *** ************* (**** *** ** ** * search, ****** *****, ***.) *** ** **** *******. **** **** to ********* ** *** *** ****'* ******** ***** (*.*., ** they *** * ****, ***** ** ********* *** *** ************ rather **** ******* ************).

**********

** ** *** **** ** ******** *** ********** ** ********* end **** ********, *** ** ******* ******** *** **** ** future ***** *** ****** *********. ******* ** ******* ******* ** quick ******** ** ********* * ******, *** ********** ****** **** time ** ********* ** ********* ******** ****. *** **** **** the ******** ****** **** ******, *** *** ****'* ********* ************ strengthens *** ********** ************.

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