"I was promised the high-end model for the entry level price."
"Nobody said there would be a monthly service fee when I signed up."
Accurately capturing all of the dialog surrounding a contract, and promises made by a sales person for special concessions, can be challenging. Statements can be misinterpreted, or possibly twisted after the agreement is signed and the conversation is forgotten.
Eagle Eye is adapting their VSaaS offering to include a "Contract Vault", a service that captures the audio and video surrounding a contract negotiation, or an interview process, and storing that in their cloud for archival, or later review.
We spoke with executives from Eagle Eye about this offering and have details in this report.