'Legal Protection' From Eagle Eye Contract Vault Examined

By: Brian Karas, Published on Nov 02, 2016

"I was promised the high-end model for the entry level price."

"Nobody said there would be a monthly service fee when I signed up."

Accurately capturing all of the dialog surrounding a contract, and promises made by a sales person for special concessions, can be challenging. Statements can be misinterpreted, or possibly twisted after the agreement is signed and the conversation is forgotten.

Eagle Eye is adapting their VSaaS offering to include a "Contract Vault", a service that captures the audio and video surrounding a contract negotiation, or an interview process, and storing that in their cloud for archival, or later review.

We spoke with executives from Eagle Eye about this offering and have details in this report.

"* *** ******** *** high-end ***** *** *** entry ***** *****."

"****** **** ***** ***** be * ******* ******* fee **** * ****** up."

********** ********* *** ** the ****** *********** * contract, *** ******** **** by * ***** ****** for ******* ***********, *** be ***********. ********** *** be **************, ** ******** twisted ***** *** ********* is ****** *** *** conversation ** *********.

***** *** ** ******** their ***** ******** ** include * "******** *****", * ******* **** captures *** ***** *** video *********** * ******** negotiation, ** ** ********* process, *** ******* **** in ***** ***** *** archival, ** ***** ******.

** ***** **** ********** from ***** *** ***** this ******** *** **** details ** **** ******.

[***************]

Contract ***** ********

******** ***** **** * Eagle *** *** ********* customized *** ********* ******** ********. The ******* ************** ** automating **** **** ******* and ********** ** ******** signings. 

******** *****'* *** ********* supports ******** ****-**** ***** the *********, **** ** a ******** ********** ******, name(s) ********** **** *** contract, ****, ********, ***. Recording ** ******* *** stopped ******** ** *** person ************* *** *******.

*********** ** *** ******** meta-data *******/********* *****, *** search ********* *** ***** below:

***** *** **** *** offering *** ******* ***** one ** ***** ***** customers ***** ***** ******** application ***** ** ********* similar ***** ** ******* for ********* *** ******* of ******** ********.

******* ****

***** *** ** ********* this ** ******* ***** ********* frequently ******* ******* ** contract ********. **** ******** they *********:

  • ********** *********
  • **** ***** ***** *************/********
  • ***** *********/******** ********

Room *****

*** **** ** **** where *** ********* *** administered ********* *** * single ****** **** * built-in **********. ******* ***** *** **** *** **** common ***** ** ******* deployments *** *** ****** supported ** ***** ***'* platform ***** ** ****. The ******, ** *******, if ***** *** ******** rooms, ******* **** ** an***** *** ****** ********* ***** *********. **** ensures **** *** **** is ********, *** ** not ********* ** *** Internet ********** ***** ********. Recordings ******** ** *** bridge ******** *** **** uploaded ** ***** ***'* cloud ******* ** ** bursts.

*************, ** ******** **** app **** *** ********* record ***** ** ** iPad, *** **** ****** it ** *** ***** later. **** ** ****** towards ********* ***** *********** is ******** ***/** ******** access ** *** ********* available. ** ******* *** given ** ****** ******* contracts ** * ****** ship, *** ******* **** booking ****** ***** ** part ** * ***** offering ** ***.

No ********* *******

****** *** ******* ** aimed ** ********** **** to ****** ******** *******, Contract ***** **** *** ******* signatures **************, ** ** electronic ******** *******. 

*******

*** ******* ** ** $** per ****** *** ***** for **** **** ** retention ******* (* ******* with * ***** ** retention **** ***** ********* be $***/**.). *******, ** expect *** ******* ** offer ********* *** ****** systems ** ********* ******* up *** ******-**** ******* options.

Channel *****

***** *** **** ***** this ******* *********** *******, it **** *** ** a ******** ******** ********* their ******** ***** ********. They *** **** ** primarily *** ** **** offering ***** ******** ** the *****/********** **** ** a ******** *** *** the ******** **********. *********** selling *** ********* **** service **** ** **** different ******* **** *******, such ** ****** ********* to **** ******* ****** elements, *** **** **** closely **** ** *********** on ******* ***** ** these ******* *** **** likely ** ** ** separate ********.

Compared ** ***** *** ****

**** ** ***** ***'* contract ***** ***** ** replicated ** ***** ********* bookmarks ** * *** or ********* ***** ***** and ****** **** ** a **** ****-**** ******* (NAS, *******, ***.). *******, capturing *** ****-**** ** the ********, *** ****** it ****** **********, ***** likely require **** **** ** integration ** *** ***' POS ********, ** ***** enhancements ** ****** ************. Additionally, * ***** ***** be ****** ** *****/**** the ******** ****** ******* a ****** **** ********* to ******* ***** **** having ** ** **** and ****** ***** ** bookmark ***** *** ******** signing.

Competitive *******

********* **** ********* ********* *** a ***** ********, ***** using *********** ********* ** make ** **** *** operators ** *****/**** *********, and **** ***** ** DVD's ** *** ******. Some ******** ******* **** with *** ******** ********, such ** *** *********:

  • *****/**** ********* ****
  • ******* ********* **** - "************* *** ******** interview ********* ** ******* their ****** ********** **** a ******. * ***** is ************* ********* ** a ****** ****** ** indicate **** ********* *** begun, *** ******* ** the ************ **** *** system ** ****. *** recorded ***** *** ***** is *********, *** ******** archived ** *** *****."
  • *******/** ******

** **** *** ****** any ** ***** ******** and ****** ******* ** how **** **** ******** compare ** **** *****, or ************.

Good *****, *** ****** *** ** *****

**** ******** ** * good ***** *** ** VSaaS, ********* ****-**** ******* of * ********** ***** number ** ******* **** would ********* ** **** a *** ***** *** day. *** ****** ** the ******** ********* ******* or ********** *** **** for ******** **** *******, or ******** ***** ******* connections ***** *** ** part ** * *****-** attempt. *** ******* ** not **** ** ** high ********** ** ******* to ******* ***** *** video ************.

*******, *** ***** ** ~$1,200 *** ****** *** year ***** *** * huge ****** ** *******, this ******** ** **** applicable ** ***** ************* with * ****** **** of ******** **** ******* operations **** **** **** a ****** *** ** archive ******** ******* ** record **********.

Comments (18)

It seems like a long way around just using a video camera and a new storage device each time (SD card, etc.). You could always implement local backup or cloud storage at that point. I'm all for using industry technology when needed, but a low-tech solution seems like it would actually work as good or better.

I think it depends on how you want to use the recordings. For example, if you are recording for regulatory reasons, but rarely, if ever, expect to actually have to pull up the recordings, the SD-card option might work well enough.

If you expect to have to access some of the recordings on a regular basis, then the SD cards would likely become too cumbersome to manage.

This is also easier for users who are less technical: fill out a form, click "Start", the data is automatically recorded, cataloged, moved offsite, etc.

I am not saying this is a perfect solution, or even that it is cost effective, but I can see where some customers would find it preferable over alternatives, particularly if they are not budget constrained.

Also, replicating this could be a good entry for someone who wants to enter the Milestone $50,000 Developer Contest.

All submitted code and examples, to include but not limited to, prototypes, designs, drawings, algorithms, specifications and/or software programs, must be legal and not infringe the IP of any other entity.

Eagle Eye does not own the concept of tagging / managing contract data. Surely someone can take the general idea here and do their own app.

Surely someone can take the general idea here and do their own app.

Sure the general idea of tagging.

But, the word used was 'replicate'.

Don't you think that it might be seen as infringing to create a "Contract Locker" app, with the similar aims of recording and specific transaction types for the express purpose of legal verification of contracts?

I can't say, that why I just threw out the t&c without comment.

Don't you think that it might be seen as infringing to create a "Contract Locker" app, with the similar aims of recording and specific transaction types for the express purpose of legal verification of contracts?

No. I would think it was infringing if they copied specific elements of Eagle Eye's UI or specific workflow patterns.

But if someone looks at Eagle Eye's brochure only and said ok how do I do something like that in Milestone, not sure what grounds Eagle Eye would have.

Full disclosure - I work for Eagle Eye

We realize that this product is not the right fit for every customer. It is only going to appeal to specific customers, with specific needs. We firmly believe that no single product is a solution for all customers.

For globally distributed customers that need to have centralized, secure access to their recordings and know for sure that they are going to be there when they need them, then our solution might be a good fit.

I agree that the cost is not trivial, and there may be less expensive solutions. However, the infrastructure required to deliver geographic redundancy, instant access, and reliable long term video storage, while securing the video and managing the bandwidth utilization all wrapped up in a simplified single screen which allows the user to focus on their job, and not be a video expert, is worth the price to some customers.

Fortunately for us, we were able to leverage our existing cloud platform for the majority of those features, and we found a few customers that value this service.

Fortunately for us, we were able to leverage our existing cloud platform for the majority of those features, and we found a few customers that value this service.

Hans, am I understanding the pricing correctly?

Let's say you are company closing ten large deals a month, say real-estate. You setup your "dealroom" with the equipment necessary, a good camera and a good mic. The deal videos are about 5 min in length and you need access for 5 years to the deals.

Is it true that it would cost me ~$500 a month for 50 minutes of video?

Your calculation is correct, and if there were only 50 minutes of video generated per month, Contract Vault would probably not be the best fit for that customer. Just like buying a dump truck is not a great idea for someone that only needs to landscape their yard.

Thanks, Hans.

What if I only paid for one month and then discontinued? Would I still have access to those 50 minutes of video for the five years?

This product has contract terms that are generally as long or longer than the retention. So, if you wanted to store 5 years of video then you would have a contract term that is at least 5 years. Our contracts typically have a clause that if the contract is not renewed the customers can get an export of their video.

What is the tangible benefit of this application? If you've got a signed agreement between two parties, that's binding and trumps a recording that can at best establish intent or verbal agreement. Is the video record admissible? Is the video watermarked or somehow hardened over conventional surveillance video? I'd like to hear about a real-world case study where this application saved the day, or at least paid for itself.

I spoke with IPVideo about their AV fusion product that I referenced in the article.

They say they do something similar, but in more of an on-site/local hardware approach, and often with a minimum of 2 cameras per room. Their solution varies in price, but is around $5,000 per room for all the hardware (cameras, mic, server), plus an annual maintenance/support fee that would run about 10%.

According to IPVideo, one drawback to cloud-based recording is chain of custody issues for police use. Keeping the video on-site/local, and then exported to other media, helps ensure that there can not be claims of evidence tampering, or of evidence being accidentally hacked/exposed by outside attackers.

We can do a more thorough review of the IPVideo product is there is interest.

FD I'm CEO of Camio. Cloud recording can provide a stronger chain of custody than local recordings because:

  1. recordings can be corroborated by independently controlled timestamps;
  2. tamper-proof access to encrypted recordings can be inaccessible to person recording;
  3. server logs can provide full audit.

Camio has Delegated Recording for contract signings / tax preparation in distributed offices. Tax preparation and accounting companies use their phone/tablet/computer for ad hoc recording without any usernames or passwords.

Carter, thanks for your comment.

Regarding chain of custody issues, I can see your argument for cloud recording. Have you had any of your video data used in court? (I would guess not yet as your offering is relatively new?)

I have only been involved in one video evidence case where I was personally subpoenaed to provide additional detail/verification about video I pulled for a case. My experience was that chain of custody verifications were very much up to the will of the specific court and there were no hard and fast rules. Obviously products that did more to watermark video or manage the integrity of the video left less things to dispute, but these things were not outright requirements either.

Brian - in a robbery and car-jacking, police detectives confirmed the admissibility of Camio's tamper-proof storage after interviewing us for an hour. I don't know whether the video was used in court, but I know that it was approved to be used in prosecuting the crime.

This was for a robbery and car-jacking in which 7 Camio customers captured video and submitted it to police via hyperlinks.

When we described that video is written only once upon receipt, includes timestamps of its time of creation and its receipt by servers, and that all subsequent operations like sharing/viewing/labeling do not touch the original encrypted video, they confirmed that it was admissible without telling us the exact criteria for admissibility.

New blog post from the Eagle Eye sales director of this product talking about how they are targeting the 'vacation club' market with this.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Anyvision Facial Recognition Tested on Aug 21, 2019
Anyvision is aiming for $1 billion in revenue by 2022, backed by $74 million in funding. But does their performance live up to the hype they have...
Dahua 4K Camera Shootout on Aug 20, 2019
Dahua's new Pro Series 4K N85CL5Z claims to "deliver superior images in all lighting and environmental conditions", but how does this compare to...
Dahua OEM Directory 2019 on Aug 16, 2019
US Government banned Dahua OEMs for dozens of companies. The following directory includes 40+ of those companies with a graphic and links to...
Proactive CCTV "Only Affordable Video Archiving Solution" Profile on Aug 12, 2019
Proactive CCTV is claiming to offer "the only affordable video archiving solution on the market", reducing the storage typically required for H.265...
Milestone "GDPR-ready" Certification Claim Critiqued on Aug 12, 2019
Milestone is touting that its latest XProtect VMS is "GDPR-ready" with a 'European Privacy Seal'. However, our investigation raises significant...
Axis Door Station A8207-VE Tested on Aug 07, 2019
Axis newest door station, the A8207-VE, claims to deliver "video surveillance, two-way communication, and access control" in a single device. But...
Razberi Technologies Company Profile on Aug 06, 2019
Razberi says they have doubled their revenue in the first half of 2019, citing their proprietary camera hardening and cybersecurity capabilities...
Avigilon Blue VSaaS Tested on Aug 05, 2019
Avigilon says Blue is a "powerful integrator cloud service platform", easy to set up and configure, quickly scale business, by leveraging cloud...
Dahua Wiretapping Vulnerability on Aug 02, 2019
IPVM has validated, with testing, and from Dahua, that many Dahua cameras have a wiretapping vulnerability. Even if the camera's audio has been...
Cisco Settles False Claims Act Suit For Video Surveillance Vulnerabilities on Aug 01, 2019
Cisco entered the video surveillance market in 2007 and suffered for many years through a variety of its own errors and arrogance. The conclusion...

Most Recent Industry Reports

TMA Apologizes to Amazon / Ring on Aug 23, 2019
Not only is Amazon / Ring making major incursions into the residential security market, the organization representing the biggest incumbents, The...
China Dahua Replaces Their Software With US Pepper on Aug 22, 2019
What does a US government banned company do to improve its security positioning in the US? Well, Dahua is unveiling a novel solution, partnering...
Security Integrators Outlook On Remaining Integrators In 2025 on Aug 22, 2019
The industry has changed substantially in the last decade, with the rise of IP cameras and the race to the bottom. Indeed, more changes may be...
First GDPR Facial Recognition Fine For Sweden School on Aug 22, 2019
A school in Sweden has been fined $20,000 for using facial recognition to keep attendance in what is Sweden's first GDPR fine. Notably, the fine is...
Anyvision Facial Recognition Tested on Aug 21, 2019
Anyvision is aiming for $1 billion in revenue by 2022, backed by $74 million in funding. But does their performance live up to the hype they have...
JCI Sues Wyze on Aug 21, 2019
The mega manufacturer / integrator JCI has sued the fast-growing $20 camera Seattle startup Wyze. Inside this note: Share the court...
Dahua 4K Camera Shootout on Aug 20, 2019
Dahua's new Pro Series 4K N85CL5Z claims to "deliver superior images in all lighting and environmental conditions", but how does this compare to...
ZK Teco Atlas Access Control Tested on Aug 20, 2019
Who needs access specialists? China-based ZKTeco claims its newest access panel 'makes it very easy for anyone to learn and install access control...
Uniview Beats Intel In Trademark Lawsuit on Aug 19, 2019
Uniview has won a long-running trademark lawsuit brought by Intel, with Beijing's highest court reversing an earlier Intel win, centered on...
Suprema Biometric Mass Leak Examined on Aug 19, 2019
While Suprema is rarely discussed even within the physical security market, the South Korean biometrics manufacturer made global news this past...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact