Eagle Eye Cloud VMS and Camera Test 2021

By Ilya Ignatenko and Sean Patton, Published Oct 04, 2021, 11:32am EDT

Three years ago we tested Eagle Eye Cloud VMS/VSaaS and found many fundamental features missing and UX limitations. Since then the company's revenue has rocketed and the company has raised $40 million. How much better has the product gotten?

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We tested Eagle Eye's Cloud VMS and new dome camera offering, the DD08. In this report we examine:

  • What new features were added since our previous test?
  • What common VMS features are missing?
  • What client UX issues were found?
  • How well do live and viewing and video playback work?
  • How much streaming latency is there through the cloud?
  • What video analytics are offered/supported?
  • How does this compare to Verkada?

Competitive ***********

***** ***'* *** ** limited *** **** *** have *** ***** *********** issues, ***** ** *********** what ** ***** ** our****************. *** ******* **** of ********** *********** ** modest ******** ** ***** VSaaS *********. *******, ****** many ** *** ***********, Eagle *** ****** ** end-to-end ******** **** *******, network ********, *******/*********, *** cloud *******, ***** ********* open ** *** ***** cameras *** *********.

**************** ** ********* **************** ************ ******* *** *************** compared ** *** ******* VMD-based *********. ****, ******* a ******* ****** ** VSaaS *********** (******, *******, Verkada, ***.) ******* *********, often ** ** ********** charge, ** ** ********* for ***** *** ** address **** ******* *******.

Strengths *** ************ ***

** *** ****, ** found ******* ******** ********* and ************ ** ***** Eye's ***** ***, ****** from *** *****-***** ***** of *** ******** *** cloud ******:

  • ***** *** ***** ****** integration
  • ***** *** ******* ****** live ********* ** *** and ****** ****** (* - * *******)
  • ********** ***** ********* *** playback
  • ******** ******** ***** ********** and **** *******
  • ******* ******** ******* ********** with ****** ******* *** subscription **********

Weaknesses *** ************ ***

***** *** ***** *** has ******* *********** ******** that *** ******* ** inferior ******** ** ****** VMSes:

  • *****-****** ***** ****** *** multi-camera ********
  • ******* ********* ** ****** event ******
  • ******* ******* *********
  • ** **** ***** **********
  • ** ********** ****** ***** player
  • ******* *******
  • ******** *** ** **** no *********** ****** *******

Camera ******* *******

***** ***’* ******-*** ****** performance *** ****** **** comparably ****** ****** **** Hikvision (*****), *** ********** better **** ***-**** **** (M3116) ** *** *****, due ** *********** ********* which ******** ****** *** text ******* *** ****** behind ****** *******.

*********** ** ****/** ****** was ***********, **** **** overexposure ************ ** ****** subjects ********. *** *********** was ***** *******, **** details ******* ********* ****** out *** ***** ******* on ******** ** ****** areas ** *** *****.

Compared ** *******

***** ***** *** *** a *-**** **** ***** building *** ********* *** platform, ******* ****** **** more ******** ******** *** capabilities, **** * ************* more ****** **, *** native ****** *******, ****** recognition, *********** *********, *** LPR. ***** *** ********** **** ************** *** ***** ******** systems (*.*. *****, ***, Platerecognizer, ***), *** *** rate ** *********** ** its **** ******** **** behind *******.

***** *** ******** * hardware ******* *** *** own *** *** ***** cameras, *** ******** ************ tiers ******** **********-**** ** long-term ***** ******* *********. While ******* ****** ******-********-**-***** ******************* ** *********(*.*. ****** ***********, ************, vehicle *****),****** *******, ***, **************** ********** *******.

Overview *****

** **** **-****** ***** we ******** *** ******* features ** *** ***** Eye ***** ***:

Added - ****** ****** ******* ********* / ******* ********

** *** ****, ** found **** ***** ***'* updated ****** ******* ********* worked ****, *** ******* quick ******* ****** ****** details, ********* ****** ****** online/offline *************, *******, *** connected ****** ****** *******:

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************, ** ***** *** Account ****** ******** ****** well, ** ****** ****** controls *** ***-**** *********** (e.g. ******* ***, ******* adding/removing *******), *** ************ updates.

*** *******, "******* ******* Changes", ******** * **** administrator **** ******** *** cloud ********* ********* ****** (e.g. *-**** ** **-****), which ***** ****** ** the ****** **** ********** without *** ****** ***** aware:

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Global **** ********** ********** *********

*******, ** ***** **** there ** * ********** for ***-***** ********** *** what ******** ******** *** access ** ***** ******. In *** "********" **** account, ***** * ******** administrator ****, *** ******** users *** *** *******:

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***** *** ******** ******* activities (*.*. *****, ****** viewed, ***** *******, ***.) is ** *** ***** logs, ** ** *** clear **** ********* **** access ** *** ******.

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***********, **** ******* ** with * ******** *******, the ******** *** **** not *******. *******, ** one ***** ** *** a ******** ******* ***** as * ******** ****, the ********* ******* ** error ********* **** *** user ******* ******:

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**** ***** ***** ********* and ******* *** *****. However, ***** *** **** that ***-***** ********* ****** resellers ** **** ******, and **** *** *** privacy ******** ** ******* viewing ** *****:

****** *** ****** *** concern, *** **'* * good *****. *** *** users ********* ****** *** dealers ** **** ******, just **** **** * burglar ***** ******. *** end ***** *** ****** privacy **** ** *** dealers ***'* *** *** video, *** ***** **** access ** *** ****** of *** ******.

Added - ******* / ******* **********

***** ***** **** ******* front-end/video ********** ** *******, however, ***** *** **** updated "*******" *********, ***** worked *******. ***** **** archive/investigation ******* ** ******* multiple ********** *** ****** link *******:

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Added - *** ******* **** ********* ****

** ***** ******* ***** feature ****** ****** ************, PTZ ******* *** ** controlled ** *** ******** layout ****, ***** ****** a **** ** *** the ****** ** ******** on *** ******* ****:

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*** ******* ******* *** ~1 ****** ** ****, which ** ******, *** higher **** ***-********** *****, and ** ********* ** track ****-****** ******** ** subjects ** ****-******* *******.

********** *** ******* *** only ******* ** ******* a ******** ***-** ******.

Multiple ****** ******** **

***** ***'* ************ *****-****** playback ***** ****, *** each ***** ***** ** separate ***-*** ******* **** need ** ** ******** adjusted ** **** **************.

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***** *** *****-****** ******** performed ******* ** *******, with ** ********* ** dropped ***************, ** ******* a ** ***** *** users.

***** *** **** **** would ** ******** ****, but *** *** ******* a ********:

***** **** ******* ******** is ** *** ******* and ********* ***** *********.

Fixed - ****** **** ******

****** **** ******* **** cameras **** ******** *** URL ******* ** *** main *.*** ******. **********, two ******* **** ******** - * ******* ****** for ********* *** ****-********** monitoring *** * ********* stream *** *******, **********, and ****** *******.

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**** ****** ************* ********** the ******* ** ****** a ****** *** **** because **** ***** *** not **** *** ** where ** **** * camera's ********* ***** ******.

Low ******* *********

** *** ****, ** found ***** *** *** low ******* *********, ************ measured ~*.* ******* ** less **** ****** **** the *** ******:

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******* ** *** ****** app ** *****, ********* less **** *-******:

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**** ** * ***** performance, **** * ******* similar ** *** ************ we ***** ** ******* and ******* *****.

Eagle *** **** **** ****** *********** ** ***** *** *****

** *** ***** *** light (~* ***) *******, the ***** *** **** "ultra-lowlight" * ** ****** suffered **** **** ****** artifacts *** ****.

** * ********** *****, the ***** **** *** Eagle *** ****** ** brighter **** ******** *****-****** ******** ********** ***** fidelity ***********'* ********, ****** *** ****** of *** ***** ** overexposed *** *** *******'* facial ******* *** ****** out.

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WDR *********** ***** *******

** ****** *** *** performance ** *** ***** Eye ****** ** ** exterior ******* *** ***** with ***** ****** ** ~40 *** ****** *** ~4,000 *** *******.

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*** ****** ** **** to ****** ** *** quick ****** ** *** scene ************ **** *** door ***** ************ *** subject *** *** **********. As *** **** ******, a ********** ***** ******** and ****** ********* *** present ********* ****** ******* as *** ****** ********* to *** *** ******** conditions

Solid ** ******** **********

*******, *** ***** *** DD08 ******** ****** ******** adjustment ** ****/** ****** as *** ******* ********** the ****** *** ***** across *** *****:

Made ** ***** ** ******

*** ***** *** **** cameras *** ************ ********, ** *****:

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SigmaStar *** ****

*** ***** *** ******** are ****** ** **** compliant. ******* **** *** DD08 ******, ** ***** a ********* ***, * China-based **** ************.

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Pricing ********

***** *** ************* **** in ***** ********* ** resolution (** ** ** 10MP) *** ******* ********, from **** (********** **** with ***** *******) ** a ****. **** ****** from $* *** **********-**** plans ** $* *** month *** *****-**** (* days) **-**** *******, ** $23/month *** ** **** of ***** *****.

***** *** **** **** many ******* *********** ***** prices **** ****** *** managed ******** **********, ** actual ****** ** ***-***** may **** ******.

****** *******

***** *** ******** ******* also ******, ********* ** the ****** ** ********, analog ****** *******, *** onboard ******* (** ** 90TB ** *****). ****** start ** ***** $*** USD **** *** ***** smallest *******, *** *** series.

***** *** **** **** if *** ****** ** CMVR ****** ****, **** replace *** **** ** no ******. ************, *** feature ******* (*** ********* analytics) *** ******** ** no ***** ******, **** no ******* ********* ** upgrade **** ********.

****** *******

***** *** ****** ******* varies **** $*** - 300, ******** ***** ******* with *********** ** *** to *** **** ****/****** form *******, *** *** 5MP ****.

Firmware ****

*** ********* ******** ** firmware **** **** ****** testing:

  • ***** *** **-****-****-*: **.*.****.****.**.*.**.*.**
  • **** *****-***: ***.*.*
  • ********* **-*********-*: **.*.*** ***** 210108

Comments (13)

Undisclosed Manufacturer #1

10/05/21 02:42am

******** ******* *** ***** off ** * *******.

**** ** ***** ************ opinion ** *** *********** of ** **** **. SSD ** *** ******* over **** *** *** that ***** **** *** risks ** **** **. SaaS?

******* *** ****** *** using ** ***** ** an *******. ******* *** Eagle *** *** **-**** SSD\HDD ** ** *******.

* *****'* ********** **** in ***** * *****, but ** *********** ** that ** ***** ******* rate ************ ********* ****** the *-* **** **** with ******** ****\***** ** it. (******* ********* *** professional *********** ***** ** a ******** ** *** read\write ******** **** ** video *******) *** **** this ******* **** ***\*.* and ***?

** ******** ** ** HaaS ******** **** ** cards ********* ******\******** **** and * ***'* **** if **** *** ****** been *********. * ******* SD **** ** *** only *** ********* **** one *** ******** ** enterprise ****** ******* *** need *** * *********** gateway\storage ********, *.*. "****** to *****".

************, **** *** *** risks ******** **** ***** processed ********* ****** **-******** either **** ** ******? Data **** ** **** out ** * *******, processed, *** **** **** back **** * *******. This ********** ******* ***** and ********* **** *******, cloud ******** ******, *** uptime, ******* ****** ***********, etc. **** *** ****** on **** ********* ** alert ** * ********* suspect, ******* ********* ** call ***** **********, *********** line ********* ** ****** that * *** ** traveling *** ***** ***, intrusion ********* ** ****** that ******* ** ** the **** ** ** automated ******** ** * warehouse, *********** ********* ** notify **** * *********** is ****** *** ****, etc, ** ** ** acceptable **** ** ** cloud-processed?

*** ******* **** * never ******* ***** ****** COVID * ***** ***** all *** **** *** is ********** ****** *********. It ***** **** *** more ********* * ****** is, *** **** ******* it **. ********* ***** protection, **** ****** *** line ** *****? ** cloud **** ********** *** SD ***** **** ****** more *********, ** **** makes ****** **** *******, no? ** **** ********** in ******\********?

** ***** ********* ************ research ** ********* *** there ** ******* ***** things ** *** ***** can **** ****-******** ********* instead ** ******* ** manufacturer ********* *** *** subjective ********* ** ******** departments **** **** ********* motives *** ********* (******\******** vs **)

Agree
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Informative: 5
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Clint Hays

Rasilient | In reply to Undisclosed Manufacturer #1 | 10/05/21 12:07am

* ******* * *** about **** **** *** Mobotix *********. ******* ****** trigger ******'* *** *** the ** ***** *** going ** ****. **** importantly *** ***** *** now ** ********* ******* on *****/*****/***** **** *** have ** **** * truck/cherry ******/**** *** ** so *** *** ******* a ****** $** ** card ***** *** ******* was ******** ******* *** video **** ****** ****'* exist. **'* *** * good ******** ** ** experience

Agree: 1
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Michael Miller

In reply to Clint Hays | 10/05/21 06:40pm

** *** **** *** a *** ** ** card ******** **** ******* cameras? * ***** *** they **** **** ***** it *** ******* ***** that ** * **** of ***** *** ** end ********.

Agree
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Undisclosed Manufacturer #1

In reply to Clint Hays | 10/05/21 07:54pm

** *** **** ** Verkada, * ******* *** have ** ******* *** camera.

Agree
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Jack Ives

CyberExtruder
10/04/21 07:45pm

** ***** *** **** to ******* *********** ********* the ***** ******* ** the *** ** ***** alerts *** *******?

Agree: 1
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Hien Nguyen

10/05/21 03:10pm

******** *** **** ********* provided ** *** ** limited. **** *** ******* some ******** ********* ******* 3rd ***** *********** ********.

*** ********, ****** ** - ***** *** ******** cloud-to-cloud *********** ***** ** easy ** ****** ** Video ********* *********: ****** detection, ****** ******* *********, facial ***********, ***, ****** features **** ** *********, mask *********, **** *********... You **** **** ** add * *** **** with ******* ********** *** can ****** *** ********* on *********** ********'* ****** and ******* ****** ** their ****** ***. **** is **** ****** **** live **** *** ******* history ** *** ***** and ***** ** **** useful *** ******* ******.

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**********: * ** ******* for ****** **.

Agree
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Informative: 1
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Jack Ives

CyberExtruder
In reply to Hien Nguyen | 10/05/21 03:37pm

***** *** *** *** information *** * ** not ****** **** **** it ******* ** ********. Our ******* ****** **** EEN ******* ** *** year *** ************ ****** the *********** ** *** camera ***** **** *** face *********** ********. ************* that ** ***** ********** stopped *** ** *** fact **** ***** *** no ***** *** *** to ****** ** ****** an ******** ***** **** a *** *****. ** other ***** ***** *** no ***** ******* *** 3rd ***** *******.

**** ***********"... *** *** ****** the ********* ** *********** partners's ****** *** ******* alerts ** ***** ****** app."******** **** **** ** still *** ****. * think **** *** ***** means * *** *** a **** **** *** by ****** * *** user **** ******* *********** (which ********* **** ** experience), *** ** ***** to ***/******/********/*** **** *** events ********* ** ** FR ******, *** **** must *** ** ******/****** app/notification ******.

*'** *** ** *** my ******** **** **** specificity - ** * generate * *** ***** face ***** '*****' (** 'event') *** ****** ** .XML ******* ********** * couple ** ****** (****** encoded), * **** *****, a ******** *** *** identity ** *** ****** matched - **** *** (Sentry **) **** *** means ** ****** **** .XML *** **** *** it ** *** '***** manager' ** '***** *******'? (My *** ** *** single ****** *** ** try *** ***** ** a ******* ** ******* not * ******** *******, function ** *** ****.).

Agree
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Hien Nguyen

In reply to Jack Ives | 10/05/21 06:06pm

*** *** ***** ****. Sentry ** ******* ** the **** *** *** do, ***** ********* *** event **** ***, ** use ****** ** ******/****** app/other *********** (**. *****) to **** *** ************ straight ** *****, *** sending ** **** ** EEN.

Agree
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Jack Ives

CyberExtruder
In reply to Hien Nguyen | 10/05/21 07:59pm

** ****'* *** ******** for ***** *** (** anyone ** *******!) - What *** *** ***** to ****** *** ******* to **** ****** ** the ***' ***** *******?

Agree
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Hans Kahler

Eagle Eye Networks
In reply to Jack Ives | 10/06/21 12:51pm

** **** ** *** that **** **** ** made ****** ***** **** allow ***** ******* ** post **** **** *** annotations. **'* ******** *** the ***** ***** ***'** looking ***, *** * think **'* * **** in *** ***** *********.

Agree
Disagree
Informative: 1
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Funny

Undisclosed Manufacturer #2

10/05/21 10:43pm

**, ******** ** **** with ****?

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Agree
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Undisclosed Manufacturer #4

In reply to Undisclosed Manufacturer #2 | 10/06/21 02:07pm

**’* **** *********, ****!

Agree
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Undisclosed Manufacturer #3

10/06/21 04:56pm

***** ** ** * Chinese ****, ** ** NDAA *********. ** ** not *** ** *** banned ********/*********.

Agree
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