Commend ID5 Intercom Tested

By: Brian Rhodes, Published on Sep 12, 2019

Commend touts the new ID5 intercom as 'timelessly elegant' and the slim body, glass front touchscreen indeed looks better than common, but ugly, institutional looking call stations.

But how well does it work?

We bought and tested Commend's ID5 touchscreen door station to see how it compares to the competition.

In this report, we evaluate and test the following:

  • ID5 strengths & weaknesses
  • Device pricing compared to competitors
  • Video performance
  • How door strike integration works
  • Grandstream VoIP phone and SIP software integration
  • Milestone VMS integration

This test expands IPVM's intercom test series including Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an upcoming shootout this fall.

******* ***** *** *** ID5 ******** ** '********** *******' *** *** **** body, ***** ***** *********** indeed ***** ****** **** common, *** ****, ************* looking **** ********.

*** *** **** **** it ****?

** ****** *** *************'* *** *********** **** station** *** *** ** compares ** *** ***********.

** **** ******, ** evaluate *** **** *** following:

  • *** ********* & **********
  • ****** ******* ******** ** competitors
  • ***** ***********
  • *** **** ****** *********** works
  • *********** **** ***** *** SIP ******** ***********
  • ********* *** ***********

**** **** ******* ****'* intercom **** ****** ****************'* *******-*********,**** ******,**** ******* **** *******,** *****************'* **** *******. **** *** ** upcoming ******** **** ****.

[***************]

Key ********

** *** *****, ********** ********* ******* ****:

  • *********** ***** *****: ****** ***** *********, the *** ******** * configurable ***** ******, ***** buttons *** *********** ******** can ** **********. **** display ************* *** ****** function ********* ******** ** our ****.
  • *** & **** **** Parties:** **** ************ ****** with ***** ******** ****** like *** **** *********** model, ******* *** *** them *** *** ********** display ******, * ******* other ***** ******** ** not ********* *******.
  • *** *************: *** *** *** be ***** ********** ** accessing *** ******'* ** address, ******* ** ********* a ****** ** ******** software ************.
  • ****** *********:******* ** ****** **** and *** ********* **** distribution, **** * ********* resell ******* ******** *********** and '******** ********' *******.

*******, *** *** *** some ******* ********** **** undermine *** ********* ***:

  • ****, *******, ****** *****:******* **** *** ***** free **** ****** ******** or ****, *** ******** 3rd ***** ******** ** additional *******, *** *** points, ** **** ** make * ******.
  • ** */* ***** *******:****** *********** ** ******* and ***** ******** */* devices *** *** ********* without ********** *** ********* dongles ** ****** ******* in ***** **** ~$*** - $*** *****.
  • ****** *** ************* *******:** ***** ** *** SIP *********** *******, ******* tech ******* *********** *** based ** *** ******** of ************* ******** ****** data *******. **** *********, the *** ********** *** reliable *** ******** ************ troubleshooting ***** *** ******** support.
  • ****** ************* *******: *** *** ** capable ** ********** **** activities ** ****** ***** from **** ****** *****, but ******* ******* ******* setting ******** ************** ** different ******* ** ** valid. *** ********* ******** to **** ***** ****** is ******** *** **** require ********** ******** ******** to *** ***** ********* we **** ******.

Highly ******

*** ** *** ******* factors ****** ** ***** the ***'* ******** ******* is *** ****** ***********, but **** *****.

*** ******* *** ** a ******-********** ******* **** MSRPs *** ~$*,*** *** street ******* ******* ******* is ******** ~$*,*** ***** 30% ****** **** *** high ******, *** ******* rated**** *****-**.

******* ** ********* ****** priced ******** ** ***** intercom *************, **** ****** and ********** ***** ** the ** ****** **** Asia. ******* ** **** a *********** ****** ******* offering, *** ******* ** often ****** **** ******-**-****** or ************ *** ****** brands.

**** ****** *** *** at *** **** *** of ***** **** ********, higher **** *** **** A8207-VE ********* *** ~$*,*** and **** ****** **** other ***** ******** **** stations, ********* ********* ************ ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***.

No **** ** ******* *********

*** ** *** ******* tested ********* ** *** ID5 *** ******* *********** is *** ******** **** not ******* * **** video *** **** ********* to ******* ******** ***** and **** ******* ******** stations, ********** *******, ** VoIP ****** ** ** purchased.

**** *** **** ** an ***, ************* ** the *** ** ****** 'surveillance *****' ** ***** intercoms *** ******** ********* of *** ******* *** VoIP ******** ** ****** as *** *** ** traditionally **** ** * larger ********, ***, ** VoIP ******.

*** **** **** ************ *******(~$***) ***** **** ***** using *** *** ****** IP *******:

** ***** ** ***********, the ******* ** *********** VoIP ***** ****** **** and *** ******** ** more **** ** ********.

** ***** ******* ** comment ** *** ******** of ** *** *** the ***:

** ** **** ******** Client *** ******* ** but **** *** ******** 8 ***** *** ** our ***** **** ******** which ***** ******* **************** *** *** ** test.

** ** **** ** app ****** **************** ****** *** ******* and *** (****) ***** is *********. ******* ** IOS ** *****’* ******* push ************ **** *** IOS *****. **** ** being ********* **** *** Symphony ******* ****** ***** is *** ***** ***** platform ***** ** **** be ********* ** ****** months.

*** ***** ****** *** be ** ** ****** based, *** **** * non-SIP ********* ********** ****** that **** ~$*,*** ** a ******.

*******, ** *** ***** of * **** *********, Commend ******* *** **** suggestion:

(*******) **** *** ***** a ******** *** ****** as ***** *** **** available *** ******** ***** already *********. *** **** team **** (*** *****)***** *** *********** *******.

** ********** ******* ***** *****, *** ***** ** tested **** *** ***** only ********, ***** ***** did *** **** (***** the ******** ****** ** support ** ****), ***** is * ***** ******* if *** ****** ***.

***** **** ***** ******** is *** ***** **** no ******* **** *******, and ***** ******* *** evaluated ***** ** *** video ******, ** *** not ******* ******* ******* tech ******* **** *** developer***********.

'Transitioning ** **** *** ***** ***-******'

*************, *** ******* **** us **** **** *** adapting ** ******* ** the ********* ******, *** are ******** **** ******** to *******, ***-***** *******:

********** ******** **** *** years ** ** ** enterprise ***** ****** ***** we *** **** *** product *** ********. **** has ******* **** *** past * ** * years ** ** ********** over ** ***** **** SIP ***** *** ******. Where ** ********* ****’* fit ** *** ***** end ** *** ****** there *** *********** *** using *** ******** ** a ********** *********** **** peer ** **** *** technology.

** *******, **** ** our ****** ********* *** grouped ** *** *******, non-server ***** *** *** topologies *** ** **** continue ** ****** *******'* additions *** *** ******** in **** **** ** the ******.

Vonage ************* *********

******* ********** *** *********** '********* ** ******** ********', *** ******* ** the ****** ******** *** connections ******** ******** ********, * **** *** provider.

*********** ******** ********** **** *** ***, their **** ******* *** not **** ** ******** the ******* *** ******* instructed ** ** '******* Commend' *** ******* *******.

** ***** ******, ******* then ************ *** ******* configuration *********** *** *** ID5 **** ******** ** success, *** *** ********** steps **** *** ******** with ***** ***-***** ********* we **** ******.

***** ***** ***** **** used ***, **** **** marks *** ***** **** we ********* ****** *** integration, *** ** ****** fairly ****** ** ******'* SIP *********** ** **** difficult **** ******.

Fair ******* *****

** ***** ** ***** quality, ****** ******* ******* from *** *** *** sufficient ****** ** *** user *****.

*******, **** ******* **** dim ** ******** ** bright ***********, *** *** lack ** *** *** (including ******* ***) *** be * ******* ** some *****:

*** *** ****** ***** includes * ~****, ***° horizontal *****, **° ******** angle ******. ***** ***** are ***** ** ** FPS, **** ** ********** choppiness ** ******* ***** motion.

***** *********** ** *** test ***** *** *** lag ** **** ************** audio.

Bad **** ***********

*******, *** **** ***** performance *** ****.

** *** **** ***** below, ***** ***** ******** were ~* *** **** the ***** *********** ***** lit *** ******* ***** light **** *** *****:

*******, **** **** *** lighted *****, ******* *********** is ****** ****.

**** ******* *** ** too **** ** *** unless ******** *** ******** within ~* ** * feet *** ******** ** the ***, ***** ** generally ****** *** ******** who ** ******* *** makes *** ** * general ************ ****** *******.

*** **** *****, ********** lighting *** ***** ** dark ***** **** ** needed.

******* ********* *** ****** is *** ** *** equipped *** **** ******:

*** *** *** ** infrared **** *** *** light. ** ******** ** least * *** ** light ** *** ******* will ** ***** *** white.

*** **** **** ***** performance *** *** ** an ***** *** ******* intercom ************ **********, ***** minimum ******** ** ***** areas ** ******** ** general ******** ****** *** passing ******* ** *******.

Configurable ***** *******

***'* ******* ************* ****** permit ****** ******** ** call *** ****** *******. The ***** ***** ***** the ******* ** ******** a **** ****** *** associating ** **** * specific ****:

*** ******* ** ********* the **** ******** ******* and ********* ** *** a ****** *******. ** did *** **** *** possible *******, *** *** most ****** '****' *** 'HTTP ***' ******** **** no ************.

*** ******* ** ******** buttons ******** ** ******** development ********** *** ** plain-language ********. ***** **** a ******* ****** ** training **** ** **** to ****** *******, *** both ******* ***** *** buttons *** ** ******** and ***** ****** **** other **** **** *******.

** *** ******* *****, we ******* ** '********* Officers' **** ****** **** dials ***** ********* ********** from *** *******:

Physical ********

*** *** ** *****, but *** ** *** or ***** ** ***** IP ***** ******** **** stations.

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** ID5 ******* **** *** (largest **********)**** *****-***** ******** ***** *.* pounds ******** ** **** 3 ****** ** *** A8207-VE:

*** **** ** *** station, ********* ~* ****** X *.* ****** * 1.5 ****** *****, ** rated **** *** *******, which ***** ** ** not **** ** ***** tight *** **** ** installed ** *********, ********* indoor *****.

*** ******* ******* *****, Commend ******** ***** ********* *** **** ********* OD10**** ****** ****.

** *** ***** *****, we ******* *** *** to ***** ***** *********:

USB ********** ****

**** ********* ******* */* contact ****** ********** **** the **** ** *** unit, *** *** *** has ** ***** ********.

*******, *** ****** *** dual *** ***** **** require ***** ******* ** control **** *****. *** image ***** ***** *** enclosed **** ** *** unit, **** **** *** ports ******* ******** ** the **** **** ******* port:

*** ****** ************ **** strike ********, * ******** ~$125 ****** ** ********,*** *-****, * ****** ******* claims '*** ***** ****** contacts ** *** ***' and *** ***** ** switch ***** ** ** 1 ***, **** **** enough ***** *** ******* door *******:

** ****** *** ****** connected ** **** **** ****** ********** *** ****** ***** PoE ***** *****. *** module ****** ************ **** no ********** ***** ** more **** ** ********.

Extra ***** ****** ******

*******, *** *** ****** is * ****** ****, and ** **** */* is ****** ** ******* or ******* ***** *******, a * **** ********* board ** ****** *** ~$300.

** ******** ** ***** additional */* *****, *** module **** ******** ***** ports *** ******** ******** or ***********.

Audio ******* *****

** *** ****, ***** quality *** ***** *** overall ***** ******* ** both ******** *** ***** ends *** ****. *******, our ******* **** ***** in * ******, ************* noise ***********.

** *** ******** ******** shootout, ** *** ******** more ******** **** *********** a ****** ** *********** difficulty/ ******** ***** ********* and **** ****** **** thoroughly ****.

Customized *******

*** ********** *********** *** be ********** ** ******* custom ******, *** *** as ** '***********' ** 'mass ************' ********.

** ********** *** **** ID5 ****** ****** ** display ** ******* ********* egress ***, ******** **** more ******* ***** ****** including ******* ******** *** automatically ********* ****** ********** can **** ** **********.

******, ***** *** ****** evacuation *** ***** *** replace '**** ****** ****' per ****, *********** *** intercom's ***** ******* ***** prove ****** *** ********* in **** **********.

Not ****** ***** **********

******* ****** *** ***** is***** ******* * **********,******** ** ** ** recorded ** ***** ** 3rd ***** ***** ** NVRs.

*******, ***** **** *** list *** ******* ******* as ***** **********:

** **** ***** ******* about *** *********** *** will ****** **** **** respond.

But ***** ********* ***** *******

******* ******* *** *******, we ***** *** *** in ********* *** ***** driver, ** *** ********* screen ***** *********:

***** ***** ********** **** no *****, *** ***** intercom ******** ********* **** answer/end/door ****** ****** ** be ******** ***** ******** to **** ** ********.

** ****, ******* ******** the ******* *** *** SIP ** *******, *** we *** *** **** integration.

Commend ********* *******

******* ** **** ******* was ******* *** ******** on *** ***.

** ****** **** ******* on ******* ********* ** properly ********* *** ****** one-station ******, *** *************** was ******** - ***** packet ******* *** ** depth *** **** ********.

*******, ***** *** ****** of **** ******* *** advanced, ******* *** ********* in *************** *** ******** various ****** *** **** day.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare / ***** **** out ******* **** ***** in ****** *****. ** depth *********** ** ***** quality, ***-***** ***********, *** audio ******* **** ** a *****.

***** *** *** ********** test *******:

** *** ************** ** ****** *, ****** ********* *********** ****** *****.

Firmware/Software ******** ******

  • ******* *** ** **:**.**.**.**
  • *********** *******:******** *.*.*.***
  • ****** ********: ********* ********* (*** enabled)
  • ********* ********: **** **, ******* 13.2a ***** ***
  • *********** *-**** *********: *.*.*

Comments (7)

*** ****** ******** ******* up * ***** ******** SIP ****** *** *******. Something **** *******. * imagine ***** ***** * number ** ***-******** ******** with ********* **** ******.

* ****** **** *** design ** **** ********. The **** ******* *** simplicity ** **. * think *** *** ****** design ***** * *** of ***** ** ****. I ***** **** **** the **** ** ** "app" **** **** *** support, ******** ******** **** form ** ** *** or ******* ***** *** based *** (**** **** release ******) ***** ** smart *** **** *********** the ******* *** ****** falls **

*** **** ***** ****** is *** ***** ** just *** ** **** for *** ******** ** customers. ** ***** ****** you *** ******** ******* at **** ******** *******.

*** ****, ** **** comparison ***** *** ******* "mounting *******" *** ***** that **** *** **** flush ********. *** *** Axis *****-** *****'* **** a ***** ***** ****** to ** ********* (*** is ************ ******).

* *****, **** ** the **********, *** ****** from *** **** **** Commend ** ******** ** the ********** *******, *** however */* ** * relevant ********, **** *** aiming ** ** **** things ******* **** *** and/or ***** ***********.

** ** ** *********, as *'* ******* **** them, *** ** ******* yet, ***** ******** *******, can ** *** ** the **** ******* **** with ***** ** *** integration ******** **********. ******* Studio **** **** ****** cool ********, *** *** is **** * ********* without *** **********.

***

******* ** * *** of *** ******* **** station....Good ****.

**** ******* ***** *****. Need ** *** *** software. **** *** ******* on *** ***** ****** segment. ***** ***** **** like *** ***** ** the ****** *********** *******.

*** ** *** ***** they *** *** *****?!

******* ****** ** ***, i ***’* ***** **** a **** ***** *********** an ********** *** ******, etc.

***** *** ********** ** the ********** *******, *** that ** ***** * right ***** *** ****.

******* ***** *** ******** needs ** ** *****. Sip ** * *** starter ** ***********. **** said, *** ****** *** a ** *********** ***** screen ** ** ******, and ***** ** ** one ********** **** ****. Wether ******, **** ****, holovision, **** ****, **, there ** ******* **** is ***** **** *** ID5 ** *****. ************ with *** ********* ** N2 *** *********** ******* are ***** * **** in *** *** (***** iDor).

****** *** ********* *** be ******* ****, ** most, * ******** *** on * ***********. **** is, ***********, **** *** unsecured **** ** ** entry. *** ****** **** some *********** *** **** are ** *** ***** of ********* *** ********* tied **** ****** *** rex ** ******* ***** of *** *** ********** to ** * ***** pulse ** *** ****.

** *** ***'* *** the ***** ****, **** get *** ** *** security ********.

* ****** ***** ***** 2 ***** ******** *** gain, ** *** ********* systems *******, ******** ****** should **** ** * thing ** *** ******. While * ****** ***** are **** *** */* on *** *********, **** release ** *** *** of ****. ** ******* pricing *** ******** ** a ******** ******** *** secured *****, ******* *** additional ******* ******** ** the ************ ** ***** the ****** *** *** door ******* ** *** same ******* **** ** the *** ****** *** the ****. **** *** enabled *** ******* *** at ***** ** *** secured ****.

**** *** ** *** interest ** ****** ******* and *** ****** **** are, ***** ****** ** equal ******** ** *** other ******* ********* ** the ***.

*** ****.

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