Commend ID5 Intercom Tested

By Brian Rhodes, Published Sep 12, 2019, 11:34am EDT

Commend touts the new ID5 intercom as 'timelessly elegant' and the slim body, glass front touchscreen indeed looks better than common, but ugly, institutional looking call stations.

But how well does it work?

We bought and tested Commend's ID5 touchscreen door station to see how it compares to the competition.

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In this report, we evaluate and test the following:

  • ID5 strengths & weaknesses
  • Device pricing compared to competitors
  • Video performance
  • How door strike integration works
  • Grandstream VoIP phone and SIP software integration
  • Milestone VMS integration

This test expands IPVM's intercom test series including Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an upcoming shootout this fall.

Key ********

** *** *****, ********** ********* ******* ****:

  • *********** ***** *****: ****** ***** *********, the *** ******** * configurable ***** ******, ***** buttons *** *********** ******** can ** **********. **** display ************* *** ****** function ********* ******** ** our ****.
  • *** & **** **** Parties:** **** ************ ****** with ***** ******** ****** like *** **** *********** model, ******* *** *** them *** *** ********** display ******, * ******* other ***** ******** ** not ********* *******.
  • *** *************: *** *** *** be ***** ********** ** accessing *** ******'* ** address, ******* ** ********* a ****** ** ******** software ************.
  • ****** *********:******* ** ****** **** and *** ********* **** distribution, **** * ********* resell ******* ******** *********** and '******** ********' *******.

*******, *** *** *** some ******* ********** **** undermine *** ********* ***:

  • ****, *******, ****** *****:******* **** *** ***** free **** ****** ******** or ****, *** ******** 3rd ***** ******** ** additional *******, *** *** points, ** **** ** make * ******.
  • ** */* ***** *******:****** *********** ** ******* and ***** ******** */* devices *** *** ********* without ********** *** ********* dongles ** ****** ******* in ***** **** ~$*** - $*** *****.
  • ****** *** ************* *******:** ***** ** *** SIP *********** *******, ******* tech ******* *********** *** based ** *** ******** of ************* ******** ****** data *******. **** *********, the *** ********** *** reliable *** ******** ************ troubleshooting ***** *** ******** support.
  • ****** ************* *******: *** *** ** capable ** ********** **** activities ** ****** ***** from **** ****** *****, but ******* ******* ******* setting ******** ************** ** different ******* ** ** valid. *** ********* ******** to **** ***** ****** is ******** *** **** require ********** ******** ******** to *** ***** ********* we **** ******.

Highly ******

*** ** *** ******* factors ****** ** ***** the ***'* ******** ******* is *** ****** ***********, but **** *****.

*** ******* *** ** a ******-********** ******* **** MSRPs *** ~$*,*** *** street ******* ******* ******* is ******** ~$*,*** ***** 30% ****** **** *** high ******, *** ******* rated**** *****-**.

******* ** ********* ****** priced ******** ** ***** intercom *************, **** ****** and ********** ***** ** the ** ****** **** Asia. ******* ** **** a *********** ****** ******* offering, *** ******* ** often ****** **** ******-**-****** or ************ *** ****** brands.

**** ****** *** *** at *** **** *** of ***** **** ********, higher **** *** **** A8207-VE ********* *** ~$*,*** and **** ****** **** other ***** ******** **** stations, ********* ********* ************ ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***.

No **** ** ******* *********

*** ** *** ******* tested ********* ** *** ID5 *** ******* *********** is *** ******** **** not ******* * **** video *** **** ********* to ******* ******** ***** and **** ******* ******** stations, ********** *******, ** VoIP ****** ** ** purchased.

**** *** **** ** an ***, ************* ** the *** ** ****** 'surveillance *****' ** ***** intercoms *** ******** ********* of *** ******* *** VoIP ******** ** ****** as *** *** ** traditionally **** ** * larger ********, ***, ** VoIP ******.

*** **** **** ************ *******(~$***) ***** **** ***** using *** *** ****** IP *******:

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** ***** ** ***********, the ******* ** *********** VoIP ***** ****** **** and *** ******** ** more **** ** ********.

** ***** ******* ** comment ** *** ******** of ** *** *** the ***:

** ** **** ******** Client *** ******* ** but **** *** ******** 8 ***** *** ** our ***** **** ******** which ***** ******* **************** *** *** ** test.

** ** **** ** app ****** **************** ****** *** ******* and *** (****) ***** is *********. ******* ** IOS ** *****’* ******* push ************ **** *** IOS *****. **** ** being ********* **** *** Symphony ******* ****** ***** is *** ***** ***** platform ***** ** **** be ********* ** ****** months.

*** ***** ****** *** be ** ** ****** based, *** **** * non-SIP ********* ********** ****** that **** ~$*,*** ** a ******.

*******, ** *** ***** of * **** *********, Commend ******* *** **** suggestion:

(*******) **** *** ***** a ******** *** ****** as ***** *** **** available *** ******** ***** already *********. *** **** team **** (*** *****)***** *** *********** *******.

** ********** ******* ***** *****, *** ***** ** tested **** *** ***** only ********, ***** ***** did *** **** (***** the ******** ****** ** support ** ****), ***** is * ***** ******* if *** ****** ***.

***** **** ***** ******** is *** ***** **** no ******* **** *******, and ***** ******* *** evaluated ***** ** *** video ******, ** *** not ******* ******* ******* tech ******* **** *** developer***********.

'Transitioning ** **** *** ***** ***-******'

*************, *** ******* **** us **** **** *** adapting ** ******* ** the ********* ******, *** are ******** **** ******** to *******, ***-***** *******:

********** ******** **** *** years ** ** ** enterprise ***** ****** ***** we *** **** *** product *** ********. **** has ******* **** *** past * ** * years ** ** ********** over ** ***** **** SIP ***** *** ******. Where ** ********* ****’* fit ** *** ***** end ** *** ****** there *** *********** *** using *** ******** ** a ********** *********** **** peer ** **** *** technology.

** *******, **** ** our ****** ********* *** grouped ** *** *******, non-server ***** *** *** topologies *** ** **** continue ** ****** *******'* additions *** *** ******** in **** **** ** the ******.

Vonage ************* *********

******* ********** *** *********** '********* ** ******** ********', *** ******* ** the ****** ******** *** connections ******** ******** ********, * **** *** provider.

*********** ******** ********** **** *** ***, their **** ******* *** not **** ** ******** the ******* *** ******* instructed ** ** '******* Commend' *** ******* *******.

** ***** ******, ******* then ************ *** ******* configuration *********** *** *** ID5 **** ******** ** success, *** *** ********** steps **** *** ******** with ***** ***-***** ********* we **** ******.

***** ***** ***** **** used ***, **** **** marks *** ***** **** we ********* ****** *** integration, *** ** ****** fairly ****** ** ******'* SIP *********** ** **** difficult **** ******.

Fair ******* *****

** ***** ** ***** quality, ****** ******* ******* from *** *** *** sufficient ****** ** *** user *****.

*******, **** ******* **** dim ** ******** ** bright ***********, *** *** lack ** *** *** (including ******* ***) *** be * ******* ** some *****:

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*** *** ****** ***** includes * ~****, ***° horizontal *****, **° ******** angle ******. ***** ***** are ***** ** ** FPS, **** ** ********** choppiness ** ******* ***** motion.

***** *********** ** *** test ***** *** *** lag ** **** ************** audio.

Bad **** ***********

*******, *** **** ***** performance *** ****.

** *** **** ***** below, ***** ***** ******** were ~* *** **** the ***** *********** ***** lit *** ******* ***** light **** *** *****:

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*******, **** **** *** lighted *****, ******* *********** is ****** ****.

**** ******* *** ** too **** ** *** unless ******** *** ******** within ~* ** * feet *** ******** ** the ***, ***** ** generally ****** *** ******** who ** ******* *** makes *** ** * general ************ ****** *******.

*** **** *****, ********** lighting *** ***** ** dark ***** **** ** needed.

******* ********* *** ****** is *** ** *** equipped *** **** ******:

*** *** *** ** infrared **** *** *** light. ** ******** ** least * *** ** light ** *** ******* will ** ***** *** white.

*** **** **** ***** performance *** *** ** an ***** *** ******* intercom ************ **********, ***** minimum ******** ** ***** areas ** ******** ** general ******** ****** *** passing ******* ** *******.

Configurable ***** *******

***'* ******* ************* ****** permit ****** ******** ** call *** ****** *******. The ***** ***** ***** the ******* ** ******** a **** ****** *** associating ** **** * specific ****:

*** ******* ** ********* the **** ******** ******* and ********* ** *** a ****** *******. ** did *** **** *** possible *******, *** *** most ****** '****' *** 'HTTP ***' ******** **** no ************.

*** ******* ** ******** buttons ******** ** ******** development ********** *** ** plain-language ********. ***** **** a ******* ****** ** training **** ** **** to ****** *******, *** both ******* ***** *** buttons *** ** ******** and ***** ****** **** other **** **** *******.

** *** ******* *****, we ******* ** '********* Officers' **** ****** **** dials ***** ********* ********** from *** *******:

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Physical ********

*** *** ** *****, but *** ** *** or ***** ** ***** IP ***** ******** **** stations.

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** ID5 ******* **** *** (largest **********)**** *****-***** ******** ***** *.* pounds ******** ** **** 3 ****** ** *** A8207-VE:

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*** **** ** *** station, ********* ~* ****** X *.* ****** * 1.5 ****** *****, ** rated **** *** *******, which ***** ** ** not **** ** ***** tight *** **** ** installed ** *********, ********* indoor *****.

*** ******* ******* *****, Commend ******** ***** ********* *** **** ********* OD10**** ****** ****.

** *** ***** *****, we ******* *** *** to ***** ***** *********:

USB ********** ****

**** ********* ******* */* contact ****** ********** **** the **** ** *** unit, *** *** *** has ** ***** ********.

*******, *** ****** *** dual *** ***** **** require ***** ******* ** control **** *****. *** image ***** ***** *** enclosed **** ** *** unit, **** **** *** ports ******* ******** ** the **** **** ******* port:

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*** ****** ************ **** strike ********, * ******** ~$125 ****** ** ********,*** *-****, * ****** ******* claims '*** ***** ****** contacts ** *** ***' and *** ***** ** switch ***** ** ** 1 ***, **** **** enough ***** *** ******* door *******:

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** ****** *** ****** connected ** **** **** ****** ********** *** ****** ***** PoE ***** *****. *** module ****** ************ **** no ********** ***** ** more **** ** ********.

Extra ***** ****** ******

*******, *** *** ****** is * ****** ****, and ** **** */* is ****** ** ******* or ******* ***** *******, a * **** ********* board ** ****** *** ~$300.

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** ******** ** ***** additional */* *****, *** module **** ******** ***** ports *** ******** ******** or ***********.

Audio ******* *****

** *** ****, ***** quality *** ***** *** overall ***** ******* ** both ******** *** ***** ends *** ****. *******, our ******* **** ***** in * ******, ************* noise ***********.

** *** ******** ******** shootout, ** *** ******** more ******** **** *********** a ****** ** *********** difficulty/ ******** ***** ********* and **** ****** **** thoroughly ****.

Customized *******

*** ********** *********** *** be ********** ** ******* custom ******, *** *** as ** '***********' ** 'mass ************' ********.

** ********** *** **** ID5 ****** ****** ** display ** ******* ********* egress ***, ******** **** more ******* ***** ****** including ******* ******** *** automatically ********* ****** ********** can **** ** **********.

******, ***** *** ****** evacuation *** ***** *** replace '**** ****** ****' per ****, *********** *** intercom's ***** ******* ***** prove ****** *** ********* in **** **********.

Not ****** ***** **********

******* ****** *** ***** is***** ******* * **********,******** ** ** ** recorded ** ***** ** 3rd ***** ***** ** NVRs.

*******, ***** **** *** list *** ******* ******* as ***** **********:

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** **** ***** ******* about *** *********** *** will ****** **** **** respond.

But ***** ********* ***** *******

******* ******* *** *******, we ***** *** *** in ********* *** ***** driver, ** *** ********* screen ***** *********:

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***** ***** ********** **** no *****, *** ***** intercom ******** ********* **** answer/end/door ****** ****** ** be ******** ***** ******** to **** ** ********.

** ****, ******* ******** the ******* *** *** SIP ** *******, *** we *** *** **** integration.

Commend ********* *******

******* ** **** ******* was ******* *** ******** on *** ***.

** ****** **** ******* on ******* ********* ** properly ********* *** ****** one-station ******, *** *************** was ******** - ***** packet ******* *** ** depth *** **** ********.

*******, ***** *** ****** of **** ******* *** advanced, ******* *** ********* in *************** *** ******** various ****** *** **** day.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare / ***** **** out ******* **** ***** in ****** *****. ** depth *********** ** ***** quality, ***-***** ***********, *** audio ******* **** ** a *****.

***** *** *** ********** test *******:

** *** ************** ** ****** *, ****** ********* *********** ****** *****.

Firmware/Software ******** ******

  • ******* *** ** **:**.**.**.**
  • *********** *******:******** *.*.*.***
  • ****** ********: ********* ********* (*** enabled)
  • ********* ********: **** **, ******* 13.2a ***** ***
  • *********** *-**** *********: *.*.*

Comments (10)

You should consider setting up a basic Asterisk SIP server for testing. Something like FreePBX. I imagine there being a number of non-standard behavior with something like Vonage.

I really like the design of this intercom. The thin profile and simplicity of it. I think the USB module design makes a lot of sense as well. I could live with the lack of an "app" with good SIP support, although offering some form of an app or purpose built SIP based app (with door release button) would be smart for them considering the segment the device falls in

The real issue though is the price is just way to high for the majority of customers. At those prices you are probably looking at more advanced systems.

One note, in your comparison video you mention "mounting options" and state that they all have flush mounting. But the Axis A8207-VE doesn't have a flush mount option to my knowledge (and is considerably deeper).

Agree: 2
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Funny

Hi Jason,

thanks for your reply. We do have an App when the ID5 is used with our Cloud Service - I think that is pretty much what you are looking at: Door Intercom for Multi-Tenant Buildings with Mobile App - Commend Intercom Systems

In therms of price: Commend is one of the global leaders in the segment of professional intercom with a company history of 50 years now and a enterprise only solution. The power and advanced features comes with the server where you can connect thousand of stations and connect multiple site globally with each other. This may explain it.

Thanks for your feedback again.

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I think, some of the weaknesses, are coming from the fact that Commend is focusing on the Enterprise segment, and however I/O is a relevant question, they are aiming to do many things through that USB and/or other peripherals.

Up to my knowledge, as I'm working with them, not so closely yet, their intercom modules, can be put in the real context only with their SW and integration solution background. Commend Studio have some really cool features, and ID5 is just a doorphone without the background.

IMO

Agree: 1
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Hi Attila,

you described this pretty good. Commend is an Enterprise solution with highest security standard in the industry and therefore I/Os at the door are a critical point. As you mentioned we have special I/O modules and also an advnaced Secure Connector for outdoor appliacation with I/Os which is paired to the station and physically disconnects everything when someone tries to hack or manipulate any part of the exposed system.

Your also correct that the Server or our Cloud Service plays a crucial role when it comes to features. Basic SIP as you mentioned is like a doorphone but professional Intercom goes way beyond telephony with complex control room audio solution and multi site connection.

Thanks for your response

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Reminds me a lot of the Mobotix door station....Good luck.

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This product looks great. Need to fix the software. They are focused on the wrong market segment. These would sell like hot cakes in the luxury residential segment.

Agree: 2
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Why do you think they are not there?!

However luxury or not, i don’t think that a home would accommodate an enterprise sip server, etc.

these are definitely to the enterprise segment, and that is quiet a right place for them.

Agree: 1
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Funny

Totally agree the software needs to be fixed. Sip is a non starter un residential. That said, the demand for a bi directional video screen is in demand, and there is no one satisfying that need. Wether Seidel, door king, holovision, door bird, n2, there is nothing that is doing what the ID5 is doing. Additionally with the exception of N2 the residential systems are still a pain in the ass (hello iDor).

Agree: 1
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Nearly all intercoms can be removed with, at most, a security bit on a screwdriver. This is, importantly, from the unsecured side of an entry. The relays that some integrators use that are on the backs of intercoms are typically tied into either the rex or another input of the ACS programmed to be a valid pulse of the door.

If you don't see the issue here, then get out of the security business.

A simple twist these 2 wires together and gain, as all installed systems believe, approved access should only be a thing in the movies. While I agress there are uses for I/O on the intercoms, door release is not one of them. To compare pricing and features of a properly designed and secured entry, include all additional devices required by the manufacturer to place the relays for the door release in the same secured area as the ACS module for the door. Even POE enabled ACS devices are at least on the secured side.

With all of the interest in reader formats and how secure they are, there should be equal interest in the other devices connected to the ACS.

All IMHO.

Agree: 1
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Hi Ryan,

it all depends on the degree of security but as Commend is a enterprise solution you are correct. We therefore use a Secure Connecter with I/Os which is technically paired to the station and placed inside the building. When someone tries to manipulate the station or any part of the exposed station - our secure Connector physically cuts the electric and physical connection.

Thanks for your reply.

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