Axis Suffers Outage, Provides Postmortem

By: Ethan Ace and John Honovich, Published on Aug 15, 2019

This week, Axis suffered an outage impacting their website and cloud services.

axis outage_2

Inside this note, we examined what happened, what was impacted and what response Axis has provided, contrasting it to recent outages for Alarm.com and Hikvision.

**** ****, **** ******** an ****** ********* ***** website *** ***** ********.

axis outage_2

****** **** ****, ** examined **** ********, **** was ******** *** **** response **** *** ********, contrasting ** ** ************* *** *****.***************.

[***************]

** *******, ****** ****, Axis ******* ******* ** show ** ***** *******:

************, ********** **** ** ****** media, *.*.:

***** ***** ******** **** impacted ** **** ******* they *** ** **** to *****. ***** ********** loaded **** *****, *** this **** **** ** seconds *** **. ******* video **** * **** time ** ****, *** eventually ********, ** ************ below:

*** ****** ****** ******* 8 *****.

**********

**** ******** *** ********* postmortem ** ****:

******* ******* ** *** a ******** ******* ******* in *** ** *** sites. *** ******** ********* and **** ********** **** switches ****** ******* *** stopped ******* ** * way **** ****** ***** be ********. *** ****** is ******** *** ******* uptime, ******* *********** *** complete **********. ************, ********** went **** ******* ******* at ************* **:** ***.******** **** *** ******* staff *** *** **** switch/network ******** ** ******* working ** ** ******** and ***. ***** *** size ** *** **** and **********, **** **** until ************* **:** *** Tuesday *******, ********* ******* within **** *** ****** experts **** *** ********, both ** ******** *** remotely **** ***.*** **** ** ******* everything ** ******* ********** started ** **** ** we *** ** ************* of *** *****. ** approximately **:** ***, *** core ******* *** ******** and ** ***** ***** bringing ******* ** *****. As ** **** ******* around **:** ***, ** were **** ** **** back ** **** ******** with * *** ********* issues. ** ********* (*****) 12:00 ***, *** ***** issues *** **** ******** and ********** **** ** normal.*** ******** **** ***** analysis **** ** ********* in *** ********’* ****; the ******** **** **** some **** *** ** are ********** **** *******. All ******* **** **** designed *** ******** **********. Despite ****, ** *** problems, ***** ** ****** is * ******** **********. We **** ******* *** design, ******** **** *** supplier, *** **** ********* changes.

** ***** ***** ********** and **** **********:

*** ***** ****** ** yes, ** **** ***** site ********** *****. *** slightly ****** ****** ** that *** *****-**** ***** of *** *** ***** uses * ****** ******* and **** *** ***** caches **** ** ****** to * ******* ******* somehow. ****** ** ******* a ***** ***** ****** or ** ******** *** cache *** ******** *** content. ** *** ********* roadmap *** *** ***, all ***** ****** **** be **** ** ** more **********, **** **** some ******* *******. ** is * ******* ******* ensuring **** ******* ** available *** *******. ******** to ***, ** **** look **** **** ******* again, *** ** *** constantly ****** ** ******* even ******* ********** **** as *** **** ****** experience.

*********** (*** **** ****), ** **** ** prompt ****** *************, *** the **** ** **, though ** ***** ************ and ******** **** *** less ******.

Alarm.com *** ********* *******

**** ** *** *** outage (** ***** **** we **** ********** ** the **** *** ******). Alarm.com *** *** **** serious ***, ********* ******** of ********'* ******* **** 5 *****. ********* *** the ******* *** ********* one ** ********* *****'* website *** **** ** least * ****, *** Hikvision *** *** **** sporadically, *** ***** ** a ****, **** * month.

** *** *, **** was *** **** *** who ******** ****** ****** while ** *** ********* and ******* *** **********.

** *** *** *** online ******** ****** ************ critical *** **********, *** ability ** ************ ** keep ***** ******** ****** and ******** ****** ** issues *** *********** **** be ** ********** **************.

Comments (4)

**** ** **** ******* hour? * **** ****, but **** **** ********* for **** **** ******* without *********, ****** ****** (and ********), *********, **********, and ********** **** ** mind *** ******* ** Memory **** ***** **** are ******** ** ** fault ******** (*** **** to **** **** ***** systems **** ****, ********* etc), ******, **** ******* consistency, *** *** *** be ******* ** **** if "*** ** *** expensive"

* *** ****** ** download *** ****** **** Axis *** ********** ** took **** ***** ********* on ********* ******** ** get ********** * ****** and **** ** ** min ** ** ** time

****** *****. **** ******** none ** *** ********* want ***** ****** *** demand ** *** **** "reliable" *******.

*** * **** ********* or *** **** **** say...

"*** **** **** ****, the ******** **** ******, our ******* ********** *** a ****** ***** ** failure, *** ** *** throwing *** ****** ****** under *** *** **** though *** ***-*********** ******* apparently *** ** *********** complex *************."

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