Avigilon Adds "Smart Assurance Plan" Annual Software Fees

By Sean Patton, Published Jul 26, 2021, 10:24am EDT

For years, Avigilon has emphasized the benefits of not charging annual fees, unlike Genetec and Milestone. Now Avigilon is adding a 'Smart Assurance Plan" that does charge annual fees. How does this change Avigilon and how does it contrast to competitors?

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In this report, we examine the offering, including feedback from Motorola/Avigilon.

Executive *******

********'****** ********* ****** ** ******** ******** maintenance *********, **** ******** software ********, *** ******** is *********** *** **** live ***** *******. ************, Smart ********* ***** ******* cloud-based******** ****** ******, ***** *** *** previously *******, *** *** systems ********* ** ******** Cloud ********. *******, ******** announced *** *** ** sale *** ****** ******* upgrades (*.*. *** * to *** *) ***** August ****, ****.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* upgrades *** *** ** sale ***** ****** ****, 2021:

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*** ************ **** ******* are ****** ** ************* *************:

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**** ** * *** shift **** ******** *******, over *** **** ** the ***** **** ********, users **** **** ** purchase ********** ***** **** subscriptions *** *** *** camera ******** ***** ** ACC. *** ****** **** be ***-******* *** * and *-**** *********. *** example, * ****** ***** 1 **** **** * 5-year ********** ***** **** contract ***** **** *** Enterprise *** ****** ******* (~$290 ****), **** ** additional ***-***** $** *** Smart ****, * **% increase ** ******** ****.

**********, ********** ***-****** ******* costs ***** **** ** charged **** * ***** version ** *** *** released (*.*. **** ** ACC7), ******* ** *** single-version ******* *****.

Smart ********* **** ********

***** ********* ***** ******* "all *** ******** ********", additional ******* ***** ********-***** system ******, *** *****-** software ****** ******* *** the ****** ** *** plan ****; ********* ** 1, *, *** *-**** contracts, ******* ** * one-time *******.

******** ********** **** ***** Assurance **** **** *** replace *** ******* ******** upgrade ********:

** *** *** *********** the ******* *** ********* to ******** ** ******* entitlement **** **** **** it. ** ****** * one-year ****, ********* *** upgrade ** *** ***** versions ******** ****** *** term ** ***** ********. Because *** **** ** optional, ***** ** ** need ** "***** **" on ****** *****.

*** ******* *** * three/five **** **** *** new *** ******* ********* with *** ******* ** lock-in **** ********* *** upgrades **** *** ******** of ***** ****, ********** of *** **** ***** releases ***** *** ** that ****.

*******

***** ********* ***** *** priced *** ****** *******, similarly ** *** ******* upgrade ********. ******** **** the *-**** ******** ***** Assurance **** ********* *********** to * ******-******* ******* for *** **** *****, but **** ********** ***** services.

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************, *** *-**** *** 5-year ***** *** ******** more **** ** *** 3x *** ***** ** one-year *****, ************:

  • *** ********** ***** **** 1-Year: $** **** *** camera
  • *** ********** ***** **** 3-Year: $** **** *** camera
  • *** ********** ***** **** 5- ****: $*** **** per ******

*** **** *** ******** prices ****** *** **** relative ***** ** *** Enterprise.

Additional ***** ********

******** ********** *** *********** ****** **************** ***** ******** (**** Test), ***** ****** ****** software *** ******** ******** on ********* *** *******:

*** ******** ****** ****** offering **** ** ******** in ***** ********* **** continues ** ****** *** include **** ********. *** example, *** ******** ******* Health *******, ***** ** accessed *** ******** ***** Services, *** ******** *** capability ** ******* ****** software *** ******** ********

************, ******** ****** ****** provides * *****-******** ****** dashboard *** ******** ********, providing ****-**** *************, ****** connection ******, **** ***** retention *******, *** ************* status.

No **** ******* *** ****** ***** ****

******** ******* **** ***** Plan ** "********", *** users ** *** **** to *** **** ******* for *********/*********** **** ******* if **** ***-*** ** renewal ** ***** ** its ****. **** ** atypical *** **** ******** upgrade/maintenance *****, ** ***** surveillance *** ******* **, which **** ************* **** to ***********.

Technical ******* ****** **** *** ******

******** ********** ***** ** no ****** ** ***** technical ******* ******:

*** ************ ** ********* support ******* *** ******** remains *********. **** ******** technical ******* ** *****, e-mail *** ******* *** new ******* *********.

************, **** *********** * new******** ******* *********, ***** ** ******** available ** ******:

** ******** ******** *** Avigilon ******* ********* ** provide ********* ******* ****** to ********* ********, **** forums, **** **** **** tech *******, ********* *** tools *** ****** ** community **********.

**** ** ******* ** support *********** ******* ** Milestone, *** ******.

Compared ** ******* *** *********

********'* *** ******* **** strategy **** *** *****-***** features ** *** ******** maintenance *** ********** *** option *** * ****** version *******. **** ************** Avgilon **** ******* *** Milestone, ***** ** *** offer ********** ***** ** on-premise ******** **** ***** software *********** *********.

****, ******* ******* ************* fees *** *** ****** time ******* ******* ********, and **** ****** **** phone ********* ******* *** systems ******* **** * software *********** *********. ********* offers *********** **** ***** tech ******* ****** ******** hours *** *** *******, but ** *** ***-**** wants ****** ***** ******* they **** * **** Plus ****, ** **** Premium *** **/* ***** support.

********'* ****** ***** *** Smart **** *** **-**% lower *** ****** **** Genetec ** *********.

Avigilon ***** ********

******** ***** **** ***** Plan ** * "************" of *** ***** ********, which**** ********** *********** ****** **** **** remote ***** ********** *** managed ******* *********, ** its **** *** ********* and ***********:

***** *** ****** ** early ****, ** **** already **** *** ********* connect ******** ** ********* of ******* ** ******** Cloud ********. *** ***** Assurance **** ******* ** a ************ ** *** cloud ******** ** ****** it ****** *** *** customers ** ** ** the ****** ******* ** our ********.

**** **** ******** **** having **** ******* ** the ****/****** ******* ** ACC ** ****** *** technical ******* *** ********* new ********:

***** ************ ******* ***** to *********** *** ********* onto *** **** ******* of *** ******** **** time, ***** ******* ** to ***** ** ********* higher ******* ********, ****** technical ******* *** ********* additional ******** *** ************.

Comments (20)

Undisclosed End User #1

07/26/21 02:42pm

**** ******** **** ******** appears ** ******* ******** with ********* **** **** which ********:

***** ****** ******* *******, system ****** **********, ***% trade-in ****** ** ********, as **** ** **** notifications *** ***** *******.

*** ******* ** ****** aligned ** *** ****** as ****.

Agree: 6
Disagree: 3
Informative: 6
Unhelpful
Funny

Undisclosed Manufacturer #2

07/26/21 03:07pm

*** ***** *** ******* paragraph ***** **** *** new ******* *** ****** Avigilon ** *******'* *** Milestone's ******** *********** ********. That ** *** *** case ** ***.

**'* *** ***** *** middle ** *** ******* that *** *********** *** noted.

Agree: 7
Disagree: 5
Informative
Unhelpful: 2
Funny

Undisclosed Integrator #3

07/27/21 08:48am

*** ******* ** *** of **** ** *** single ******* ******* **** codes *** ********* **** sale ** ** ****** 27th ****.

**** ** * ****** from *** ** ********* in *** ******** **** week.

**’* ******** ****** ** note **** ** *****’* change *** ******* ******** at *** ** *** can ***** ******* **** core ** *** ** enterprise ** ******.

******* ******** *** ** applied ** ****** *****, but *** ****** ********* until **** *** ******* and ******* ********* *** been *********.

*** **** ******* ** the ***** ******* ***** is **** *** **********/ distributor *****’* **** ** analyse ******** ******** *** upgrade ************, ********* **** has ************* **** * bit **** ********* *** with ******** *******!

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

Michael Miller

In reply to Undisclosed Integrator #3 | 07/27/21 12:42pm

*** **** ******* ** the ***** ******* ***** is **** *** **********/ distributor *****’* **** ** analyse ******** ******** *** upgrade ************, ********* **** has ************* **** * bit **** ********* *** with ******** *******!

***'* **** ** ***** entitlements *** *** ***** have ** ***** ***** licenses **** *** **** and *** ***'** ***** to ***-**** *** ******* as ******* ****.

Agree: 1
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Michael Miller | 07/27/21 08:20pm

****’** ******** ** *** dashboard **** **** *****.

***’* *** *** *** 100 ***-***-*****-*** *** * months *****, *** *** 50 ****.

** * ********** **, at *** *********** ** the ***** ***** ********, you’ll *** ** ********** to ***** ***, **** a */* **** ****** for ** ** ****… this ******* ** *** (anniversary) **** ******** **** you’ll *** ** ********** to ***** *** *** on *** **** ****…

Agree
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Michael Miller

In reply to Undisclosed Integrator #3 | 07/27/21 11:34pm

** **** ******* **** thousands ** ******** **** add ******* ******. ** even **** ** **** fun **** **** ******* projects **** *** ********* but **** **** * months ** * **** to *** ********. **** I **** ** **** be *** ** *****.

Agree
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Avatar

Sean Patton

IPVM | In reply to Undisclosed Integrator #3 | 07/27/21 01:16pm

*** ****** ******* ******* part ***** *** ********* from **** ** ** August **** ****.

* ***** ******** ***** this *** **** ****** the ****** ** *********, thanks *** *** ********.

Agree
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Funny

Undisclosed Integrator #3

In reply to Sean Patton | 07/27/21 11:17pm

**** ** **** ***** address *** *’** **** you *** **** ** the ******

Agree
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Undisclosed Integrator #3

In reply to Sean Patton | 07/28/21 05:31pm

********’* *** ************ ** here:

*****://***.****.***/***/*******************/%**********-****-****-****-************%*******************-*********************.***?**********=*****&**********=******&************=********%*****%***%********-*******%*********%*****&***********=**********************************************

Agree
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Undisclosed Manufacturer #4

07/27/21 12:39pm

** * ***** ********* Plan ******** ** ** active ** ******* ******** "past *** ***" (*.*., upgrading **** *** *.*.*.** to *.**.*.**) ** **** it **** ***** ** "paid ***** ******* ********" (from *** * ** a ****** *** *)? Or **** ***** ******** to ** ********* ******* cost?

Agree
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Michael Miller

In reply to Undisclosed Manufacturer #4 | 07/27/21 12:40pm

**** ***** ******** **** ACC7 ** **** ** ACC8 ** ****. **** like ******.

Agree: 5
Disagree
Informative: 3
Unhelpful
Funny

Jordi Ibero

Imago IP Solutions
In reply to Michael Miller | 07/29/21 11:59am

****, * ****** *** benefit ** *** * or * ** **** comes ** ******** ***** release * ***** ******* every ****

Agree
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Informative
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Funny

Undisclosed End User #5

07/28/21 03:07am

***** ******** *** ***** by ******** *** **** now *** ************, **** was ******** **** ** bring ********'* ******* ** line **** ************'* ******* (who **** ****** ****** SUP's).

**** ******** **** ** easier ** ***** *** two ************* ** *** future ******* *** '***** shock' ** ******** *********. After ***, ** *****'* make * *** ** sense *** * ******* of ********'* **** ** have *** **** *********...!

Agree
Disagree: 2
Informative: 1
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Undisclosed End User #5 | 07/28/21 07:13am

******** **** **** ** least * ** * commercial ******** *********…

******** ***

******** ******* ******

******

*****

*** *** ******* ****** are ******* ****** *** work ****** ****.

** ** ** ***** sense *** * ******** VMS ** ** ******** but **** ********* ******** depending ** **** ******** you ****.

**** *** *** ******** talking ***** **** ** I ***’* ***** * merged *** ** ** the ***** **** ****…

* ***** **** **** will **** ** ******** compatibility *****

Agree
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed Manufacturer #7

In reply to Undisclosed Integrator #3 | 07/29/21 10:15pm

** * *** ********, I ***** * ***** adapt ******** ** ** in **** **** ************.

Agree
Disagree
Informative
Unhelpful
Funny: 2

Undisclosed Integrator #6

07/28/21 03:11am

**** ****** **** **** be ********* * *** major ******* ***** * years

Agree: 1
Disagree
Informative
Unhelpful
Funny
Avatar

Sean Patton

IPVM | 07/28/21 05:59pm

*** ****** *** **** updated ** ******* *** End-of-Sale / *************** ** Single-Version ******* ********.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* upgrades *** *** ** sale ***** ****** ****, 2021:

IPVM Image

*** ************ **** ******* are ****** ** ************* *************:

IPVM Image

**** ** * *** shift **** ******** *******, over *** **** ** the ***** **** ********, users **** **** ** purchase ********** ***** **** subscriptions *** *** *** camera ******** ***** ** ACC. *** ****** **** be ***-******* *** * and *-**** *********. *** example, * ****** ***** 1 **** **** * 5-year ********** ***** **** contract ***** **** *** Enterprise *** ****** ******* (~$290 ****), **** ** additional ***-***** $** *** Smart ****, * **% increase ** ******** ****.

**********, ********** ***-****** ******* costs ***** **** ** charged **** * ***** version ** *** *** released (*.*. **** ** ACC7), ******* ** *** single-version ******* *****.

Agree
Disagree
Informative: 3
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Sean Patton | 07/28/21 09:34pm

****** ** *** **** like * *** *****, we *** **** *** benefits ** *** ** our ***** ***** ** the **** (******) ******** and ********! * ***** that ******** ******* ***** also ******* **** **** sites ***** ** ****** versions!

***** **** **** **** compatibility *************** ******* ********* minor ******/****** ********.

**’* * ******** ******** trying ** **** ******* if * ******* ******* is ******** ** * free ******* ** ***. The ***** **** ***** that *** ******* ****** is ***!

*** ******** ******* ** mention **** **** ******** will *** ******* ** upgrades **** **** ***

Agree
Disagree
Informative
Unhelpful
Funny: 1
Avatar

Sean Patton

IPVM | 07/30/21 03:38am

******* ********* ********** ** reflect **** **** ***** support ** ********* *** Milestone *********** *** *** systems, *** ****** ***-**** phone ******* ******** * Care **** ****, *** 24/7 **** ******* ******** Care *******.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

Joe Di Stefano

08/03/21 03:58pm

*****, ** **** ** Joe ** ******* *** I ******* ******* ********* sales ** *******.

***** ******* **** ******* I ** **** ** share * *** ************** about **** ** ******** with ******* ********* *** our **-******** *** *****-***** offerings.

*** *** ******* ******** Center **-******** ********* ** include **** ****** ******* and ************* ******** ****** the ****** *******. ********* can **** ****** ** purchase *** ************* *********** package - ******* *********. It ********:

  • ******* ************* ***** *** Chat *******
  • ******** ********
  • ***** ********* ********
  • ****** *********** ********
  • ***** *******
  • ********* ************ ***** **** our ************ ******** ****
  • ****** ****** *******

*** *** **-*-******* ********* automatically ******* ****** ** phone ******* *** ******** as * **** ** the ************ *******. ***** is ** **** ** purchase ********* ********** *** Genetec **** ********.

** ** **** **** we ** ****** ************* fees ** ****** ********, however ** ** ***** our ********* ********* ******** options ***** **** ***** the ****.

** *** ** **** readers **** ******* ********* about ******* *********, * am **** **** ***** to ****** **** **** or *** ****** *******.

**** *******,

***

Agree
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Funny
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