Avigilon Adds "Smart Assurance Plan" Annual Software Fees

By Sean Patton, Published Jul 26, 2021, 10:24am EDT (Info+)

For years, Avigilon has emphasized the benefits of not charging annual fees, unlike Genetec and Milestone. Now Avigilon is adding a 'Smart Assurance Plan" that does charge annual fees. How does this change Avigilon and how does it contrast to competitors?

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In this report, we examine the offering, including feedback from Motorola/Avigilon.

Executive *******

********'****** ********* ****** ** ******** ******** *********** *********, with ******** ******** ********, *** ******** is *********** *** **** **** ***** support. ************, ***** ********* ***** ******* cloud-based******** ****** ******, ***** *** *** ********** *******, for *** ******* ********* ** ******** Cloud ********. *******, ******** ********* *** end ** **** *** ****** ******* upgrades (*.*. *** * ** *** 7) ***** ****** ****, ****.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* ******** *** end ** **** ***** ****** ****, 2021:

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*** ************ **** ******* *** ****** in ************* *************:

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**** ** * *** ***** **** Avigilon *******, **** *** **** ** the ***** **** ********, ***** **** need ** ******** ********** ***** **** subscriptions *** *** *** ****** ******** added ** ***. *** ****** **** be ***-******* *** * *** *-**** contracts. *** *******, * ****** ***** 1 **** **** * *-**** ********** Smart **** ******** ***** **** *** Enterprise *** ****** ******* (~$*** ****), plus ** ********** ***-***** $** *** Smart ****, * **% ******** ** software ****.

**********, ********** ***-****** ******* ***** ***** only ** ******* **** * ***** version ** *** *** ******** (*.*. ACC6 ** ****), ******* ** *** single-version ******* *****.

Smart ********* **** ********

***** ********* ***** ******* "*** *** software ********", ********** ******* ***** ********-***** system ******, *** *****-** ******** ****** pricing *** *** ****** ** *** plan ****; ********* ** *, *, and *-**** *********, ******* ** * one-time *******.

******** ********** **** ***** ********* **** does *** ******* *** ******* ******** upgrade ********:

** *** *** *********** *** ******* for ********* ** ******** ** ******* entitlement **** **** **** **. ** buying * ***-**** ****, ********* *** upgrade ** *** ***** ******** ******** within *** **** ** ***** ********. Because *** **** ** ********, ***** is ** **** ** "***** **" on ****** *****.

*** ******* *** * *****/**** **** plan *** *** *** ******* ********* with *** ******* ** ****-** **** certainty *** ******** **** *** ******** of ***** ****, ********** ** *** many ***** ******** ***** *** ** that ****.

*******

***** ********* ***** *** ****** *** camera *******, ********* ** *** ******* upgrade ********. ******** **** *** *-**** Avigilon ***** ********* **** ********* *********** to * ******-******* ******* *** *** same *****, *** **** ********** ***** services.

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************, *** *-**** *** *-**** ***** are ******** **** **** ** *** 3x *** ***** ** ***-**** *****, respectively:

  • *** ********** ***** **** *-****: $** MSRP *** ******
  • *** ********** ***** **** *-****: $** MSRP *** ******
  • *** ********** ***** **** *- ****: $100 **** *** ******

*** **** *** ******** ****** ****** the **** ******** ***** ** *** Enterprise.

Additional ***** ********

******** ********** *** *********** ****** **************** ***** ******** (**** ****), ***** ****** ****** ******** *** firmware ******** ** ********* *** *******:

*** ******** ****** ****** ******** **** is ******** ** ***** ********* **** continues ** ****** *** ******* **** features. *** *******, *** ******** ******* Health *******, ***** ** ******** *** Avigilon ***** ********, *** ******** *** capability ** ******* ****** ******** *** firmware ********

************, ******** ****** ****** ******** * multi-customer ****** ********* *** ******** ********, providing ****-**** *************, ****** ********** ******, hard ***** ********* *******, *** ************* status.

No **** ******* *** ****** ***** ****

******** ******* **** ***** **** ** "optional", *** ***** ** *** **** to *** **** ******* *** *********/*********** time ******* ** **** ***-*** ** renewal ** ***** ** *** ****. This ** ******** *** **** ******** upgrade/maintenance *****, ** ***** ************ *** general **, ***** **** ************* **** to ***********.

Technical ******* ****** **** *** ******

******** ********** ***** ** ** ****** to ***** ********* ******* ******:

*** ************ ** ********* ******* ******* all ******** ******* *********. **** ******** technical ******* ** *****, *-**** *** through *** *** ******* *********.

************, **** *********** * *********** ******* *********, ***** ** ******** ********* ** anyone:

** ******** ******** *** ******** ******* Community ** ******* ********* ******* ****** to ********* ********, **** ******, **** chat **** **** *******, ********* *** tools *** ****** ** ********* **********.

**** ** ******* ** ******* *********** offered ** *********, *** ******.

Compared ** ******* *** *********

********'* *** ******* **** ******** **** new *****-***** ******** ** *** ******** maintenance *** ********** *** ****** *** a ****** ******* *******. **** ************** Avgilon **** ******* *** *********, ***** do *** ***** ********** ***** ** on-premise ******** **** ***** ******** *********** contracts.

****, ******* ******* ************* **** *** any ****** **** ******* ******* ********, and **** ****** **** ***** ********* support *** ******* ******* **** * software *********** *********. ********* ****** *********** live ***** **** ******* ****** ******** hours *** *** *******, *** ** the ***-**** ***** ****** ***** ******* they **** * **** **** ****, or **** ******* *** **/* ***** support.

********'* ****** ***** *** ***** **** are **-**% ***** *** ****** **** Genetec ** *********.

Avigilon ***** ********

******** ***** **** ***** **** ** a "************" ** *** ***** ********, which**** ********** *********** ****** **** **** ****** ***** monitoring *** ******* ******* *********, ** its **** *** ********* *** ***********:

***** *** ****** ** ***** ****, we **** ******* **** *** ********* connect ******** ** ********* ** ******* to ******** ***** ********. *** ***** Assurance **** ******* ** * ************ of *** ***** ******** ** ****** it ****** *** *** ********* ** be ** *** ****** ******* ** our ********.

**** **** ******** **** ****** **** systems ** *** ****/****** ******* ** ACC ** ****** *** ********* ******* and ********* *** ********:

***** ************ ******* ***** ** *********** our ********* **** *** **** ******* of *** ******** **** ****, ***** enables ** ** ***** ** ********* higher ******* ********, ****** ********* ******* and ********* ********** ******** *** ************.

Comments (20)

**** ******** **** ******** ******* ** compete ******** **** ********* **** **** which ********:

***** ****** ******* *******, ****** ****** monitoring, ***% *****-** ****** ** ********, as **** ** **** ************* *** Smart *******.

*** ******* ** ****** ******* ** the ****** ** ****.

Agree: 6
Disagree: 3
Informative: 6
Unhelpful
Funny

*** ***** *** ******* ********* ***** that *** *** ******* *** ****** Avigilon ** *******'* *** *********'* ******** maintenance ********. **** ** *** *** case ** ***.

**'* *** ***** *** ****** ** the ******* **** *** *********** *** noted.

Agree: 7
Disagree: 5
Informative
Unhelpful: 2
Funny

*** ******* ** *** ** **** as *** ****** ******* ******* **** codes *** ********* **** **** ** of ****** **** ****.

**** ** * ****** **** *** Q4 ********* ** *** ******** **** week.

**’* ******** ****** ** **** **** it *****’* ****** *** ******* ******** at *** ** *** *** ***** upgrade **** **** ** *** ** enterprise ** ******.

******* ******** *** ** ******* ** either *****, *** *** ****** ********* until **** *** ******* *** ******* licensing *** **** *********.

*** **** ******* ** *** ***** upgrade ***** ** **** *** **********/ distributor *****’* **** ** ******* ******** licenses *** ******* ************, ********* **** has ************* **** * *** **** consuming *** **** ******** *******!

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

*** **** ******* ** *** ***** upgrade ***** ** **** *** **********/ distributor *****’* **** ** ******* ******** licenses *** ******* ************, ********* **** has ************* **** * *** **** consuming *** **** ******** *******!

***'* **** ** ***** ************ *** you ***** **** ** ***** ***** licenses **** *** **** *** *** you're ***** ** ***-**** *** ******* as ******* ****.

Agree: 1
Disagree
Informative: 2
Unhelpful
Funny

****’** ******** ** *** ********* **** they *****.

***’* *** *** *** *** ***-***-*****-*** and * ****** *****, *** *** 50 ****.

** * ********** **, ** *** anniversary ** *** ***** ***** ********, you’ll *** ** ********** ** ***** 150, **** * */* **** ****** for ** ** ****… **** ******* at *** (***********) **** ******** **** you’ll *** ** ********** ** ***** all *** ** *** **** ****…

Agree
Disagree
Informative
Unhelpful
Funny

** **** ******* **** ********* ** licneses **** *** ******* ******. ** even **** ** **** *** **** have ******* ******** **** *** ********* but **** **** * ****** ** a **** ** *** ********. **** I **** ** **** ** *** to *****.

Agree
Disagree
Informative
Unhelpful
Funny

*** ****** ******* ******* **** ***** are ********* **** **** ** ** August **** ****.

* ***** ******** ***** **** *** will ****** *** ****** ** *********, thanks *** *** ********.

Agree
Disagree
Informative
Unhelpful
Funny

**** ** **** ***** ******* *** I’ll **** *** *** **** ** the ******

Agree
Disagree
Informative
Unhelpful
Funny

********’* *** ************ ** ****:

*****://***.****.***/***/*******************/%**********-****-****-****-************%*******************-*********************.***?**********=*****&**********=******&************=********%*****%***%********-*******%*********%*****&***********=**********************************************

Agree
Disagree
Informative
Unhelpful
Funny

** * ***** ********* **** ******** to ** ****** ** ******* ******** "past *** ***" (*.*., ********* **** ACC *.*.*.** ** *.**.*.**) ** **** it **** ***** ** "**** ***** version ********" (**** *** * ** a ****** *** *)? ** **** those ******** ** ** ********* ******* cost?

Agree
Disagree
Informative
Unhelpful
Funny

**** ***** ******** **** **** ** ACC8 ** **** ** ****. **** like ******.

Agree: 5
Disagree
Informative: 3
Unhelpful
Funny

****, * ****** *** ******* ** the * ** * ** **** comes ** ******** ***** ******* * major ******* ***** ****

Agree
Disagree
Informative
Unhelpful
Funny

***** ******** *** ***** ** ******** who **** *** *** ************, **** was ******** **** ** ***** ********'* pricing ** **** **** ************'* ******* (who **** ****** ****** ***'*).

**** ******** **** ** ****** ** merge *** *** ************* ** *** future ******* *** '***** *****' ** existing *********. ***** ***, ** *****'* make * *** ** ***** *** a ******* ** ********'* **** ** have *** **** *********...!

Agree
Disagree: 2
Informative: 1
Unhelpful
Funny

******** **** **** ** ***** * or * ********** ******** *********…

******** ***

******** ******* ******

******

*****

*** *** ******* ****** *** ******* merged *** **** ****** ****.

** ** ** ***** ***** *** a ******** *** ** ** ******** but **** ********* ******** ********* ** what ******** *** ****.

**** *** *** ******** ******* ***** ACC8 ** * ***’* ***** * merged *** ** ** *** ***** this ****…

* ***** **** **** **** **** on ******** ************* *****

Agree
Disagree
Informative: 2
Unhelpful
Funny

** * *** ********, * ***** I ***** ***** ******** ** ** in **** **** ************.

Agree
Disagree
Informative
Unhelpful
Funny: 2

**** ****** **** **** ** ********* a *** ***** ******* ***** * years

Agree: 1
Disagree
Informative
Unhelpful
Funny

*** ****** *** **** ******* ** reflect *** ***-**-**** / *************** ** Single-Version ******* ********.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* ******** *** end ** **** ***** ****** ****, 2021:

IPVM Image

*** ************ **** ******* *** ****** in ************* *************:

IPVM Image

**** ** * *** ***** **** Avigilon *******, **** *** **** ** the ***** **** ********, ***** **** need ** ******** ********** ***** **** subscriptions *** *** *** ****** ******** added ** ***. *** ****** **** be ***-******* *** * *** *-**** contracts. *** *******, * ****** ***** 1 **** **** * *-**** ********** Smart **** ******** ***** **** *** Enterprise *** ****** ******* (~$*** ****), plus ** ********** ***-***** $** *** Smart ****, * **% ******** ** software ****.

**********, ********** ***-****** ******* ***** ***** only ** ******* **** * ***** version ** *** *** ******** (*.*. ACC6 ** ****), ******* ** *** single-version ******* *****.

Agree
Disagree
Informative: 3
Unhelpful
Funny

****** ** *** **** **** * big *****, ** *** **** *** benefits ** *** ** *** ***** being ** *** **** (******) ******** and ********! * ***** **** ******** support ***** **** ******* **** **** sites ***** ** ****** ********!

***** **** **** **** ************* *************** between ********* ***** ******/****** ********.

**’* * ******** ******** ****** ** work ******* ** * ******* ******* is ******** ** * **** ******* or ***. *** ***** **** ***** that *** ******* ****** ** ***!

*** ******** ******* ** ******* **** some ******** **** *** ******* ** upgrades **** **** ***

Agree
Disagree
Informative
Unhelpful
Funny: 1

******* ********* ********** ** ******* **** live ***** ******* ** ********* *** Milestone *********** *** *** *******, *** direct ***-**** ***** ******* ******** * Care **** ****, *** **/* **** support ******** **** *******.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

*****, ** **** ** *** ** Stefano *** * ******* ******* ********* sales ** *******.

***** ******* **** ******* * ** want ** ***** * *** ************** about **** ** ******** **** ******* Advantage *** *** **-******** *** *****-***** offerings.

*** *** ******* ******** ****** **-******** purchases ** ******* **** ****** ******* and ************* ******** ****** *** ****** version. ********* *** **** ****** ** purchase *** ************* *********** ******* - Genetec *********. ** ********:

  • ******* ************* ***** *** **** *******
  • ******** ********
  • ***** ********* ********
  • ****** *********** ********
  • ***** *******
  • ********* ************ ***** **** *** ************ Services ****
  • ****** ****** *******

*** *** **-*-******* ********* ************* ******* access ** ***** ******* *** ******** as * **** ** *** ************ service. ***** ** ** **** ** purchase ********* ********** *** ******* **** products.

** ** **** **** ** ** charge ************* **** ** ****** ********, however ** ** ***** *** ********* different ******** ******* ***** **** ***** the ****.

** *** ** **** ******* **** further ********* ***** ******* *********, * am **** **** ***** ** ****** them **** ** *** ****** *******.

**** *******,

***

Agree
Disagree
Informative
Unhelpful
Funny
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