Avigilon Adds "Smart Assurance Plan" Annual Software Fees

By Sean Patton, Published Jul 26, 2021, 10:24am EDT (Info+)

For years, Avigilon has emphasized the benefits of not charging annual fees, unlike Genetec and Milestone. Now Avigilon is adding a 'Smart Assurance Plan" that does charge annual fees. How does this change Avigilon and how does it contrast to competitors?

IPVM Image

In this report, we examine the offering, including feedback from Motorola/Avigilon.

Executive *******

********'****** ********* ****** ** ******** ******** *********** *********, with ******** ******** ********, *** ******** is *********** *** **** **** ***** support. ************, ***** ********* ***** ******* cloud-based******** ****** ******, ***** *** *** ********** *******, for *** ******* ********* ** ******** Cloud ********. *******, ******** ********* *** end ** **** *** ****** ******* upgrades (*.*. *** * ** *** 7) ***** ****** ****, ****.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* ******** *** end ** **** ***** ****** ****, 2021:

IPVM Image

*** ************ **** ******* *** ****** in ************* *************:

IPVM Image

**** ** * *** ***** **** Avigilon *******, **** *** **** ** the ***** **** ********, ***** **** need ** ******** ********** ***** **** subscriptions *** *** *** ****** ******** added ** ***. *** ****** **** be ***-******* *** * *** *-**** contracts. *** *******, * ****** ***** 1 **** **** * *-**** ********** Smart **** ******** ***** **** *** Enterprise *** ****** ******* (~$*** ****), plus ** ********** ***-***** $** *** Smart ****, * **% ******** ** software ****.

**********, ********** ***-****** ******* ***** ***** only ** ******* **** * ***** version ** *** *** ******** (*.*. ACC6 ** ****), ******* ** *** single-version ******* *****.

Smart ********* **** ********

***** ********* ***** ******* "*** *** software ********", ********** ******* ***** ********-***** system ******, *** *****-** ******** ****** pricing *** *** ****** ** *** plan ****; ********* ** *, *, and *-**** *********, ******* ** * one-time *******.

******** ********** **** ***** ********* **** does *** ******* *** ******* ******** upgrade ********:

** *** *** *********** *** ******* for ********* ** ******** ** ******* entitlement **** **** **** **. ** buying * ***-**** ****, ********* *** upgrade ** *** ***** ******** ******** within *** **** ** ***** ********. Because *** **** ** ********, ***** is ** **** ** "***** **" on ****** *****.

*** ******* *** * *****/**** **** plan *** *** *** ******* ********* with *** ******* ** ****-** **** certainty *** ******** **** *** ******** of ***** ****, ********** ** *** many ***** ******** ***** *** ** that ****.

*******

***** ********* ***** *** ****** *** camera *******, ********* ** *** ******* upgrade ********. ******** **** *** *-**** Avigilon ***** ********* **** ********* *********** to * ******-******* ******* *** *** same *****, *** **** ********** ***** services.

IPVM Image

************, *** *-**** *** *-**** ***** are ******** **** **** ** *** 3x *** ***** ** ***-**** *****, respectively:

  • *** ********** ***** **** *-****: $** MSRP *** ******
  • *** ********** ***** **** *-****: $** MSRP *** ******
  • *** ********** ***** **** *- ****: $100 **** *** ******

*** **** *** ******** ****** ****** the **** ******** ***** ** *** Enterprise.

Additional ***** ********

******** ********** *** *********** ****** **************** ***** ******** (**** ****), ***** ****** ****** ******** *** firmware ******** ** ********* *** *******:

*** ******** ****** ****** ******** **** is ******** ** ***** ********* **** continues ** ****** *** ******* **** features. *** *******, *** ******** ******* Health *******, ***** ** ******** *** Avigilon ***** ********, *** ******** *** capability ** ******* ****** ******** *** firmware ********

************, ******** ****** ****** ******** * multi-customer ****** ********* *** ******** ********, providing ****-**** *************, ****** ********** ******, hard ***** ********* *******, *** ************* status.

No **** ******* *** ****** ***** ****

******** ******* **** ***** **** ** "optional", *** ***** ** *** **** to *** **** ******* *** *********/*********** time ******* ** **** ***-*** ** renewal ** ***** ** *** ****. This ** ******** *** **** ******** upgrade/maintenance *****, ** ***** ************ *** general **, ***** **** ************* **** to ***********.

Technical ******* ****** **** *** ******

******** ********** ***** ** ** ****** to ***** ********* ******* ******:

*** ************ ** ********* ******* ******* all ******** ******* *********. **** ******** technical ******* ** *****, *-**** *** through *** *** ******* *********.

************, **** *********** * *********** ******* *********, ***** ** ******** ********* ** anyone:

** ******** ******** *** ******** ******* Community ** ******* ********* ******* ****** to ********* ********, **** ******, **** chat **** **** *******, ********* *** tools *** ****** ** ********* **********.

**** ** ******* ** ******* *********** offered ** *********, *** ******.

Compared ** ******* *** *********

********'* *** ******* **** ******** **** new *****-***** ******** ** *** ******** maintenance *** ********** *** ****** *** a ****** ******* *******. **** ************** Avgilon **** ******* *** *********, ***** do *** ***** ********** ***** ** on-premise ******** **** ***** ******** *********** contracts.

****, ******* ******* ************* **** *** any ****** **** ******* ******* ********, and **** ****** **** ***** ********* support *** ******* ******* **** * software *********** *********. ********* ****** *********** live ***** **** ******* ****** ******** hours *** *** *******, *** ** the ***-**** ***** ****** ***** ******* they **** * **** **** ****, or **** ******* *** **/* ***** support.

********'* ****** ***** *** ***** **** are **-**% ***** *** ****** **** Genetec ** *********.

Avigilon ***** ********

******** ***** **** ***** **** ** a "************" ** *** ***** ********, which**** ********** *********** ****** **** **** ****** ***** monitoring *** ******* ******* *********, ** its **** *** ********* *** ***********:

***** *** ****** ** ***** ****, we **** ******* **** *** ********* connect ******** ** ********* ** ******* to ******** ***** ********. *** ***** Assurance **** ******* ** * ************ of *** ***** ******** ** ****** it ****** *** *** ********* ** be ** *** ****** ******* ** our ********.

**** **** ******** **** ****** **** systems ** *** ****/****** ******* ** ACC ** ****** *** ********* ******* and ********* *** ********:

***** ************ ******* ***** ** *********** our ********* **** *** **** ******* of *** ******** **** ****, ***** enables ** ** ***** ** ********* higher ******* ********, ****** ********* ******* and ********* ********** ******** *** ************.

Comments (20)

Undisclosed #1

07/26/21 02:42pm

**** ******** **** ******** ******* ** compete ******** **** ********* **** **** which ********:

***** ****** ******* *******, ****** ****** monitoring, ***% *****-** ****** ** ********, as **** ** **** ************* *** Smart *******.

*** ******* ** ****** ******* ** the ****** ** ****.

Agree: 6
Disagree: 3
Informative: 6
Unhelpful
Funny

Undisclosed Manufacturer #2

07/26/21 03:07pm

*** ***** *** ******* ********* ***** that *** *** ******* *** ****** Avigilon ** *******'* *** *********'* ******** maintenance ********. **** ** *** *** case ** ***.

**'* *** ***** *** ****** ** the ******* **** *** *********** *** noted.

Agree: 7
Disagree: 5
Informative
Unhelpful: 2
Funny

Undisclosed Integrator #3

07/27/21 08:48am

*** ******* ** *** ** **** as *** ****** ******* ******* **** codes *** ********* **** **** ** of ****** **** ****.

**** ** * ****** **** *** Q4 ********* ** *** ******** **** week.

**’* ******** ****** ** **** **** it *****’* ****** *** ******* ******** at *** ** *** *** ***** upgrade **** **** ** *** ** enterprise ** ******.

******* ******** *** ** ******* ** either *****, *** *** ****** ********* until **** *** ******* *** ******* licensing *** **** *********.

*** **** ******* ** *** ***** upgrade ***** ** **** *** **********/ distributor *****’* **** ** ******* ******** licenses *** ******* ************, ********* **** has ************* **** * *** **** consuming *** **** ******** *******!

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

Michael Miller

In reply to Undisclosed Integrator #3 | 07/27/21 12:42pm

*** **** ******* ** *** ***** upgrade ***** ** **** *** **********/ distributor *****’* **** ** ******* ******** licenses *** ******* ************, ********* **** has ************* **** * *** **** consuming *** **** ******** *******!

***'* **** ** ***** ************ *** you ***** **** ** ***** ***** licenses **** *** **** *** *** you're ***** ** ***-**** *** ******* as ******* ****.

Agree: 1
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Michael Miller | 07/27/21 08:20pm

****’** ******** ** *** ********* **** they *****.

***’* *** *** *** *** ***-***-*****-*** and * ****** *****, *** *** 50 ****.

** * ********** **, ** *** anniversary ** *** ***** ***** ********, you’ll *** ** ********** ** ***** 150, **** * */* **** ****** for ** ** ****… **** ******* at *** (***********) **** ******** **** you’ll *** ** ********** ** ***** all *** ** *** **** ****…

Agree
Disagree
Informative
Unhelpful
Funny

Michael Miller

In reply to Undisclosed Integrator #3 | 07/27/21 11:34pm

** **** ******* **** ********* ** licneses **** *** ******* ******. ** even **** ** **** *** **** have ******* ******** **** *** ********* but **** **** * ****** ** a **** ** *** ********. **** I **** ** **** ** *** to *****.

Agree
Disagree
Informative
Unhelpful
Funny
Avatar

Sean Patton

IPVM | In reply to Undisclosed Integrator #3 | 07/27/21 01:16pm

*** ****** ******* ******* **** ***** are ********* **** **** ** ** August **** ****.

* ***** ******** ***** **** *** will ****** *** ****** ** *********, thanks *** *** ********.

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Sean Patton | 07/27/21 11:17pm

**** ** **** ***** ******* *** I’ll **** *** *** **** ** the ******

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Sean Patton | 07/28/21 05:31pm

********’* *** ************ ** ****:

*****://***.****.***/***/*******************/%**********-****-****-****-************%*******************-*********************.***?**********=*****&**********=******&************=********%*****%***%********-*******%*********%*****&***********=**********************************************

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Manufacturer #4

07/27/21 12:39pm

** * ***** ********* **** ******** to ** ****** ** ******* ******** "past *** ***" (*.*., ********* **** ACC *.*.*.** ** *.**.*.**) ** **** it **** ***** ** "**** ***** version ********" (**** *** * ** a ****** *** *)? ** **** those ******** ** ** ********* ******* cost?

Agree
Disagree
Informative
Unhelpful
Funny

Michael Miller

In reply to Undisclosed Manufacturer #4 | 07/27/21 12:40pm

**** ***** ******** **** **** ** ACC8 ** **** ** ****. **** like ******.

Agree: 5
Disagree
Informative: 3
Unhelpful
Funny

Jordi Ibero

Imago IP Solutions
In reply to Michael Miller | 07/29/21 11:59am

****, * ****** *** ******* ** the * ** * ** **** comes ** ******** ***** ******* * major ******* ***** ****

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed End User #5

07/28/21 03:07am

***** ******** *** ***** ** ******** who **** *** *** ************, **** was ******** **** ** ***** ********'* pricing ** **** **** ************'* ******* (who **** ****** ****** ***'*).

**** ******** **** ** ****** ** merge *** *** ************* ** *** future ******* *** '***** *****' ** existing *********. ***** ***, ** *****'* make * *** ** ***** *** a ******* ** ********'* **** ** have *** **** *********...!

Agree
Disagree: 2
Informative: 1
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Undisclosed End User #5 | 07/28/21 07:13am

******** **** **** ** ***** * or * ********** ******** *********…

******** ***

******** ******* ******

******

*****

*** *** ******* ****** *** ******* merged *** **** ****** ****.

** ** ** ***** ***** *** a ******** *** ** ** ******** but **** ********* ******** ********* ** what ******** *** ****.

**** *** *** ******** ******* ***** ACC8 ** * ***’* ***** * merged *** ** ** *** ***** this ****…

* ***** **** **** **** **** on ******** ************* *****

Agree
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed Manufacturer #7

In reply to Undisclosed Integrator #3 | 07/29/21 10:15pm

** * *** ********, * ***** I ***** ***** ******** ** ** in **** **** ************.

Agree
Disagree
Informative
Unhelpful
Funny: 2

Undisclosed Integrator #6

07/28/21 03:11am

**** ****** **** **** ** ********* a *** ***** ******* ***** * years

Agree: 1
Disagree
Informative
Unhelpful
Funny
Avatar

Sean Patton

IPVM | 07/28/21 05:59pm

*** ****** *** **** ******* ** reflect *** ***-**-**** / *************** ** Single-Version ******* ********.

Update - ****** ******* ******* ***-**-****/************

******** ********* **** ******-******* ******** *** end ** **** ***** ****** ****, 2021:

IPVM Image

*** ************ **** ******* *** ****** in ************* *************:

IPVM Image

**** ** * *** ***** **** Avigilon *******, **** *** **** ** the ***** **** ********, ***** **** need ** ******** ********** ***** **** subscriptions *** *** *** ****** ******** added ** ***. *** ****** **** be ***-******* *** * *** *-**** contracts. *** *******, * ****** ***** 1 **** **** * *-**** ********** Smart **** ******** ***** **** *** Enterprise *** ****** ******* (~$*** ****), plus ** ********** ***-***** $** *** Smart ****, * **% ******** ** software ****.

**********, ********** ***-****** ******* ***** ***** only ** ******* **** * ***** version ** *** *** ******** (*.*. ACC6 ** ****), ******* ** *** single-version ******* *****.

Agree
Disagree
Informative: 3
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Sean Patton | 07/28/21 09:34pm

****** ** *** **** **** * big *****, ** *** **** *** benefits ** *** ** *** ***** being ** *** **** (******) ******** and ********! * ***** **** ******** support ***** **** ******* **** **** sites ***** ** ****** ********!

***** **** **** **** ************* *************** between ********* ***** ******/****** ********.

**’* * ******** ******** ****** ** work ******* ** * ******* ******* is ******** ** * **** ******* or ***. *** ***** **** ***** that *** ******* ****** ** ***!

*** ******** ******* ** ******* **** some ******** **** *** ******* ** upgrades **** **** ***

Agree
Disagree
Informative
Unhelpful
Funny: 1
Avatar

Sean Patton

IPVM | 07/30/21 03:38am

******* ********* ********** ** ******* **** live ***** ******* ** ********* *** Milestone *********** *** *** *******, *** direct ***-**** ***** ******* ******** * Care **** ****, *** **/* **** support ******** **** *******.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny

Joe Di Stefano

08/03/21 03:58pm

*****, ** **** ** *** ** Stefano *** * ******* ******* ********* sales ** *******.

***** ******* **** ******* * ** want ** ***** * *** ************** about **** ** ******** **** ******* Advantage *** *** **-******** *** *****-***** offerings.

*** *** ******* ******** ****** **-******** purchases ** ******* **** ****** ******* and ************* ******** ****** *** ****** version. ********* *** **** ****** ** purchase *** ************* *********** ******* - Genetec *********. ** ********:

  • ******* ************* ***** *** **** *******
  • ******** ********
  • ***** ********* ********
  • ****** *********** ********
  • ***** *******
  • ********* ************ ***** **** *** ************ Services ****
  • ****** ****** *******

*** *** **-*-******* ********* ************* ******* access ** ***** ******* *** ******** as * **** ** *** ************ service. ***** ** ** **** ** purchase ********* ********** *** ******* **** products.

** ** **** **** ** ** charge ************* **** ** ****** ********, however ** ** ***** *** ********* different ******** ******* ***** **** ***** the ****.

** *** ** **** ******* **** further ********* ***** ******* *********, * am **** **** ***** ** ****** them **** ** *** ****** *******.

**** *******,

***

Agree
Disagree
Informative
Unhelpful
Funny
Login to read this IPVM report.
Why do I need to log in?
IPVM conducts reporting, tutorials and software funded by subscriber's payments enabling us to offer the most independent, accurate and in-depth information.
Loading Related Reports