Great report Brian! A minor clarification though on this section:
"ACC Must Be Running For Notifications: If Avigilon's VMS Client is not active and visible onscreen, operators may not see calls being made and no 'popup' notifications of missed calls are made."
Yes ACC must be running but the client does not need to be visible. As long as it is not minimized it will pop up to the front. I have ACC "hidden" behind multiple programs, but still active and it works fine. Just don't minimize to the taskbar and you are good.
Two pet peeves I have with these are:
it automatically opens calls in a new view window instead of an open slot on my current window. So if I am in the middle of something the intercom call overrides it to open the call in a new view window. That is one way I can tell if I missed a call when I return to my desk, ACC will be open to a new window and not how I left it.
Can't answer more than one call at once. I would roll these out more if a single operator had the ability to put a call on hold to answer another incoming intercom call. Can't do that and if you try to answer the second intercom it hangs up on the first.
Nice review Brian. One thing you didn't mention is if you have ACC integrated into ACM you can release the door from the intercom page and monitor the door events in any window inside the matrix. On the right is an Axis intercom which functions the same way as Avigilon's without the analytics. SIP and mobile phone app will be huge once they are added.
The additional fasteners will not mitigate all risk of removing the device, but the additional fasteners increase the time required by vandals to remove the unit, time that can be used to dispatch security personnel to stop removal or tamper attempts.
I'm not sure how much time it adds. These screws have become rather annoying because you can grab the bits for these at just about any store. If I have a bit with an electric screwdriver, the extra time spent is negligible.
I've used the bit below in certain rack applications. One time, I didn't have the bit and I was unable to remove the device. It wasn't in standard security kits at the time and this may still be true.
At least you are less likely to have the bit required to access and need to come back at another time. No, this issue isn't really with Avigilon and is a general industry observation. Often times the right slotted bit can open the tamper screws. I've done it many times.
You might as well use a Phillips head; you will be on video tampering either way.
I wouldn't expect Hikvision other other Chinese manufacturers to use more secure fasteners, but I would expect Avigilon or more premium brands to do so. They are charging a premium for a premium product (except for no SIP integration). It's always funny when the same bit will open Hikvision, Axis, and Hanwha products.
Don't think the fact that the HVI doesn't work with CORE software makes any real difference as STD and ENT are by far the most sold license options in real life.
I have to agree. The only time I've ever even seen Core edition is when it comes on the mediocre lower end Razberi knockoff. Even then, it is only on there for a few minutes until we upgrade the license.
Incorrect "Raspberry". I believe UI3 was referring to the Razberi ServerSwitches that Avigilon uses the same way they use Dell servers. However, I wouldn't have used the term knockoff if it is a Razberi. Perhaps it's a device that Avigilon uses that is a lower grade than the Razberi devices. Regardless, there was no PI mentioned.
I haven't heard of any 8 port appliances have issues. I did see the HD Video Appliance Pro 24-port go bad at least 3 times. However, no one stating they had a problem with the appliances other than they typically came with the CORE license that is mostly useless which is why it didn't matter to them that the intercom didn't work with that license. They would simply install STD or ENT after receiving the Razberi device.
If we are to compare a Dell server to a Razberi ServerSwitch, I would take the Dell and call the Razberi mediocre compared to the Dell. I liked the idea of having everything all in one, but I wasn't quite impressed with the hardware. I didn't spec it and I didn't sell it. I just simply installed it and that was my observation. For what the ServerSwitch devices cost, I would take a server with a separate managed switch. I carry the same opinion with AIO computers. I don't like the monitor married to the machine.
I find them useful for POCs and clients without racks or proper IDFs. The new units don't come with licenses, so the client is only paying for what they need, which makes these more useful. Also, there are the ES boxes which are very useful.