Avigilon H4 Intercom Tested

By: Brian Rhodes, Published on Nov 20, 2019

Avigilon is well-known for video surveillance and access, but how well does the company's intercom work?

We purchased and tested Avigilon's H4 Video Intercom to see how it compares to the competition.

In this report, we evaluate and test the following:

  • Avigilon H4 strengths & weaknesses
  • ACC & ONVIF VMS integration
  • Video performance analyzed
  • Pricing compared to competitors
  • How door strike integration works
  • Integrated IR LED operation
  • Optional lock relay examined

This test expands IPVM's intercom test series including Aiphone IX Series 2, Commend ID5 Intercom, Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an intercom shootout this fall.

******** ** ****-***** *** video ************ *** ******, but *** **** **** the*******'* ******** ****?

** ********* *** **************'* ** ***** ********** *** *** ** compares ** *** ***********.

** **** ******, ** evaluate *** **** *** following:

  • ******** ** ********* & weaknesses
  • *** & ***** *** integration
  • ***** *********** ********
  • ******* ******** ** ***********
  • *** **** ****** *********** works
  • ********** ** *** *********
  • ******** **** ***** ********

**** **** ******* ****'* intercom **** ****** **************** ** ****** *,******* *** ********,*******'* *******-*********,**** ******,**** ******* **** *******,** *****************'* **** *******. **** *** ** intercom ******** **** ****.

[***************]

Key ********

** *** *****, ********'* unit *** ******** *********** advantages:

  • **** ***** *******:****** **** ***** ***** intercoms, *** ******** **** delivers ****** ************ ***** in **** ************, **** with *********** ************.
  • ********** ******** **:********** ** **** ********, the ****'* ********** ** LEDs ******* **** ************ without ************ ******** ** typical ******** **** *********.
  • *****-**** ******* ***** *********:*** ** ******** ** both **** *** **** rated, *** ******** ********* is ******* **** **** tamper-resistant ******.
  • ***-*****, ****** ********:****** ***** ******** *******, making *** ********* ***** involves ******* * **** button ******** ****** **** using * ****** *******. Even ********* * **** uses ** ******** ****** rather **** * ******* code ** **** ****.

*******, *** ** ******** has **** ******* ********** that ********* *** ********* use:

  • *** ******** ** ********** Only ***********:**** **** *********, ******-*** ACC ******** ***** ******** integration, ******* ********* ***** higher *** ******* ***** Avigilon *********** **** ** intercom ******.
  • ** *** *************:** *** *************** *** supported, * ********** ********* by ********. *** ******** cannot ** ***** ** common **** *** ******** phone *******.
  • ** ****** ***:*** ******** ******** **** not ***** **** **** client ******** ** ****, and ****** ******* ** smartphones ** *** *********.
  • *** **** ** ******* For *************: ** ********'* *** Client ** *** ****** and ******* ********, ********* may *** *** ***** being ****. ** ***** are **** **** *** window ** *** **********, the ****** ** **** the ****** ***, *** no '*****' ************* ** missed ***** *** ********* or ****** **** *** made.

Image ******* **********

*** ****** *** ****** in **** *** ***** and **** ***** ***** quality ** *** ***** of **** ***** *****.

*** **** ******* ***** was ********* ****, ******** scenes **** ******** ******* scenes ***** **** ***** making ***** ******** **** within ******* ******* ***** of *** ******, ~*' - *' ****.

*** ***** ***** ******** ~650 *** ** * shaded ******** ********, *** even ** **** ***********, subject **** ******* *** clothing ****** **** ******* visible.

Good **/***** *****

*** ** ******** *** significantly ****** **** **** other **** ****** ********* in *****/**** ******, **** subject **** ******* ******* visible:

**** ** ****** **** very ******* ******* *****, the ** ******** ******** a ***** ***** *** ring *********** *** **** button, *** ********** **/*** filter.

Integrated ******** **

***** ****** ** ************ cameras, ********** ** *** cut ******* *** ********** not ******** **** ***** intercom *****, ********* ******* of *** **** ** have ****** **************** ** ****** *,****,******* ***, **********/ ********* *******.

*** ** ******** ******** adaptive ** **** ******* intensity ***** ** ******* distance **** *** ********. In *** *******, ******** at ******* ********* ** make ******** ***** **** evenly *** **** ** hot ** ****** *** zones.

*** *********** ** *** activated ** ******* *** call ******, *** ****** is ********* **** * traditional ************ ****** **** outside ***** ***** ***.

*** *** *** ******* above *** **** ***** sensor ** *** ******:

*************, *** ******* ******** a ****-** ****** ** the ******* ***** **** not ****** * ***** inside *** ***** ****, a ******* ***** ** H4 ********* ** ***** in *********** ** ** **** Dome ****** ************:

ACC ******** ** ********** ********

****** ***** **** *** station ** ******* **** using ****** ******** ** ACC ****** ********.

**** ***** *** ****, notification ** '******** *******' is **** ** *** viewing ******, ** *** animation ***** *****:

*******, *** *****-***** '****' ACC ******* ** *** compatible **** *** ** intercom, *** ********* ** requires *** **** ********/****** 'Standard' ** '**********' *******.

******** ********* **** ** us, **********:

** *** ****, *** can ********* [****] *** the ******** ** * camera ***** **** ******* does *** ******* *** rules ******, *****, ** the ******* *** ******* I/O. ** * ******* ACC ******** ** ********.

Bad: ** ****** **** *** ****** ******* ********

*** ** *** ******* tested ********* ** ********'* intercom **** *** ******* apps ** ********* ******* for ********* ******** ***** remotely.

******** *********:

*** [*******] *** ******** to **** **** *** intercom *** ***** ** no ***** *** **** can ** ****. *** ACC ****** *** ******* is ********* ** *********** and ****** ** ********* either ***** ** ** or **.

************, *** ******* ***** the *** ****** **** be ******** ******* ** receive **** *************, *** there *** ** ***-*** or ********** ******** ** notify ***** ** ***** if *** ****** ** minimized ** ******.

**** *** **** ** an *** *** ********** on ****** ******* ** take *****, *** ******* local-only *** ** *** H4 ******** ** ****** many ***** '************ *****' IP ***** ********* **** those **** **** *** Hikvision.

Bad: *** *** **********

******* ******** ** *** H4 ** ** ************* with ***, *** **** common ****** ** *********** intercom ******** **** **** or ***** ********** ***** systems. ** *******, **** of *** ****** ********* support ***** ******* ** smaller, ****-**-****, ***-***** **********, but *** ** ** only ****** *** ********** VMS *******.

** ***** ******** ***** the **** ** *******, they ********* *** ********* when ********** **** ** a ****** ******** ******:

*** ******** ** *** compatible **** *** *** the *********** ** ** our **** ******* *** once ********* **** ** a ******** ****** ** enable ***.

** **** ******** ** follow ********'* *** ******** and ****** **** *** functionality ** *****.

Video ******** *********** *******, *** *******

*** ****** ******** '****** recognition' ***** ********* **** helped ********* *** *********** recorded ****** **** ****** present ****** ***** *********.

*** ******* ******** *** appearance ** *** ******** boxes ******* ******* ******* in ***** ******** ******** test:

** *** *** ************ ********** ********* *** *** **** for **** ****** ** performance *** ***********.

** *** ****** *** intercom ** **** ** just **** *****, *** analytics ***** ** ******* but ** *** ******** is **** ** * surveillance ****** ** ****, the ********* *** ** a ****** *********.

ACC **-****** **** *******

*** **** **** ***********, a ****** ** ******* on *** **** ******* to ******/****** ****** ** the ********'* *** *******.

** ****** *** ******* with **** **** **** ******, ***** *** ****** more **** ** ***** with ** ****** ** malfunctions.

*** **** *** *****, the **-****** ****** ***** only * ***** ******** will ** ****** ****** operator ******** ** *** to *** ********'* ******.

Optional '******' **** *****

*** ** *** **'* uncommon *** ****** *********** is *** ******** ~$** 'Safety' *****, **** ** locate *********** ********** ********** lock ******* ***** ** a ***** **** ********* location **** **** *** unsecured ******** ********:

*** ***** ** ********* and ******* ** *** intercom ****, *** ****** passes ***** *** ****** or ***** ******* ** a **** ****.

** ****** ************* **** a (******* ****) **/** VDC **** ****** **** no ************.

Avigilon ******** *******

*** ** ******** (*.**-****-***-**) has * ****** ***** of ~$*** ***, *** the ******** *** ********* applicable '******' **** ***** is ****** ** ~$** USD. *** '******* ***** Adapter' *** ** ****** priced ** ~$*** *** for * ***** ******** price ** ~$*** *** for *** ***** **********.

*** ************* **** ****** licensing *** * ****** price ** ~$*** - $185 **** ***** ** version.

*** ** ******** ** generally **** ********* **** other ********* *******, ********** compared ** *** ~$*,*** street ***** ** *******'* ID5 *** *** ~$*,*** price ** ******* *****-**.

******** ******* ** ******* to**** ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***,******** ****'**** ********* ****** ** **** ** answer ***** **** **** stations ****** **** ********* purchases ** *** ******** licenses.

******** ** ****** **** and *** ********* **** distribution, **** * ********* channel ******** *********** *** 'internet ********' *******.

Physical ********

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** Avigilon ** ***** *** largest ** **********, **** larger **** ******* *****-**.

**** ****** ** ***** 3 ******, *** ****** the ********** ******* ***** adapter ****** *** ***** weight ** **** * pounds, *** ******* ***** hardware **** **** ** be*********** ***** ****** ***** or **** *******, ** ******* ****-******* screws **** ****** **** out ***** *** ******.

*** **** ** *** station ******** ~* ****** X *.** ****** * 3 ****** ***** **** the ******* ***** ******* increasing *****-*** ******** ** almost * ******.

***** ******* ********** **** the ** ****** **** similar ******** **** **, Commend, *** ****.

** *** ***** *****, we ******* *** ** intercom ** ***** ***** door ********:

Surface ***** *** **** *******

*** ******** ******* ** the ** ******** ** vandal ***** (****), *** is **** ***** ******* water *** **** *******, matching ** ********* *** ratings ** ***** '*****-****' intercoms **** ******* *****-**.

** ****** *** ** Intercom **** ******* ***** 802.3af *** *** *********** no ************ ** **** than ** *****.

****** *** **** **** access ** ******* ** a ******** ***** *** cables. **** *********, *** entire ****** ** ****** against ***** *** ****:

*** ***** ******** ** recessed ***** **** * quad-gang ********** *** ** fits **** * ******* mount ******* (****-**-*****) **** costs ~$*** ****.

Internal *****

*** **'* ******** */* connectors *** ****** ****** a ******* ****** ***** that ******** ****-***** ********** against ****** ***** *****, mist, ****, *** *******.

******, *** ** ******** capacity *** * ******* and * ***** ***** screw ******** ****** **********:

** ****** *** ***** by ********** ****** **** **** ********* Motion ******** ******** *** * *** 4500 ****** ******. ***** connections **** ******** *** worked ******* ***** ** ~75 ******.

ACC-based *************

****** ***** ********* **** has ******, *** ** is *** '**** *** play' *** ***** ** use **** ***** ** the ****** *** ******** rules ** ******** ** added *** ******** ********.

****** *** ******** ** ACC7 ** **** ** configuring '*****' ** *** VMS **** ****** ** intercom **** ** **** when *** ***** ****** is *******. *** ********** below ***** *** '****' creation ******:

*** **** ******, ** demo *** ******* ** the ***** *****:

***** *** ******* *** only ****** * *** minutes ** *********, *** extra **** ***** ********* and ********* *** ****** with ***** *********.

ONVIF *****, *** ** ********

***** **** ***, ** also ***** *** ********'* video ** ***** ** confirm ***** * *************. The ****** ***** ***** and ***** **** ** issue, ******** ******** ******* functionality *** *** *****:

**** ******** ******** *** not ***** * ********** and *** *** ** option ** ***** *****, which ******** *********:

********* *** **** ******** is **** ******* ** ONVIF ********* **** ** only ********* ** ***. Should ******* *** **** to ********* **** ***** be **** ** *** the **** *********. [********] is *** ***** ** any ***** [*****] **** have ********** *** **** thus ***.

Good: **** ******** ******

** ******** ******** ** the ** ******** ** that **** ********/******-********* ****** fasten *** ****** ** the ******** *******.

***** **** ********* *** 'secured' ***** *** ***** typically ***** *** ******, the ** **** *** at **** ****** ** the ******:

*** ********** ********* **** not ******** *** **** of ******** *** ******, but *** ********** ********* increase *** **** ******** by ******* ** ****** the ****, **** **** can ** **** ** dispatch ******** ********* ** stop ******* ** ****** attempts.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare/shoot **** *** ******* each ***** ** *** coming *****. **-***** *********** of ***** *******, ***-***** performance, *** ***** ******* will ** * *****.

***** *** *** ********** test *******:

** *** ******* ***'*******' ********* ********** *** ****** *****.

Firmware/Software ******** ******

  • ******** ** *.**-****-***-** ********:******** *.**.*.**(*****)
  • ******** **** ********: **.*.*.* (***** ******)
  • ***********: ****** ***.**.*.*, ****** V19.09.8.0 (***)

Comments (13)

***** ****** *****! * minor ************* ****** ** this *******:

"*** **** ** ******* For *************: ** ********'* *** Client ** *** ****** and ******* ********, ********* may *** *** ***** being **** *** ** 'popup' ************* ** ****** calls *** ****."

*** *** **** ** running *** *** ****** does *** **** ** be *******. ** **** as ** ** *** minimized ** **** *** up ** *** *****. I **** *** "******" behind ******** ********, *** still ****** *** ** works ****. **** ***'* minimize ** *** ******* and *** *** ****.

*** *** ****** * have **** ***** ***:

** ************* ***** ***** in * *** **** window ******* ** ** open **** ** ** current ******. ** ** I ** ** *** middle ** ********* *** intercom **** ********* ** to **** *** **** in * *** **** window. **** ** *** way * *** **** if * ****** * call **** * ****** to ** ****, *** will ** **** ** a *** ****** *** not *** * **** it.

***'* ****** **** **** one **** ** ****. I ***** **** ***** out **** ** * single ******** *** *** ability ** *** * call ** **** ** answer ******* ******** ******** call. ***'* ** **** and ** *** *** to ****** *** ****** intercom ** ***** ** on *** *****.

****** *** ****! *'** clarify *** ******** ***** to **** **** ******** (opened ****** **** ** to *** *****) *****.

** *** ** ****** phone ** ***** * bummer.

**** ****** *****. *** thing *** ****'* ******* is ** *** **** ACC ********** **** *** you *** ******* *** door **** *** ******** page *** ******* *** door ****** ** *** window ****** *** ******. On *** ***** ** an **** ******** ***** functions *** **** *** as ********'* ******* *** analytics. *** *** ****** phone *** **** ** huge **** **** *** added.

*** ********** ********* **** not ******** *** **** of ******** *** ******, but *** ********** ********* increase *** **** ******** by ******* ** ****** the ****, **** **** can ** **** ** dispatch ******** ********* ** stop ******* ** ****** attempts.

*'* *** **** *** much **** ** ****. These ****** **** ****** rather ******** ******* *** can **** *** **** for ***** ** **** about *** *****. ** I **** * *** with ** ******** ***********, the ***** **** ***** is **********.

*'** **** *** *** below ** ******* **** applications. *** ****, * didn't **** *** *** and * *** ****** to ****** *** ******. It ****'* ** ******** security **** ** *** time *** **** *** still ** ****.

*** **********, ****** **** Drive *** | ****** Atlantic

*** ***'* ***** ******** product ********* ******* **** companies **** ****:

****** *****, **** ***** Security ******, *****, ****, Fasteners

** ***** *** *** less ****** ** **** the *** ******** ** access *** **** ** come **** ** ******* time. **, **** ***** isn't ****** **** ******** and ** * ******* industry ***********. ***** ***** the ***** ******* *** can **** *** ****** screws. *'** **** ** many *****.

*** ***** ** **** use * ******** ****; you **** ** ** video ********* ****** ***.

* ******'* ****** ********* other ***** ******* ************* to *** **** ****** fasteners, *** * ***** expect ******** ** **** premium ****** ** ** so. **** *** ******** a ******* *** * premium ******* (****** *** no *** ***********). **'* always ***** **** *** same *** **** **** Hikvision, ****, *** ****** products.

***'* ***** *** **** that *** *** *****'* work **** **** ******** makes *** **** ********** as *** *** *** are ** *** *** most **** ******* ******* in **** ****.

***'* ***** *** **** that *** *** *****'* work **** **** ******** makes *** **** ********** as *** *** *** are ** *** *** most **** ******* ******* in **** ****.

* **** ** *****. The **** **** *'** ever **** **** **** edition ** **** ** comes ** *** ******** lower *** ******* ********. Even ****, ** ** only ** ***** *** a *** ******* ***** we ******* *** *******.

*** * **** ** this ***? * *****'* seen * ** ******* windows.

********* "*********". * ******* UI3 *** ********* ** the******* ****************** ******** **** *** same *** **** *** Dell *******. *******, * wouldn't **** **** *** term ******** ** ** is * *******. ******* it's * ****** **** Avigilon **** **** ** a ***** ***** **** the ******* *******. **********, there *** ** ** mentioned.

**.. ***** *** ****** on *** * **** appliances **** **** *** enterprise *** *** ******* just ****. *** ****** versions *** **** **** the ***-**** ******.

* *****'* ***** ** any * **** ********** have ******. * *** see *** ** ***** Appliance *** **-**** ** bad ** ***** * times. *******, ** *** stating **** *** * problem **** *** ********** other **** **** ********* came **** *** **** license **** ** ****** useless ***** ** *** it ****'* ****** ** them **** *** ******** didn't **** **** **** license. **** ***** ****** install *** ** *** after ********* *** ******* device.

** ** *** ** compare * **** ****** to * ******* ************, I ***** **** *** Dell *** **** *** Razberi ******** ******** ** the ****. * ***** the **** ** ****** everything *** ** ***, but * ****'* ***** impressed **** *** ********. I ****'* **** ** and * ****'* **** it. * **** ****** installed ** *** **** was ** ***********. *** what *** ************ ******* cost, * ***** **** a ****** **** * separate ******* ******. * carry *** **** ******* with *** *********. * don't **** *** ******* married ** *** *******.

**** *** * **** Appliance **** **** **** the ** *** ** Port **** **** ***.

* **** **** ****** for **** *** ******* without ***** ** ****** IDFs. *** *** ***** don't **** **** ********, so *** ****** ** only ****** *** **** they ****, ***** ***** these **** ******. ****, there *** *** ** boxes ***** *** **** useful.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Dahua Intercom Tested on Feb 07, 2019
Video intercoms are a growing market with video surveillance manufacturers expanding into this niche. IPVM is continuing its series of video...
Camera Disruptor Wyze Enters Sensor / Security Market on Mar 28, 2019
Wyze, the company that has disrupted consumer IP cameras, combining American marketing and Chinese manufacturer, has just announced its expansion...
Spring 2019 50+ New Products Directory on Apr 08, 2019
We are compiling a list of new products for Spring 2019 and have over 50 already. Contrast to Fall 2018 New Products Directory and Spring 2018...
Axis Door Station A8207-VE Tested on Aug 07, 2019
Axis newest door station, the A8207-VE, claims to deliver "video surveillance, two-way communication, and access control" in a single device. But...
Commend ID5 Intercom Tested on Sep 12, 2019
Commend touts the new ID5 intercom as 'timelessly elegant' and the slim body, glass front touchscreen indeed looks better than common, but ugly,...
Aiphone Video Intercom Tested (IX Series 2) on Nov 05, 2019
Aiphone was one of integrator's favorite intercom manufacturers but how well do their products work? The company's newest offering, the IX Series 2...
Budget Covert Cameras Tested on Nov 26, 2019
Covert cameras under $100 are widely available online but are they any good? To see how these models really work in the real world, we bought...
IP Camera Installability Shootout 2019 - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Uniview, Vivotek on Dec 09, 2019
What are the best and worst cameras to install? Which manufacturers make it the hardest or easiest to install their cameras? We tested 35 total...
Hikvision DS 2nd Gen Intercom Tested on Dec 12, 2019
With its newest IP intercom, Hikvision proclaims users can 'get full control over an entrance' regardless of where it is installed, home or office...
Wyze Smart Door Lock Test on Jan 14, 2020
Wyze's inexpensive cameras have grabbed the attention of many in the consumer market, but can the company's new smart lock get similar...

Most Recent Industry Reports

Hanwha Wisenet X Plus PTRZ Tested on Feb 14, 2020
Hanwha has released their PTRZ camera, the Wisenet X Plus XNV-6081Z, claiming the "modular design allows for easy installation". We bought and...
PRC Warns Against China Video Surveillance Hacks, Hikvision Targeted on Feb 14, 2020
Hackers are targeting China video surveillance manufacturers and systems, according to the PRC's main cyber threat monitoring body. The hackers...
IPVM Conference 2020 on Feb 13, 2020
IPVM is excited to announce our 2020 conference. This is the first and only industry event that will be 100% sponsor-free. Like IPVM online, the...
Bosch Dropping Dahua on Feb 13, 2020
Bosch has confirmed to IPVM that it is in the process of dropping Dahua, over the next year, as both IP camera contract manufacturer and recorder...
BluB0X Alleges Lenel, S2, Software House Are Dinosaurs on Feb 13, 2020
BluB0X is running an ad campaign labeling Lenel, S2, Software House, Honeywell, AMAG and more as dinosaurs: In a follow-up email to IPVM,...
London Live Police Face Recognition Visited on Feb 13, 2020
London police have officially begun using live facial recognition in select areas of the UK capital, sparking significant controversy. IPVM...
Converged vs Dedicated Networks For Surveillance Tutorial on Feb 12, 2020
Use the existing network or deploy a new one? This is a critical choice in designing video surveillance systems. Though 'convergence' was a big...
Monitoreal "Completely Autonomous" Home AI Tested on Feb 12, 2020
Monitoreal claims to allow users to "see the things you want (people, vehicles, animals) and ignore the things you don’t”, using AI to distinguish...
Cisco Video Surveillance Is Dead, Long Live Cisco Meraki Video Surveillance on Feb 11, 2020
A dozen years ago much of the industry thought that Cisco was destined to dominate video surveillance. They stumbled repeatedly, failing. Now it is...
BICSI For IP Video Surveillance Guide on Feb 11, 2020
Spend enough time around networks and eventually someone will mention BICSI, the oft-referenced but only vaguely known standards body prevalent in...