Avigilon H4 Intercom Tested

By Brian Rhodes, Published on Nov 20, 2019

Avigilon is well-known for video surveillance and access, but how well does the company's intercom work?

We purchased and tested Avigilon's H4 Video Intercom to see how it compares to the competition.

In this report, we evaluate and test the following:

  • Avigilon H4 strengths & weaknesses
  • ACC & ONVIF VMS integration
  • Video performance analyzed
  • Pricing compared to competitors
  • How door strike integration works
  • Integrated IR LED operation
  • Optional lock relay examined

This test expands IPVM's intercom test series including Aiphone IX Series 2, Commend ID5 Intercom, Zenitel's Vingtor-Stentofon, Axis access, Axis mullion door station, 2N Verso and Hikvision's door station. Look for an intercom shootout this fall.

Key ********

** *** *****, ********'* unit *** ******** *********** advantages:

  • **** ***** *******:****** **** ***** ***** intercoms, *** ******** **** delivers ****** ************ ***** in **** ************, **** with *********** ************.
  • ********** ******** **:********** ** **** ********, the ****'* ********** ** LEDs ******* **** ************ without ************ ******** ** typical ******** **** *********.
  • *****-**** ******* ***** *********:*** ** ******** ** both **** *** **** rated, *** ******** ********* is ******* **** **** tamper-resistant ******.
  • ***-*****, ****** ********:****** ***** ******** *******, making *** ********* ***** involves ******* * **** button ******** ****** **** using * ****** *******. Even ********* * **** uses ** ******** ****** rather **** * ******* code ** **** ****.

*******, *** ** ******** has **** ******* ********** that ********* *** ********* use:

  • *** ******** ** ********** Only ***********:**** **** *********, ******-*** ACC ******** ***** ******** integration, ******* ********* ***** higher *** ******* ***** Avigilon *********** **** ** intercom ******.
  • ** *** *************:** *** *************** *** supported, * ********** ********* by ********. *** ******** cannot ** ***** ** common **** *** ******** phone *******.
  • ** ****** ***:*** ******** ******** **** not ***** **** **** client ******** ** ****, and ****** ******* ** smartphones ** *** *********.
  • *** **** ** ******* For *************: ** ********'* *** Client ** *** ****** and ******* ********, ********* may *** *** ***** being ****. ** ***** are **** **** *** window ** *** **********, the ****** ** **** the ****** ***, *** no '*****' ************* ** missed ***** *** ********* or ****** **** *** made.

Image ******* **********

*** ****** *** ****** in **** *** ***** and **** ***** ***** quality ** *** ***** of **** ***** *****.

*** **** ******* ***** was ********* ****, ******** scenes **** ******** ******* scenes ***** **** ***** making ***** ******** **** within ******* ******* ***** of *** ******, ~*' - *' ****.

*** ***** ***** ******** ~650 *** ** * shaded ******** ********, *** even ** **** ***********, subject **** ******* *** clothing ****** **** ******* visible.

Good **/***** *****

*** ** ******** *** significantly ****** **** **** other **** ****** ********* in *****/**** ******, **** subject **** ******* ******* visible:

**** ** ****** **** very ******* ******* *****, the ** ******** ******** a ***** ***** *** ring *********** *** **** button, *** ********** **/*** filter.

Integrated ******** **

***** ****** ** ************ cameras, ********** ** *** cut ******* *** ********** not ******** **** ***** intercom *****, ********* ******* of *** **** ** have ****** **************** ** ****** *,****,******* ***, **********/ ********* *******.

*** ** ******** ******** adaptive ** **** ******* intensity ***** ** ******* distance **** *** ********. In *** *******, ******** at ******* ********* ** make ******** ***** **** evenly *** **** ** hot ** ****** *** zones.

*** *********** ** *** activated ** ******* *** call ******, *** ****** is ********* **** * traditional ************ ****** **** outside ***** ***** ***.

*** *** *** ******* above *** **** ***** sensor ** *** ******:

*************, *** ******* ******** a ****-** ****** ** the ******* ***** **** not ****** * ***** inside *** ***** ****, a ******* ***** ** H4 ********* ** ***** in *********** ** ** **** Dome ****** ************:

ACC ******** ** ********** ********

****** ***** **** *** station ** ******* **** using ****** ******** ** ACC ****** ********.

**** ***** *** ****, notification ** '******** *******' is **** ** *** viewing ******, ** *** animation ***** *****:

*******, *** *****-***** '****' ACC ******* ** *** compatible **** *** ** intercom, *** ********* ** requires *** **** ********/****** 'Standard' ** '**********' *******.

******** ********* **** ** us, **********:

** *** ****, *** can ********* [****] *** the ******** ** * camera ***** **** ******* does *** ******* *** rules ******, *****, ** the ******* *** ******* I/O. ** * ******* ACC ******** ** ********.

Bad: ** ****** **** *** ****** ******* ********

*** ** *** ******* tested ********* ** ********'* intercom **** *** ******* apps ** ********* ******* for ********* ******** ***** remotely.

******** *********:

*** [*******] *** ******** to **** **** *** intercom *** ***** ** no ***** *** **** can ** ****. *** ACC ****** *** ******* is ********* ** *********** and ****** ** ********* either ***** ** ** or **.

************, *** ******* ***** the *** ****** **** be ******** ******* ** receive **** *************, *** there *** ** ***-*** or ********** ******** ** notify ***** ** ***** if *** ****** ** minimized ** ******.

**** *** **** ** an *** *** ********** on ****** ******* ** take *****, *** ******* local-only *** ** *** H4 ******** ** ****** many ***** '************ *****' IP ***** ********* **** those **** **** *** Hikvision.

Bad: *** *** **********

******* ******** ** *** H4 ** ** ************* with ***, *** **** common ****** ** *********** intercom ******** **** **** or ***** ********** ***** systems. ** *******, **** of *** ****** ********* support ***** ******* ** smaller, ****-**-****, ***-***** **********, but *** ** ** only ****** *** ********** VMS *******.

** ***** ******** ***** the **** ** *******, they ********* *** ********* when ********** **** ** a ****** ******** ******:

*** ******** ** *** compatible **** *** *** the *********** ** ** our **** ******* *** once ********* **** ** a ******** ****** ** enable ***.

** **** ******** ** follow ********'* *** ******** and ****** **** *** functionality ** *****.

Video ******** *********** *******, *** *******

*** ****** ******** '****** recognition' ***** ********* **** helped ********* *** *********** recorded ****** **** ****** present ****** ***** *********.

*** ******* ******** *** appearance ** *** ******** boxes ******* ******* ******* in ***** ******** ******** test:

** *** *** ************ ********** ********* *** *** **** for **** ****** ** performance *** ***********.

** *** ****** *** intercom ** **** ** just **** *****, *** analytics ***** ** ******* but ** *** ******** is **** ** * surveillance ****** ** ****, the ********* *** ** a ****** *********.

ACC **-****** **** *******

*** **** **** ***********, a ****** ** ******* on *** **** ******* to ******/****** ****** ** the ********'* *** *******.

** ****** *** ******* with **** **** **** ******, ***** *** ****** more **** ** ***** with ** ****** ** malfunctions.

*** **** *** *****, the **-****** ****** ***** only * ***** ******** will ** ****** ****** operator ******** ** *** to *** ********'* ******.

Optional '******' **** *****

*** ** *** **'* uncommon *** ****** *********** is *** ******** ~$** 'Safety' *****, **** ** locate *********** ********** ********** lock ******* ***** ** a ***** **** ********* location **** **** *** unsecured ******** ********:

*** ***** ** ********* and ******* ** *** intercom ****, *** ****** passes ***** *** ****** or ***** ******* ** a **** ****.

** ****** ************* **** a (******* ****) **/** VDC **** ****** **** no ************.

Avigilon ******** *******

*** ** ******** (*.**-****-***-**) has * ****** ***** of ~$*** ***, *** the ******** *** ********* applicable '******' **** ***** is ****** ** ~$** USD. *** '******* ***** Adapter' *** ** ****** priced ** ~$*** *** for * ***** ******** price ** ~$*** *** for *** ***** **********.

*** ************* **** ****** licensing *** * ****** price ** ~$*** - $185 **** ***** ** version.

*** ** ******** ** generally **** ********* **** other ********* *******, ********** compared ** *** ~$*,*** street ***** ** *******'* ID5 *** *** ~$*,*** price ** ******* *****-**.

******** ******* ** ******* to**** ** ***** ****** at ~$*,***, ************ ******* ** ~$****** ******* *****-* *** ~$***,******** ****'**** ********* ****** ** **** ** answer ***** **** **** stations ****** **** ********* purchases ** *** ******** licenses.

******** ** ****** **** and *** ********* **** distribution, **** * ********* channel ******** *********** *** 'internet ********' *******.

Physical ********

*** ***** ***** ***** the ******** ** ***** between ***** ** ******* door ********, **** *** Avigilon ** ***** *** largest ** **********, **** larger **** ******* *****-**.

**** ****** ** ***** 3 ******, *** ****** the ********** ******* ***** adapter ****** *** ***** weight ** **** * pounds, *** ******* ***** hardware **** **** ** be*********** ***** ****** ***** or **** *******, ** ******* ****-******* screws **** ****** **** out ***** *** ******.

*** **** ** *** station ******** ~* ****** X *.** ****** * 3 ****** ***** **** the ******* ***** ******* increasing *****-*** ******** ** almost * ******.

***** ******* ********** **** the ** ****** **** similar ******** **** **, Commend, *** ****.

** *** ***** *****, we ******* *** ** intercom ** ***** ***** door ********:

Surface ***** *** **** *******

*** ******** ******* ** the ** ******** ** vandal ***** (****), *** is **** ***** ******* water *** **** *******, matching ** ********* *** ratings ** ***** '*****-****' intercoms **** ******* *****-**.

** ****** *** ** Intercom **** ******* ***** 802.3af *** *** *********** no ************ ** **** than ** *****.

****** *** **** **** access ** ******* ** a ******** ***** *** cables. **** *********, *** entire ****** ** ****** against ***** *** ****:

*** ***** ******** ** recessed ***** **** * quad-gang ********** *** ** fits **** * ******* mount ******* (****-**-*****) **** costs ~$*** ****.

Internal *****

*** **'* ******** */* connectors *** ****** ****** a ******* ****** ***** that ******** ****-***** ********** against ****** ***** *****, mist, ****, *** *******.

******, *** ** ******** capacity *** * ******* and * ***** ***** screw ******** ****** **********:

** ****** *** ***** by ********** ****** **** **** ********* Motion ******** ******** *** * *** 4500 ****** ******. ***** connections **** ******** *** worked ******* ***** ** ~75 ******.

ACC-based *************

****** ***** ********* **** has ******, *** ** is *** '**** *** play' *** ***** ** use **** ***** ** the ****** *** ******** rules ** ******** ** added *** ******** ********.

****** *** ******** ** ACC7 ** **** ** configuring '*****' ** *** VMS **** ****** ** intercom **** ** **** when *** ***** ****** is *******. *** ********** below ***** *** '****' creation ******:

*** **** ******, ** demo *** ******* ** the ***** *****:

***** *** ******* *** only ****** * *** minutes ** *********, *** extra **** ***** ********* and ********* *** ****** with ***** *********.

ONVIF *****, *** ** ********

***** **** ***, ** also ***** *** ********'* video ** ***** ** confirm ***** * *************. The ****** ***** ***** and ***** **** ** issue, ******** ******** ******* functionality *** *** *****:

**** ******** ******** *** not ***** * ********** and *** *** ** option ** ***** *****, which ******** *********:

********* *** **** ******** is **** ******* ** ONVIF ********* **** ** only ********* ** ***. Should ******* *** **** to ********* **** ***** be **** ** *** the **** *********. [********] is *** ***** ** any ***** [*****] **** have ********** *** **** thus ***.

Good: **** ******** ******

** ******** ******** ** the ** ******** ** that **** ********/******-********* ****** fasten *** ****** ** the ******** *******.

***** **** ********* *** 'secured' ***** *** ***** typically ***** *** ******, the ** **** *** at **** ****** ** the ******:

*** ********** ********* **** not ******** *** **** of ******** *** ******, but *** ********** ********* increase *** **** ******** by ******* ** ****** the ****, **** **** can ** **** ** dispatch ******** ********* ** stop ******* ** ****** attempts.

Upcoming ******** ********

**** *** ********* ******* individual ***** *** **** compare/shoot **** *** ******* each ***** ** *** coming *****. **-***** *********** of ***** *******, ***-***** performance, *** ***** ******* will ** * *****.

***** *** *** ********** test *******:

** *** ******* ***'*******' ********* ********** *** ****** *****.

Firmware/Software ******** ******

  • ******** ** *.**-****-***-** ********:******** *.**.*.**(*****)
  • ******** **** ********: **.*.*.* (***** ******)
  • ***********: ****** ***.**.*.*, ****** V19.09.8.0 (***)

Comments (13)

***** ****** *****! * minor ************* ****** ** this *******:

"*** **** ** ******* For *************: ** ********'* *** Client ** *** ****** and ******* ********, ********* may *** *** ***** being **** *** ** 'popup' ************* ** ****** calls *** ****."

*** *** **** ** running *** *** ****** does *** **** ** be *******. ** **** as ** ** *** minimized ** **** *** up ** *** *****. I **** *** "******" behind ******** ********, *** still ****** *** ** works ****. **** ***'* minimize ** *** ******* and *** *** ****.

*** *** ****** * have **** ***** ***:

** ************* ***** ***** in * *** **** window ******* ** ** open **** ** ** current ******. ** ** I ** ** *** middle ** ********* *** intercom **** ********* ** to **** *** **** in * *** **** window. **** ** *** way * *** **** if * ****** * call **** * ****** to ** ****, *** will ** **** ** a *** ****** *** not *** * **** it.

***'* ****** **** **** one **** ** ****. I ***** **** ***** out **** ** * single ******** *** *** ability ** *** * call ** **** ** answer ******* ******** ******** call. ***'* ** **** and ** *** *** to ****** *** ****** intercom ** ***** ** on *** *****.

****** *** ****! *'** clarify *** ******** ***** to **** **** ******** (opened ****** **** ** to *** *****) *****.

** *** ** ****** phone ** ***** * bummer.

**** ****** *****. *** thing *** ****'* ******* is ** *** **** ACC ********** **** *** you *** ******* *** door **** *** ******** page *** ******* *** door ****** ** *** window ****** *** ******. On *** ***** ** an **** ******** ***** functions *** **** *** as ********'* ******* *** analytics. *** *** ****** phone *** **** ** huge **** **** *** added.

*** ********** ********* **** not ******** *** **** of ******** *** ******, but *** ********** ********* increase *** **** ******** by ******* ** ****** the ****, **** **** can ** **** ** dispatch ******** ********* ** stop ******* ** ****** attempts.

*'* *** **** *** much **** ** ****. These ****** **** ****** rather ******** ******* *** can **** *** **** for ***** ** **** about *** *****. ** I **** * *** with ** ******** ***********, the ***** **** ***** is **********.

*'** **** *** *** below ** ******* **** applications. *** ****, * didn't **** *** *** and * *** ****** to ****** *** ******. It ****'* ** ******** security **** ** *** time *** **** *** still ** ****.

*** **********, ****** **** Drive *** | ****** Atlantic

*** ***'* ***** ******** product ********* ******* **** companies **** ****:

****** *****, **** ***** Security ******, *****, ****, Fasteners

** ***** *** *** less ****** ** **** the *** ******** ** access *** **** ** come **** ** ******* time. **, **** ***** isn't ****** **** ******** and ** * ******* industry ***********. ***** ***** the ***** ******* *** can **** *** ****** screws. *'** **** ** many *****.

*** ***** ** **** use * ******** ****; you **** ** ** video ********* ****** ***.

* ******'* ****** ********* other ***** ******* ************* to *** **** ****** fasteners, *** * ***** expect ******** ** **** premium ****** ** ** so. **** *** ******** a ******* *** * premium ******* (****** *** no *** ***********). **'* always ***** **** *** same *** **** **** Hikvision, ****, *** ****** products.

***'* ***** *** **** that *** *** *****'* work **** **** ******** makes *** **** ********** as *** *** *** are ** *** *** most **** ******* ******* in **** ****.

***'* ***** *** **** that *** *** *****'* work **** **** ******** makes *** **** ********** as *** *** *** are ** *** *** most **** ******* ******* in **** ****.

* **** ** *****. The **** **** *'** ever **** **** **** edition ** **** ** comes ** *** ******** lower *** ******* ********. Even ****, ** ** only ** ***** *** a *** ******* ***** we ******* *** *******.

*** * **** ** this ***? * *****'* seen * ** ******* windows.

********* "*********". * ******* UI3 *** ********* ** the******* ****************** ******** **** *** same *** **** *** Dell *******. *******, * wouldn't **** **** *** term ******** ** ** is * *******. ******* it's * ****** **** Avigilon **** **** ** a ***** ***** **** the ******* *******. **********, there *** ** ** mentioned.

**.. ***** *** ****** on *** * **** appliances **** **** *** enterprise *** *** ******* just ****. *** ****** versions *** **** **** the ***-**** ******.

* *****'* ***** ** any * **** ********** have ******. * *** see *** ** ***** Appliance *** **-**** ** bad ** ***** * times. *******, ** *** stating **** *** * problem **** *** ********** other **** **** ********* came **** *** **** license **** ** ****** useless ***** ** *** it ****'* ****** ** them **** *** ******** didn't **** **** **** license. **** ***** ****** install *** ** *** after ********* *** ******* device.

** ** *** ** compare * **** ****** to * ******* ************, I ***** **** *** Dell *** **** *** Razberi ******** ******** ** the ****. * ***** the **** ** ****** everything *** ** ***, but * ****'* ***** impressed **** *** ********. I ****'* **** ** and * ****'* **** it. * **** ****** installed ** *** **** was ** ***********. *** what *** ************ ******* cost, * ***** **** a ****** **** * separate ******* ******. * carry *** **** ******* with *** *********. * don't **** *** ******* married ** *** *******.

**** *** * **** Appliance **** **** **** the ** *** ** Port **** **** ***.

* **** **** ****** for **** *** ******* without ***** ** ****** IDFs. *** *** ***** don't **** **** ********, so *** ****** ** only ****** *** **** they ****, ***** ***** these **** ******. ****, there *** *** ** boxes ***** *** **** useful.

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