Arecont's QA and Reliability Examined

By John Honovich, Published on Nov 09, 2010

While determining accurate failure rates for cameras is difficult, a number of signs point to ongoing issues with Arecont's cameras.

The difficultly in determining failure rates is driven by (a) only the manufacturer knowing the actual number and (b) variances over time and model as hardware changes are made.  Because of this, it's very hard to make conclusions based on small number or short period sample sizes. We receive regular notices of hardware problems but are generally reluctant to do anything as we cannot be confident of the reports being an aberration.

However, in our experience, one IP camera manufacturer stands out for reliability concerns - Arecont Vision. Not only are they the manufacturer our integrator members most regularly report problems on, they are the camera manufacturer we have seen the most issues with in our own testing. We've done two rounds of testing over 2 years and both times we had to return multiple cameras and upgrade to new or beta firmware to fix problems. During this time, we asked Arecont Vision about the issues. Each time, Arecont acknowledged some prior problems but claimed that they had since been resolved. However, just last week, we had to upgrade to a beta firmware to fix an significant imaging problem on a camera available in production for the past 4 months (this problem, though reduced, still exists in the 10MP camera tested).

While Arecont undoubtedly offers low pricing for the resolution they offer and an aggressive new product release schedule, reliability issues are both a tax on integrators and a risk factor in timely and satisfactorily completing projects.

Below, Arecont Vision's CEO has responded addressing these concerns and describing their recently improved QA process.

2 reports cite this report:

Testing Arecont Omni on Oct 20, 2014
The Arecont SurroundVideo Omni is one of the most novel new camera offerings...
Debunking Arecont's PTZ Elimination Claim on Jun 23, 2011
Arecont Vision, manufacturer of only megapixel cameras, is contending that...
Comments : Members only. Login. or Join.

Related Reports

Coronavirus Hits Manufacturers, Standing Now, Worse To Come on Apr 06, 2020
Coronavirus is hitting security manufacturers, though overall modestly for...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of...
Milestone Has Problems on Oct 01, 2019
Milestone has problems. While the company previously excelled in the shift to...
Verkada Notification Outage on Dec 12, 2019
Verkada is suffering an event notification outage and analytic search...
Verkada: "IPVM Should Never Be Your Source of News" on Jul 02, 2020
Verkada was unhappy with IPVM's recent coverage declaring that reading IPVM...
Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how...
Biggest Low Light Problems 2019 on Nov 08, 2019
Over 150 integrators responded to our survey question: "What are the biggest...
"New" Arecont Fixes Failures "Without A Fight" on Jun 05, 2019
The "old" Arecont was infamous not only for its camera failures but for...
Mobile Access Control Usage Statistics 2020 on Sep 21, 2020
Most smartphones can be used as access control credentials, but how...
Pivot3 Mass Layoffs on Mar 27, 2020
Pivot3 has conducted mass layoffs, the culmination of grand hopes, a quarter...
The US Fight Over Facial Recognition Explained on Jul 08, 2020
The controversy around facial recognition has grown significantly in 2020,...
Forced Door Alarms For Access Control Tutorial on Aug 17, 2020
One of the most important access control alarms is also often ignored....
"Severely Impacted" Mercury Security 2020 Leap Year Firmware Issue on Jan 17, 2020
One of the largest access controller manufacturers has a big problem:...
Wide Dynamic Range (WDR) Guide on Oct 01, 2019
Understanding wide dynamic range (WDR) is critical to capturing high quality...
Camera Focusing Tutorial on Oct 14, 2019
Camera focus is fundamental to quality imaging. Mistakes can significantly...

Recent Reports

ISC Brasil Digital Experience 2020 Report on Oct 23, 2020
ISC Brasil 2020 rebranded itself to ISC Digital Experience and, like its...
Top Video Surveillance Service Call Problems 2020 on Oct 23, 2020
3 primary and 4 secondary issues stood out as causing the most problems when...
GDPR Impact On Temperature / Fever Screening Explained on Oct 22, 2020
What impact does GDPR have on temperature screening? Do you risk a GDPR fine...
Security And Safety Things (S&ST) Tested on Oct 22, 2020
S&ST, a Bosch spinout, is spending tens of millions of dollars aiming to...
Nokia Fever Screening Claims To "Advance Fight Against COVID-19" on Oct 22, 2020
First IBM, then briefly Clorox, and now Nokia becomes the latest Fortune 500...
Deceptive Meridian Temperature Tablets Endanger Public Safety on Oct 21, 2020
IPVM's testing of and investigation into Meridian Kiosk's temperature...
Honeywell 30 Series and Vivotek NVRs Tested on Oct 21, 2020
The NDAA ban has driven many users to look for low-cost NVRs not made by...
Ubiquiti Access Control Tested on Oct 21, 2020
Ubiquiti has become one of the most widely used wireless and switch providers...
Avigilon Aggressive Trade-In Program Takes Aim At Competitors on Oct 20, 2020
Avigilon has launched one of the most aggressive trade-in programs the video...
Mexico Video Surveillance Market Overview 2020 on Oct 20, 2020
Despite being neighbors, there are key differences between the U.S. and...
Dahua Revenue Grows But Profits Down, Cause Unclear on Oct 20, 2020
While Dahua's overall revenue was up more than 12% in Q3 2020, a significant...
Illegal Hikvision Fever Screening Touted In Australia, Government Investigating, Temperature References Deleted on Oct 20, 2020
The Australian government told IPVM that they are investigating a Hikvision...
Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020
Panasonic i-PRO presented its X-Series cameras and AI video analytics at the...
Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020
Hikvision, Dahua, and other China companies are marketing augmented reality...
18 TB Video Surveillance Drives (WD and Seagate) on Oct 19, 2020
Both Seagate and Western Digital recently announced 18TB hard drives...