Are Integrators at Fault for Wireless Video Surveillance Problems?

Author: John Honovich, Published on Jan 25, 2010

A common theme from manufacturers of emerging physical security technology is problems caused by security integrators. Firetide presents a very interesting case where an integrator was at fault for problems with a wireless video surveillance system. Here is a key excerpt:

"Per our suggestion they switched over to directional antennas. However, they cheapened out and purchased [non-Firetide approved antennas]. As a courtesy (because I live in the area) I went on site to see why they were still having problems. They had panel antennas at the poles but were trying to use 120 degree sector antennas to pick up multiple poles. I recommended purchasing more wireless mesh nodes but that was rejected. So they only other option was to use splitters to multiple panels which they accepted.  But because they did not want to spend the money or take the time to purchase LMR400 cable, they terminated some RG59 cable and it worked.

On the one hand, I am sympathetic to Firetide's conclusion that "much depends on correct installation and proper selection and placement of antennas." On the other, manufacturers are mostly stuck with the integrators available - good, bad or otherwise.

Interestingly, I have heard the same form of critique from the video analytic vendors who often blame the performance of integrators for false alarm issues.

We think the best way for manufacturers to resolve these problems is to:

  • Make products easier to use - by simplifying software configuration or providing kits that eliminate setup complexity. 
  • Provide easier to access in-depth training and education, preferably through on-line videos. We are blown away how hard it is to get even user manual for some products. For instance, Firetide has no user manuals available on-line nor any training. Like many manufacturers, their material is limited to high level marketing/propaganda. I am sure partners can get access to more details but why make it hard for techs to get this - especially when they may be on the road or be checking during hours when Firetide is closed or when the people in their office are unavailable.

While we think some integrators cause problems, we think its imprudent and counter-productive to focus the fault on them.

Comments : PRO Members only. Login. or Join.

Related Reports

Last Day - IP Networking Course May 2017 on Apr 27, 2017
Today is the last day to register for the May IP Networking Course. This is the only networking course designed specifically for video...
Anixter CEO Admits Price Deflation and Non-Exclusive Integrator Sales on Apr 26, 2017
Anixter's CEO has admitted to (1) price deflation impacting IP camera sales and (2) not always being 'exclusive' with security integrators. In...
Ring Floodlight Cam Tested on Apr 20, 2017
Ring has released their latest entry, the Floodlight Cam, calling it the "Evolution of Outdoor Security", touting motion activated floodlights,...
Dell EMC Surveillance Division Profile on Apr 20, 2017
With revenue growth from traditional IT customers slowing, Dell has set a focus on the security industry as a market where the company can offer...
Siklu PtMP Millimeter Wave Wireless Examined on Apr 18, 2017
Siklu is attempting to make millimeter-wave wireless systems more applicable in the security industry. Two years ago, they started marketing to the...
Top Selling Video Surveillance Distributors on Apr 17, 2017
These are the top selling video surveillance distributors in North America, as reported by 150 integrator survey respondents. In this report, we...
Hide or Show Models on Quotes - Integrator Statistics on Apr 13, 2017
Customers like to know what they are buying, but they might use an integrator's detailed quote to shop the system designed. This is a challenge...
PSA Distributor Favorability Results on Apr 11, 2017
To most integrators, PSA is is a vague unknown entity but to some, PSA is exactly what a distributor should be.  In this report we provide an...
Bosch B-Series Intrusion Tested on Apr 10, 2017
Bosch is one of the biggest names in intrusion but their B-Series panels, targeted at smaller site installs and available through distribution, are...
VMS Vs NVR Usage Statistics on Apr 07, 2017
What is used more often? VMS software or NVR appliances? 160 integrators told us what they most commonly use and why. [premium_content] Key...

Most Recent Industry Reports

Last Day - IP Networking Course May 2017 on Apr 27, 2017
Today is the last day to register for the May IP Networking Course. This is the only networking course designed specifically for video...
Hikvision EZVIZ Amazon Scam Revealed on Apr 26, 2017
Hikvision is violating US Federal Trade Commission guidelines and Amazon rules with a "Honest" Review Program scheme that provides gift cards to...
Anixter CEO Admits Price Deflation and Non-Exclusive Integrator Sales on Apr 26, 2017
Anixter's CEO has admitted to (1) price deflation impacting IP camera sales and (2) not always being 'exclusive' with security integrators. In...
Xandem Next Gen Intrusion Tested on Apr 26, 2017
Xandem's "full coverage motion tracking technology" is unlike any intrusion technology we have seen. We bought their new system and tested it...
Tri-Ed Favorability Results on Apr 25, 2017
Tri-Ed, owned by Anixter, far outranked Anixter, the lowest ranked company in our distributor favorability series. Still, Anixter's ownership did...
Eagle Eye Exec On Mountain Of Servers - VSaaS Growth Analysis on Apr 25, 2017
Eagle Eye VP of Operations, Hans Kahler, posted a picture of himself sitting on top of a shipment of new servers, as a testament to the companies...
Chinese 'Attacking Us From Every Direction', Says US FBI on Apr 25, 2017
"Chinese eating our lunch. Attacking us from every direction" said the US FBI's Deputy Director Andrew McCabe at the ASIS 2017 CSO Summit. .@FBI...
Axis Posts Strong Q1 2017 Financial Results on Apr 24, 2017
Axis posted strong numbers for Q1 2017, after having some challenges in 2016 (Q1 2016, Q3 2016). Inventory levels and overall spending show...
Axis Lowest Cost Outdoor IR Camera M2025-LE Tested on Apr 24, 2017
Axis has lagged offering low cost IR cameras while their Asian competitors have made IR standard even in their most entry level cameras. Recently,...
IPVM First Dean's List W2017 - Thomas Atkinson, Matt Hurly and Fredrik Lundqvist on Apr 24, 2017
IPVM is happy to congratulate and celebrate our first "Dean's List", the top students in our courses. For the Winter 2017 IP Networking course...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact