Are Integrators at Fault for Wireless Video Surveillance Problems?

Author: John Honovich, Published on Jan 25, 2010

A common theme from manufacturers of emerging physical security technology is problems caused by security integrators. Firetide presents a very interesting case where an integrator was at fault for problems with a wireless video surveillance system. Here is a key excerpt:

"Per our suggestion they switched over to directional antennas. However, they cheapened out and purchased [non-Firetide approved antennas]. As a courtesy (because I live in the area) I went on site to see why they were still having problems. They had panel antennas at the poles but were trying to use 120 degree sector antennas to pick up multiple poles. I recommended purchasing more wireless mesh nodes but that was rejected. So they only other option was to use splitters to multiple panels which they accepted.  But because they did not want to spend the money or take the time to purchase LMR400 cable, they terminated some RG59 cable and it worked.

On the one hand, I am sympathetic to Firetide's conclusion that "much depends on correct installation and proper selection and placement of antennas." On the other, manufacturers are mostly stuck with the integrators available - good, bad or otherwise.

Interestingly, I have heard the same form of critique from the video analytic vendors who often blame the performance of integrators for false alarm issues.

We think the best way for manufacturers to resolve these problems is to:

  • Make products easier to use - by simplifying software configuration or providing kits that eliminate setup complexity. 
  • Provide easier to access in-depth training and education, preferably through on-line videos. We are blown away how hard it is to get even user manual for some products. For instance, Firetide has no user manuals available on-line nor any training. Like many manufacturers, their material is limited to high level marketing/propaganda. I am sure partners can get access to more details but why make it hard for techs to get this - especially when they may be on the road or be checking during hours when Firetide is closed or when the people in their office are unavailable.

While we think some integrators cause problems, we think its imprudent and counter-productive to focus the fault on them.

Comments : PRO Members only. Login. or Join.

Related Reports

Nest Secure Alarm System Tested on Nov 16, 2017
Google's expansion continues, this time into home security with their Nest subsidiary's move into alarm systems. They paid more than a...
Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Selecting Access Control Readers Tutorial on Nov 09, 2017
Given the variety of types available, specifying access control readers can be a daunting process. However, focusing on a few key elements will...
Top 2017 Trends - Cyber and Analytics on Nov 09, 2017
The 2 clear top 2017 trends, according to IPVM integrator statistics are: Cyber Security Video Analytics This is a change from 2016...
Average IP Camera Cable Run Distance on Nov 07, 2017
Estimating cable lengths can be tricky, seemingly either all guess work or requiring each and every run to be measured, a time consuming task.  To...
ZoneMinder Open Source Profile on Nov 06, 2017
The first, oldest and probably the best known open source VMS is ZoneMinder. But where has it gone and is it still relevant today in a world of...
Top Manufacturers Gaining and Losing 2017 on Nov 03, 2017
3 years ago, IPVM statistics accurately and early identified the rise of Hikvision usage across Western markets (see Top Manufacturers Gaining and...
Honeywell Indiegogo-Funded DIY Intrusion System Examined on Nov 02, 2017
Honeywell did $39 Billion dollars in revenue last year, but they are asking the public for $50,000 (.0001% of revenue) to fund their Indiegogo...
Avigilon Access Control 2017 Examined on Nov 01, 2017
For more than 4 years, Avigilon has been in the access control business, since their May 2013 acquisition of RedCloud. Since then, Avigilon has...
Integrators Know Admin Passwords For Nearly All End-User Systems (Statistics) on Nov 01, 2017
With cybersecurity concerns rising, more scrutiny is being applied to various elements of security implementation. One of those is who knows the...

Most Recent Industry Reports

Panasonic Unified Surveillance Strategy Analyzed on Nov 17, 2017
Panasonic is now a "Unified Surveillance" offering, as their ASIS 2017 booth proclaimed: Looking to make a comeback in the security industry,...
Amazon Cloud Cam Is Poor (Tested) on Nov 17, 2017
Retail behemoth Amazon has entered the surveillance market with the Amazon Cloud Cam, the eyes of its just-announced Amazon Key delivery...
Nest Secure Alarm System Tested on Nov 16, 2017
Google's expansion continues, this time into home security with their Nest subsidiary's move into alarm systems. They paid more than a...
Dahua Forbes 'Next Web Crisis' Vulnerability Dispute on Nov 16, 2017
The buffer overflow vulnerability in Dahua products is not in dispute, in fact we covered it when it was first published. What is in dispute is...
Isonas Cofounders Split, Launch Partner/Competitor on Nov 16, 2017
Breaking up is hard to do, especially when door access security is at stake. But that is exactly what has happened at Isonas. Senior employees...
Hikvision China Criticizes The WSJ on Nov 15, 2017
Hikvision, through the Chinese government's authoritative news service, has criticized the WSJ investigation into Hikvision. In this...
PoE UPS Tested (Energy Reconnect) on Nov 15, 2017
In security, backup power is important, but most often requires UPS systems or extra cabling to devices for low voltage power. Now, some have...
Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Hikvision NVR 4.0 Improvements Tested on Nov 14, 2017
Hikvision has released firmware version 4.0 for select NVRs, touting two years of research and development, and claiming "the new generation GUI...
Vivotek Remote Stack Overflow Vulnerability on Nov 14, 2017
A stack overflow vulnerability in Vivotek cameras has been discovered by bashis, the security researcher who has also found vulnerabilities in...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact