Are Integrators at Fault for Wireless Video Surveillance Problems?

Author: John Honovich, Published on Jan 25, 2010

A common theme from manufacturers of emerging physical security technology is problems caused by security integrators. Firetide presents a very interesting case where an integrator was at fault for problems with a wireless video surveillance system. Here is a key excerpt:

"Per our suggestion they switched over to directional antennas. However, they cheapened out and purchased [non-Firetide approved antennas]. As a courtesy (because I live in the area) I went on site to see why they were still having problems. They had panel antennas at the poles but were trying to use 120 degree sector antennas to pick up multiple poles. I recommended purchasing more wireless mesh nodes but that was rejected. So they only other option was to use splitters to multiple panels which they accepted.  But because they did not want to spend the money or take the time to purchase LMR400 cable, they terminated some RG59 cable and it worked.

On the one hand, I am sympathetic to Firetide's conclusion that "much depends on correct installation and proper selection and placement of antennas." On the other, manufacturers are mostly stuck with the integrators available - good, bad or otherwise.

Interestingly, I have heard the same form of critique from the video analytic vendors who often blame the performance of integrators for false alarm issues.

We think the best way for manufacturers to resolve these problems is to:

  • Make products easier to use - by simplifying software configuration or providing kits that eliminate setup complexity. 
  • Provide easier to access in-depth training and education, preferably through on-line videos. We are blown away how hard it is to get even user manual for some products. For instance, Firetide has no user manuals available on-line nor any training. Like many manufacturers, their material is limited to high level marketing/propaganda. I am sure partners can get access to more details but why make it hard for techs to get this - especially when they may be on the road or be checking during hours when Firetide is closed or when the people in their office are unavailable.

While we think some integrators cause problems, we think its imprudent and counter-productive to focus the fault on them.

Comments : PRO Members only. Login. or Join.

Related Reports

Competing Against ADT on Jul 20, 2017
ADT is one of the biggest players in the security industry, with ~$4 billion revenue. In 2017, they were acquired / merged with Protection...
$8 Billion Utility Georgia Power Enters Surveillance Business Offering Avigilon And Genetec on Jul 19, 2017
Utilities are typically considered major customers of surveillance integrators but one utility, Georgia Power, with $8+ billion in annual revenue...
Hikvision Distributor Says Hikvision "Top Rated Yet Most Hated" on Jul 12, 2017
The CEO of 2M Solutions, a distributor selling Hikvision cameras under their own as well as Hikvision's brand has publicly declared Hikvision to be...
Convergint Total Recall CrimeEye Product Profile on Jul 11, 2017
Deploying video surveillance in metropolitan areas often brings challenges, including lack of infrastructure or excessive costs to extend...
Best Manufacturer Perks on Jul 07, 2017
A decade ago, the best manufacturer perk was likely a trip on the Pelco jet: But the Pelco jet is long, long, long gone. What types of perks...
Smoke Detectors Guide on Jul 06, 2017
Smoke detectors and carbon monoxide detectors add a life-safety component to burglar alarm systems. As intrusion detection sensors are used to...
"The Armed Robbery Epidemic" - NRF on Jul 06, 2017
The National Retail Federation (NRF) Protect 2017 featured a session titled: "The Armed Robbery Epidemic: How to Stay Safe". IPVM attended this...
Hikvision USA Hires VP of Business Development on Jul 05, 2017
Hikvision USA is expanding again, this time in its drive to move up market to larger integrators and end users. In this note, we analyze...
PTZ Usage Declines 2017 - Statistics on Jul 03, 2017
PTZ usage is declining, now at ~6% of all cameras integrator use, down from ~10% of cameras used in 2014, according to new IPVM...
Distributor Favorability Ranked (North America) on Jun 29, 2017
  What North American security / surveillance distributors do integrators favor the most? The least? 150 integrators rated and commented on the...

Most Recent Industry Reports

Axis Door Station Tested (A8105-E) on Jul 19, 2017
Axis continues their push into niche markets, especially audio, with network speakers, an IP horn, and video door stations. We tested Axis'...
Manufacturer Favorability Guide on Jul 19, 2017
This 120 page PDF guide may be downloaded inside by all IPVM members. It covers our 20 manufacturer favorability rankings and 20 manufacturer...
$8 Billion Utility Georgia Power Enters Surveillance Business Offering Avigilon And Genetec on Jul 19, 2017
Utilities are typically considered major customers of surveillance integrators but one utility, Georgia Power, with $8+ billion in annual revenue...
Knightscope Laughs off Robot Drowning on Jul 18, 2017
A day after a Knightscope robot drowned, Knightscope has issued an 'official statement' making fun of the issue: The implied message is that...
Microsoft Video AI Cloud Services Examined on Jul 18, 2017
Microsoft has released one of the most amazing video analytics marketing videos ever. In it, they detect oil spills, track individual people giving...
Hikvision USA Head of Cybersecurity Exits on Jul 18, 2017
Hikvision USA's Head of Cybersecurity has exited the company. In this note, we review the move, share Hikvision's feedback and examine the...
'Suicidal' Knightscope Robot Drowns on Jul 17, 2017
Knightscope continues its hyper growth, at least when it comes to controversy, this time with a 'suicidal' robot in Washington DC. And here is...
March Networks Company Profile on Jul 17, 2017
March Networks was one of the most well-known video surveillance manufacturers of the 2000s. In 2012, March was acquired by Chinese / American...
Milestone Beats OnSSI In Court on Jul 17, 2017
The litigation between former partners Milestone and OnSSI has finished, confirmed by both parties. In April 2016, OnSSI sued Milestone and in...
Power For Burglar Alarms on Jul 14, 2017
In order to operate, alarm panels require the high voltages found in electrical outlets be converted to the low voltages they run on. In this...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact