Struggling Arcules Changes Chief Revenue Officer

I feel Arcules has been developing so very slowly and is being passed on their chance for market share left and right. Their resources available beneath the Canon brand should be shining bright, especially when ARPTEC chipsets/future cameras eliminate their clunky physical architecture.

Get there, guys! We want a good cloud platform! The more entries available, the better we will all be.

The issue is not Arcules alone, as we argued this summer - Milestone Has Problems - the biggest of which is Arcules.

While this isn't the thread for it, Milestone has big UI problems.

I think “software only” cloud providers don’t offer enough of the pieces of the solution to ever be financial successful just selling SAS, as they don’t offer or making revenue from the internet connectivity, cameras and they don’t typically own the server farm, so after paying for hosting per camera to AWS or Azure etc, it is hard to make real RMR money at few bucks per camera. You have to have millions of cameras connected to make any kind of integration money.

This is not factoring in the challenges of developing Cloud VMS to work with 3rd party cameras. More and more concept of the “lock in” proprietary camera is less of a concern to general pop, as it to security industry people, as could be viewed as a commodity device. Proprietary camera/vms can also be easier to offer nice security features, that are harder to achieve with 3rd party camera and vms

Arcules cannot be a part of Milestone Cph.

First of all, it was conceived outside of the Brøndby office, as Milestone Management apparently did not feel that the Brøndby staff had the chops to do something innovative. Instead, "innovation" had to come from CA. In this case the "innovation" was to do "edge recording" and "cloud recording".

Milestone probably had a big fat red year coming up, and to make that disappear, Arcules was "sold" to Canon. Hole plugged. Arcules, at it's core, remains the same, but Milestones books would not be tainted by Arcules burn-rate.

If Arcules was an integral part of Milestone, it would basically be a cannibal in their midst. Obviously not in every case, but from time to time, you'd most assuredly have PM's from either team yelling about stealing customers and that sort of thing. There'd be heated arguments about prioritization of tasks that support Arcules vs XProtect.

For all intents and purposes, the current setup is the optimal one - if Arcules can get their act together. I think they can. It's not about headcount, but about getting the right heads, and I'm told they got some reinforcements from Cph to help clean up.

That said, even if they do clean up, I see some stiff competition that might steamroll Arcules (and others) down the line. If that happens, the best Canon can hope for is to cover their losses by selling it as an acquihire transaction.

From a technology standpoint I like Arcules. I like their choice of cloud provider, I like the interface, and I like their continuously evolving feature set. I want to see them succeed.

I’ve known Nigel Waterton for quite some time, and I don’t see him jumping onto a sinking ship. Despite the obvious differences between integrator and manufacturer sales, I think his industry experience will help significantly. I also think that his attention to detail and process is exactly what Arcules needs.

I just wanted to show my gratitude for the entire team at Arcules in light of this story.

Arcules understood the issues New York Security Solutions Inc was experiencing with our anchor client and their video system which consists of 45,000 cameras across the globe.

Together we have been successfully meeting some very unique and difficult deliverables.

To date no other company in the industry has ever done so much for New York Security Solutions Inc in such a short period of time.

Over the course of 4 months we migrated 9,000 cameras and accomplished the following.

- A fully vetted process for remotely converting a vms into an Arcules Gateway avoiding a rip and replace scenario.

- Supported 7 different camera manufacturers one of which does not play nice with most video management systems.

- A solution for exporting camera information from the current video solution and importing into Arcules

- A solution for archiving approximately 1 petabyte of vms footage a month into the cloud in preparation for the migration.

- A solution for accessing the archived video footage when the need arises.

- Complex user roles based on the clients requirements, something very few vms’s can do.

All while meeting security regulations in multiple countries.

We are no where close to being done, but I couldn’t be happier with the team we are working with.

Andreas, Steve, Matt, Cody, Cindy, Jeff, Ben, Nikolaj, Jesse and whoever I missed thank you.