An Inside Look at Hospital Security

Author: Carlton Purvis, Published on Nov 18, 2013

Security in hospitals is critical and they spend lots of money on security systems and services (e.g., third largest industry employing security guards). How hospital security works and what issues they face are key concerns.

In this interview with Margarita Castillo CPP, who retired after 24 years at University of New Mexico Hospitals as Manager Security Operations and Security team member, she explains why hospitals are different from traditional security settings, how officers coordinate with medical staff and what technologies worked and didn’t.

Why * ******** ** ********* **** *** ***** ********“The most unique thing is the fact that, as security, we’re dealing with patients and people with all types of medical issues, sometimes life-threatening heath issues. That very fact delays our ability to move them (patients) immediately should an emergency situation occur that threatens the hospital at large," she said.

***** ***** ******** ********, *** ******** *** ******** ** ******** and *** ********* *** * **** *********. ******* ** ***** concerns, *** ** *** ******* ******** *************** ** **** *** the ******* ** ******** *** ****** *** ******** ****** ******* remotely **** *** ******** ******. “*** **** ***** ****** ***** sound ** *** ******** ****** *** ** **** *** ********** would ******* *** *****, ******-********** **** *** *** ***** ***** ****** *** ****," *** said. *** ******** **** ***** ******* ** *** ***** *** maintain *********, ****** ****** **** ***** ****** ** ****, ******** and ********* **** ***** ******* * ****.

Why *** ********* **** ** * *********** ********* **** ** *** ***** ** *** ******** **** the ******* ***** ** ********. ****** *** ********** ****** ** or *** ** *** ********* **** ****. *** ******* ** medical ****** ***** **** * ****** **** ** * ******* life-threatening ********* **** ******** ********* ****** * ******* ******** ** other ********* ********. ******* ****** ******* *** ***** ***** ** the ** ***** **** **** ** *****, *********** ******. “** a ******, ******* *** **** ** ***** ***** ***** *** to *** ********* ****** ** *** ******’* *********," *** ****. There *** ****** ** ***** *** ******** ******* ******** ** ****** the ** *** ******* ** *** **** *****.

***** *** ********* * ****** ******** *** ****** ******* ************* **,*** ******** ******* ***** ********* room ********.  “** ****’* **** *** ******* ** ****, ** was **** * ******* ******** ****** *** ****** ** *** day,” *** ****. 

Worst ******** ********** *** *** *** **** *** **** *********

******** **** **** ** *** **** ** ****, *** ***** attempt ** ****** ******* **** ****** *** **** ****’*, **** the ******** ********** *********** *** *** ** ******** ** ******** ID ******. *** ******** ** ***** *** ******** ** *** hospital ********* *** ****** **** **** ***** *********** ** ****** the **** ***** ***** ** *** ********** *********** ******** ** areas **** ** *** “***” *****. ******* **** ** * teaching ********, **** ** *** ******* ******** ** ********* **** assigned ******** *********** **** ******* **** ** ****** *** **** of *** ******** ********** ** ***** ********. ******* ******** ** residents **** ******* **** ******* *** ******* **** ******* **** allowed **** ********** ** ****** ***** ******** ** **** ******. The ******** **** ******** ******** *** ******** *** ******** **** the ******* ** ******** *** *** ****** ***** ******* ******. “We ******* ******** *** ******* **** * *** **** ** make ** ****** ** **** *** *******,” *** ****.

** *** *** ****’*, *** ******** *** ************* *** ******** readers *** * ***** ** ****** ***. *** ******** ********** included *** ***** ***** ******* ********** *** ******** *** ******* 750 ******** *******. ********* *** ********* ******** ******* ****** ***** 1000.

*** **** *** ********** **** *** *** **** **** *** most ********* ** *** ******* *** ******** ******** ** ****** the *** ** ** **** ** ****** ***** ** ****** to **** ********** ******** *******. “*** ******* ** ***** ** area *** ** *** *** ******* **** ***** ** ******* over ***** ******** ****** *********** ** *** ******** ******* **** regard ** *** ** *** ******. * ***** **** ** something ** ***** *** ** *** *** ** **********. *** example, ** *** *** ******** ** *** ****** ****** ****** and ***** *** ****** ** *** ******* ****, * ******** positioned ******** ****** *** * ******** ******* ***** **** * tool **** ****** ***/*** ** ****** ******* **** ***** ******* a ******** *** ** *** ******* **** ** **********. * think ** ** ***** ** **** * **** **** *** security *****.  **’* *** *****, *** **’* *** ** *** level ** ***** ** **,” *** ****. ******** **** ** should **** **** ***** *********** ** **** ********** ***** ********** where *** ***’* ** **** ** * ****** ** ***** aggressive ** **** ******* **** ***** *****.

Security ******* ********Security officers were cross-trained to perform a variety of duties as required by the assigned location. Permanent location assignment often lead to complacency so security officers now rotate through locations and must learn the different tasks associated with that specific location, such as the Emergency Room or the Mental Health Center. This included patrols of the assigned facility, dispatch duties, access control, monitoring and operation of the video surveillance system. For patrols, they were trained not only to identify possible security threats, but to also challenge or question people who appeared to be lost or out of place, including people who might be off their medications. The training they received for this purpose was called “Crisis Intervention Training."

“**** ****** ******** ** *** ******* ***** ** **********, **** present **** * ******* *** ** **** ** ***** **** to ***** **** ** ***** ********,” *** ****. *** ******** officers **** ******* ** ********* ********* ********** ** ****** ****** issues ** ****** ** ** *****. **** **** ** ******** is *** ****** ***** *** **** ******** ** ****** ***********.

******** **** *** ******* ****** ********** ********* *** “****** ************ ******** (***)” ** **** *** ****** ******** ** ***** **** *** to **** **** ****** ****** ****** **** ** ******** ******, or *****  ****** ****** ******, *** ** ********* ****** *** their ********** *** **** *** ********** ** ****** ****** ********.

*** *** ******** *** ******* ** *** *********** ****** ********** and ******* * ************ ******** *** ******** ** *** *** ****** ****** ****** to *** ****** ********. *** **** ******** ********** ******** *** training ******* **** **** ** ***** ** ** ***** *** their ************. *** **** ******** ********** ***** ***** ******** *** *** topics ** *** ****** ****** ********* **** **** ** *** Emergency **** **********.

***** ******** *** ** ****, * ******* ***** ******** ***** to **** ******** ********. *** ** *** ******** **** **** hospital *********, ******* ** ********, ******** ******** **** **** *** ******* *** security ** * ******* *****. ****** *** ******, *** ****** of ******** ***** **** **** ** ******** ** **. **** did *** ******* *** ******** ** ******* ********* ********** *** was ****** **** *** ***** ************ *** ****** ******* *******, or *** ********* *** ****** *******.

Challenging ** * ******** *******

“***** ** ******, ******** ******** *** ********** *********, **** *** pick * ****** *** **** ***** ***** ********* *** ***** that ****** *** * *****. *** ******* **** **** * decision ** ** ******** ** ***, **** ***** **** *** the ******** ******* (*** **********) ******** *** ********. ** *** decision ** **** ** ***** *** ****** ***, ***** ** is ************ ** *** **********. **** ****** *** ********** ** bring ** * ****** ****** *** **** ** *** ** the ******** ******* *** ****** ********. **** *********** *** ******, the ******** ******* ***** ******* ****** *********** ** ** *** legitimacy ** *** ******’* ******* ** *** ********, *** ****. In **** ***** * ****** ***** ********* ** ******* **** of *** ******** ** ******** ******** **** ******* ******** ******* by ********* * ****** ** ********* ****.

"*** ********* ****** **** *** ******** * ****** *** ******* to ** ****, *** ** ***** ** **********," *** ****. "At *******, *** ********** ****** ****** ** ******** ** ******** immediately. ****** ******** ******* ** ***** ****** **** ** *** helps **** * ******** *** ** *** *********. *********** ***** particular ****** ********* *** *********** *** ***** ** *********.”

Incident ****

******** ******** *** ******** ** ******** * *** ** *** encounters ** ********* **** **** ******** **** *** ****** ** their *****. ***** ******** *** ********** ***** ********* *** *** turned ** ** *** ***** ********** ** *** *** ** their ******. *** ******* ** ******** ** **** ******* ***** he ** *** *** ********** ****** *** ****** ****, ** which **** *** ***-**** ** ******** ** *** ********** *** archived. ***** ******** ******** ** *** ***** ** **** ***** *** all **-****** ******** ******** **** ******** ** ******. ************* ** the ****** ******, ****’*, *** ***** *********** *********** **** ****** along ** **** ** ********** ** * ***** ***** ******** sheet.

Communication ******* ******* ***** *** ********

******** **** *** ** *** **** ********* ****** ***** ******* in * ******* ********** ** ************* **** ***** *****. *** security ********** *** **** *** *** ******* *********** ** ******* information ** ******** *********, *** **** ************ ******** ******** ****** new-hire ************.

“**** ** ******** *** **** ********** ***** ** ****** ***," she ****. “** **** **** ** ***** ******** ********* ** what *** ********* ****** *** ******** **** ******* ** ******** systems, *** **** ***********, *** **** ** *********** **** *** security ********** ****** **** ******* *** *** ******** ****.”  

**** **** ** *********** *** ****?  “** ****’* **** ** necessarily **** **** ******* ** ******** ******* * *** ******* X *** ********”, *** ****. “*******, ** **** ** **** that *** ******* ** **** * *** ** **** ** be **** *** **** ******** ********** ********* (***) *** ** aggressive ****** *** ** ******** ** **** ** ** ******** that * ****** **** ***** **** ... **** *** ** know **** ** ****** **** ** *** ** *** ******* (or *******),” *** ****. **********, ** ****** ******** ******** *** security ***** ** **** ****** *** *** ********** **** ********** to ** ******** *** ****** **** ** ***** ***** ****.

Security *******

******* ********** *** *** ************** ** * ******** ********* ****** within *** ******** ******. ******* ***** **** ******* ** **** 57 ** **** *** * ******** ********* **** ** * potentially ******* ******* ** *******. “** **** ** *** ********* phone ****, *** ********** ***** **** ********** *** ******* ** that ****. ** ******* ***** **** **** ****** *** *** security *********** ****,” *** ****. ***** ***** **** **** *** security ****** ***-********* **** ** ******* *********** ***** ***-********* ********** requiring ********.

Security ********The security team tried to make sure they could respond anywhere in the three-building hospital campus in about two minutes (a five-story building, seven story building and a mental health facility that was a block away). While the closest responding officer moved in the direction of the needed assistance, the dispatcher would relay information about the scene obtained from both the caller and any security cameras in the area. If the call came through the emergency number, all available officers would respond.  

“** ********* ** *****," *** ****. “** *** ***** ******* on *** ***** **** ** **** ****** *** ***** ******* then *** ***** ******** ***** **** *** *** ****** ** their *****. ** *** ******* ****’* *** ********, **** **** would **** ****** ** ******."

The ***** ** ***** ************ ** * ******** *******The main function of security cameras at UNM Hospitals was to provide real time situational awareness for the security team. The dispatcher and often, one other security officer monitored the security cameras while the others were on patrol and could be dispatched to check out anything observed from the control room. The priority cameras were at the entrances and the emergency room. If there was an incident, the dispatcher would pull up those camera views, or the camera views of the incident and do a quick review of the previous footage.

** ******* ******** ****, "*** ******** **** * **** ******* of ******* ********* ***'* *** ** ********* ** ** ***. The ******** *** *** ****** ****, ****** ******* **** * push ** ***** ********** *** ***** *********."

************ *** ********** ******** ** ****’* ******* ****** ** ******* **********. ***********, *** ********* *** **** ***** *** ******** *** a ******** ********* ** ***** ****** “**** ****."

“******* ** ******** * **** **** *****, *** *** ***** would ****** *** *** ******* **** ***** ***** ***** **** up *** ******** ********* ** **** ** ***** ***** ******** for ****** ****** * ***** *** ** ******** **** ***** conceal * **** **,” *** ****. *** ******* ******* ** the **** **** ****** **** ***** **** ****** ***** ***** without ***** ****** ***** ******* ** *** ********, ** *** wristband ***** ******* *** *** ****** ** *** *****, *** their ******** ** ******** *** ******** **** ****** **** ******* evidence ** ******* ****.

** ****, ***** * **** *** ****** ** * ******** in *** ****** *** ******, **** ******** ******** *** ******* and ***** **** *** **** ***** *** ******* ***** ******** but *** ********** ** ******* *****.  “**, **** *****, ******* of ****** ** ** ********* ** *** ********, **** ** Las ****** *** ******** * **** *****. **** **** ** show *** ****** **** **** ***** **** ******* ** **** the ******* ******,” *** ****. *** ****** ** ***** *** half ***** **** **** ***********.

**** ******** ***** ******* ***** *** ***** ********* ******** **** put *** ** ***** ** **** *** *** * ***** who ***** ** ******* ******* ********* *** *** *******.  *** baby *** ****************** *** ***** ***** *** * ***** ********.

Comments (2)

* *** ******** ** ******* ********** ******** ** * ******** guard ******* ** * ****** *** *** **** ********** *** hospitals. *** **** **** * *** *** * *** *********** for ********** *** ******* * ****** ***** ** ********** ** shift ****** ** ****** ***** ** *** ******* ***. ***** were ********** ******* * ****** ***** ******* **** ****** *** 1-3 ****** ***** ***** * ***. **** ********** ************ * got **** **** ****** ******* *** ***** ******* *** *** comfortable **** *** ********** ** *** *********** ** ****** ** a ********* ** ******** ******** ** ******* *** ****** *****.

* ** ******* *** *** *** ****** ***** *********** ************** technology ** *** ******** ( **** ****, ****** *******,...)*

*** ******** ** ******** (**** *. **********) *** **** ***********. He *** **** **** ** *****/***********. ** **** ****** **** we **** **** ********* ** **** ** ************* *** *** only ********* ** ** ***** *** *** ***** *** **** trusted **.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Hackable 125kHz Access Control Migration Guide on May 19, 2017
Despite being one of the most popular credentials, 125 kHz credentials are easily copied and insecure as we showed in our test results, video...
ShotSpotter To IPO, Facing Low Revenue and Losses on May 17, 2017
A rare event for North American security manufacturers is upcoming. ShotSpotter is planning to IPO on the NASDAQ, aiming to raise $34.5...
Shark Tank Startup Guard Llama Mobile Panic Tested on May 16, 2017
A Shark Tank TV show appearance has attracted big attention for Guard Llama, a security startup touting a 'panic button' paired with mobile app...
Smartphone Controlled Kevo Lock Tested on May 04, 2017
Smartlocks are a growing market, with millions sold. Kwikset's Kevo is one of the most common choices, using the Unikey smart phone access control...
Mobile Video Installation Statistics on May 02, 2017
Mobile video systems - those mounted on buses, trains, cars, boats, etc. - are a niche within video surveillance with its own particular...
Duress Codes For Alarms Systems on May 02, 2017
An alarm system can call for help in the event of an attempted break in, but only if it is armed. If an adversary forces an authorized user to...
Hack Your Access Control With This $30 HID 125kHz Card Copier on May 01, 2017
You might have heard the stories or seen the YouTube videos of random people hacking electronic access control systems. The tools that claim to do...
Burglar Alarm Zoning Guide on Apr 28, 2017
The function of an alarm panel is to gather information from sensors and respond to this information by triggering actions. While it is possible to...
A Marketing Home Run For Knightscope - Man Attacks Robot on Apr 27, 2017
We criticize Knightscope regularly - their lack of revenue, their trying to fool mom 'n pop investors, their associating themselves with a clueless...
IPVM First Dean's List W2017 - Thomas Atkinson, Matt Hurly and Fredrik Lundqvist on Apr 24, 2017
IPVM is happy to congratulate and celebrate our first "Dean's List", the top students in our courses. For the Winter 2017 IP Networking course...

Most Recent Industry Reports

H.265 / HEVC Codec Tutorial 2017 on May 25, 2017
Since 2013, video surveillance professionals have talked about the potential for H.265. Now, in 2017, H.265 is starting to gain mainstream...
Camera Course Summer 2017 on May 25, 2017
Learn video surveillance and get certified. IPVM provides live online classes, recorded videos, personal help, cutting edge education and...
Most Respected Manufacturer Competitors on May 25, 2017
Manufacturers told IPVM what competitor they most respected. In terms of total revenue, Hikvision, Dahua and Axis are certainly tops but would...
CyPhy 'Unlimited' Flight Time Security Drone Examined on May 25, 2017
Drones face several issues as commercial security platforms - legal restrictions (e.g., in the US, the FAA), costs, and limited flight durations...
Milestone Entry Level Mobile Password Vulnerability Disclosed on May 24, 2017
While many manufacturers have only addressed cybersecurity vulnerabilities after public disclosures were made (or threatened), Milestone has...
How Integrators Use IPVM on May 24, 2017
150 integrators explained how they use IPVM and how it helps them stay informed and improve their business.  The 4 main uses integrators cited for...
Alarm Supervision Guide on May 24, 2017
Burglar alarms can constantly monitor the health of attached circuits, sensors, and devices to ensure that they remain operational. This is known...
Arlo Go Cellular Cloud Camera Tested on May 23, 2017
Totally wireless surveillance cameras are growing but almost all typically depend on a hub and local Internet access. However, many outdoor...
Avigilon New COO James Henderson Profile on May 23, 2017
It has been nearly 2 years since the infamous Bryan Schmode 'resigned' as Avigilon COO. Now, Avigilon once again has a COO, promoting James...
Hikvision Marketer Caught Spamming, Fails at Coverup, Fired on May 23, 2017
A Hikvision marketing employee was caught by IPCamTalk trying to surreptitiously disparage IPVM and IPCamTalk. This is an outgrowth of Hikvision's...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact