Amazon Ring Access Controller Pro Problems Tested

By Brian Rhodes, Published Apr 23, 2021, 09:03am EDT

Amazon is seemingly expanding everywhere and this includes electronic access control, with its Ring Access Controller Pro that 'enables smart access at your electrical gate or door.'

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After a month of testing and working with Amazon, the fundamental problems with Amazon's approach became clear.

We share our experience inside.

Executive *******

***** ****** ********* ** sell *** **** ****** Controller ***, ******'* ********* and ******* **** **** is *** '*** ****', replacing **** **** * new '*** *** ********' device, *** **** ******. However, *** *** ****** does *** ********* **** the **** *** *** does ** ******* *** method ** ********* *** door.

*** *********** ** * convoluted *******, * $*** purchase *** * **** that **** *** **** and *** *********** **** a **** **** **** not ******* **** *** original ******** ********** ** unsatisfactory.

***** ****** *** ******* in *** ******, *** present ***** ** ***** access ******* ******** ** underwhelming, ** *** *** least.

Ring ****** ********** *** **** ***********

** ********* ******* ****** ********** *********** '*****-**' ******, *** ** ****** rep's ***************, *** ******* them *** ******'* ************.

*** *** **** ** that ** ******** ** being **** ** ****** the ***** *** ******** via ****'* ***, *** controller *** **** ********'* *** *** ************** **** ****** ****** Delivery ******* ** ****** the **** ** ******* packages. *** *** *********** we *** * ******* Ring ****** ** ** could ****** ******* ******* the **** *** ***** that ******** ******* **** enter ** ***** ******** and ** ** ******* in *** ********.

*** ***** ***** ** our **** ****. ****** the **** ****** **** on *** ******* (***** right). *** **** ******** also ******** **** **** ********* **** ***** *** ******:

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** ********* ************ *** **** ********** Pro *** ******'* ************, *** ********* *** strike *** ****** ** the ****:

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*******, ***** ************* **** ** ******** the ********** ******* **** ** there *** * ******* problem **** ****** ** troubleshoot ****** *** **** would ******* ** ** schedule * **** *****.

Amazon ****'* ***** ******* *****

*** ********** ***** *** not ******** ** ****'* installation ************, ***** *** defined ** '* ****** steps'.

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**** *** *** **** to ******** **** **** 2 *** *** ******** tech ******* **** *** not **** ** ***** complete ****** ************ ** link ** ** *** Ring *******. ** **** able ** ******** *** Stick ** ******, *** not *** ****** **********.

***** ** ****-********* ******** installation ***** ** *** own, ****** **** ******** IPVM's ****, **** ******* us *** ******** ******** materials ** ****** ************ installers ***** ** ************ completed.

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On **** **** *** & *******

**** ******'* ************* ******* onsite, ** ****** ** the ********* **** ****** Controller *** *** *********** took ** ****, ****** it *** *** "*** unit".

*** **** ******** *** quality ** *** ******** install, ***** ******** ******, strike, *** ***** *********** for * *** **** he ********* ** *** place:

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**** *** **** *** fully ********** *** ********** with ****** *** ******* has *** '****' ****, but ** *** ****** for ****** ******.

******, *** '***' ********** is ***** **** ***************'* ********, ***** **** ****'* distribution ********. *** '***' unit ** *** ****** for ****** ** ***** same *******.

No **** ***********

*******, ******* *** ********* swap, *** ****** ********* told ** (*** ** confirmed **** * **** to *******) *** *** device **** *** ********* with *** **** ***, a *** ******* ** the '***' ****** **********:

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*** *** ******* ****** users ** ****** ** unlocking *** ****; ***, card, ***, ** *********. The *** **** ** that ** ***** ** use *** ******/******, ** would **** ** *** another ****** ******** *** the ********* *** ********** allows ****** ******* **** to ****** *** **** via ***** *** *** Business ***.

Amazon *** ********

**** ****** **** ***** with ****** *** ***** why ** ********* * device **** **** *** meet ******* ******:

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** ********, ****** '********** for *** *************' *** told ** **** ***** contact ** **** **** steps:

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**** ** ****'* ******** emails ** ***** ***** to ******* **** ***** have **** ********.

Amazon ** ********

**** ******* **** *** rep, ** ********** ********* confusion **** ****'* ****** Controller **** ***** '*** for ********' ******* **** are *** *** ****** resell.

** ****** ******** ****/***** and ****** ** *** original ******** ********** **** our ****** **** ********, but **** ** **** raised *** ***** ** it *** *******, ***** the '***' *******, ** having ** ******** *** another *******.

****** *** *** ******* to ** **** ********* the ********* ******* *** to ********* ** ******** communication, *** ** ******* this ***** ** *** cause *** **** ** the ********.

Current ******* ******: ******* *** ******

*** *** ****** ** more **** ** **** since ******* ********, **** is ***** ** ****** to *****/******* ****'* ****** Controller ***.

******* *** *********** ***** recognition **** **** ***** in ******** ******* *** doorbells, **** ***** **** access ******* ** ******* with ********.

Comments (10)

Undisclosed Integrator #1

04/23/21 05:48pm

**** **** *** **** their ***** **** ** when **** **** *** world **** *** ***** to ************* *** ********** security ****** *** ** buy ***** *** ** their **** *****.

***. ***** **/****** ********* are * ****.

Agree: 1
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Brian Rhodes

IPVMU Certified | 04/23/21 07:43pm

* ****** ***** ***** the '****** ****' **** was ********** ******. ** clarify, ** ** ******** by***** ****, * ******** ******** install *******, *** ** a ************* *** ******.

*** ******* **** ***** itself ** ***** ********* ***.

Agree
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Informative: 2
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Funny: 1

Undisclosed Integrator #2

04/26/21 03:22am

****, ***, **** ***** mistake *** ********* ******'* stated *******, ******** *** integration ********* *** *** "device". **'* **** ******* is *** ***** ******'* access ** **** ******* (at ***** *** ***).

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John Honovich

IPVM | 04/26/21 11:54am

******: ****** ** *** trying ** **** * technician ********* **** ********, ***** ***** ****** as:

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*** **** ***** ******* shows ********* ********* ** LinkedIn:

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** ** *** **** enough ***** *** ******* to **** * ****** position ** ****.

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Undisclosed Integrator #3

04/26/21 04:41pm

*** *** ***** ******* a ******** *** *** ethernet *******. * ****** you **** ******* *** ethernet *******. * **** the **** ** *** AT&T ******** ******** ****** included **** *** ******** model, *** ** ********* about *** ************* ******** (or ********* **** **). On ****** *****, *'* also ** ******* *** often *** **** ***** out ****. **** ** posted ** **** ******* continues.

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Undisclosed Integrator #4

04/26/21 07:55pm

**** ** * ******* company. **** ****** ** be ****** ** ***** commercial ********, *** **** don’t ****** **** **. Their ******* ******* ** weak **** **** ****** coverage *** *********. ** channel ********** *** *** Ring ******* **** ***** to *** ********** **** how **** **** ****.

** *** ** ****, the ******** ** *** suited *** ********** *** and ** *****’* ****** that **** *** ****** to **** **** ******. Just **** ** *** recent ******** ***** **** released. **’* * ******* Ring **** **** **** they ****** ** *** on *** **** ** your ********/****.

********** ** ***** ***** with ************* *** ***** Ring ** *****. **** have * **** *** to ** ****** **** are **** ***** *** small ******** *********.

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Informative: 4
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Brian Rhodes

IPVMU Certified | In reply to Undisclosed Integrator #4 | 04/26/21 08:06pm

**** **** ** *** recent ******** ***** **** released. **’* * ******* Ring **** **** **** they ****** ** *** on *** **** ** your ********

* *** ************ ********* here, *** ***** ********* this ****** ***** **** a **** **** ********:

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** ** $**, ***** *" * 9", *** ******** ** the **** ***** ******.

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Funny: 4
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Brian Rhodes

IPVMU Certified | 04/27/21 11:14pm

******: ****** **** ******* called ** *** ******* a ******.

*** ****** **** ********* is ** ********** '***-**********' Ring ****-* **********. ****** said **** ***** ** did *** ********* **** they ******* ** ******* it **** *** **** app, **** *** ******** now **** * ****** update.

*******, **** **** ** clear **** **** ***** not ** ********* *** sale *** ** ***** a *****. **** **** wait ***** *** *** unit ** ******** ****** considering ********** **********.

****** ****** ** ****** our ******* $*** ******** price *** *** ****** Controller ***.

** **** ***** **** in * ***** ** the ******* ****** ** the *** ****-*.

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John Honovich

IPVM | In reply to Brian Rhodes | 04/27/21 11:24pm

** **** ** *** status **** ** *** Access ********** ***? **** are ******* ** *** it ** ** ***** to ** ************ ** what?

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Brian Rhodes

IPVMU Certified | In reply to John Honovich | 04/27/21 11:32pm

*** **** **** ** Ring **** '******** ** support *** ******** ******' even ***** *** *** unit ******* ******** *********. It **** ** ************ but *********.

* **** ***** *** the **** ****** *** our ********* **** ** it *** *********, *** our *** ***** *** clarify, *** * *** offered *** ******.

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