Amazon Ring Access Controller Pro Problems Tested

By Brian Rhodes, Published Apr 23, 2021, 09:03am EDT

Amazon is seemingly expanding everywhere and this includes electronic access control, with its Ring Access Controller Pro that 'enables smart access at your electrical gate or door.'

IPVM Image

After a month of testing and working with Amazon, the fundamental problems with Amazon's approach became clear.

We share our experience inside.

Executive *******

***** ****** ********* ** sell *** **** ****** Controller ***, ******'* ********* and ******* **** **** is *** '*** ****', replacing **** **** * new '*** *** ********' device, *** **** ******. However, *** *** ****** does *** ********* **** the **** *** *** does ** ******* *** method ** ********* *** door.

*** *********** ** * convoluted *******, * $*** purchase *** * **** that **** *** **** and *** *********** **** a **** **** **** not ******* **** *** original ******** ********** ** unsatisfactory.

***** ****** *** ******* in *** ******, *** present ***** ** ***** access ******* ******** ** underwhelming, ** *** *** least.

Ring ****** ********** *** **** ***********

** ********* ******* ****** ********** *********** '*****-**' ******, *** ** ****** rep's ***************, *** ******* them *** ******'* ************.

*** *** **** ** that ** ******** ** being **** ** ****** the ***** *** ******** via ****'* ***, *** controller *** **** ********'* *** *** ************** **** ****** ****** Delivery ******* ** ****** the **** ** ******* packages. *** *** *********** we *** * ******* Ring ****** ** ** could ****** ******* ******* the **** *** ***** that ******** ******* **** enter ** ***** ******** and ** ** ******* in *** ********.

*** ***** ***** ** our **** ****. ****** the **** ****** **** on *** ******* (***** right). *** **** ******** also ******** **** **** ********* **** ***** *** ******:

IPVM Image

** ********* ************ *** **** ********** Pro *** ******'* ************, *** ********* *** strike *** ****** ** the ****:

IPVM Image

*******, ***** ************* **** ** ******** the ********** ******* **** ** there *** * ******* problem **** ****** ** troubleshoot ****** *** **** would ******* ** ** schedule * **** *****.

Amazon ****'* ***** ******* *****

*** ********** ***** *** not ******** ** ****'* installation ************, ***** *** defined ** '* ****** steps'.

IPVM Image

**** *** *** **** to ******** **** **** 2 *** *** ******** tech ******* **** *** not **** ** ***** complete ****** ************ ** link ** ** *** Ring *******. ** **** able ** ******** *** Stick ** ******, *** not *** ****** **********.

***** ** ****-********* ******** installation ***** ** *** own, ****** **** ******** IPVM's ****, **** ******* us *** ******** ******** materials ** ****** ************ installers ***** ** ************ completed.

IPVM Image

On **** **** *** & *******

**** ******'* ************* ******* onsite, ** ****** ** the ********* **** ****** Controller *** *** *********** took ** ****, ****** it *** *** "*** unit".

*** **** ******** *** quality ** *** ******** install, ***** ******** ******, strike, *** ***** *********** for * *** **** he ********* ** *** place:

IPVM Image

**** *** **** *** fully ********** *** ********** with ****** *** ******* has *** '****' ****, but ** *** ****** for ****** ******.

******, *** '***' ********** is ***** **** ***************'* ********, ***** **** ****'* distribution ********. *** '***' unit ** *** ****** for ****** ** ***** same *******.

No **** ***********

*******, ******* *** ********* swap, *** ****** ********* told ** (*** ** confirmed **** * **** to *******) *** *** device **** *** ********* with *** **** ***, a *** ******* ** the '***' ****** **********:

IPVM Image

*** *** ******* ****** users ** ****** ** unlocking *** ****; ***, card, ***, ** *********. The *** **** ** that ** ***** ** use *** ******/******, ** would **** ** *** another ****** ******** *** the ********* *** ********** allows ****** ******* **** to ****** *** **** via ***** *** *** Business ***.

Amazon *** ********

**** ****** **** ***** with ****** *** ***** why ** ********* * device **** **** *** meet ******* ******:

IPVM Image

** ********, ****** '********** for *** *************' *** told ** **** ***** contact ** **** **** steps:

IPVM Image

**** ** ****'* ******** emails ** ***** ***** to ******* **** ***** have **** ********.

Amazon ** ********

**** ******* **** *** rep, ** ********** ********* confusion **** ****'* ****** Controller **** ***** '*** for ********' ******* **** are *** *** ****** resell.

** ****** ******** ****/***** and ****** ** *** original ******** ********** **** our ****** **** ********, but **** ** **** raised *** ***** ** it *** *******, ***** the '***' *******, ** having ** ******** *** another *******.

****** *** *** ******* to ** **** ********* the ********* ******* *** to ********* ** ******** communication, *** ** ******* this ***** ** *** cause *** **** ** the ********.

Current ******* ******: ******* *** ******

*** *** ****** ** more **** ** **** since ******* ********, **** is ***** ** ****** to *****/******* ****'* ****** Controller ***.

******* *** *********** ***** recognition **** **** ***** in ******** ******* *** doorbells, **** ***** **** access ******* ** ******* with ********.

Comments (10)

Undisclosed Integrator #1

04/23/21 05:48pm

**** **** *** **** their ***** **** ** when **** **** *** world **** *** ***** to ************* *** ********** security ****** *** ** buy ***** *** ** their **** *****.

***. ***** **/****** ********* are * ****.

Agree: 2
Disagree
Informative
Unhelpful
Funny
Avatar

Brian Rhodes

IPVMU Certified | 04/23/21 07:43pm

* ****** ***** ***** the '****** ****' **** was ********** ******. ** clarify, ** ** ******** by***** ****, * ******** ******** install *******, *** ** a ************* *** ******.

*** ******* **** ***** itself ** ***** ********* ***.

Agree
Disagree
Informative: 2
Unhelpful
Funny: 2

Undisclosed Integrator #2

04/26/21 03:22am

****, ***, **** ***** mistake *** ********* ******'* stated *******, ******** *** integration ********* *** *** "device". **'* **** ******* is *** ***** ******'* access ** **** ******* (at ***** *** ***).

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | 04/26/21 11:54am

******: ****** ** *** trying ** **** * technician ********* **** ********, ***** ***** ****** as:

IPVM Image

*** **** ***** ******* shows ********* ********* ** LinkedIn:

IPVM Image

** ** *** **** enough ***** *** ******* to **** * ****** position ** ****.

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #3

04/26/21 04:41pm

*** *** ***** ******* a ******** *** *** ethernet *******. * ****** you **** ******* *** ethernet *******. * **** the **** ** *** AT&T ******** ******** ****** included **** *** ******** model, *** ** ********* about *** ************* ******** (or ********* **** **). On ****** *****, *'* also ** ******* *** often *** **** ***** out ****. **** ** posted ** **** ******* continues.

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #4

04/26/21 07:55pm

**** ** * ******* company. **** ****** ** be ****** ** ***** commercial ********, *** **** don’t ****** **** **. Their ******* ******* ** weak **** **** ****** coverage *** *********. ** channel ********** *** *** Ring ******* **** ***** to *** ********** **** how **** **** ****.

** *** ** ****, the ******** ** *** suited *** ********** *** and ** *****’* ****** that **** *** ****** to **** **** ******. Just **** ** *** recent ******** ***** **** released. **’* * ******* Ring **** **** **** they ****** ** *** on *** **** ** your ********/****.

********** ** ***** ***** with ************* *** ***** Ring ** *****. **** have * **** *** to ** ****** **** are **** ***** *** small ******** *********.

Agree
Disagree
Informative: 4
Unhelpful
Funny
Avatar

Brian Rhodes

IPVMU Certified | In reply to Undisclosed Integrator #4 | 04/26/21 08:06pm

**** **** ** *** recent ******** ***** **** released. **’* * ******* Ring **** **** **** they ****** ** *** on *** **** ** your ********

* *** ************ ********* here, *** ***** ********* this ****** ***** **** a **** **** ********:

IPVM Image

** ** $**, ***** *" * 9", *** ******** ** the **** ***** ******.

Agree
Disagree
Informative
Unhelpful
Funny: 5
Avatar

Brian Rhodes

IPVMU Certified | 04/27/21 11:14pm

******: ****** **** ******* called ** *** ******* a ******.

*** ****** **** ********* is ** ********** '***-**********' Ring ****-* **********. ****** said **** ***** ** did *** ********* **** they ******* ** ******* it **** *** **** app, **** *** ******** now **** * ****** update.

*******, **** **** ** clear **** **** ***** not ** ********* *** sale *** ** ***** a *****. **** **** wait ***** *** *** unit ** ******** ****** considering ********** **********.

****** ****** ** ****** our ******* $*** ******** price *** *** ****** Controller ***.

** **** ***** **** in * ***** ** the ******* ****** ** the *** ****-*.

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | In reply to Brian Rhodes | 04/27/21 11:24pm

** **** ** *** status **** ** *** Access ********** ***? **** are ******* ** *** it ** ** ***** to ** ************ ** what?

Agree
Disagree
Informative
Unhelpful
Funny
Avatar

Brian Rhodes

IPVMU Certified | In reply to John Honovich | 04/27/21 11:32pm

*** **** **** ** Ring **** '******** ** support *** ******** ******' even ***** *** *** unit ******* ******** *********. It **** ** ************ but *********.

* **** ***** *** the **** ****** *** our ********* **** ** it *** *********, *** our *** ***** *** clarify, *** * *** offered *** ******.

Agree
Disagree
Informative
Unhelpful
Funny
Read this IPVM report for free.

This article is part of IPVM's 7,324 reports and 971 tests and is only available to subscribers. To get a one-time preview of our work, enter your work email to access the full article.

Already a subscriber? Login here | Join now
Loading Related Reports