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Poll / ****
Comments (25)
Undisclosed Integrator #1
People should start being concerned about companies like amazon having too much data on them. IE- email, Alexa, shopping habits, etc.
thieves can hack amazon and get all that data, listen into houses via Alexa, know when people are gone, disarm the alarm and go to work.
not good to have all apples in one basket.
people may say amazon is too big and has top security and is not hackable...let’s remember what happened to Experian in the past two years or so.
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Undisclosed Manufacturer #2
Perhaps OP meant hacking Alexa devices. Ex, homeowner broadcasts their SSID and has default credentials to get on their network or into their router. Hacker gets in and disarms alarm system or captures camera feeds.
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John Bazyk
IPVMU Certified | 10/15/18 04:02pm
They're not wrong. However, most homeowners still do not want to install it themselves and I don't know if they ever will. Our fastest growing vertical is young familes ages 25-35 having kids and buying their first homes. When I try and sell them a DIY system they would rather have us come install for a small fee.
I would say the technology is ripe for distruption but not the industry (installation/monitoring...etc) as a whole.
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Undisclosed Integrator #1
So where does all the liability go in all this? Home owner does a bad self-install... just saying.
This whole thing is opening pandoras box.
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Undisclosed Manufacturer #3
"...i think with the added home connectivity etc it will spell doom for the ADT's"
Perhaps this is why all the commercials from ADT lately focus on the total home/ smart home environment? If Amazon and Google succeed in the security market, it probably won't be just due to selling increased security as much as easy to deploy "home automation".
Last year, I discussed with my wife my idea about adding music distribution throughout our house, and she said..."don't bother...I just ask Alexa to play Mozart in whatever room I find myself in, and I also have voice-activated intercom". She then asked if my proposed system would be as easy to use, or would I be adding to my extensive collection of remote controls devices?
Google and Amazon will offer ease of installation and use, and that's hard to beat. Is that the real market disruption?
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Lee Jones
10/16/18 04:57am
This discussion is meaningless if we are talking about alarm security… because nobody is talking about “Part 2 of 2” of the customer expectation… aka police response to the call for help. Market disruption in this industry is not about really good automation and entertainment from Amazon, Nest and others.
Compare this discussion to solar powered submarines. We assume the sun will be available on-demand, just like we are assuming the police will be available on-demand. Here, the “big disruption” is low priority or no police response to calls for help from monitoring firms, like ADT and Monitronics, for millions of deterrent alarm customers. Without meaningful reaction-to-the-action, a deterrent sign and decal is a cheaper alternative.
We believe Amazon should do what others cannot do. In this case, provide private response to millions of calls for help that are not within jurisdiction of local police. A new source of major revenue with high margin and market dominance, the Amazon way.
Source: Lee Jones; Support Services Group
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Scott Sheldrake
The average home user can't remember a 7 character password. I spent 20 minutes trying to explain the different between left clicking a mouse and right clicking. No chance in hell customers are going to install IOT devices to replace their monthly ADT system. Sure there's the 5% of customers with tech know-how but 95% of people are completely useless. Give it 40 years and this may change.
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Anthony Firmani
I have a few thoughts on this. There is a segment that will want do it yourself systems and it will eat into our channel without a doubt. There will also also be people that want it done for them, especially higher end larger homes. Think about it. Painting is just about as DIY as you can get but there are some very successful professional painters out there.
However, where I think that Amazon will really hurt those in the residential market is the $10/ monitoring. Even if a customer does not want DIY, Amazon will beat $10/month into their brains enough that they will come to think that that is what monitoring is supposed to cost. I think that this will hurt us the most.
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Wayne Jared
What I do think we'll see is customers expecting that whatever is going to be installed and by whomever, works with their other devices. This will drive standardization and marginalize those whose products don't play nice. I also think we'll continue to see social media based escalation become more prevalent. Wouldn't it make sense if my alarm goes off for my friendly neighbors to get a push notification and at least peek out their windows to see if they can confirm the alarm? Especially if they know whether I'm supposed to be home or not? In my neighborhood, Facebook is often used to serve that purpose, but poorly because it's not direct enough. (If you want to know more about Kevin, who knocked on your door with a story that he has some left over concrete from a job he just finished, Facebook will tell you he's been pulling this scam for years, so it can be very entertaining)
The challenge for any industry is assuming the new is going to work and behave the same way the old did. Paradigm shifts happen because the emphasis on what's important in an industry gets changed and solutions that were market leaders before the shift, no longer appropriately address the market and become largely irrelevant.
I think the risk is at the manufacturer level, for an integrator, I think the challenge is to be forward looking and ready to pivot as things change, just as they have in the past.
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