Alarm.com Favorability Statistics 2021

By Zach Segal, Published Feb 08, 2021, 10:23am EST

Alarm.com has expanded into commercial with the purchases of OpenEye in 2019 and Shooter Detection Systems (SDS) in 2020.

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Have these purchases changed Alarm.com’s reputation as a residential focused company? And how have their results changed since 2019? IPVM investigates how 200+ integrators responded about the once dot com startup.

Major ******

  • *** **** *****
  • **** ********
  • ***** ******** **********
  • ***********/*** **********
  • *********

*****.*** ***** *** * strong **% *** ******** rate ******* ~*/**** ** integrators ***** ******* ** unaware ** *** **** are:

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*******, *****.*** *** *** a ***** *% ***-************ drop **** **** **** a ******* ****** ** neutral *********:

*****.*** ** **** **** well ***** *** ********** viewed ** *** *.*. than *******:

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Integrator ********* ****, **** **********, *********, ****** ***********

**** *********** ***** *** ease ** ***, ******** experience, *** **** ********* as ***** ****** *** a ******** ******. ** fact, ******* *********** ***** Alarm.com ********** ******* *********** the ******** ** ****** selection. ** *** ********** who **** * ******** rating *** **:

***** *******, **** **** to **** ** **** most ** *** **** even **** ******* ********.

*****.***’* ****** ***-************ ****** to *** ********* *** customer ********** ** ******* how * ******* ** viewed. *** *** ********** of *****.*** *** ** do **** ***** *** camera ******. ***,******* ******* ** ****** past ***********, **** *** ***** widely ******* ** ** a *********** ******* *******.

No / ******* **********

**** ********* *** *** know ****** ***** *****.*** to **** ** *******.

  • “***** ***** ** ****”
  • “** **********”
  • “** *** **** ****** about ****”
  • “* **** ***** **** things ***** *****.*** *** I ** ******** *** very ******** **** ****.”
  • “*.*.”
  • “* **** ** ********** with *****.***”
  • “** *** **** **** about ****”
  • “*** ********”
  • “***** *** **** ****, don't **** ******** ***** them”
  • “*'* *** ******** **** them.”
  • “* **** ** ********** with ***** *****.”
  • “*****'* **** *** **** WITH ****”

**** *** ********** ********* outside *** *.*., **** many *********** ****** *****.*** is *** ********* ** widely **** ** ***** region.

  • “*****.*** ** *** *** available ** ** ******* …”
  • “*** ***** ** *** region”
  • “***** **** ** * don't ***** *** ****** used ** *** **”
  • “*'* ** *** ****** east ** ***'* **** any ******** **** *****.***.”
  • “*'* ********** ** ******* fast, ****** ******** ** small ***** *** ** is ***** ********** **** in ****** ***** ***** is ** *é******* ** provide ***** ** * reasonable *****. ** * keep ** *** ** it ***** *** ******* is **********.”
  • “***** **** **** **** in *****”

**** *********** *** ******* on ********** ** ********** stated **** *** ***** of *****.*** ** * residential ******** *** ***** not **** ** ******* without ****** ****** **** Alarm.com.

  • “* ******* **** ** be *********** *** *** a ******** ** *****.”
  • “***** **** ** *** I **** ***** **** recommendations *** ***********.”
  • “*** ******** **** ****. I **** ******* *** the ******* *** ** looks **** **** ***** stuff, ** **** ** government *** ***** ********** so * ** *** up ** **** ******** offerings”
  • “* **** *** **** Alarm.com **** *** * have **** ** **** well *** *********** *** SMB ********* ** *** past.”

Residential, *** **********

***** *********** ****** *** sentiment **** *****.*** *** good *** *********** *** not ********** *********.

  • “** *** *****.*** *********** for *** *********** *********. It's **** ** ***, has * **** ********* and ******** *** ****** analytics, *** ********** **** with ***** *******.”
  • “**** ** * ***** platform **** ** **** used *********** *** *** residential *******. ** *** the **** *** *** we *** ***** ******** from *********. ***** ******* work **** ** *** infrastructure, *** *** ** a **** ** *** working. ** ******** ** using *** ********* ******* and ****** **** ******. The ****** ***** *** be * **** ***** for **** ********* **** the ******* ******** **** a *** ** ****** and **** **** ** to **** *** ***** only ** *** **** they **** ***** ****** and ******* ** *****.”
  • “**** **** ******* ********* at * *** ***** and **** ***** ***** for **** ************ *** for **** ********** ****** that **** ****** **** the ******* **** ********* against ****.”
  • “* ******* **** **** captured *** *****/********* ** the ****** *** ******** a ****-******** ******** ** meet ***** *****. **'* also ************ ********. ******* are ******* ** ***** of ******--*'* ** *** commercial ***** ** *****.*** still *** **** ******* to ** ** **** what ** ******* ****. Their ********* **** ***** to **** ** ** appeal ** ** ****** base ******* ** **** small ********/*********.”

Customer ********** ***

* *** ******** ** that * **** ********** for *** ********, ********* easy ***-**, **** *******, good **********, *** * user-friendly *******, ***** ** positive ******* ********** ** what’s ***** ********. *****.***’* positive ********* ****** ********* customer ********** **** ********** few ****** *** ********** or ******** ******.

Easy/User ********

****/**** ******** *** *** most ********* ****** *** rating *****.*** **********.

  • “**** ** ***, ****** adding ********, ***** *****.”
  • *** **** ** ** to ***”
  • “**** ******** *** **** options”
  • “**** **** ******** *** it *****!”
  • “** ****** ***** *** system ********** ****** ** the ******** *** *** DSC *********. ** ******* them ** ****** ***** user **** **** ******. The ******* *** ******** service *** **** *****.”
  • “**** ** *** *** setup. **** *********** **** alarm ******. **** ** work ** ******** ******* with *** ********. **** to ***** *** ******** how ** ***.”
  • “*** ** **** *** user ******** ***** ******* in **** ***** ** us. *** **** ***** that * ***** **** to *** ** * higher ********** ******.”
  • “**** *** ********* ** use.”
  • “*** **** ** ******* and **** ** *** for *** *****.”
  • “* **** *** **** of *** *** ***** and *********.”
  • “****** *** **, **** customer ********”

Positive *** *** *** **********/**** *********

******* ***-***** ********* ***** mobile *** *** *********, speaking ** *****.***’* ***** on ********* ********* **** a **** **********.

  • **** **** *** ** the **** **** ********** of ******** * **** seen. ****** *** *** mobile *** ** *******, it ** **** *** any ******** ** *******. The ******* *** ****** to ******* *** **** reliably.”
  • “**** *** ******** *** affordable. *** ********* *** easily *** ***** ****** interface.”
  • “******** ****** ***. *** portal *** ************** ****** us ** **** **** control ** ****** *** programming”
  • “**** ** **** * modern *******.”
  • “***** *** ********** ** excellent *** ****** ** excellent ************ ****** *** features ********* ******* **** range ** ********** ******** tech ******* ******** **** an *****.*** ********** **** that ******** **** **** No *** ******* (*** ADC's *****) ***** **** from ** *** *** I ***'* **** ********** JCI ******** ** **** more ******* ** ****'*”
  • “************* ******* *** ***. Customers **** ** ******* it ** **** ****-********.”

Good *******/*******

***** **** ***** *****.***’* product ***/** *******, ** was * ********** ***** number ******** ** ***** who ********* **** ** use *** **** *********.

  • “**** ******** *******.”
  • “*****.*** ***** *** ***** an ********* ** ******** while ***** *** *** too **** ** ** profitable *** ** **********. They **** ** ****** new ******** ***** *****.”
  • “***** ******* *** ***** level *** ***** ******** experience *****”
  • “***** *******”
  • “***** ******* *** ***** support.”

Expensive/Poor ****** *********

***** ***/** ****** ********* were *** **** ******** trends **** *********** ***** Alarm.com.

  • "***** ******* *****, ******* more ********* ** ****** and ******* ** *** day, ******** ***** ******** overall, **** **** *** my ******** **** *** contact ***********, ********* *** they ***** *** ****** by * ********** ** any ****."
  • “*** ******* **** ********** with *** *** *** high ** ******* *** lack ** ******* (***** resolution) *******.”
  • “**** **** * **** and **** ******** ******** for ********. ***** ****** solution ** *** **** great ******. *** ******* cameras.”
  • “***** **** ********, **** the ****** ********* *** limitations”
  • "********** * **** *** the ***** "
  • "*** ******* **** ********** with *** *** *** high ** ******* *** lack ** ******* (***** resolution) *******."
  • "***** ********* *** ***** the **** ******* *** for **** *** ** is *** ********* ** my ******* ** *** moment - *******"
  • "*** *********"

*******

*****.***** ********* **** ********** but ** ******* ** be **** *** **** do ** *** **** else **** *******, ***** will ****** ***** ***** favorability **** ** *** next *** *****.

Comments (4)

*'* * *** ******* about **** ******* * really ** *** **** the ******, **** ** the ******** ***** **** little ** ** ********** to *** ********** **** of *****.***. ** **** recent ******* ****** *** displayed * ******* ******* them ** * ******** Elite *******. **** ***** of ****** ***** **** a ****** ***** ****** volume **********, ** ********* someone ** ***** **** in * ********** ****?

Agree: 1
Disagree
Informative
Unhelpful
Funny

***** ****:

** ***** ** *******-***** access, *****.*** ******* ******* ***** ******** *********.

***** ********* *** ***** growing *** *** *******'* focus ** *** ********** segment ** ~* ***** old, ** **** ******* are ***** ****** ******* on *********** ****. ******, the ******* ** ******** expanding **, ***:*****.*** ******** ******* ********* Systems**** **** ********.

*******, *****.***'* ******** ****** channel ** ***** **** many ******** ** ***************, so **** '********' ** commercial ***** ** ******* volumes.

*** ******, **** ** the ******* **** **********, with *** ***** ** the '******** *****' ****:

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Agree
Disagree
Informative
Unhelpful
Funny

****** *** *** ******, team. **** * ************ reports ***********, **** **** be ********* ******* ** the *****.*** ******* ** is ***** ********* ** survey *** *** ********* independently?

Agree
Disagree
Informative
Unhelpful
Funny

** *** ****** ***** OpenEye ********** ** * future ************ ************ ******. However, *** *********** ********* the ******* *********** ** a ******** *** *****.***.

Agree
Disagree
Informative
Unhelpful
Funny
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