Alarm.com Favorability Statistics 2021

By Zach Segal, Published Feb 08, 2021, 10:23am EST (Info+)

Alarm.com has expanded into commercial with the purchases of OpenEye in 2019 and Shooter Detection Systems (SDS) in 2020.

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Have these purchases changed Alarm.com’s reputation as a residential focused company? And how have their results changed since 2019? IPVM investigates how 200+ integrators responded about the once dot com startup.

Major ******

  • *** **** *****
  • **** ********
  • ***** ******** **********
  • ***********/*** **********
  • *********

*****.*** ***** *** * ****** **% net ******** **** ******* ~*/**** ** integrators ***** ******* ** ******* ** who **** ***:

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*******, *****.*** *** *** * ***** 8% ***-************ **** **** **** **** a ******* ****** ** ******* *********:

*****.*** ** **** **** **** ***** and ********** ****** ** *** *.*. than *******:

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Integrator ********* ****, **** **********, *********, ****** ***********

**** *********** ***** *** **** ** use, ******** **********, *** **** ********* as ***** ****** *** * ******** rating. ** ****, ******* *********** ***** Alarm.com ********** ******* *********** *** ******** or ****** *********. ** *** ********** who **** * ******** ****** *** it:

***** *******, **** **** ** **** it **** **** ** *** **** even **** ******* ********.

*****.***’* ****** ***-************ ****** ** *** important *** ******** ********** ** ******* how * ******* ** ******. *** few ********** ** *****.*** *** ** do **** ***** *** ****** ******. And,******* ******* ** ****** **** ***********, **** *** ***** ****** ******* of ** * *********** ******* *******.

No / ******* **********

**** ********* *** *** **** ****** about *****.*** ** **** ** *******.

  • “***** ***** ** ****”
  • “** **********”
  • “** *** **** ****** ***** ****”
  • “* **** ***** **** ****** ***** alarm.com *** * ** ******** *** very ******** **** ****.”
  • “*.*.”
  • “* **** ** ********** **** *****.***”
  • “** *** **** **** ***** ****”
  • “*** ********”
  • “***** *** **** ****, ***'* **** anything ***** ****”
  • “*'* *** ******** **** ****.”
  • “* **** ** ********** **** ***** folks.”
  • “*****'* **** *** **** **** ****”

**** *** ********** ********* ******* *** U.S., **** **** *********** ****** *****.*** is *** ********* ** ****** **** in ***** ******.

  • “*****.*** ** *** *** ********* ** my ******* …”
  • “*** ***** ** *** ******”
  • “***** **** ** * ***'* ***** its ****** **** ** *** **”
  • “*'* ** *** ****** **** ** don't **** *** ******** **** *****.***.”
  • “*'* ********** ** ******* ****, ****** solution ** ***** ***** *** ** is ***** ********** **** ** ****** since ***** ** ** *é******* ** provide ***** ** * ********** *****. So * **** ** *** ** it ***** *** ******* ** **********.”
  • “***** **** **** **** ** *****”

**** *********** *** ******* ** ********** or ********** ****** **** *** ***** of *****.*** ** * *********** ******** but ***** *** **** ** ******* without ****** ****** **** *****.***.

  • “* ******* **** ** ** *********** and *** * ******** ** *****.”
  • “***** **** ** *** * **** heard **** *************** *** ***********.”
  • “*** ******** **** ****. * **** checked *** *** ******* *** ** looks **** **** ***** *****, ** deal ** ********** *** ***** ********** so * ** *** ** ** home ******** *********”
  • “* **** *** **** *****.*** **** but * **** **** ** **** well *** *********** *** *** ********* in *** ****.”

Residential, *** **********

***** *********** ****** *** ********* **** Alarm.com *** **** *** *********** *** not ********** *********.

  • “** *** *****.*** *********** *** *** residential *********. **'* **** ** ***, has * **** ********* *** ******** for ****** *********, *** ********** **** with ***** *******.”
  • “**** ** * ***** ******** **** we **** **** *********** *** *** residential *******. ** *** *** **** app *** ** *** ***** ******** from *********. ***** ******* **** **** in *** **************, *** *** ** a **** ** *** *******. ** switched ** ***** *** ********* ******* and ****** **** ******. *** ****** clips *** ** * **** ***** for **** ********* **** *** ******* suddenly **** * *** ** ****** and **** **** ** ** **** for ***** **** ** *** **** they **** ***** ****** *** ******* is *****.”
  • “**** **** ******* ********* ** * low ***** *** **** ***** ***** for **** ************ *** *** **** commercial ****** **** **** ****** **** the ******* **** ********* ******* ****.”
  • “* ******* **** **** ******** *** needs/interests ** *** ****** *** ******** a ****-******** ******** ** **** ***** needs. **'* **** ************ ********. ******* are ******* ** ***** ** ******--*'* in *** ********** ***** ** *****.*** still *** **** ******* ** ** to **** **** ** ******* ****. Their ********* **** ***** ** **** up ** ****** ** ** ****** base ******* ** **** ***** ********/*********.”

Customer ********** ***

* *** ******** ** **** * good ********** *** *** ********, ********* easy ***-**, **** *******, **** **********, and * ****-******** *******, ***** ** positive ******* ********** ** ****’* ***** provided. *****.***’* ******** ********* ****** ********* customer ********** **** ********** *** ****** the ********** ** ******** ******.

Easy/User ********

****/**** ******** *** *** **** ********* reason *** ****** *****.*** **********.

  • “**** ** ***, ****** ****** ********, price *****.”
  • “*** **** ** ** ** ***”
  • “**** ******** *** **** *******”
  • “**** **** ******** *** ** *****!”
  • “** ****** ***** *** ****** ********** aspect ** *** ******** *** *** DSC *********. ** ******* **** ** manage ***** **** **** **** ******. The ******* *** ******** ******* *** been *****.”
  • “**** ** *** *** *****. **** integration **** ***** ******. **** ** work ** ******** ******* **** *** software. **** ** ***** *** ******** how ** ***.”
  • “*** ** **** *** **** ******** which ******* ** **** ***** ** us. *** **** ***** **** * would **** ** *** ** * higher ********** ******.”
  • “**** *** ********* ** ***.”
  • “*** **** ** ******* *** **** to *** *** *** *****.”
  • “* **** *** **** ** *** for ***** *** *********.”
  • “****** *** **, **** ******** ********”

Positive *** *** *** **********/**** *********

******* ***-***** ********* ***** ****** *** web *********, ******** ** *****.***’* ***** on ********* ********* **** * **** experience.

  • “**** **** *** ** *** **** user ********** ** ******** * **** seen. ****** *** *** ****** *** or *******, ** ** **** *** any ******** ** *******. *** ******* are ****** ** ******* *** **** reliably.”
  • “**** *** ******** *** **********. *** customers *** ****** *** ***** ****** interface.”
  • “******** ****** ***. *** ****** *** administration ****** ** ** **** **** control ** ****** *** ***********”
  • “**** ** **** * ****** *******.”
  • “***** *** ********** ** ********* *** portal ** ********* ************ ****** *** features ********* ******* **** ***** ** compatible ******** **** ******* ******** **** an *****.*** ********** **** **** ******** data **** ** *** ******* (*** ADC's *****) ***** **** **** ** ADC *** * ***'* **** ********** JCI ******** ** **** **** ******* in ****'*”
  • “************* ******* *** ***. ********* **** it ******* ** ** **** ****-********.”

Good *******/*******

***** **** ***** *****.***’* ******* ***/** support, ** *** * ********** ***** number ******** ** ***** *** ********* ease ** *** *** **** *********.

  • “**** ******** *******.”
  • “*****.*** ***** *** ***** ** ********* of ******** ***** ***** *** *** too **** ** ** ********** *** an **********. **** **** ** ****** new ******** ***** *****.”
  • “***** ******* *** ***** ***** *** great ******** ********** *****”
  • “***** *******”
  • “***** ******* *** ***** *******.”

Expensive/Poor ****** *********

***** ***/** ****** ********* **** *** only ******** ****** **** *********** ***** Alarm.com.

  • "***** ******* *****, ******* **** ********* to ****** *** ******* ** *** day, ******** ***** ******** *******, **** have *** ** ******** **** *** contact ***********, ********* *** **** ***** get ****** ** * ********** ** any ****."
  • “*** ******* **** ********** **** *** are *** **** ** ******* *** lack ** ******* (***** **********) *******.”
  • “**** **** * **** *** **** friendly ******** *** ********. ***** ****** solution ** *** **** ***** ******. Low ******* *******.”
  • “***** **** ********, **** *** ****** selection *** ***********”
  • "********** * **** *** *** ***** "
  • "*** ******* **** ********** **** *** are *** **** ** ******* *** lack ** ******* (***** **********) *******."
  • "***** ********* *** ***** *** **** service *** *** **** *** ** is *** ********* ** ** ******* at *** ****** - *******"
  • "*** *********"

*******

*****.***** ********* **** ********** *** ** remains ** ** **** *** **** do ** *** **** **** **** acquire, ***** **** ****** ***** ***** favorability **** ** *** **** *** years.

Comments (4)

Avatar

Rick Caruthers

Galaxy Control Systems
02/08/21 04:54pm

*'* * *** ******* ***** **** because * ****** ** *** **** the ******, **** ** *** ******** above **** ****** ** ** ********** to *** ********** **** ** *****.***. In **** ****** ******* ****** *** displayed * ******* ******* **** ** a ******** ***** *******. **** ***** of ****** ***** **** * ****** hefty ****** ****** **********, ** ********* someone ** ***** **** ** * commercial ****?

Agree: 1
Disagree
Informative
Unhelpful
Funny
Avatar

Brian Rhodes

IPVMU Certified | In reply to Rick Caruthers | 02/08/21 06:53pm

***** ****:

** ***** ** *******-***** ******, *****.*** resells ******* ***** ******** *********.

***** ********* *** ***** ******* *** the *******'* ***** ** *** ********** segment ** ~* ***** ***, ** many ******* *** ***** ****** ******* on *********** ****. ******, *** ******* is ******** ********* **, ***:*****.*** ******** ******* ********* *********** **** ********.

*******, *****.***'* ******** ****** ******* ** large **** **** ******** ** ***************, so **** '********' ** ********** ***** to ******* *******.

*** ******, **** ** *** ******* Rick **********, **** *** ***** ** the '******** *****' ****:

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Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Manufacturer #1

02/22/21 06:23pm

****** *** *** ******, ****. **** a ************ ******* ***********, **** **** be ********* ******* ** *** *****.*** results ** ** ***** ********* ** survey *** *** ********* *************?

Agree
Disagree
Informative
Unhelpful
Funny

Zach Segal

IPVM | IPVMU Certified | In reply to Undisclosed Manufacturer #1 | 02/22/21 06:54pm

** *** ****** ***** ******* ********** in * ****** ************ ************ ******. However, *** *********** ********* *** ******* acquisition ** * ******** *** *****.***.

Agree
Disagree
Informative
Unhelpful
Funny
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