ADT Settles Case of ADT Blue DIY System Sending Video To Stranger

By Isabella Cheng, Published Oct 12, 2021, 10:04am EDT (Info+)

ADT sent video recordings of a woman from her DIY Blue by ADT system to a stranger across the country, prompting the victim to file a negligence lawsuit against ADT.

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However, ADT recently settled this case for an undisclosed amount.

This privacy breach follows the ADT "sexual gratification" technician case last year. In this report, IPVM examines ADT's settlement, the incident based on the filed complaint, and what this means for ADT/Blue by ADT.

ADT ******* ******* ****

** ********* **, ****, **** ****** after ** *** ********** *****, ********** **** ****:

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*** ******* ******* ******** ******* *, ****, ** *** court *** **** ** "********* **** prejudice" (*.*. ****** ** ******* **** to *****) ** **** ** ** one ***** ** ****** *** **** within *** **** ** ****.

*** ********** ****** *** *** *********, as ** ******* ** **** ***********. However, *** **** ******* ********** *******, in **** * ******. ** ****, ADT *** *** **** **** * motion ** ******* ** * ******** denying *** *********** ** *** *********. Instead, ** ****** ****, ******** *** ** ********* ** **** to ********* *** ********* ***** ******* **, 2021. *******, *** **** *** ******* before **** ********.

ADT **** **********

*** '****" ** * ********** *** ADT ********,********* ** ****, "******* ** *** ********** **** of **********", ******** ******** ** ******* $** *******. *** ******* ** as "*****-******* **** ********":

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*** ****'* ************** * *******, *** ****** ** $199 ****:

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Complaint: ***** ********** **** ** ********

*** ******* **** **** ***** ******* the ******* *** *********** **** ***** recordings **** *** *********'* **** ** ADT ****** ** * ********'* ***** account ****** *** *******.

*** *********, ******* ********, *** ******* in ********,**** ** *** **-**** ***** ****** complaint**** *** *** ********* ** * stranger ** ***** ******** *** ******** Thompson *** *** ********* ********'* ****** footage:

*******, ** *** *** **** ***** the ************ ****Plaintiff ******** * ********* **** **** * ******** ** ***** ******** *** **** *** *** ********** **** **** ******** ****** ******* **** *********’* *** ******** ****** *** ***** **** ** *** ** *** ******** ******* *********’* *********. The Security Camera Footage stranger in North Carolina, to Plaintiff’s horror and disbelief, included videos and images of Plaintiff in her most private moments within her home. [emphasis added]

*** ****** ***** ** **** ********** almost *********** ***** ******** *** ** her **** ** *** ****** ** March *, ****. *** ******** ** North ******** ******* ********* ******* ** her ******** ***** "** ** ****** March **, ****," **** * *** after *** ******* **** *** **, according ** *** *********.

Recording ******** ** ****** ** ***** *********

********** **** **** ******** ** ***** if * **** ** ****** ***** was *********, *** ********* ****.

*******, *** ********* ****** **** *** cameras *** **** ********* ******** "***** going ***** *** ****** *******," ** some ********* ********* ********** ******* *** assumed *** ******* **** *** *********:

*** *******, ***** **** **** ******** to ** ********* ** *** ***** when *** **** ***/** ****** ****** were *********,had ******* **** ********* ***** *** ******** ** ********* ***** ***** ***** *** ****** *******, ** **** ********* *****, ** *** ****. This Security Camera Footage also included Plaintiff’s three-year old granddaughter, exposing them both to the world at large. [emphasis added]

No ***** ***** ******

*** ********* **** ****** **** *** was **** *** ******* ** ****** footage ****** ******** ***** ******** ** alarm ****** **** *** ***** ************ and ********* *** ****** ** ***:

********* *** ******* ** *** **** the ******* ***** **** ***** ********* in *** ***** *** **** ***/** window ****** **** *********,and **** **** ********* ***** **** ***** **** ********* ******** ** ***** ****** **** *** ***** ************ *** ******** *** ** *** ******. [emphasis added]

**** *** *********, ******** ********** ***** ***** ***** **, **** sent **** ******* **** *** **** ****** * local ***** ****** *** ********** ** begin. *** ***** ******:

** * *** **** ** *** customer,you **** **** ** **** **** ****** ** ***** *** **** ****** ** ** ************** ********* 24/7 by our monitoring center.

**** *** ******* **** ***** ****** from **** ************, ****** ******* **** by *** ** ***-***-**** ** *******@*********.*** to ******* ** **** *** ****** number *** ********** ****so **** ** *** ***** ********** **** **** *** ******. [emphasis added]

Plaintiff: *** ***** ******** ** ***** *** ****

******** *** ********, *** ** *** an *** ********, ******* *** ** ADT ***** ********* ********'* *******, *** company **** *** ** ***** ******** down *******, ********** **** ******* *** "has * ********," *** ********* ****:

*** **** ****** **** ********* **** when *** *** ******* *** ** alert *** ** *** ******* ** the *********,ADT **** *** **** ** *** ** ** **** ******** ** ***** ********* **** *** *** ********* **** **** *** *********: “***** *** *** * ********,” *** *********. [emphasis added]

*******, *** ********* ***** **** "*************, ADT *** ***** *** ** ********* to *** *** **** *** **** payment *** ***."

Mechanics ** ***-** *******

******* **** **** *** ******* ** quickly, ** ** ******* *** **** a *********** ***** ******** ** *** first *****.

*******, *** ********* ** ************ ******** because ******** ***** ** **** ******* her ***** ********* **** ******* ** for ***'* *******,********* ** ***** ******** **** *******'* reporting.

******** *** *** ********'* "**** ********* contain *** **** *****, *** *** order ** *** ***** *** *******." Still, *** ******** *** ***** ********'* correct ***** ******* ** *** ** the ****** *********** **** ** ***.

**** ***** *** *** **** ********'* correct ***** *******, *** ***** ******* to **** *** ******* ** * random ****** ****** *** *******.

**** ******* *** ** *** ***** how **** ********* ******** *** **** measures *** **** *********** ***** ** prevent ** **** ********* ***** *** received ** ********.

Delayed *** *******

******** *** *** ********* ** *** at *** ***** ******** ***** ******** **** ******* ******** on *** ***** ** ***** **, 2021,********* ** *** *********.

*******, **** *** ******* *** *********, she ***** **** * ***** **************, rather **** ** *** ********* ** spokesperson. *******, *** ******* **** *** sales ************** *** *** ********* ***'* apology, **** * ******** *******:

*****, *’* **** ** ******* *** fact *** *** *** ******* *** to [*********.] * ********* *** **** and *** **** ** ************* *** urgency. * **** ** **** **** right *** ******* ***********. ******, * am **** **** ***** ** **** with ******* ** *** *** *** rid ** *** *** **** ****** and **** **** *** ***** *** issues. ** **** ***** * ******’* want ** *** *** ******. * just **** ******* ** **** **** I ** ********** ***** *** *** system ******* *** * **** * or *** *** **** **** *****. Please ******* **** *********** ** ******* and *** *** **** * ** thinking ***** *** *** *** ******.

** **** ***** ******* ***** ** and *** *, ****, ********'* ***** counsel "******* **** *** *** ***** representative" *** **** **** *** ** ADT ********* ***** *** ** ******** to *********, *** ********* ****.

**** ******* *** ** *** ** confirm *** *********'* ******* ** ******** but *** *** ******* * ********.

Impact ** **** ** *** ******* *** *** *******

**** ** *** *** ********** ****** ******* **** ******** by *** ** ***** ****. ***** ********** *** ****'* **********, ADT ****** * *** **** ** compete *** ******* ********* *** **** the *********** *** **** ** * DIY ******. *******, *** **** **** ADT **** ***** ******* ** * stranger ** ******** *** **** ** ADT ** ** ***** ** ******* in *** ******.

*******, **** ** *** ******* ******* breach **** ***, ** *** ***** of *** ********* ** **** ****** *** ********** *** ******** ***+ customer ******** *** ****** *************. ** **** ******* *******, *** first **** "**** **************" *** *** breach,**** ***** ******* ** * ***** filing **** ** *** "** *******"**** *** ** *** *******.

ADT ** *******

**** ******* *** ** *** *** its ******* *** ******* ** ********'* allegations, ********** ** *** *** *** file *** ******** ******* *** ******. IPVM **** ***** *** *** ******* to ***** ******* ***** *** **** incident ******** *** **** *** ******* is ***** ** ******* ****** ***********. However, **** *** *** ******* * reply.

** **** ******** * ******** **** ADT ***/** *** ***** *******, ** will ****** **** ****** ***********.

Comments (16)

********, **** *********!

******** *** *** ********'* "**** ********* contain *** **** *****, *** *** order ** *** ***** *** *******."

**** **** ** ************ *********** ** me. **** ***** ** ********** ******** here, *.*., *** ******** ***** **** entered **, *.*.,*.*@*******.********** ***.*@*******.***. ***, ** **** *** *** case, **** ****** **** **** **** for *** ** ******* *** ******. Why *** **** ******* * ******* if **** *** * **** *****? And ** **** *** *** **** error, **** ** *** ***** ** the ******* **** ***** ***** **** problems ** *****?

***,*** **** ** *** **** *********** ** ******:

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**********, *** ******* ** ********* "***, that ***" ***** *** ** ******* but **** ** ****** *********** **** ADT ***** ********** **** ******** ***********.

Agree: 2
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Funny: 3

*** *** **** ******* * ******* if **** *** * **** *****?

**** *** ****** ********* **** *****. The **** *** ****** ******* *** a ******** ******.

*** ***** ** *** ********* *** the ********** ********* ***Myeisha ******** and Kelsey ****, respectively.

**** **** ***** *** *** **** remotely *******, ******* *** ********* **** exactly *** **** ******* *-**** **** the ***** *** **** ***** ********? Maybe **** **** ** ******* ****?

**** ****** **** ** ** *** name ******* ******** ** **** *****? If *** **** ******** *** “*****” were, **** *** *** **** **** as ********, ******* **** **** ***********?

*** ******* **** ****** ************* ** the *********.

** *** *** ***** *** ******* into ****, ** **** *** ********* does *** **** ******* ******** ***** the ***** ********** ** *** *********.

****, *** ****** ** ****** ** allow **** **** *** *-**** ******* to ** ******* (** **** **** from *** ***** **** **** ** Dallas).

*****’* ***** **** **** ****** *** admin ***** *** *******, *** *** email ******* *** *** ****** *** incorrect.

**** ** **** ********* ** *** fact **** *** ********* ******** ** events, **** *** ********** ********* ***.

*** ** *** *** **** *** that ******* *** ******* *-**** **** something ****, ******* ** ****** ** be ********by *** ******** *********, they would have known it long ago, because it would cause widespread failure.

*******, **** *** * ***** ****** suit, **** * ********* ***+ ***** victims. *** **** ******* ** **** that?

Agree: 1
Disagree
Informative: 1
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Funny: 1

**** ****** **** ** ** *** name ******* ******** ** **** *****? If *** **** ******** *** “*****” were, **** *** *** **** **** as ********, ******* **** **** ***********?

***** ***** ****'* ****** **** *****... for ********, ** ***** **** **** something ****

*********@*****

*********@*****

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Funny: 1

***** ***** ****'* ****** **** *****... for ********, ** ***** **** **** something ****

***, * ********* ** ****:

**** **** ***** *** *** **** remotely *******, ******* *** ********* **** exactly *** **** ******* *-**** **** the ***** *** **** ***** ********?Maybe **** **** ** ******* ****?

*****, *** ***** ******* - *** system ** ****** ******** ** ****** divaqueen **** ********* **** * ******** bug. ** ** *** ********, **** it **** ****** ***** **** ****** thousands ** ******** ** **** ********* clips.

Agree: 1
Disagree
Informative: 1
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Funny: 1

*** ****** ** ****** ******** ** change ********* **** ********* **** * software ***. ** ** *** ********, then ** **** ****** ***** **** caused ********* ** ******** ** **** receiving *****.

*****.

** **** *** *** *********** ******** for *** **** * ***** ***** occur?

***** * ******** **** ***** ****** fell ****** ** **** **** ** auto-correct ******* *** *** ***** ******* noticing **** *** ***** **** **********?

Agree
Disagree
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Unhelpful
Funny

*****’* ***** **** **** ****** *** admin ***** *** *******, *** *** email ******* *** *** ****** *** incorrect.

**** ******'* *****'* ***** **** *** that *** ***** **** **** ** much ********? *** ***** *** **** this, **** **** *** ****** *** the ******?

*********, ****** *** ********* **** *** truthful ****** **** **** ********* **** from *****. **** ** *** ******** situation **** **** ***** **** *** not ** **** **** ****** ********?

Agree
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Funny

**** ******'* *****'* ***** **** *** that *** ***** **** **** ** much ********? *** ***** *** **** this, **** **** *** ****** *** the ******?

**, ******* **** ******* *** ***** undisclosed. ***** ********* ***** *** ***’* make ****** ********** ** ***********.

** *** *** ******, ** ***’* really **** **** *** *********, ** do **** **** **** *****-******* ***** action **** *** ******* ** *** first ********** **********, *****, ****, ****** means *** **** ******* ** ************:

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****, *** ***** ******* ** *** whole ***** - **’* *** ****** to ***** ** * ****** ******* if ***** ** * **** ****** out *** ***** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

**, ******* **** ******* *** ***** undisclosed. ***** ********* ***** *** ***’* make ****** ********** ** ***********.

**, ** ***** ** ********* ** civil ***** ** *** ********* ****** the ****** ** ********** **** *** move ** ******* ** **** *** summary ********, ***. **** **** *****, if **** **** *****, **** *** try ** ******.

** *** ***** **** ******* ** ADT's **** (** *** ******), **** could **** ****** **** **** * move ****** ********** ** ******.

** **** *** * ******** ****** practical *******, ******* **** ********* ** **** ***** "****** *************" *** ****************.

***** **, ****, **** ****** ***** ****** *********.

**** *** ***** *****,** **** **, ****, *** ****** ****** ** ******* *** ********* / ****.

***** ***** ****. **, ** *** Doty ****, * *** **** *********** matter, *** *** *** *********** **** to ******* *** **** **** ** this ****, ***** *** ****** ** user *****, *** *** *** *** similarily **** ** *******, *********?

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***** ***** ****. **, ** *** Doty ****, * *** **** *********** matter, *** *** *** *********** **** to ******* *** **** **** ** this ****, ***** *** ****** ** user *****, *** *** *** *** similarily **** ** *******, *********?

******* *** ******* **** ***** ** only *** **** ** *** *********. And ******** * ****** **** ***** as ** ******* ** *** ***** delivery, ******* ***** ******* ** ** an ***** **** *** **** **** the ***** **** ****** ***** **** been ******** ** *** ***** ***** because *** ***** ****** ************* *** not **** ***** **** *** *** the ******* **** **** ******** ****** on ***** ********.

**,****** ***** *** ***** ** * say, ** ***** ** ******* ** a **** ***** ******* *** **** e-mailed *** *** ************ ******. ***** possibly ********** *** **********, ****** *** less ********* **** ** * ******** is ********* ****.

** *** **** *** **** ***** hands.

** *** *** ****** ** *******, or **** *******, **** *** *** these ****** **** **** (*****), ** that ****** *** ********* ****** ***** be *****, *** ******* *** **** parties **** ********** ***** *** ****, to *** * ***** ** **** each **** ****** *****, ******* *****. In *** **** ****, **’* ******** that *** ********* ***** **** ********* a ***** **********, ******* ** *** strength ** *** ****.

*******, ** **** **** ** ****** be ***** **** **** ***** ** **** ***** ******* **** defendant *** ********* ***** * ***** motion *** **********.

**** ** **** **** **** ***** resources *** **** **** ********* **** Doty “* *** **** *********** ******” which *** ********* ***************** **** **** matter.

Agree: 1
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Informative: 1
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Funny: 1

***** ***** ****…

******** ** *****, **** *** **** humorous ********** ******* **** ******.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

**** **** ** ***** **** *** used "****" *********** **** ******** *** a ******* ***** ***** ******* **** existed * ****** ** ***** ****** this.

Agree
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Informative
Unhelpful
Funny

*** **** *** ***** **** *** no *** **** *** *** **. That's * **** **** **, ****** ******* "***** ** *** ********" By ****** ****, **** ******* *******

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Agree
Disagree
Informative
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Funny

*** **** *** *** *** ***** blue, **** *********** *** **** ******* which *** ** ******** ** * security ******* **** **.

** **** * *** ******** **** up *** *** *** * ****** if **** *** ***** ** **** them * ****** **** ** **** use * **** ******* **** **** white *********.

Agree
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Informative
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Funny

**** *** **** **** **** ***** logo ***** **** ***'*? **** ***** want ** ****** ** ***** ***** associated **** *** *** *** ******** perceptions **** ***** ***** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 2

* ***'* **** **** **** *** hope *** **** ***** ****. **** been * ********** *** ** ***** and ** ***'* *** *** ** eye ** **** **** * *** of *** ********* **** **** ***** to ***** **** ** **** *** to ****.

*** **** ** **** ** *** against **** ** ********** ******** ********** work, ** *** *.** ******

Agree
Disagree
Informative: 1
Unhelpful
Funny: 1

*** ** *** ******* ***'** ********* to?

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