ADT Settles Case of ADT Blue DIY System Sending Video To Stranger

By Isabella Cheng, Published Oct 12, 2021, 10:04am EDT

ADT sent video recordings of a woman from her DIY Blue by ADT system to a stranger across the country, prompting the victim to file a negligence lawsuit against ADT.

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However, ADT recently settled this case for an undisclosed amount.

This privacy breach follows the ADT "sexual gratification" technician case last year. In this report, IPVM examines ADT's settlement, the incident based on the filed complaint, and what this means for ADT/Blue by ADT.

ADT ******* ******* ****

** ********* **, ****, four ****** ***** ** was ********** *****, ********** **** ****:

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*** ******* ******* ******** ******* *, ****, by *** ***** *** will ** "********* **** prejudice" (*.*. ****** ** brought **** ** *****) as **** ** ** one ***** ** ****** the **** ****** *** next ** ****.

*** ********** ****** *** not *********, ** ** typical ** **** ***********. However, *** **** ******* relatively *******, ** **** 4 ******. ** ****, ADT *** *** **** file * ****** ** dismiss ** * ******** denying *** *********** ** the *********. *******, ** August ****, ******** *** ** ********* of **** ** ********* *** ********* ***** October **, ****. *******, the **** *** ******* before **** ********.

ADT **** **********

*** '****" ** * relatively *** *** ********,********* ** ****, "******* ** *** pioneering **** ** **********", which*** ******** ** ******* $** *******. *** markets ** ** "*****-******* home ********":

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*** ****'* ************** * *******, *** listed ** $*** ****:

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Complaint: ***** ********** **** ** ********

*** ******* **** **** which ******* *** ******* had *********** **** ***** recordings **** *** *********'* Blue ** *** ****** to * ********'* ***** account ****** *** *******.

*** *********, ******* ********, who ******* ** ********,**** ** *** **-**** class ****** ************* *** *** ********* by * ******** ** North ******** *** ******** Thompson *** *** ********* Thompson's ****** *******:

*******, ** *** *** long ***** *** ************ thatPlaintiff ******** * ********* **** **** * ******** ** ***** ******** *** **** *** *** ********** **** **** ******** ****** ******* **** *********’* *** ******** ****** *** ***** **** ** *** ** *** ******** ******* *********’* *********. The Security Camera Footage stranger in North Carolina, to Plaintiff’s horror and disbelief, included videos and images of Plaintiff in her most private moments within her home. [emphasis added]

*** ****** ***** ** send ********** ****** *********** after ******** *** ** her **** ** *** system ** ***** *, 2021. *** ******** ** North ******** ******* ********* footage ** *** ******** email "** ** ****** March **, ****," **** a *** ***** *** cameras **** *** **, according ** *** *********.

Recording ******** ** ****** ** ***** *********

********** **** **** ******** to ***** ** * door ** ****** ***** was *********, *** ********* says.

*******, *** ********* ****** that *** ******* *** been ********* ******** "***** going ***** *** ****** routine," ** **** ********* undressed ********** ******* *** assumed *** ******* **** not *********:

*** *******, ***** **** only ******** ** ** recording ** *** ***** when *** **** ***/** window ****** **** *********,had ******* **** ********* ***** *** ******** ** ********* ***** ***** ***** *** ****** *******, ** **** ********* *****, ** *** ****. This Security Camera Footage also included Plaintiff’s three-year old granddaughter, exposing them both to the world at large. [emphasis added]

No ***** ***** ******

*** ********* **** ****** that *** *** **** not ******* ** ****** footage ****** ******** ***** obtained ** ***** ****** from *** ***** ************ and ********* *** ****** to ***:

********* *** ******* ** ADT **** *** ******* would **** ***** ********* in *** ***** *** door ***/** ****** ****** were *********,and **** **** ********* ***** **** ***** **** ********* ******** ** ***** ****** **** *** ***** ************ *** ******** *** ** *** ******. [emphasis added]

**** *** *********, ******** included** ***** ***** ***** 15, **** **** **** ADT**** **** *** **** obtain * ***** ***** permit *** ********** ** begin. *** ***** ******:

** * *** **** by *** ********,you **** **** ** **** **** ****** ** ***** *** **** ****** ** ** ************** ********* 24/7 by our monitoring center.

**** *** ******* **** alarm ****** **** **** municipality, ****** ******* **** by *** ** ***-***-**** or *******@*********.*** ** ******* us **** *** ****** number *** ********** ****so **** ** *** ***** ********** **** **** *** ******. [emphasis added]

Plaintiff: *** ***** ******** ** ***** *** ****

******** *** ********, *** is *** ** *** customer, ******* *** ** ADT ***** ********* ********'* footage, *** ******* **** her ** ***** ******** down *******, ********** **** perhaps *** "*** * Facebook," *** ********* ****:

*** **** ****** **** Plaintiff **** **** *** had ******* *** ** alert *** ** *** gravity ** *** *********,ADT **** *** **** ** *** ** ** **** ******** ** ***** ********* **** *** *** ********* **** **** *** *********: “***** *** *** * ********,” *** *********. [emphasis added]

*******, *** ********* ***** that "*************, *** *** reach *** ** ********* to *** *** **** her **** ******* *** due."

Mechanics ** ***-** *******

******* **** **** *** settled ** *******, ** is ******* *** **** a *********** ***** ******** in *** ***** *****.

*******, *** ********* ** particularly ******** ******* ******** seems ** **** ******* her ***** ********* **** signing ** *** ***'* service,********* ** ***** ******** news *******'* *********.

******** *** *** ********'* "mail ********* ******* *** same *****, *** *** order ** *** ***** are *******." *****, *** stranger *** ***** ********'* correct ***** ******* ** one ** *** ****** incorrectly **** ** ***.

**** ***** *** *** have ********'* ******* ***** address, *** ***** ******* to **** *** ******* to * ****** ****** across *** *******.

**** ******* *** ** ADT ***** *** **** oversight ******** *** **** measures *** **** *********** since ** ******* ** from ********* ***** *** received ** ********.

Delayed *** *******

******** *** *** ********* by *** ** *** until ******** ***** ******** **** station ******** ** *** story ** ***** **, 2021,********* ** *** *********.

*******, **** *** ******* was *********, *** ***** from * ***** **************, rather **** ** *** executive ** ************. *******, the ******* **** *** sales ************** *** *** represent ***'* *******, **** a ******** *******:

*****, *’* **** ** address *** **** *** has *** ******* *** to [*********.] * ********* for **** *** *** lack ** ************* *** urgency. * **** ** make **** ***** *** Myeisha ***********. ******, * am **** **** ***** to **** **** ******* in *** *** *** rid ** *** *** Blue ****** *** **** with *** ***** *** issues. ** **** ***** I ******’* **** ** use *** ******. * just **** ******* ** know **** * ** personally ***** *** *** system ******* *** * hope * ** *** can **** **** *****. Please ******* **** *********** to ******* *** *** her **** * ** thinking ***** *** *** her ******.

** **** ***** ******* April ** *** *** 3, ****, ********'* ***** counsel "******* **** *** ADT ***** **************" *** only **** *** ** ADT ********* ***** *** to ******** ** *********, the ********* ****.

**** ******* *** ** ADT ** ******* *** executive's ******* ** ******** but *** *** ******* a ********.

Impact ** **** ** *** ******* *** *** *******

**** ** *** *** ********** ****** ******* line ******** ** *** in ***** ****. ***** ********** *** Wyze's **********, *** ****** a *** **** ** compete *** ******* ********* who **** *** *********** and **** ** * DIY ******. *******, *** news **** *** **** video ******* ** * stranger ** ******** *** Blue ** *** ** it ***** ** ******* in *** ******.

*******, **** ** *** another ******* ****** **** ADT, ** *** ***** of *** ********* ** 2020 ****** *** ********** *** accessed ***+ ******** ******** for ****** *************. ** **** ******* lawsuit, *** ***** **** "full **************" *** *** breach,**** ***** ******* ** a ***** ****** **** it *** "** *******"**** *** ** *** damages.

ADT ** *******

**** ******* *** ** ADT *** *** ******* for ******* ** ********'* allegations, ********** ** *** did *** **** *** response ******* *** ******. IPVM **** ***** *** the ******* ** ***** details ***** *** **** incident ******** *** **** the ******* ** ***** to ******* ****** ***********. However, **** *** *** receive * *****.

** **** ******** * response **** *** ***/** its ***** *******, ** will ****** **** ****** accordingly.

Comments (15)

********, **** *********!

******** *** *** ********'* "mail ********* ******* *** same *****, *** *** order ** *** ***** are *******."

**** **** ** ************ fascinating ** **. **** error ** ********** ******** here, *.*., *** ******** could **** ******* **, e.g.,*.*@*******.********** ***.*@*******.***. ***, ** **** was *** ****, **** should **** **** **** for *** ** ******* and ******. *** *** even ******* * ******* if **** *** * user *****? *** ** this *** *** **** error, **** ** *** doing ** *** ******* that ***** ***** **** problems ** *****?

***,*** **** ** *** home *********** ** ******:

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**********, *** ******* ** emphasize "***, **** ***" means *** ** ******* but **** ** ****** experienced **** *** ***** reasonably **** ******** ***********.

Agree: 2
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Funny: 3

*** *** **** ******* a ******* ** **** was * **** *****?

**** *** ****** ********* user *****. *** **** was ****** ******* *** a ******** ******.

*** ***** ** *** Plaintiff *** *** ********** recipient ***Myeisha ******** and Kelsey ****, respectively.

**** **** ***** *** not **** ******** *******, leaving *** ********* **** exactly *** **** ******* e-mail **** *** ***** and **** ***** ********? Maybe **** **** ** novelty ****?

**** ****** **** ** by *** **** ******* Thompson ** **** *****? If *** **** ******** the “*****” ****, **** may *** **** **** as ********, ******* **** were ***********?

*** ******* **** ****** misremembered ** *** *********.

** *** *** ***** any ******* **** ****, in **** *** ********* does *** **** ******* anything ***** *** ***** switcheroo ** *** *********.

****, *** ****** ** likely ** ***** **** than *** *-**** ******* to ** ******* (** know **** **** *** other **** **** ** Dallas).

*****’* ***** **** **** likely *** ***** ***** was *******, *** *** email ******* *** *** events *** *********.

**** ** **** ********* by *** **** **** the ********* ******** ** events, **** *** ********** recipient ***.

*** ** *** *** some *** **** ******* the ******* *-**** **** something ****, ******* ** events ** ** ********by *** ******** *********, they would have known it long ago, because it would cause widespread failure.

*******, **** *** * class ****** ****, **** a ********* ***+ ***** victims. *** **** ******* it **** ****?

Agree
Disagree
Informative
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Funny

**** ****** **** ** by *** **** ******* Thompson ** **** *****? If *** **** ******** the “*****” ****, **** may *** **** **** as ********, ******* **** were ***********?

***** ***** ****'* ****** real *****... *** ********, it ***** **** **** something ****

*********@*****

*********@*****

Agree
Disagree
Informative
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Funny: 1

***** ***** ****'* ****** real *****... *** ********, it ***** **** **** something ****

***, * ********* ** much:

**** **** ***** *** not **** ******** *******, leaving *** ********* **** exactly *** **** ******* e-mail **** *** ***** and **** ***** ********?Maybe **** **** ** ******* ****?

*****, *** ***** ******* - *** ****** ** highly ******** ** ****** divaqueen **** ********* **** a ******** ***. ** it *** ********, **** it **** ****** ***** have ****** ********* ** accounts ** **** ********* clips.

Agree
Disagree
Informative
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Funny

*** ****** ** ****** unlikely ** ****** ********* into ********* **** * software ***. ** ** was ********, **** ** most ****** ***** **** caused ********* ** ******** to **** ********* *****.

*****.

** **** *** *** alternative ******** *** *** such * ***** ***** occur?

***** * ******** **** entry ****** **** ****** to **** **** ** auto-correct ******* *** *** enter ******* ******** **** and ***** **** **********?

Agree
Disagree
Informative
Unhelpful
Funny

*****’* ***** **** **** likely *** ***** ***** was *******, *** *** email ******* *** *** events *** *********.

**** ******'* *****'* ***** also *** **** *** would **** **** ** much ********? *** ***** ADT **** ****, **** from *** ****** *** the ******?

*********, ****** *** ********* will *** ******** ****** that **** ********* **** from *****. **** ** the ******** ********* **** that ***** **** *** not ** **** **** common ********?

Agree
Disagree
Informative
Unhelpful
Funny

**** ******'* *****'* ***** also *** **** *** would **** **** ** much ********? *** ***** ADT **** ****, **** from *** ****** *** the ******?

**, ******* **** ******* for ***** ***********. ***** typically ***** *** ***’* make ****** ********** ** exoneration.

** *** *** ******, we ***’* ****** **** what *** *********, ** do **** **** **** multi-million ***** ****** **** was ******* ** *** first ********** **********, *****, IMHO, ****** ***** *** paid ******* ** ************:

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****, *** ***** ******* to *** ***** ***** - **’* *** ****** to ***** ** * single ******* ** ***** is * **** ****** out *** ***** ****.

Agree
Disagree
Informative
Unhelpful
Funny

**, ******* **** ******* for ***** ***********. ***** typically ***** *** ***’* make ****** ********** ** exoneration.

**, ** ***** ** typically ** ***** ***** if *** ********* ****** the ****** ** ********** they *** **** ** dismiss ** **** *** summary ********, ***. **** then *****, ** **** lose *****, **** *** try ** ******.

** *** ***** **** clearly ** ***'* **** (as *** ******), **** could **** ****** **** such * **** ****** attempting ** ******.

** **** *** * relevant ****** ********* *******, take*** **** ********* ** **** ***** "****** *************" *** technician******.

***** **, ****, **** files* ***** ****** *********.

**** *** ***** *****,** **** **, ****, ADT ****** ****** ** ******* the ********* / ****.

***** ***** ****. **, in *** **** ****, a *** **** *********** matter, *** *** *** immediately **** ** ******* the **** **** ** this ****, ***** *** allege ** **** *****, why *** *** *** similarily **** ** *******, Counselor?

Agree
Disagree
Informative
Unhelpful
Funny

***** ***** ****. **, in *** **** ****, a *** **** *********** matter, *** *** *** immediately **** ** ******* the **** **** ** this ****, ***** *** allege ** **** *****, why *** *** *** similarily **** ** *******, Counselor?

******* *** ******* **** error ** **** *** part ** *** *********. And ******** * ****** user ***** ** ** relates ** *** ***** delivery, ******* ***** ******* to ** ** ***** with *** **** **** the ***** **** ****** never **** **** ******** in *** ***** ***** because *** ***** ****** authorization *** *** **** filed **** *** *** the ******* **** **** supposed ****** ** ***** triggers.

**,****** ***** *** ***** as * ***, ** would ** ******* ** a **** ***** ******* had **** *-****** *** own ************ ******. ***** possibly ********** *** **********, though *** **** ********* than ** * ******** is ********* ****.

** *** **** *** have ***** *****.

** *** *** ****** to *******, ** **** thereof, **** *** *** these ****** **** **** (IANAL), ** **** ****** any ********* ****** ***** be *****, *** ******* for **** ******* **** informally ***** *** ****, to *** * ***** of **** **** **** really *****, ******* *****. In *** **** ****, it’s ******** **** *** plaintiff ***** **** ********* a ***** **********, ******* of *** ******** ** the ****.

*******, ** **** **** it ****** ** ***** that **** ***** ** **** ***** service **** ********* *** plaintiff ***** * ***** motion *** **********.

**** ** **** **** ADTs ***** ********* *** have **** ********* **** Doty “* *** **** complicated ******” ***** *** litigated ***************** **** **** matter.

Agree
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Funny

***** ***** ****…

******** ** *****, **** saw **** ******** ********** of***** **** ******.

Agree
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Informative
Unhelpful
Funny

**** **** ** ***** that *** **** "****" considering **** ******** *** a ******* ***** ***** product **** ******* * number ** ***** ****** this.

Agree
Disagree
Informative
Unhelpful
Funny

*** **** *** ***** blue *** ** *** else *** *** **. That's * **** **** of, ****** ******* "***** ** ADT ********" ** ****** Ring, **** ******* *******

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Agree
Disagree
Informative
Unhelpful
Funny

*** **** *** *** the ***** ****, **** trademarked *** **** ******* which *** ** ******** if * ******** ******* uses **.

** **** * *** security **** ** *** way *** * ****** if **** *** ***** to **** **** * notice **** ** **** use * **** ******* sign **** ***** *********.

Agree
Disagree
Informative
Unhelpful
Funny

**** *** **** **** firm ***** **** ***** like ***'*? **** ***** want ** ****** ** avoid ***** ********** **** ADT *** *** ******** perceptions **** ***** ***** them.

Agree
Disagree
Informative
Unhelpful
Funny: 1

* ***'* **** **** Sh*t *** **** *** goes ***** ****. **** been * ********** *** 48 ***** *** ** don't *** *** ** eye ** **** **** a *** ** *** customers **** **** ***** to ***** **** ** sold *** ** ****.

*** **** ** **** we *** ******* **** on ********** ******** ********** work, ** *** *.** dollar

Agree
Disagree
Informative: 1
Unhelpful
Funny: 1
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