ADT Settles Case of ADT Blue DIY System Sending Video To Stranger

By Isabella Cheng, Published Oct 12, 2021, 10:04am EDT (Info+)

ADT sent video recordings of a woman from her DIY Blue by ADT system to a stranger across the country, prompting the victim to file a negligence lawsuit against ADT.

IPVM Image

However, ADT recently settled this case for an undisclosed amount.

This privacy breach follows the ADT "sexual gratification" technician case last year. In this report, IPVM examines ADT's settlement, the incident based on the filed complaint, and what this means for ADT/Blue by ADT.

ADT ******* ******* ****

** ********* **, ****, **** ****** after ** *** ********** *****, ********** **** ****:

IPVM Image

*** ******* ******* ******** ******* *, ****, ** *** court *** **** ** "********* **** prejudice" (*.*. ****** ** ******* **** to *****) ** **** ** ** one ***** ** ****** *** **** within *** **** ** ****.

*** ********** ****** *** *** *********, as ** ******* ** **** ***********. However, *** **** ******* ********** *******, in **** * ******. ** ****, ADT *** *** **** **** * motion ** ******* ** * ******** denying *** *********** ** *** *********. Instead, ** ****** ****, ******** *** ** ********* ** **** to ********* *** ********* ***** ******* **, 2021. *******, *** **** *** ******* before **** ********.

ADT **** **********

*** '****" ** * ********** *** ADT ********,********* ** ****, "******* ** *** ********** **** of **********", ******** ******** ** ******* $** *******. *** ******* ** as "*****-******* **** ********":

IPVM Image

*** ****'* ************** * *******, *** ****** ** $199 ****:

IPVM Image

Complaint: ***** ********** **** ** ********

*** ******* **** **** ***** ******* the ******* *** *********** **** ***** recordings **** *** *********'* **** ** ADT ****** ** * ********'* ***** account ****** *** *******.

*** *********, ******* ********, *** ******* in ********,**** ** *** **-**** ***** ****** complaint**** *** *** ********* ** * stranger ** ***** ******** *** ******** Thompson *** *** ********* ********'* ****** footage:

*******, ** *** *** **** ***** the ************ ****Plaintiff ******** * ********* **** **** * ******** ** ***** ******** *** **** *** *** ********** **** **** ******** ****** ******* **** *********’* *** ******** ****** *** ***** **** ** *** ** *** ******** ******* *********’* *********. The Security Camera Footage stranger in North Carolina, to Plaintiff’s horror and disbelief, included videos and images of Plaintiff in her most private moments within her home. [emphasis added]

*** ****** ***** ** **** ********** almost *********** ***** ******** *** ** her **** ** *** ****** ** March *, ****. *** ******** ** North ******** ******* ********* ******* ** her ******** ***** "** ** ****** March **, ****," **** * *** after *** ******* **** *** **, according ** *** *********.

Recording ******** ** ****** ** ***** *********

********** **** **** ******** ** ***** if * **** ** ****** ***** was *********, *** ********* ****.

*******, *** ********* ****** **** *** cameras *** **** ********* ******** "***** going ***** *** ****** *******," ** some ********* ********* ********** ******* *** assumed *** ******* **** *** *********:

*** *******, ***** **** **** ******** to ** ********* ** *** ***** when *** **** ***/** ****** ****** were *********,had ******* **** ********* ***** *** ******** ** ********* ***** ***** ***** *** ****** *******, ** **** ********* *****, ** *** ****. This Security Camera Footage also included Plaintiff’s three-year old granddaughter, exposing them both to the world at large. [emphasis added]

No ***** ***** ******

*** ********* **** ****** **** *** was **** *** ******* ** ****** footage ****** ******** ***** ******** ** alarm ****** **** *** ***** ************ and ********* *** ****** ** ***:

********* *** ******* ** *** **** the ******* ***** **** ***** ********* in *** ***** *** **** ***/** window ****** **** *********,and **** **** ********* ***** **** ***** **** ********* ******** ** ***** ****** **** *** ***** ************ *** ******** *** ** *** ******. [emphasis added]

**** *** *********, ******** ********** ***** ***** ***** **, **** sent **** ******* **** *** **** ****** * local ***** ****** *** ********** ** begin. *** ***** ******:

** * *** **** ** *** customer,you **** **** ** **** **** ****** ** ***** *** **** ****** ** ** ************** ********* 24/7 by our monitoring center.

**** *** ******* **** ***** ****** from **** ************, ****** ******* **** by *** ** ***-***-**** ** *******@*********.*** to ******* ** **** *** ****** number *** ********** ****so **** ** *** ***** ********** **** **** *** ******. [emphasis added]

Plaintiff: *** ***** ******** ** ***** *** ****

******** *** ********, *** ** *** an *** ********, ******* *** ** ADT ***** ********* ********'* *******, *** company **** *** ** ***** ******** down *******, ********** **** ******* *** "has * ********," *** ********* ****:

*** **** ****** **** ********* **** when *** *** ******* *** ** alert *** ** *** ******* ** the *********,ADT **** *** **** ** *** ** ** **** ******** ** ***** ********* **** *** *** ********* **** **** *** *********: “***** *** *** * ********,” *** *********. [emphasis added]

*******, *** ********* ***** **** "*************, ADT *** ***** *** ** ********* to *** *** **** *** **** payment *** ***."

Mechanics ** ***-** *******

******* **** **** *** ******* ** quickly, ** ** ******* *** **** a *********** ***** ******** ** *** first *****.

*******, *** ********* ** ************ ******** because ******** ***** ** **** ******* her ***** ********* **** ******* ** for ***'* *******,********* ** ***** ******** **** *******'* reporting.

******** *** *** ********'* "**** ********* contain *** **** *****, *** *** order ** *** ***** *** *******." Still, *** ******** *** ***** ********'* correct ***** ******* ** *** ** the ****** *********** **** ** ***.

**** ***** *** *** **** ********'* correct ***** *******, *** ***** ******* to **** *** ******* ** * random ****** ****** *** *******.

**** ******* *** ** *** ***** how **** ********* ******** *** **** measures *** **** *********** ***** ** prevent ** **** ********* ***** *** received ** ********.

Delayed *** *******

******** *** *** ********* ** *** at *** ***** ******** ***** ******** **** ******* ******** on *** ***** ** ***** **, 2021,********* ** *** *********.

*******, **** *** ******* *** *********, she ***** **** * ***** **************, rather **** ** *** ********* ** spokesperson. *******, *** ******* **** *** sales ************** *** *** ********* ***'* apology, **** * ******** *******:

*****, *’* **** ** ******* *** fact *** *** *** ******* *** to [*********.] * ********* *** **** and *** **** ** ************* *** urgency. * **** ** **** **** right *** ******* ***********. ******, * am **** **** ***** ** **** with ******* ** *** *** *** rid ** *** *** **** ****** and **** **** *** ***** *** issues. ** **** ***** * ******’* want ** *** *** ******. * just **** ******* ** **** **** I ** ********** ***** *** *** system ******* *** * **** * or *** *** **** **** *****. Please ******* **** *********** ** ******* and *** *** **** * ** thinking ***** *** *** *** ******.

** **** ***** ******* ***** ** and *** *, ****, ********'* ***** counsel "******* **** *** *** ***** representative" *** **** **** *** ** ADT ********* ***** *** ** ******** to *********, *** ********* ****.

**** ******* *** ** *** ** confirm *** *********'* ******* ** ******** but *** *** ******* * ********.

Impact ** **** ** *** ******* *** *** *******

**** ** *** *** ********** ****** ******* **** ******** by *** ** ***** ****. ***** ********** *** ****'* **********, ADT ****** * *** **** ** compete *** ******* ********* *** **** the *********** *** **** ** * DIY ******. *******, *** **** **** ADT **** ***** ******* ** * stranger ** ******** *** **** ** ADT ** ** ***** ** ******* in *** ******.

*******, **** ** *** ******* ******* breach **** ***, ** *** ***** of *** ********* ** **** ****** *** ********** *** ******** ***+ customer ******** *** ****** *************. ** **** ******* *******, *** first **** "**** **************" *** *** breach,**** ***** ******* ** * ***** filing **** ** *** "** *******"**** *** ** *** *******.

ADT ** *******

**** ******* *** ** *** *** its ******* *** ******* ** ********'* allegations, ********** ** *** *** *** file *** ******** ******* *** ******. IPVM **** ***** *** *** ******* to ***** ******* ***** *** **** incident ******** *** **** *** ******* is ***** ** ******* ****** ***********. However, **** *** *** ******* * reply.

** **** ******** * ******** **** ADT ***/** *** ***** *******, ** will ****** **** ****** ***********.

Comments (16)

John Honovich

IPVM | 10/12/21 02:08pm

********, **** *********!

******** *** *** ********'* "**** ********* contain *** **** *****, *** *** order ** *** ***** *** *******."

**** **** ** ************ *********** ** me. **** ***** ** ********** ******** here, *.*., *** ******** ***** **** entered **, *.*.,*.*@*******.********** ***.*@*******.***. ***, ** **** *** *** case, **** ****** **** **** **** for *** ** ******* *** ******. Why *** **** ******* * ******* if **** *** * **** *****? And ** **** *** *** **** error, **** ** *** ***** ** the ******* **** ***** ***** **** problems ** *****?

***,*** **** ** *** **** *********** ** ******:

IPVM Image

**********, *** ******* ** ********* "***, that ***" ***** *** ** ******* but **** ** ****** *********** **** ADT ***** ********** **** ******** ***********.

Agree: 2
Disagree
Informative
Unhelpful
Funny: 3

Undisclosed #1

IPVMU Certified | In reply to John Honovich | 10/12/21 06:18pm

*** *** **** ******* * ******* if **** *** * **** *****?

**** *** ****** ********* **** *****. The **** *** ****** ******* *** a ******** ******.

*** ***** ** *** ********* *** the ********** ********* ***Myeisha ******** and Kelsey ****, respectively.

**** **** ***** *** *** **** remotely *******, ******* *** ********* **** exactly *** **** ******* *-**** **** the ***** *** **** ***** ********? Maybe **** **** ** ******* ****?

**** ****** **** ** ** *** name ******* ******** ** **** *****? If *** **** ******** *** “*****” were, **** *** *** **** **** as ********, ******* **** **** ***********?

*** ******* **** ****** ************* ** the *********.

** *** *** ***** *** ******* into ****, ** **** *** ********* does *** **** ******* ******** ***** the ***** ********** ** *** *********.

****, *** ****** ** ****** ** allow **** **** *** *-**** ******* to ** ******* (** **** **** from *** ***** **** **** ** Dallas).

*****’* ***** **** **** ****** *** admin ***** *** *******, *** *** email ******* *** *** ****** *** incorrect.

**** ** **** ********* ** *** fact **** *** ********* ******** ** events, **** *** ********** ********* ***.

*** ** *** *** **** *** that ******* *** ******* *-**** **** something ****, ******* ** ****** ** be ********by *** ******** *********, they would have known it long ago, because it would cause widespread failure.

*******, **** *** * ***** ****** suit, **** * ********* ***+ ***** victims. *** **** ******* ** **** that?

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

Undisclosed #2

In reply to Undisclosed #1 | 10/12/21 08:53pm

**** ****** **** ** ** *** name ******* ******** ** **** *****? If *** **** ******** *** “*****” were, **** *** *** **** **** as ********, ******* **** **** ***********?

***** ***** ****'* ****** **** *****... for ********, ** ***** **** **** something ****

*********@*****

*********@*****

Agree
Disagree
Informative
Unhelpful
Funny: 1

Undisclosed #1

IPVMU Certified | In reply to Undisclosed #2 | 10/15/21 04:45am

***** ***** ****'* ****** **** *****... for ********, ** ***** **** **** something ****

***, * ********* ** ****:

**** **** ***** *** *** **** remotely *******, ******* *** ********* **** exactly *** **** ******* *-**** **** the ***** *** **** ***** ********?Maybe **** **** ** ******* ****?

*****, *** ***** ******* - *** system ** ****** ******** ** ****** divaqueen **** ********* **** * ******** bug. ** ** *** ********, **** it **** ****** ***** **** ****** thousands ** ******** ** **** ********* clips.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

Undisclosed #2

In reply to Undisclosed #1 | 10/15/21 07:45am

*** ****** ** ****** ******** ** change ********* **** ********* **** * software ***. ** ** *** ********, then ** **** ****** ***** **** caused ********* ** ******** ** **** receiving *****.

*****.

** **** *** *** *********** ******** for *** **** * ***** ***** occur?

***** * ******** **** ***** ****** fell ****** ** **** **** ** auto-correct ******* *** *** ***** ******* noticing **** *** ***** **** **********?

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | In reply to Undisclosed #1 | 10/12/21 08:59pm

*****’* ***** **** **** ****** *** admin ***** *** *******, *** *** email ******* *** *** ****** *** incorrect.

**** ******'* *****'* ***** **** *** that *** ***** **** **** ** much ********? *** ***** *** **** this, **** **** *** ****** *** the ******?

*********, ****** *** ********* **** *** truthful ****** **** **** ********* **** from *****. **** ** *** ******** situation **** **** ***** **** *** not ** **** **** ****** ********?

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed #1

IPVMU Certified | In reply to John Honovich | 10/15/21 10:02pm

**** ******'* *****'* ***** **** *** that *** ***** **** **** ** much ********? *** ***** *** **** this, **** **** *** ****** *** the ******?

**, ******* **** ******* *** ***** undisclosed. ***** ********* ***** *** ***’* make ****** ********** ** ***********.

** *** *** ******, ** ***’* really **** **** *** *********, ** do **** **** **** *****-******* ***** action **** *** ******* ** *** first ********** **********, *****, ****, ****** means *** **** ******* ** ************:

IPVM Image

****, *** ***** ******* ** *** whole ***** - **’* *** ****** to ***** ** * ****** ******* if ***** ** * **** ****** out *** ***** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

John Honovich

IPVM | In reply to Undisclosed #1 | 10/15/21 11:50pm

**, ******* **** ******* *** ***** undisclosed. ***** ********* ***** *** ***’* make ****** ********** ** ***********.

**, ** ***** ** ********* ** civil ***** ** *** ********* ****** the ****** ** ********** **** *** move ** ******* ** **** *** summary ********, ***. **** **** *****, if **** **** *****, **** *** try ** ******.

** *** ***** **** ******* ** ADT's **** (** *** ******), **** could **** ****** **** **** * move ****** ********** ** ******.

** **** *** * ******** ****** practical *******, ******* **** ********* ** **** ***** "****** *************" *** ****************.

***** **, ****, **** ****** ***** ****** *********.

**** *** ***** *****,** **** **, ****, *** ****** ****** ** ******* *** ********* / ****.

***** ***** ****. **, ** *** Doty ****, * *** **** *********** matter, *** *** *** *********** **** to ******* *** **** **** ** this ****, ***** *** ****** ** user *****, *** *** *** *** similarily **** ** *******, *********?

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed #1

IPVMU Certified | In reply to John Honovich | 10/16/21 04:57am

***** ***** ****. **, ** *** Doty ****, * *** **** *********** matter, *** *** *** *********** **** to ******* *** **** **** ** this ****, ***** *** ****** ** user *****, *** *** *** *** similarily **** ** *******, *********?

******* *** ******* **** ***** ** only *** **** ** *** *********. And ******** * ****** **** ***** as ** ******* ** *** ***** delivery, ******* ***** ******* ** ** an ***** **** *** **** **** the ***** **** ****** ***** **** been ******** ** *** ***** ***** because *** ***** ****** ************* *** not **** ***** **** *** *** the ******* **** **** ******** ****** on ***** ********.

**,****** ***** *** ***** ** * say, ** ***** ** ******* ** a **** ***** ******* *** **** e-mailed *** *** ************ ******. ***** possibly ********** *** **********, ****** *** less ********* **** ** * ******** is ********* ****.

** *** **** *** **** ***** hands.

** *** *** ****** ** *******, or **** *******, **** *** *** these ****** **** **** (*****), ** that ****** *** ********* ****** ***** be *****, *** ******* *** **** parties **** ********** ***** *** ****, to *** * ***** ** **** each **** ****** *****, ******* *****. In *** **** ****, **’* ******** that *** ********* ***** **** ********* a ***** **********, ******* ** *** strength ** *** ****.

*******, ** **** **** ** ****** be ***** **** **** ***** ** **** ***** ******* **** defendant *** ********* ***** * ***** motion *** **********.

**** ** **** **** **** ***** resources *** **** **** ********* **** Doty “* *** **** *********** ******” which *** ********* ***************** **** **** matter.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1

Undisclosed #1

IPVMU Certified | In reply to John Honovich | 10/18/21 04:40am

***** ***** ****…

******** ** *****, **** *** **** humorous ********** ******* **** ******.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 1
Avatar

Brian Karas

Pelican Zero
10/12/21 04:29pm

**** **** ** ***** **** *** used "****" *********** **** ******** *** a ******* ***** ***** ******* **** existed * ****** ** ***** ****** this.

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | In reply to Brian Karas | 10/12/21 09:01pm

*** **** *** ***** **** *** no *** **** *** *** **. That's * **** **** **, ****** ******* "***** ** *** ********" By ****** ****, **** ******* *******

IPVM Image

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #3

10/14/21 04:53pm

*** **** *** *** *** ***** blue, **** *********** *** **** ******* which *** ** ******** ** * security ******* **** **.

** **** * *** ******** **** up *** *** *** * ****** if **** *** ***** ** **** them * ****** **** ** **** use * **** ******* **** **** white *********.

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed #4

In reply to Undisclosed Integrator #3 | 10/14/21 05:05pm

**** *** **** **** **** ***** logo ***** **** ***'*? **** ***** want ** ****** ** ***** ***** associated **** *** *** *** ******** perceptions **** ***** ***** ****.

Agree: 1
Disagree
Informative: 1
Unhelpful
Funny: 2

Undisclosed Integrator #3

In reply to Undisclosed #4 | 10/14/21 09:38pm

* ***'* **** **** **** *** hope *** **** ***** ****. **** been * ********** *** ** ***** and ** ***'* *** *** ** eye ** **** **** * *** of *** ********* **** **** ***** to ***** **** ** **** *** to ****.

*** **** ** **** ** *** against **** ** ********** ******** ********** work, ** *** *.** ******

Agree
Disagree
Informative: 1
Unhelpful
Funny: 1

Undisclosed Integrator #5

In reply to Undisclosed Integrator #3 | 11/15/21 03:51pm

*** ** *** ******* ***'** ********* to?

Agree
Disagree
Informative
Unhelpful
Funny
Login to read this IPVM report.
Why do I need to log in?
IPVM conducts reporting, tutorials and software funded by subscriber's payments enabling us to offer the most independent, accurate and in-depth information.
Loading Related Reports