Alarm.com Vs. Honeywell Total Connect Shootout

Author: Brian Rhodes, Published on Aug 30, 2017

In the smarthome and intrusion market, Alarm.com and Honeywell are two of the biggest names. Both platforms offer remote management of alarms, home automation devices, surveillance cameras, and video doorbells. Among increasingly networked smarthomes, interest is high.

But which system is better, and what weaknesses does it have?

IPVM has already tested each individually - see IPVM's Alarm.com Test and IPVM's Honeywell Total Connect 2.0 Test.

Comparison Criteria Selection

In the sections below, we look at the features and performance that both end users and dealers/ installers will be interested in and therefore are useful to differentiate upon:

  • Intrusion Panel Compatibility: With how many brands and types of panels is the system compatible?
  • Service Required: What monthly services are required for the system, and how much do they cost?
  • Video Surveillance Support: How is video viewing and recording managed? How is performance limited?
  • Multiple Panel/Locations Support: Is it possible to control multiple logical partitions from an account? Can multiple panels be managed from one login?
  • Video Doorbell Support: Which types of doorbell cameras are supported? Can they be used from within the primary app?
  • App & Browser Support: Do the systems support webpage portals, smartphone apps, or both? Are there navigation or appearance differences between them?
  • System Pricing: How much does each platform cost, both from a hardware and ongoing service perspective?
  • Consumer Brand Recognition

We look at these factors and more in this note.

** *** ********* *** ********* ******, *****.*** *** ********* *** two ** *** ******* *****. **** ********* ***** ****** ********** of ******, **** ********** *******, ************ *******, *** ***** *********. Among ************ ********* **********, ******** ** ****.

*** ***** ****** ** ******, *** **** ********** **** ** have?

**** *** ******* ****** **** ************ - *******'* *****.*** ***********'* ********* ***** ******* *.* ****.

Comparison ******** *********

** *** ******** *****, ** **** ** *** ******** *** performance **** **** *** ***** *** *******/ ********** **** ** interested ** *** ********* *** ****** ** ************* ****:

  • ********* ***** *************: **** *** **** ****** *** ***** ** panels ** *** ****** **********?
  • ******* ********: **** ******* ******** *** ******** *** *** ******, and *** **** ** **** ****?
  • ***** ************ *******: *** ** ***** ******* *** ********* *******? How ** *********** *******?
  • ******** *****/********* *******: ** ** ******** ** ******* ******** ******* partitions **** ** *******? *** ******** ****** ** ******* **** one *****?
  • ***** ******** *******: ***** ***** ** ******** ******* *** *********? Can **** ** **** **** ****** *** ******* ***?
  • *** & ******* *******: ** *** ******* ******* ******* *******, smartphone ****, ** ****? *** ***** ********** ** ********** *********** between ****?
  • ****** *******: *** **** **** **** ******** ****, **** **** a ******** *** ******* ******* ***********?
  • ******** ***** ***********

** **** ** ***** ******* *** **** ** **** ****.

[***************]

Alarm.com **********

*******, *** ******* ***** *****.***'* ********** ** ** ******** ** Total *******, ************:

  • ***** *******: ***** *******, ***** ******* *.* ***** ** ***, so *****.***'* ** ******* *** ****-***** ******* ********* (*** *********'* lack ** **) **** *** **** ********.
  • ****** '***' **********: *** ***** ******* ** **** *********** ******* station ********** *********, *** *** ** ********* *** **** ******* their *********** ** ***. ***.* ******** ** ***** ************ *** central *******, *** ********* *** ****** ** ** ****** **** buying * ********* ****** **** ****** ***** *******.
  • *** ***** ***** *************: *** ** ********** **** * ****** of ******, *** **** ********* ****** *** *******, ** ********* are *** ****** ** ** ***** **** ******** *********** **** adding ** ********.
  • ************ *******: *** ******** ***** ********** *** ***** *******, ***** TC2.0 **** ***. **** **** ***** ********* ****** *** ****, TC2.0 **** *** ******* *** *******, ***** *** **** **** no ***** **********.
  • ***** *** ******* *******: ** ***** ** '***-*********' *** ******* and *******, *** ***** **** ****, ***** ****, *** '*******' IoT ****** **** ****.**, ***** ********* ** **** ******.

Honeywell **********

*******, ********* ** ****** ** * *** ********* ***** **** has * ***** ***** *********:

  • ********* ***********: ***** ******* *.* ***** *** **** ********** ** controls ********** ** ***** * ***** ** **. *** '***-*********' users, *** *********** ***** ***** *** ****** ******.
  • ********** ***** ******: ***** ***** ******* ** **** ********** **** Honeywell ***** ******, **** ***** ********** **** ** ****** ****** used ** **** *********** *** ********** *******.
  • ********** ***********: ********* ** **** * ***** *********** ****** *** Thermostats, *** ***.*'* *********** **** *** **** '***** ******* *******' line ** ***** *********** ******* ** ****** **** *****.***'* ******* of ******* *-**** ******.
  • ***** ***********: ** ***** ** ********* ******* *** *****, ********* brings ************ *****, *** ********* *** **** ******* ***** **** a *** ****** *** **** ****** ** ****** *** ***** Honeywell's ****.

Platform ****** **********

** *******, *** **** ** * ******** '*********** ********' ******** for *******, *** *** **** *** ******** *** ****** ******** hardware, ***** ***** ******* ****** ********* ******* ** **** '********** services' **** *** ********** ***** *** ***** ********* ** *****.***.

** *** ******** ** ********* **********, *****.*** ** *** ******** option, ******** **** ********** ****** *******, ****** ***** ***********, **** panel ************* *******, *** ******* *** *** ********** *** *** users.

*******, **** * **** **** ***** ** ****, ***** ******* could ** ******* *** ***** *** **** ***** ********. ********** for ***** ******* ******** **** ********* ***** ******, ********* ** TC2.0 *** ** **** **** $* ********** ******* ******* *** month *** *****, **** ***** *****.***'* $** - $** ******* charge.

Platform *********

*** ******** ****** ** **** ***** ***** ** ************ ** those *********.

*****, *********.*** ******:

************ ***** ******* *.* ******:

** *******, **** ********* ******* ****** ********** *** ****** **** intrusion ******* **** ************ ******* *** ****-********** ************ **** **** locks, ***********, *** ******. ** **** *****, **** ******** ****** additional *****-************ **** ***** *****-***** ******* **** ** **** ** sections *****.

********** ** ********, *******, *** **** ***** *********** ** ***-***** is *** ****: **** ********** ** * ******, ****** ******** to ***** ** *** ********* ** **** ** ******.

Intrusion ***** *************

*****.*** ******** **** ********* ****** ** ****** *** *** ******** modules *** ********** ***** *** *** *******, ***** ***** ******* is *********** ** *********.

*** *****, *** ** ********** **** **** ******, *** ***** panel ****** ********* ***** ****** ********* **** ***** *****.*** ***** supported ******** '*** *******'. *** ***** *** ***** ** ****** compatible ** *** ********* ****** **** **** *************:

***** ******* ** ******* **** ** ********* ****, *** ** generally ********* ** *** ***** ***** ******* *********. *** ***** number ** *********-**** ******* ** ***** ***********, **** **** **** 20 ********** ****** **********:

***** ******* *** ** ********* ** *** ******** ** *****'* panels, ********* *** ***** ********** ******, ***** *****.*** ** ******* mostly ** *****/******** *********** ****** **** **** *** ******. *** the *********** ******, ***** ******* ** ********* ** *********'* *********** Lynx *** ***** ***** *****.

Required ******* ********

***** ******* *.* ********* ******** * ******* ***** ********** *******, where *** **** ***. **** **** *** **** * *** difference ** ******* ******* ******* ** '***' ********** ** **** with *****.*** **** ***** *** ******** **** ********** **** **** tripped.

***** ******* ****** **** $** - $** *** ***** *** most *****, *** **** ******* $** - $** *** ***** in ********* **********, ******** *** ***** ****** ** ~$** - $85 *** *********.

*****.*** ***** ****, ********* $** - $** *** *****, *** professional ********** ** ***** ** ******. ** ************ *********, *** total ****** **** ** ******** **** **** ***** *******, ** ~$50 - $** *** *****, ******** ******* **** ********* ** priced ******* ***** ** ********* ********** ** *******.

*** ******* ********** ** ** ********* ********** ** *** *******. Alarm.com ******** **** *** $** -$** *** *****, ***** ********* typically ******** ** *** * **** ** $** - $**/ month. ** *******, '***** ********' **** ***** ******** ******* ** less ********* **** ***** *******, ***** * **** ** *** monthly ****, ***** *****.*** **** ***** $* - $** *** account ** ******** ***** ********.

Video ************ *******

*** ** *** ******* *********** ******* ********* ** *****. *****.*** supports ** (** ** ***** **********), ***** ***** ******* **** VGA ****, *** ********* **** ***** ***** *** *** ********* in *********'* ***** ******* *********. ********* **** ** ***** ****** is ***** ********* **** **** ******* **** ** *** **** streaming *****, *** *** *** ******* ** ******** ******* ****.

******* ********** ******* ********* ** *** **** ******** ******** ***** clips. ***** ******* ****** *** ***** **** ** * ************* 'event' ****, *** ****** ** ******* ********* ** ******** ****** manual ***********. ***** ********** **** *****.*** ** **** ********, ** that ******** ***** ****** *** ** **** ** **** ***** clips, *** ***** *** ********** ** ****/****/******, ***** ** ** not.

*******, * *** ******** ** **** ********* ** ******* ****** choice ** ********** *** ***********, *** ** ********* ** *** options ** *** **** **** ***** ****. *******, *** **** of ***** ****** ******* *** ******* **** ***** ****, **** an ******* *****.*** ****** ***** ** ~$*** - $*** *** Total ******* ****** ******* ~$** - $***.

** *** ***** *****, ** **** ** ***** *** **** platform. *****, *** ******* *********** ** ********** *** **** ******* in********* ***** ******* *.*:

*** *** ******* ****** ********** *********.***:

Multiple *****/********* *******

**** ***** ******** ** **** **** *** ********* *** ********* panel *** ** ******* *** ***/*** *****. *****.*** ******** ************, although *** ******* *** *** ** ********* ** *** ********* panel **** ******* *** **. *******, ***** ******* *.* **** not ******* *** ******* **** **** *** ****** ***** *****. The ******** ** **** ** *** ****** *********** ** **** residential *****, *** **** ***** ********** ***** ***** **** ************, and **** ****** ******, ********** ***** ********* ********** *******, ** as ****.

*** ******* ** ************ ***** ******* *.* *********** **** ***** ***.* **** *** ******* **** ** ********* panels, *****.*** ****:

"*** ** ** **** ********* ***'* **** *** * ****** partition, ******* *** * ********** ***** ** ** * ********* ***** **** ****? ****..."

** ***** ** ****** *** *******, ******** ***** ******* ******* panels *** ** ****** **** *** *** *******, *** ********** across ****** ****** ** ****. **** *****.***, '****** ********' *** be ******* ** ******** ****** ** ****, *** ******* *** communication **** ****** **** ****** *** ** * ****.

Video ******** *******

** ***** ** *******, ***** ******* ********** **** *** ***** and ***** ** ********, *** **** ************* **. *****.*** ********** **** *** ****** ** *******, *** ** and ** *****.*** ******** ***** ***** ******* ****, ***** *****:

** ********, *****.*** ********** **** *********'* ***** ********. ***** *** supports **** ******* **** ***** ******* *.*, *********** ***** *** pricing *** ******* ** *** **** ******* *****, *** ******** appearance ** ****** *** ******* ******** ******.

********* ***** ** **** **** ** ******* * '****' ******* when ** ** ********* ** ****** *****, *** ******* ****. IPVM **** **** **** ****, ******** ****** ***-***** ***********, **** it **** *** ******.

** ****, ******* ******** ************ *********, *** ** *** ******* ****** **** ******* ******, *** a ******* *** ** ******* ***** *** '********* *******' **** a **** ** ******** *******,***** ********** ******** *****, *** ********* ******* ** ******** ** *********.

Thermostat *******

***** **** ********* ********* ******* *-**** ******, ***** ******* **** supports *********'* **** **** ** '***** ******* *******' ******. ** practical *****, *** **** ****** *** **** ****** ** ** installed ** ********** *********** ***** ****** ******* *** ** ******* than *-**** ******** **** *** ***** ***** ********.

** ***** ** ***, ***** ******* ******** **** ********** ** the ***, ***, *** ********* ****** ******, ***** *** *** be ******* ** *********** ** *** *** ****. *** *******, in *** ****, *** *** ********* ******** *********** **** *** not ********* ** *** *** ** ******.

Other ********* ******* *******

** ***** ** ********** '*****' *** **** *******, ***** ******* is ********* ****** ** ********* ******* *********, ***** *** ** more ****. *******, ******* ******** ** '****' **** * ********* API, *** *** ******* **** ** ******* ** ***** ********** companies. **** ** ** ******** **** ********* ********** **** **** SmartThings **** **** * ***** **** **** ** ******* *** direct ****** ** ****** ************.

*** ******* *******, *** ********** *********** **** ****.**, *********** *** smoke ********* **** ****, *** ***** ****. ********* ***.* **** not. **** ******* ******* ****** **** *********, ***** **** *********, and **** **********.

***** ******* ******* *** *** ** ***** ***** ******* ***** may ** '**** ********' **** ******** * ********, *****.*** *** an **** ********* ***-********* ********. ******* *** ****** **** ** pitch *** ** '* ****** ***********' ******** *** * *****, while ***** ******* ***** **** **** ** ****** *** ******* different ********** *** ****.

App & ******* *******

**** ********* ***** **** ********* *** **** ******** ****** **** for **** ******* *** *****. *******, ******* ****** *** ******* controls ** ****** **** ***** ******* *.*, **** **** * near ********* ****** ******* ********. *********** ******* *** *** *** portal *** **** ******* **** ***, **** ***** ********* ********* and ***** ***** ** *** **** ******** ******* *********.

*******, ***** ** ****** ** ***, *** ** **** ***** streaming ** ********* ** *** *********. ***** ******* **** *** support ** ****** ** ***, *** **** ***** ** **** viewable *** *** ***.

Geographic *******

******* ******** ****** ** ************ *** ******* ******* ** *** Canadian ******* *** ***** *********. ***** ******* *** *****.*** *** available ** *** ** *** ******, ******** *** *** ******** features ** ***** ******* *** ********* ** *** ** ****.

**** ********* *** ********* ** ********** ******* *** ******* ********** stations, ******** **** ********* *** **** ****** ** '***' *********. If ** ********** ****** ** ****, **** ****** *****-***-******* ** a ****** *** ** ******* ** *** ********** ****** ****. Like *** ********* ******, ***** '************ *****' *** ** **** preventing ***** ******* ** **** ***** **** ****** *******.

Consumer ***** ***********

*** ****** ********* ********* ** ***** ***********.

*** ******* ** ********* ******* **** ***** ******* ********* ***** in ****** ***, '******* ****' ******** **** *****-**** **********. *** strength ** *** ** ***** **** ** *********'* ****-**** ******** market ******** **** **** ***********, *** ************, *** ***** ********** gadgets, ***** *****.*** *****. ** ***** *********'* ************** ***** ****** ** **** ****, *****, *** *******, ********* ***** *.** **** ******** ** consumers **** *****.***:

** ********, *****.***'* ***** ** *** **** ********** **** ** the ******** ******** *******, *********** *** ** *** ******** '*******' of *** ******* **** *** ******* ** ****. *******, *** more ************* ******** *******, *********'* ************ *** ****** ****** **********, which *** ****** **** ***** ******* *** ***** *** ***** overcome *** ******* ******** *********** *** *********.

Comments (11)

**** **** ****** ** * ****** *** ** *** *** webpage ** ****** *** ******** ********* *******?

******* ***** ***!

********* ******* ** *** ** *** *******, *** ** ** supported **** **** ******* ** ********* ** *** ********** *****. For *******, *** ***** *** ******** ****** ******** ********** ** Vista ****** ****** *** - (********* **** ***** ******* **** not **!)

*** *** **** *** *** ********** ** ****** **** **** it, **** *** **** *** ** ***, *** *******.

*** *** *****.*** *** ****** *** *** ***** ****** ****** does *** ******* ************.

* **** ***** ******* *** *****, *** ***** ** ** be **** ******, ***** ***** ******** ** **********. ***** **** have ******** ** **** *** **** * ***** **** * haven't **** **.

** *** ********, * **** *****.*** *** **** ** **** easy ** ***, *** ****** *** **** *** *** ******. Clients **** **** ********* ***** ********** *** **** **** ***** platforms' ****'** **** ** *** ****.

********* *******, *** **, ** *********; **** ** ** ******* use **. *************, ********* *** ****** **** ** ***** ** added **** **** * ***** ***, *** **** ***** *****'* gotten ** **. **** ***********.

** *** *******, ***** ******* ** *** ** *** **** reasons * ***** **** **** ********* *** ** ***** ********.

* ***** **** ** ***** **** ***** ** *** ******. We **** ******** ** *** ******** ****** ******** ** **** a ******** ** **** ** ***** *******. ** **** *** TC ** ********** ******* ** ****** *********** **** ***** *******. With ***** ******* *** **** ** ** ********** *** *** guys *** ***** *** ******* ** *** **** *******. **** with *** ********** **** ** **** * ****** ****** **** every ****** ** ******* ** ** *** ******* ***** ******** with *** ******.

**** ***********

********** ********* - *** ******* ** *** ******* **** *** both ********** **** ***** ******* ******* *** **** **** ********* for * ***** ** ****.

********* ******* - ** *** * ******** ********** ********* ****** and **** *** ***** ******* ** ****** *** **** * years. *** **** ******* *** ********* **** ** ****** ** the *** ******** *****.

** **** **** **** ************ ** *** ** ******* ** the **** **** ******* **** ****'* ******* ******. *** ******* the ******* ** *** *** ******* **** *** ******* *** Skybell, *** *** *** **** *** ****... **** **.

******, * ******* **** ** *** ****** ********* ***.* ******** coverage.

** ***** ** *** ******* **** (********* **** ***'* ******* Slim), *** ***** '******' ** ***** *******? *** **** ** locked ** **** **** **** ***, ** *'* ******* ** you're ***** *** ******** '****' ***** ** *** ************ **** for ***.*.

******** *** **** ** ******* **** ** ********* *********, *** Skybell **** (********* ** **** ****** *** ******) *** *** locked ** ** *** *** ** ***** **** *** ******* Skybell ***. ******* ****** * **** **** ***** ******* *** both ** *** ******** *** *****.

***** ******* **** ********** ********* *******.

*** ***** **** ********* *** ***** ******* ***** **** **** with ****** *** ***** ** ****. *** **** **** ***** --- *** ************, **** **** ***** **** *** ****** ********* cameras ** *** - *** * *** *** *. **** camera's ** **** * **** *** * *** ****** ********* how **** *** ******** ****** *** **** * ****** ******** his *** *** ** *** ****. **** **** ******'* ***** $300 ** ****.

* **** **** ******** *** ******'* ** ******* **** *** have * **** **** ********** *** ********** *****.

*** ******** **** *** **** ****** ***** ** *** *** TC --- ****** **** * **, ******.

*****, ****** *** *** *******.

** ****'* **** *** *******, *** ** ****** ** *********** in *** ****** *** ** *** ******.

** ***** ***** *** *** *** ******** *** ******* ****** as *** ******* *********, *** ***** (** *** ****) **** 'live *****' *** **** ******** ** *** ***.

** ****, *** ******* ******:

"*******, ******* ****** *** ******* ******** ** ****** **** ***** Connect *.* (**** *****.***), **** **** * **** ********* ****** between ********.'

****** *** *****, ***** ******* ** *** ******* *** ***, pending ** ***** ******, *** *********.

*** ***** ****** ****** *** ******* *** *** ******** ***** this ****** *** **** *** ********* *** *** ****.****** *** ******* **** ******* **** *** ***** ** *****.

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