Alarm.com Vs. Honeywell Total Connect Shootout

By: Brian Rhodes, Published on Aug 30, 2017

In the smarthome and intrusion market, Alarm.com and Honeywell are two of the biggest names. Both platforms offer remote management of alarms, home automation devices, surveillance cameras, and video doorbells.  Among increasingly networked smarthomes, interest is high.

But which system is better, and what weaknesses does it have?

IPVM has already tested each individually - see IPVM's Alarm.com Test and IPVM's Honeywell Total Connect 2.0 Test.

Comparison Criteria Selection

In the sections below, we look at the features and performance that both end users and dealers/ installers will be interested in and therefore are useful to differentiate upon:

  • Intrusion Panel Compatibility: With how many brands and types of panels is the system compatible?
  • Service Required: What monthly services are required for the system, and how much do they cost?
  • Video Surveillance Support: How is video viewing and recording managed? How is performance limited?
  • Multiple Panel/Locations Support: Is it possible to control multiple logical partitions from an account?  Can multiple panels be managed from one login?
  • Video Doorbell Support: Which types of doorbell cameras are supported? Can they be used from within the primary app?
  • App & Browser Support: Do the systems support webpage portals, smartphone apps, or both?  Are there navigation or appearance differences between them?
  • System Pricing: How much does each platform cost, both from a hardware and ongoing service perspective?
  • Consumer Brand Recognition

We look at these factors and more in this note.

** *** ********* *** intrusion ******, *****.*** *** Honeywell *** *** ** the ******* *****. **** platforms ***** ****** ********** of ******, **** ********** devices, ************ *******, *** video *********.  ***** ************ networked **********, ******** ** high.

*** ***** ****** ** better, *** **** ********** does ** ****?

**** *** ******* ****** each ************ - *** ****'* *****.*** **** *** ****'* ********* ***** ******* 2.0 ****.

Comparison ******** *********

** *** ******** *****, we **** ** *** features *** *********** **** both *** ***** *** dealers/ ********** **** ** interested ** *** ********* are ****** ** ************* upon:

  • ********* ***** *************: **** how **** ****** *** types ** ****** ** the ****** **********?
  • ******* ********: **** ******* services *** ******** *** the ******, *** *** much ** **** ****?
  • ***** ************ *******: *** is ***** ******* *** recording *******? *** ** performance *******?
  • ******** *****/********* *******: ** it ******** ** ******* multiple ******* ********** **** an *******?  *** ******** panels ** ******* **** one *****?
  • ***** ******** *******: ***** types ** ******** ******* are *********? *** **** be **** **** ****** the ******* ***?
  • *** & ******* *******: Do *** ******* ******* webpage *******, ********** ****, or ****?  *** ***** navigation ** ********** *********** between ****?
  • ****** *******: *** **** does **** ******** ****, both **** * ******** and ******* ******* ***********?
  • ******** ***** ***********

** **** ** ***** factors *** **** ** **** note.

[***************]

Alarm.com **********

*******, *** ******* ***** Alarm.com's ********** ** ** ******** to ***** *******, ************:

  • ***** *******: ***** *******, Total ******* *.* ***** is ***, ** *****.***'* HD ******* *** ****-***** browser ********* (*** *********'* lack ** **) **** ADC **** ********.
  • ****** '***' **********: *** those ******* ** **** traditional ******* ******* ********** contracts, *** *** ** purchased *** **** ******* their *********** ** ***. TC2.0 ******** ** ***** provisioning *** ******* *******, and ********* *** ****** to ** ****** **** buying * ********* ****** when ****** ***** *******.
  • *** ***** ***** *************: ADC ** ********** **** 4 ****** ** ******, and **** ********* ****** via *******, ** ********* are *** ****** ** or ***** **** ******** replacement **** ****** ** services.
  • ************ *******: *** ******** panel ********** *** ***** systems, ***** ***.* **** not. **** **** ***** Honeywell ****** *** ****, TC2.0 **** *** ******* the *******, ***** *** does **** ** ***** complexity.
  • ***** *** ******* *******: In ***** ** '***-*********' IoT ******* *** *******, ADC ***** **** ****, Apple ****, *** '*******' IoT ****** **** ****.**, where ********* ** **** closed.

Honeywell **********

*******, ********* ** ****** in * *** ********* areas **** *** * large ***** *********:

  • ********* ***********: ***** ******* 2.0 ***** *** **** appearance ** ******** ********** if ***** * ***** or **.  *** '***-*********' users, *** *********** ***** using *** ****** ******.
  • ********** ***** ******: ***** Total ******* ** **** compatible **** ********* ***** panels, **** ***** ********** over ** ****** ****** used ** **** *********** and ********** *******.
  • ********** ***********: ********* ** **** a ***** *********** ****** for ***********, *** ***.*'* integration **** *** **** 'Total ******* *******' **** of ***** *********** ******* is ****** **** *****.***'* support ** ******* *-**** models.
  • ***** ***********: ** ***** of ********* ******* *** brand, ********* ****** ************ clout, *** ********* *** know ******* ***** **** a *** ****** *** more ****** ** ****** and ***** *********'* ****.

Platform ****** **********

** *******, *** **** be * ******** '*********** takeover' ******** *** *******, who *** **** *** services *** ****** ******** hardware, ***** ***** ******* allows ********* ******* ** sell '********** ********' **** the ********** ***** *** fully ********* ** *****.***.

** *** ******** ** technical **********, *****.*** ** the ******** ******, ******** more ********** ****** *******, better ***** ***********, **** panel ************* *******, *** options *** *** ********** for *** *****.

*******, **** * **** cost ***** ** ****, Total ******* ***** ** cheaper *** ***** *** same ***** ********. ********** for ***** ******* ******** with ********* ***** ******, upgrading ** ***.* *** be **** **** $* additional ******* ******* *** month *** *****, **** under *****.***'* $** - $50 ******* ******.

Platform *********

*** ******** ****** ** **** below ***** ** ************ to ***** *********.

*****, **** *****.*** ******:

   

*** ********* ***** ******* *.* Tested:

  

** *******, **** ********* combine ****** ********** *** alerts **** ********* ******* with ************ ******* *** home-automation ************ **** **** locks, ***********, *** ******.  In **** *****, **** platform ****** ********** *****-************ with ***** *****-***** ******* that ** **** ** sections *****.

********** ** ********, *******, the **** ***** *********** is ***-***** ** *** same: **** ********** ** a ******, ****** ******** to ***** ** *** situation ** **** ** office. 

 

Intrusion ***** *************

*****.*** ******** **** ********* brands ** ****** *** two ******** ******* *** connecting ***** *** *** systems, ***** ***** ******* is *********** ** *********.

*** *****, *** ** compatible **** **** ******, but ***** ***** ****** including ***** ****** ********* when ***** *****.*** ***** supported ******** '*** *******'. ADC ***** *** ***** of ****** ********** ** ten ********* ****** **** four *************:

***** ******* ** ******* only ** ********* ****, but ** ********* ********* on *** ***** ***** current *********. *** ***** number ** *********-**** ******* is ***** ***********, **** more **** ** ********** listed **********:

***** ******* *** ** installed ** *** ******** of *****'* ******, ********* the ***** ********** ******, while *****.*** ** ******* mostly ** *****/******** *********** models **** **** *** Qolsys.  *** *** *********** market, ***** ******* ** supported ** *********'* *********** Lynx *** ***** ***** lines.

Required ******* ********

***** ******* *.* ********* requires * ******* ***** monitoring *******, ***** *** does ***.  **** **** can **** * *** difference ** ******* ******* pricing ** '***' ********** is **** **** *****.*** that ***** *** ******** user ********** **** **** tripped.

***** ******* ****** **** $15 - $** *** month *** **** *****, but **** ******* $** - $** *** ***** in ********* **********, ******** the ***** ****** ** ~$40 - $** *** Honeywell.

*****.*** ***** ****, ********* $25 - $** *** month, *** ************ ********** is ***** ** ******.  If ************ *********, *** total ****** **** ** slightly **** **** ***** Connect, ** ~$** - $95 *** *****, ******** systems **** ********* ** priced ******* ***** ** mandatory ********** ** *******.

*** ******* ********** ** if ********* ********** ** not *******. *****.*** ******** will *** $** -$** per *****, ***** ********* typically ******** ** *** a **** ** $** - $**/ *****. ** general, '***** ********' **** video ******** ******* ** less ********* **** ***** Connect, ***** * **** of *** ******* ****, while *****.*** **** ***** $5 - $** *** account ** ******** ***** features.

Video ************ *******

*** ** *** ******* differences ******* ********* ** video.  *****.*** ******** ** (** to ***** **********), ***** Total ******* **** *** only, *** ********* **** video ***** *** *** supported ** *********'* ***** Connect *********. ********* **** ** HTML5 client ** ***** ********* that **** ******* **** HD *** **** ********* video, *** *** *** offered ** ******** ******* date.

******* ********** ******* ********* is *** **** ******** recorded ***** *****. ***** Connect ****** *** ***** them ** * ************* 'event' ****, *** ****** no ******* ********* ** grouping ****** ****** ***********. Video ********** **** *****.*** is **** ********, ** that ******** ***** ****** can ** **** ** find ***** *****, *** files *** ********** ** time/date/camera, ***** ** ** not.

*******, * *** ******** of **** ********* ** limited ****** ****** ** relatively *** ***********, *** no ********* ** *** options ** *** **** many ***** ****.  *******, the **** ** ***** system ******* *** ******* than ***** ****, **** an ******* *****.*** ****** price ** ~$*** - $275 *** ***** ******* Camera ******* ~$** - $275.

** *** ***** *****, we **** ** ***** for **** ********.  *****, the ******* *********** ** resolution *** **** ******* in  ********* ***** ******* *.*:

*** *** ******* ****** experience **** *****.***:

Multiple *****/********* *******

**** ***** ******** ** more **** *** ********* and ********* ***** *** be ******* *** ***/*** login. *****.*** ******** ************, although *** ******* *** not ** ********* ** the ********* ***** **** support *** **. *******, Total ******* *.* **** not ******* *** ******* even **** *** ****** panel *****.  *** ******** of **** ** *** likely *********** ** **** residential *****, *** **** small ********** ***** ***** need ************, *** **** larger ******, ********** ***** deploying ********** *******, ** as ****.

*** ******* ** *** ********* ***** ******* *.* Tested ***** **** ***** ***.* does *** ******* **** in ********* ******, *****.*** does:

"*** ** ** **** Honeywell ***'* **** *** a ****** *********, **** *** *** * ****** **** ***** ** ** a ********* ***** **** DOES? ****..."

** ***** ** ****** per *******, ******** ***** Connect ******* ****** *** be ****** **** *** app *******, *** ********** across ****** ****** ** done.  **** *****.***, '****** settings' *** ** ******* to ******** ****** ** once, *** ******* *** communication **** ****** **** happen *** ** * time.

Video ******** *******

** ***** ** *******, Total ******* ********** **** one ***** *** ***** of ********, *** **** shaped ******* **.  *****.*** ********** **** two ****** ** *******, the ** *** ** Alarm.com ******** ***** ***** Skybell ****, ***** *****:  

** ********, *****.*** ********** with *********'* ***** ********. While *** ******** **** options **** ***** ******* 2.0, *********** ***** *** pricing *** ******* ** the **** ******* *****, and ******** ********** ** likely *** ******* ******** factor.

********* ***** ** **** plan ** ******* * 'slim' ******* **** ** is ********* ** ****** weeks, *** ******* ****. IPVM **** **** **** unit, ******** ****** ***-***** performance, **** ** **** the ******.

** ****, ******* ******** supports **** *********, *** ** *** leading ****** **** ******* models, *** * ******* who ** ******* ***** own '********* *******' **** a **** ** ******** cameras, ***** ********** ******** *****, *** ********* ******* in ******** ** *********.

Thermostat *******

***** **** ********* ********* support *-**** ******, ***** Connect **** ******** *********'* WiFi **** ** '***** Connect *******' ******. ** practical *****, *** **** models *** **** ****** to ** ********* ** commercial *********** ***** ****** footage *** ** ******* than *-**** ******** **** the ***** ***** ********.

** ***** ** ***, Total ******* ******** **** scheduling ** *** ***, web, *** ********* ****** itself, ***** *** *** be ******* ** *********** in *** *** ****. For *******, ** *** test, *** *** ********* schedule *********** **** *** not ********* ** *** app ** ******.

Other ********* ******* *******

** ***** ** ********** 'other' *** **** *******, Total ******* ** ********* closed ** ********* ******* offerings, ***** *** ** more ****. *******, ******* platform ** '****' **** a ********* ***, *** any ******* **** ** created ** ***** ********** companies.  **** ** ** contrast **** ********* ********** hubs **** *********** **** uses * ***** **** base ** ******* *** direct ****** ** ****** integrations.

*** ******* *******, *** irrigation *********** **** ****.**, thermostats *** ***** ********* from ****, *** ***** Home. ********* ***.* **** not.  **** ******* ******* Garage **** *********, ***** leak *********, *** **** geofencing.

***** ******* ******* *** any ** ***** ***** systems ***** *** ** 'deal ********' **** ******** a ********, *****.*** *** an **** ********* ***-********* products. ******* *** ****** able ** ***** *** ** '* single ***********' ******** *** a *****, ***** ***** Connect ***** **** **** to ****** *** ******* different ********** *** ****.

App & ******* *******

**** ********* ***** **** supported *** **** ******** mobile **** *** **** Android *** *****. *******, uniform ****** *** ******* controls ** ****** **** Total ******* *.*, **** uses * **** ********* layout ******* ********. *********** between *** *** *** portal *** **** ******* with ***, **** ***** different ********* *** ***** given ** *** **** controls ******* *********.

*******, ***** ** ****** on ***, *** ** live ***** ********* ** supported ** *** *********.  Total ******* **** *** support ** ****** ** all, *** **** ***** is **** ******** *** the ***.

********** *******

******* ******** ****** ** availability *** ******* ******* US *** ******** ******* for ***** *********.  ***** Connect *** *****.*** *** available ** *** ** and ******, ******** *** GPS ******** ******** ** Total ******* *** ********* in *** ** ****.

**** ********* *** ********* by ********** ******* *** central ********** ********, ******** both ********* *** **** online ** '***' *********. If ** ********** ****** is ****, **** ****** moves-add-changes ** * ****** may ** ******* ** the ********** ****** ****. Like *** ********* ******, panel '************ *****' *** be **** ********** ***** dealers ** **** ***** from ****** *******.

Consumer ***** ***********

*** ****** ********* ********* is ***** ***********.

*** ******* ** ********* knowing **** ***** ******* perceived ***** ** ****** new, '******* ****' ******** like *****-**** **********. *** strength ** *** ** large **** ** *********'* long-time ******** ****** ******** with **** ***********, *** conditioners, *** ***** ********** gadgets, ***** *****.*** *****. We ***** *********'* ****** ******** ***** ****** ** this ****, *****, *** *******, Honeywell ***** *.** **** familiar ** ********* **** Alarm.com:

** ********, *****.***'* ***** is *** **** ********** even ** *** ******** security *******, *********** *** to *** ******** '*******' of *** ******* **** was ******* ** ****. However, *** **** ************* security *******, *********'* ************ are ****** ****** **********, which *** ****** **** brand ******* *** ***** not ***** ******** *** overall consumer *********** *** *********.

Comments (11)

**** **** ****** ** I ****** *** ** the *** ******* ** figure *** ******** ********* control?

******* ***** ***!

********* ******* ** *** an *** *******, *** it ** ********* **** that ******* ** ********* on *** ********** *****. For *******, *** ***** SEM ******** ****** ******** partitions ** ***** ****** within *** - (********* that ***** ******* **** not **!)

*** *** **** *** add ********** ** ****** that **** **, **** the **** *** ** GC3, *** *******.

*** *** *****.*** *** module *** *** ***** Series ****** **** *** support ************.

* **** ***** ******* for *****, *** ***** it ** ** **** clunky, ***** ***** ******** in **********. ***** **** have ******** ** **** the **** * ***** that * *****'* **** it.

** *** ********, * love *****.*** *** **** it **** **** ** use, *** ****** *** also *** *** ******. Clients **** **** ********* their ********** *** **** over ***** *********' ****'** used ** *** ****.

********* *******, *** **, is *********; **** ** my ******* *** **. Interestingly, ********* *** ****** that ** ***** ** added **** **** * years ***, *** **** still *****'* ****** ** it. **** ***********.

** *** *******, ***** Connect ** *** ** the **** ******* * moved **** **** ********* for ** ***** ********.

* ***** **** ** agree **** ***** ** all ******. ** **** hundreds ** *** ******** online ******** ** **** a ******** ** **** on ***** *******. ** only *** ** ** commercial ******* ** ****** residential **** ***** *******. With ***** ******* *** have ** ** ********** and *** **** *** knock *** ******* ** ADC **** *******. **** with *** ********** **** we **** * ****** window **** ***** ****** we ******* ** ** can ******* ***** ******** with *** ******.

**** ***********

********** ********* - *** Skybell ** *** ******* Trim *** **** ********** with ***** ******* ******* and **** **** ********* for * ***** ** more.

********* ******* - ** are * ******** ********** Honeywell ****** *** **** had ***** ******* ** Canada *** **** * years. *** **** ******* not ********* **** ** Canada ** *** *** tracking *****.

** **** **** **** improvements ** *** ** service ** *** **** year ******* **** ****'* exactly ******. *** ******* the ******* ** *** for ******* **** *** support *** *******, *** the *** **** *** does... **** **.

******, * ******* **** in *** ****** ********* TC2.0 ******** ********.

** ***** ** *** Skybell **** (********* **** ADC's ******* ****), *** those '******' ** ***** Connect? *** **** ** locked ** **** **** with ***, ** *'* curious ** ***'** ***** the ******** '****' ***** or *** ************ **** for ***.*.

******** *** **** ** install **** ** ********* packaging, *** ******* **** (available ** **** ****** and ******) *** *** locked ** ** *** can ** ***** **** the ******* ******* ***. Skybell ****** * **** free ***** ******* *** both ** *** ******** app *****.

***** ******* **** ********** Partition *******.

*** ***** **** ********* the ***** ******* ***** very **** **** ****** and ***** ** ****. You **** **** ***** --- *** ************, **** good ***** **** *** newest ********* ******* ** CAM - *** * and *** *. **** camera's ** **** * 1080 *** * *** really ********* *** **** the ******** ****** *** show * ****** ******** his *** *** ** the ****. **** **** camera's ***** $*** ** cost.

* **** **** ******** 12G ******'* ** ******* home *** **** * hard **** ********** *** additional *****.

*** ******** **** *** more ****** ***** ** app *** ** --- rather **** * **, anyway.

*****, ****** *** *** comment.

** ****'* **** *** testing, *** ** ****** it *********** ** *** videos *** ** *** report.

** ***** ***** *** app *** ******** *** equally ****** ** *** browser *********, *** ***** (at *** ****) **** 'live *****' *** **** possible ** *** ***.

** ****, *** ******* showed:

"*******, ******* ****** *** similar ******** ** ****** with ***** ******* *.* (than *****.***), **** **** a **** ********* ****** between ********.'

****** *** *****, ***** viewing ** *** ******* was ***, ******* ** HTML5 ******, *** *********.

*** ***** ****** ****** you ******* *** *** releases ***** **** ****** and **** *** ********* for *** ****.****** *** ******* **** results **** *** ***** on *****.

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