RapidSOS Cut 911 Queue, Alleges Authorities Asked Them
RapidSOS cut the 911 queue, sending security alarms that looked like citizen 911 calls, resulting in the TMA speaking out against this while RapidSOS' CEO alleged to IPVM that authorities asked them to do this but refused to provide any substantiation.
Inside this note, we examine what happened, the risk of this practice, and the explanation(s) that RapidSOS provided to IPVM.
What ********
**** *****, ******** (******** *******) **** ******** ***** ******* ******* of *** ******** **-***** ******* *** alarm ********** *******. ***** ****** **** like ******** *** ***** *** *** prioritized ** ****, *********** *********** **** emergency ********.
* ****** ** *** ******* ******, NY **** *** ****** ***** ******* members ** ************** ** ******-****** ************** ********* (****) to **** *****:
* *** **** *****, *** **** official ********* **** **** *** **** by ******** *** **** *** ******* was ******* *** ** ********* ****** that ***** *** *** *** *****:
******** *** ******* *************** ** **** **** **** ******** generally *** *****.
Risk ** **** ********
******* ****** ******* *** **** ******* as *** ***** ******* **************, *********** keeping ***** ********** **** *** **** critical *********** *****. ************, **** ***** prioritize ******* ****** *** **** ** more ******* ***** *** ******* **** impacted *********, **** ** ****** ********, heart *******, **** ** ********, ***. It ***** **** ***** ******** ****** to *** ***** ** ****** ***** through *** ***********.
TMA *******
*** ********** *********** (***) ******** ** this ********,******* * *********:
*** ********** *********** **** *** ******* methods **** ****** ***** ***** (** text ********) ********* ** ** ***** monitoring ****** ** ****** ***/**** **-***** numbers ********** *** **** ***, *** direct **** ***** **** ** *** ECC/PSAP *-*-* ******.
***** *** ****** *** ********* *********** intrusion ****** ** *** ** *********** way ** ******* ** ***/*****. ** can ********** ****** *** *** ****-******** capacity ** ***** ******* *** ***** citizeninitiated *-*-* ***** ** ********** ******** call ********* *****.
RapidSOS ***********
** * **** ** ***** *********,*** ********** **** **** ** ***** “*** partners” ***** **** ** ***** ******** alarms ******* ******** *** ********, *** did *** ******* *** ******* *********** or **************, ******* ******** ******** **** IPVM.
*** **** *****, ******* *************** *********, claiming **** ** *** * “**** program”, ******* ********** *** ****:
******** *** * **** ******* ** pass ****** **** *** **** ******* a ***** ************ ******* **** *** designated *** ****. *** ******* ******** feedback ******* **** ******* **** ***** wanted *** **** ** **** ******* RapidSOS' ********** ************** ******* (******** ** experience ******* ** **** ** ****). That *** ***** **** ****** *** across ********' ******* ** *****. *** beta ******* *** *****.
******** *************** *** *** ****** ******-** questions ***** *** “**** *******” *** the *******’* ************* ************ ***** **** statement *** ******
Speed ** ******** **** ******* **************
** *** *******'* *** **** (********) *********, ***** ** *********** ********** is *** *******'* **** ******* *********** differentiator. ***** **** ****** ********* ********* speed, ** *** ** ** *** detriment ** *** ******, ***** **********, and ***** *********.
**** ***** ******* ******** ** ********' means ** ******** ** ********. *** example,******** *** ********** ****** ************.
**** ** ********
******* ******* ** ***/*** ******* ***** monitoring ***** **** **** *********** **** law ***********, **** ********** ****** *****. It **** **** **** *** ***** who **** ** “**-****” ** “**-*******” the ******. ** *** ****** ****** a “******* ***” ******** *****.
*********** **: *** *****; ******* ******* Group
** *** ****** ****** * “******* 911” ******** *****.
****'* **** ****** ****. ** * won *** ******* ***** * ***** take * ***** **** *** ********** security ******** *** ***** * ***** company, ** *** ** ******** *** and *** * ***** ** ****** (training, *********, ********, *****) ***** ** becomes * ****** *********** ** *** police. **** *'* **** ************* ** neighborhood ****** *** ******** ************, *** way ************ **** ** ****. *** you *************** **** ***.
****, * ***** **** *** ** electronic ******** ********** ** ***** * SOC *** ******* ** *** ****** and *******. **** ************* ** **** too, ****** * ***** ******* **** our *** ****** ***** ******* ** calls *** ******* *** **** ** wouldn't **** ****** ******* *** *****.
***** *** * *** ** ****** parts **** ** ***** ** ******* alarm *********** **** *** ***** ** first ********** *** **** ******* ** 6000 ***** ****** ***** *** ******* it *** ** ** **** ** such * *** **** *** *** stakeholders *** ** *** **** **** at *** **** ****.
**** ** **** ** * **** example ** *** ****** ******* *** the ***** ******** ****** ******** ** come ** **** *** **** ******** way ** *** ********* *********** ** the ******** **** ** * ****. It **** ***** *** ******** ** get *********** **** *** ******* *** now ** ***** ******* ********* *** PSAPs ** ******* ***** *** ************ PSAPs *** ******* *** ******* ** a ****** **** ****.
** *** **** **** *** ***** industry ** ***** *** **** ** protect **** *** ******** ** **** to ******* **** *** ****** ******* agencies *** ***** ******* ***** *** and *** ***** ***** **** ** be **** ** *********** ****** *** prioritize *********, ******* *********** ********* ********** up *** ****** **** ******* ** can ****** **** ** ******. ** everyone *** **** (*** *** **** to ** ***) *** ***** ******** could ****** ******* ***** ***** ******** almost *********** **** ****** **** ******** from ***** ******** ******* *** *** emergencies.
***** *** **** * **** **** NG911 ***** ** ** ******* ***** methods *** ********* ****** *** *********** and ************ ***** ***** *** ******* has ** ** ******* *** ***** of ****, ***** **** ** ** educated *** ********** ******* **** ** respect *** ***** ** ****** *******.
**** **** ** *** *** ********* such ** ***-** ***** ** * standard ** *** ** ******** ********** intrusion ******, ********** **** ***** **** on **** ** **** **** **** data ******** ***** ***** *** * recent ******* ** ***-** *** ***** verification ******** *** *** ***** **** in * **** **** **** *** alarm ******** ** ***** ******* ** reducing ***** ****** *** ******* **** public ******* ** **** **** ** are ** **** **** ** *** to ** *** ** ****.
*** **** *** ** *********** ****** how *** ***** ******** *** ****** service ******** **** ******* ** ***** for ******* ** ** ****** ********* that **** **** ******* *** **** interaction *****. ***** ********* **** ************ from *** *** ************ *** ** which **** *** ******* ** ********** to *** ********. ***** **** ** vacuums **** ******* *** *** ** the ***** *** ** ** ***** this.
** *** ** *** (*** ********** Association ***.***.** ) **** ****** *** have * **** ** *** ***** for ***** ********* **********, *** ***'* have ** ** * ****** ** anything **** **** **** ****** *** participate.
***** ************* **** **** (***.****.***) *** **** (***.********.***) **** *** ******* ** ********* all *** ****, ********* ****** **** at *** ****.
***** **** ** *** ********* ***** standards ******* ** *** **** *** to ****** ******* ** *** ** do ****** *** ****** ******** ** equal *****, ***** *** ** *** dealing **** ****** ***** ** ******* together ** ********* ** *** *********** way ** *** **** ****.
** ****** **** ** **** *** mans ******* ****'* **** ***** **** for **+ *****.
****** …. **** ******** ** ********* to * $******* *******. ******* …. they ***** ** ******* *** ****. Predictable, **-****** ****** ******** ** ***** away, ** ******* ****, *** ******* from ********* **** ***** *******. ******* of ***** ** *** ******/******* *********** (Private **** ** ****** ****). *********** of *********** ****** ******** **** **** $value *** “**********”, *** ******* ****** for ****** *** *********** **** *** millions ** ******-********* ******** *******. * dirty ****** ******… *********** ****** ********, aka ***** ******, *** *******, **** initiated, ** ********** ********* *** **** of *** ******** ************. ***** ********** offer *** **** ******* ****-***-***… ** will **** *** ******** **** ** revenue ** *** ******* *********** ****** response (**********). *** ******** *** ******* have **** *** ** ******* *** many *****. ************** *** ****** *** country *** *** ***** ** “*********” the ****** **********, *** **** ***** is *******. *** ******* ******** ******** is *** ********** ** ****** **** massive ****** **** ”*********” ******* (******** threats *** ****** ****** ********) *** “deterrent *******” (*** ********* **** ******* site-response). ****** **** *** ************ ** the ******** *** ****-*** *********.
************ ** *** *****; ******* ******** Group
* ***** ****** ******… *********** ****** response, *** ***** ******, *** *******, even *********, ** ********** ********* *** many ** *** ******** ************. ***** ordinances ***** *** **** ******* ****-***-***… we **** **** *** ******** **** of ******* ** *** ******* *********** police ******** (**********).
**, ****’* ***** * ********** **********!
*** ** *** ** * *** this ********:
********** ********* ************* ******** ***** ****** so **** ****** *** ******* *** then ****** **** *** ***** ********, making ***** *** *** ************.
***** ********** ********* ** ****?
** *** ********** ********* *** * kickback **** *** **** *******?
** ***, *** ***** **** ********* send ***** ******, *** **** ** deal **** *** *** ** *** customer *** ******** ************?
*** **** ******** **** ** *** think * ******** **** *** ** with?
***** ** *********** #* **: “***** little ******”. ***** **************!! ***** *** the *********.
*** ******* ****** ** ******* *** the ************, *** *** ****-***-***, ** Not **** “***** ******”, *** **** the ********************** **** **** ********/********* ** ***** sites, ***** *********** ** *** ********** private *******. ******* **** ***** ***** fees, **** ** *** ***** ****, is *************, ******* ***** ******** ********* its ********* ** *********** *-* ********, before **** ******. **** ** **** of *** ********…. ***** ****** ********* are ******** ****** ******* *************. ********, police ****** ** *** **** *******… alarm ******** *** **-****** *** ****** and *********** *** ********* **** *******. But *** ****** ***** **** **** authority ** ********* ******** ** ***** from ********** *****…. *** *** *********** = **** ** ** ********.
****** *** *** *************.
*** *** ******* **** ***** *** the ********** *********, “*******” *** “********” unnecessary ****** ********?
*********** ** ****** ******** *** **** value ** ***** ********* ***** *********. Periodic ****** ******** ** *** ***** site ********** **** **** *********. ******* attrition ** *******. ** * **** customer **** *** **** * ******* of ***** ******, ** ** *** difficult ** ****** *** ******** ** special *********** ** *** ********** ****** by ******** *********** ****** ********, ******* false ***** ****. ******* ****; ******* years *** **** *** ****** ********, but ** **** **** **** * specific ********** **** ********* *** ******** after ******* ********. *** ********** ****** manager, ***** *********** * ******** *** a ******* ********, *** ******** *** charged **** ***********, ***** ********* ** a ************, *** ***** ************ ***** millions ** **** ** *** ****** for *** ******* ** ***** ** discourage ****** ******** ** *** ***********. Associations ************ ******** ********** ***** **** such *********, **** ***** ** ********.
Operator: “**** ** ***, ****** ***** **** emergency.”
Panel: “MSTR BR WND AJAR”
* ** ********* ********* **** **** method ** ******* **** ******** ** 911 **** ****** ** ** ************. RapidSOS ***** ****** ******** ** *********** for ********** *** ***** ******** ***/** raising ***** *** ***** ********* *** end ***** *****.
** ** **** **** ** **** jurisdictions *******, **** *** ***** ***** rate ** *** **** *** ** unverified ****** ***** ****** *****, ************** can *** **** ***** *** ** go ******* * **** ******* ***** service ***** ** ******* * ****** response. ** * ***** ******* ** not ********, ***** **** ** ***** ways ** *** *** *** ****** amount ** ******* **** **** **** cause. ********** **** ******, ***** ***** fines, ***** ** ***** ****** ****** and *********, *** *** ** ** our ******. **** ** *** **** a ********* ** *** ********** ** the ***-****’* **** *** ******** *** will **** ********* ***** ***** *** everyone. ** ********, **** ***** **** to *** ** ************** ** *** alarm ******* *****.
*** **** ** ******* * ********, we *** ****** ********** ** **** their *****. ** ** ********** ************* to ******* **** **** *** ********** with *** ********* *** ****.
********** ******* ***** ** * *** to ****** *** ******** ** ********* of ****** *** ******* **** *** sent **** ****** ***** ***. ** the ********** ****** *** ** ****** dispatch ******, ****, ******* ****** ***** on *** ****** **** ***** ** without ********** *** ***-****, *** **** traffic *** ********* ******** ***** ******** to ** ************* *****.
* ***** ******* *** *** ***** alarm ************ ** **** ** **** issue *** **** ** *** ******* and ***** ***** ** **** ****. Everyone ** *** ******** ***** **** to *** **** **** ** **********. The ***** **** ** **** ******* is ***** ****. *** ********** ** that *** **** ** **** ****** does *** *** *** ******** ************. Rich **** ** ***** ***** **** to *** *** **** ***** *** event ** ******** *** **** ******* by * ******* ********. ********* ********* set ***** ** ******** ***** ***** vs ******* ****** ***** ** ****** and *********.
***********...
***** ******** ***** **** *** *** traditional **** ****** *** *** ***** interaction ** ********* ** *****, ********* the *****, ******* ********* ******** *****, etc. **** ******* ** ** ** 911.
* ********** *** **** *** ** beneficial ** ********** **** *******, *** it ***** **** *** ********* ******** 911 ******** *** ******* ********** ***** at *** **** *******.