Top Video Surveillance Service Call Problems 2020

Published Oct 23, 2020 11:55 AM

3 primary and 4 secondary issues stood out as causing the most problems when maintaining video surveillance systems, according to ~200 integrators in new IPVM results.

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These integrators answered:

What is the most common video surveillance system problem custoemrs call you about?

In this note, we examine the problems, including detailed integrator feedback on the problems faced. Plus, we compare to 2018 Top Video Surveillance Service Call Problems.

Common ******

*** **** ****** ****** **** ****** Dropouts/Video ****, **** ****** ****** *** Exporting ***** *****

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*******, **** ****** ****** ** **** of * *******, ******** **** **% to **%:

IPVM Image

*** ********* **** ** ****** ******** for */* ** *** ********* ********:

  • *********/**** ******
  • **** ***** / ******** ***
  • ****** ********* ****/******* *********
  • **** *****/******* *******

*********/**** ****** ******* ************* (**% ** 5%) ******** ** ****, *** ***** Motion ********* ******** **** ****** ********* previously, **** **** ******** ** *% of *********** ** *** **** ****** issue ** ****.

Camera ******

*** **** ****** ***** ******* ******* calls **** ******* *******, **** **** 1/3 ********* ****** ******* **** ** offline. ****** ******** **** *** #* response ** ****.

******* ***** **** ********** ******, ****** resolved ** *********, *** *****/****** ****** errors ******* *** ******:

  • "**'** *** ******** ********* ** ******* going ******* *** *** ******* **** not ********** ****. **** **** ** went **** ** ******** ***** *** we ******** ***** *** * ***** link *****"
  • "******* *** ******* / *******. ** have ** ****** **** ******* **** I ***** ** ****** **** **."
  • "****** ****. **** ***** **'* **** a ****** ***** ** *** **** back. ************ *** ****."
  • "***** **** ** ******* *** *********. Usually, ***** ***** ******** ******** ** camera"
  • "**** ** ** ******* ******* ** NVR ******"
  • "******* ******** *** *** ** ****** IP ******."
  • "**** ** ***** *** ** ****** is ********** ************"
  • "****** ** **** / *** ******** through ***** ******."
  • "******* ***** ***-**** ***** ** ** a ******** *******"
  • "******* *** ************ **** *** *******"
  • "******* ******* ** **** ** ***** network"
  • "***** **** ** ******* ******* *** of *****"
  • "******** ******* *** *******"
  • "******* **** **** ***********."
  • "******* *******- ************."
  • "******* ***"

Lost ****** ******

**** ****** ****** *** *** #* most ****** ****** ***** ** ***********, a ******** ** **** **** ****, from **% ** **** ** **** 12% ** ****.

***** **** ********* ********** ** ***** reporting **** ***** ******/***** *********** ** not *******:

  • "***** ****** *** *** *******. *** majority ** *** ****, ** ** a ******* **** ***** *** ** LAN."
  • "****** *******, **** **** **** ** on ***** ******."
  • "***’* *** *** ******* ** ***** mobile ******."
  • "****** ** *** ********** **** *** internet."
  • "********-***** *** "*****" ********* ** ****** a *** ** *** ******* ***-** issues."
  • "****** *** ******* *******"
  • "****** **********"
  • "**** ** ****** ******"
  • "**** ******* ***** *** ****** *****."
  • "* **** ****** ** ** ******* from ** *****"
  • "******** ****** *** **** *** ****** viewing/access."

*** ****** ****** ****** ****** ***** be ********** ** *********** ** ******-******* ** *** ****** access (*** **** ****** ****** ********** 2019). ***** **** *** **** ********** is **** **** *********, **** ***** risky, *** *** **** ******** ******* *** ****.

***** *** ******* ** ******* ******* up *** ****** ******* ** **** to **********, ***** ** ** * reliable *** ****** *** ** ***** complex. *** ******** *** **** ** the *******, *** ***:****** ******* ****** *** ***** ************ Guide*************** ******* ****** ****** ***** ************* * ****** ****.

IT *********** ** *****

*** *********** ********* ******* ******* *** lost ****** ****** ** ******* ******* call ********, *** ****** ** *** problem *** ***** ***** **** *** users ** **********:

  • "******- ** ***** ** ****** *** see *** ****** ** *** ******* (NEED ** ***** **/******** *******)******* ***** than ****** * ******* **** ** sit *** *** *** ****** ** anything ******* ***** **** ****** ** up."
  • "****** *** ******* **% (** ****) is ******* *** ** ***** ** department ****** ******* *** ********* *** system."
  • "******* ************ ****** ********* ** *** product ** ************. ** ******* ****** on *** ***** ****, ** ****** it *******."
  • "**** ********** ** ** *******. **** often **** ** *** ** ****** with ***** ******* ******* ***** ** rolls *** *** ************ ******* ********* their ******** *********."
  • "******* ******* ***** ***** ** ***** IT **********"
  • "******* *******- **% **** *** ** their ** ******** *********"
  • "******* ** * ******* ***** ******* about ** ***** ** **********"
  • "** ****** ******** ***** **% ** the **** **** *** ** ** IT ******** * ****** ******"

***** ****** ********* * *** ******** to ***** ********* ******** *** ***** surveillance, *** **** ******* *** ************ ** ********* ******** *** ************ Tutorial.

Export ***** *****

*********** **** ***** **** ***** ********** have ******* *********** *****, ***** ** not * *********** ** ******* ***** but ****** ********. ******* ******** ***** the ***** ***** ** ******* * recorder ***** ****** ** ***** **** forgotten ** ***** ******* ** ** not * ****** ****:

  • "*** ** ****** ***** ** ********** exporting ***** **********. ** **** * large ******** ** *** ********, ***** systems **** ** ** **** **** until **** ***. * **** ******* of *** ******** **** ** ****** running ***** ******** ***** ****** *** a ***-********* ********* ** ********* **** large ********** *****."
  • "********* ***** *****. **** ** **** my ****** ** ****** *********** ** often *** ******** **** ******* *** to ** ** ******* *****’* ** need *** **** ******* **** ***** is ** ******** **** **** **** to *** ** **** **** ********* how."
  • "** *** ******* ******* ******* ******* users ** *** *** ***** ***** how ** ****** *****. **** *** these ******* ********* *** **** ****** them ***** **** **** ****."
  • "*** ** ****** *** ****** **********. And ***** **** ** ******."
  • "************* ******* **** *** *** ********* video. ******* ******** *******, ******, ******, this ********* ** ** ** ***** with *** **** *****."
  • "******* ** ***** *** *** ** Export/share"
  • "** ***** ************, ** ** ********* how ** **** ***** ********** ** a ****** ****** *** *** ***********."
  • "*** ** ******** * ***** **** when ** ** ****** (***** **** probably **** ***** ****** **)"
  • "**** ****** *** ** ******** *****"
  • "*** ** *** ****** *****!!!!"
  • "**** ****** *** ** ****** *****"

Motion ********* ******* / ********* ******

*********** ******** ****** **** ****** ********** or ******* ******** **** ****** ********* accuracy:

  • "****** ********* ******... ****** *** ******* enough ****** ** ********* ****** **** there ** ****.."
  • "******* (** ****** ** ****) **********. Often *** ** ****** ****** ********* issues"
  • "***'* **** * ******* ***** *****."
  • "***** ** ******* **** *** ********* and *** ** * ******* **."
  • "****** **********"
  • "****** **********"
  • "**** ** *********"
  • "** *********."

**** ***** ************ (*******) **** ********** in ****** ****** ****** ******* ** ****** problems **** ******-***** ***** ********* **** decrease. ** ******** ***** ****** ******** in***** ********* ***, ********* ******** ********, *******, *******, etc.

User ***** / ******** ***

*** ******* ***** ** ***** *** knowing ** ********** *** ** *** their ******* ** ****** ***, **** 7% ******* ** *** ******* ******* the **** ****:

  • "**** ** ****** ******** **** ******** vendors ******. * ** * *** of ********* *** **** **** ** was * **** ************* **** **** was *** * ***/***."
  • "******* ******* ********* *** ** *** the ********, **** ***** **** **** for **** ** ********* *** ********** incident *****."
  • "******** ****** ** **** ** *********** or **** ** ********* ** *** customer."
  • "***'* ******** *** ** *** ************ used ********"
  • "**** ***'* **** *** ** *** the ******."

Login ******

*% ** *********** **** **** ***** simply ****** *** ******** *** ******* in ** *** ***/***, *** **** the ********** ** ***** **** ** can ** ********* ** ****** ********* is ********:

  • "****** * ******** ... ******* ** their *** **** * ***'* **** the ******** ***."
  • "**** ****** *********. ****** **** *** the *** ********* **** **** ** forget."
  • "***'* *** **** ***"
  • "********* ********."
  • "* ****** ** ********"

**** ** ********** * ******* *** the**% ** *********** (**** **** ** Managing *** **** *********), *** ******** **** ** *** manage *** *****' *********. ***** *********** most ******** ***** **** ** ** the *** ****'* ************** *** ********** environments ** *** ***** ****.

Comments (5)
Avatar
Hans Kahler
Oct 26, 2020
Eagle Eye Networks

** ******** ******* **** ** "*** system **** ******* ******* - * don't **** ***" *** **** *** dig ** ** **** *** ** the ******** *** ******* - ******* by *** ****** **** ****** **.

(2)
(1)
Avatar
Sean Patton
Oct 26, 2020

* ***** **** ** ** **** had *** "******** - *** ******* DOWN!!!" **** ***** *** **** ******* on ****, ***** ** *** ******* in *** ******** ******, *** ****** home.

(3)
Avatar
Hans Kahler
Oct 26, 2020
Eagle Eye Networks

** *** **** ******** *** *** where * *** **** **** *** system *** *** ******* *** ** happened ** ** **** *** ****** from *** ******. * ******* ** investigate ** ****** ******* **** *** quickly ******** * *******. ***** ***** on **** *** ***** ** ******* I ********** **** ******* *** ********* the *** ****** **** *** **** so **** **** ***** ****** ***** cell *****. **** ** ******* *** POE ****** **** ** *** ****** miraculously *********.

(3)
Avatar
Ryan Karpilo
Oct 26, 2020

Customer ***** ** *********:

********: ** ****** ****** ** **** I ***'* *** **!!! ********* *** Screaming.

**: ** ********** ******* **, ** you *** *** ***** ******?

********: ***?

**: **** ** **** ********, **** 6 ***** ****.

********: ***, **?

**: *** *** ***** ******* *** keyboard?

********: ***, ***?

**: **** **** ******** **** **.

-***'** *******.

(4)
HL
Horace Lasell
Oct 29, 2020

******, ****, *** * **** *********** article ***** ******** *********** ******** **** the ***** ** ***** ************ *****.

"*********** **** ***** **** ***** ********** have ******* *********** *****, ***** ** not * *********** ** ******* ***** but ****** ********."

** **** ******** * ******** *****, or * ****** *****?

*** ****** ** ********* ****** ** address **** *****: *** ********, ** the ******?

(1)