Top Video Surveillance Service Call Problems 2020
3 primary and 4 secondary issues stood out as causing the most problems when maintaining video surveillance systems, according to ~200 integrators in new IPVM results.
These integrators answered:
What is the most common video surveillance system problem custoemrs call you about?
In this note, we examine the problems, including detailed integrator feedback on the problems faced. Plus, we compare to 2018 Top Video Surveillance Service Call Problems.
Common ******
*** **** ****** ****** **** ****** Dropouts/Video ****, **** ****** ****** *** Exporting ***** *****
*******, **** ****** ****** ** **** of * *******, ******** **** **% to **%:
*** ********* **** ** ****** ******** for */* ** *** ********* ********:
- *********/**** ******
- **** ***** / ******** ***
- ****** ********* ****/******* *********
- **** *****/******* *******
*********/**** ****** ******* ************* (**% ** 5%) ******** ** ****, *** ***** Motion ********* ******** **** ****** ********* previously, **** **** ******** ** *% of *********** ** *** **** ****** issue ** ****.
Camera ******
*** **** ****** ***** ******* ******* calls **** ******* *******, **** **** 1/3 ********* ****** ******* **** ** offline. ****** ******** **** *** #* response ** ****.
******* ***** **** ********** ******, ****** resolved ** *********, *** *****/****** ****** errors ******* *** ******:
- "**'** *** ******** ********* ** ******* going ******* *** *** ******* **** not ********** ****. **** **** ** went **** ** ******** ***** *** we ******** ***** *** * ***** link *****"
- "******* *** ******* / *******. ** have ** ****** **** ******* **** I ***** ** ****** **** **."
- "****** ****. **** ***** **'* **** a ****** ***** ** *** **** back. ************ *** ****."
- "***** **** ** ******* *** *********. Usually, ***** ***** ******** ******** ** camera"
- "**** ** ** ******* ******* ** NVR ******"
- "******* ******** *** *** ** ****** IP ******."
- "**** ** ***** *** ** ****** is ********** ************"
- "****** ** **** / *** ******** through ***** ******."
- "******* ***** ***-**** ***** ** ** a ******** *******"
- "******* *** ************ **** *** *******"
- "******* ******* ** **** ** ***** network"
- "***** **** ** ******* ******* *** of *****"
- "******** ******* *** *******"
- "******* **** **** ***********."
- "******* *******- ************."
- "******* ***"
Lost ****** ******
**** ****** ****** *** *** #* most ****** ****** ***** ** ***********, a ******** ** **** **** ****, from **% ** **** ** **** 12% ** ****.
***** **** ********* ********** ** ***** reporting **** ***** ******/***** *********** ** not *******:
- "***** ****** *** *** *******. *** majority ** *** ****, ** ** a ******* **** ***** *** ** LAN."
- "****** *******, **** **** **** ** on ***** ******."
- "***’* *** *** ******* ** ***** mobile ******."
- "****** ** *** ********** **** *** internet."
- "********-***** *** "*****" ********* ** ****** a *** ** *** ******* ***-** issues."
- "****** *** ******* *******"
- "****** **********"
- "**** ** ****** ******"
- "**** ******* ***** *** ****** *****."
- "* **** ****** ** ** ******* from ** *****"
- "******** ****** *** **** *** ****** viewing/access."
*** ****** ****** ****** ****** ***** be ********** ** *********** ** ******-******* ** *** ****** access (*** **** ****** ****** ********** 2019). ***** **** *** **** ********** is **** **** *********, **** ***** risky, *** *** **** ******** ******* *** ****.
***** *** ******* ** ******* ******* up *** ****** ******* ** **** to **********, ***** ** ** * reliable *** ****** *** ** ***** complex. *** ******** *** **** ** the *******, *** ***:****** ******* ****** *** ***** ************ Guide*************** ******* ****** ****** ***** ************* * ****** ****.
IT *********** ** *****
*** *********** ********* ******* ******* *** lost ****** ****** ** ******* ******* call ********, *** ****** ** *** problem *** ***** ***** **** *** users ** **********:
- "******- ** ***** ** ****** *** see *** ****** ** *** ******* (NEED ** ***** **/******** *******)******* ***** than ****** * ******* **** ** sit *** *** *** ****** ** anything ******* ***** **** ****** ** up."
- "****** *** ******* **% (** ****) is ******* *** ** ***** ** department ****** ******* *** ********* *** system."
- "******* ************ ****** ********* ** *** product ** ************. ** ******* ****** on *** ***** ****, ** ****** it *******."
- "**** ********** ** ** *******. **** often **** ** *** ** ****** with ***** ******* ******* ***** ** rolls *** *** ************ ******* ********* their ******** *********."
- "******* ******* ***** ***** ** ***** IT **********"
- "******* *******- **% **** *** ** their ** ******** *********"
- "******* ** * ******* ***** ******* about ** ***** ** **********"
- "** ****** ******** ***** **% ** the **** **** *** ** ** IT ******** * ****** ******"
***** ****** ********* * *** ******** to ***** ********* ******** *** ***** surveillance, *** **** ******* *** ************ ** ********* ******** *** ************ Tutorial.
Export ***** *****
*********** **** ***** **** ***** ********** have ******* *********** *****, ***** ** not * *********** ** ******* ***** but ****** ********. ******* ******** ***** the ***** ***** ** ******* * recorder ***** ****** ** ***** **** forgotten ** ***** ******* ** ** not * ****** ****:
- "*** ** ****** ***** ** ********** exporting ***** **********. ** **** * large ******** ** *** ********, ***** systems **** ** ** **** **** until **** ***. * **** ******* of *** ******** **** ** ****** running ***** ******** ***** ****** *** a ***-********* ********* ** ********* **** large ********** *****."
- "********* ***** *****. **** ** **** my ****** ** ****** *********** ** often *** ******** **** ******* *** to ** ** ******* *****’* ** need *** **** ******* **** ***** is ** ******** **** **** **** to *** ** **** **** ********* how."
- "** *** ******* ******* ******* ******* users ** *** *** ***** ***** how ** ****** *****. **** *** these ******* ********* *** **** ****** them ***** **** **** ****."
- "*** ** ****** *** ****** **********. And ***** **** ** ******."
- "************* ******* **** *** *** ********* video. ******* ******** *******, ******, ******, this ********* ** ** ** ***** with *** **** *****."
- "******* ** ***** *** *** ** Export/share"
- "** ***** ************, ** ** ********* how ** **** ***** ********** ** a ****** ****** *** *** ***********."
- "*** ** ******** * ***** **** when ** ** ****** (***** **** probably **** ***** ****** **)"
- "**** ****** *** ** ******** *****"
- "*** ** *** ****** *****!!!!"
- "**** ****** *** ** ****** *****"
Motion ********* ******* / ********* ******
*********** ******** ****** **** ****** ********** or ******* ******** **** ****** ********* accuracy:
- "****** ********* ******... ****** *** ******* enough ****** ** ********* ****** **** there ** ****.."
- "******* (** ****** ** ****) **********. Often *** ** ****** ****** ********* issues"
- "***'* **** * ******* ***** *****."
- "***** ** ******* **** *** ********* and *** ** * ******* **."
- "****** **********"
- "****** **********"
- "**** ** *********"
- "** *********."
**** ***** ************ (*******) **** ********** in ****** ****** ****** ******* ** ****** problems **** ******-***** ***** ********* **** decrease. ** ******** ***** ****** ******** in***** ********* ***, ********* ******** ********, *******, *******, etc.
User ***** / ******** ***
*** ******* ***** ** ***** *** knowing ** ********** *** ** *** their ******* ** ****** ***, **** 7% ******* ** *** ******* ******* the **** ****:
- "**** ** ****** ******** **** ******** vendors ******. * ** * *** of ********* *** **** **** ** was * **** ************* **** **** was *** * ***/***."
- "******* ******* ********* *** ** *** the ********, **** ***** **** **** for **** ** ********* *** ********** incident *****."
- "******** ****** ** **** ** *********** or **** ** ********* ** *** customer."
- "***'* ******** *** ** *** ************ used ********"
- "**** ***'* **** *** ** *** the ******."
Login ******
*% ** *********** **** **** ***** simply ****** *** ******** *** ******* in ** *** ***/***, *** **** the ********** ** ***** **** ** can ** ********* ** ****** ********* is ********:
- "****** * ******** ... ******* ** their *** **** * ***'* **** the ******** ***."
- "**** ****** *********. ****** **** *** the *** ********* **** **** ** forget."
- "***'* *** **** ***"
- "********* ********."
- "* ****** ** ********"
**** ** ********** * ******* *** the**% ** *********** (**** **** ** Managing *** **** *********), *** ******** **** ** *** manage *** *****' *********. ***** *********** most ******** ***** **** ** ** the *** ****'* ************** *** ********** environments ** *** ***** ****.
* ***** **** ** ** **** had *** "******** - *** ******* DOWN!!!" **** ***** *** **** ******* on ****, ***** ** *** ******* in *** ******** ******, *** ****** home.
** *** **** ******** *** *** where * *** **** **** *** system *** *** ******* *** ** happened ** ** **** *** ****** from *** ******. * ******* ** investigate ** ****** ******* **** *** quickly ******** * *******. ***** ***** on **** *** ***** ** ******* I ********** **** ******* *** ********* the *** ****** **** *** **** so **** **** ***** ****** ***** cell *****. **** ** ******* *** POE ****** **** ** *** ****** miraculously *********.
Customer ***** ** *********:
********: ** ****** ****** ** **** I ***'* *** **!!! ********* *** Screaming.
**: ** ********** ******* **, ** you *** *** ***** ******?
********: ***?
**: **** ** **** ********, **** 6 ***** ****.
********: ***, **?
**: *** *** ***** ******* *** keyboard?
********: ***, ***?
**: **** **** ******** **** **.
-***'** *******.
******, ****, *** * **** *********** article ***** ******** *********** ******** **** the ***** ** ***** ************ *****.
"*********** **** ***** **** ***** ********** have ******* *********** *****, ***** ** not * *********** ** ******* ***** but ****** ********."
** **** ******** * ******** *****, or * ****** *****?
*** ****** ** ********* ****** ** address **** *****: *** ********, ** the ******?
** ******** ******* **** ** "*** system **** ******* ******* - * don't **** ***" *** **** *** dig ** ** **** *** ** the ******** *** ******* - ******* by *** ****** **** ****** **.