Worst NVR / VMS Manufacturers 2020
For the second time in a row, a global manufacturer has been selected by integrators.
200+ integrators answered:
In the past year, what VMS / NVR system have you had the worst experience with? What happened?
While the #1 repeated, a VMS moved into the second spot. Multiple NVR and software providers were in the third tier of negative results. The results include a breakdown of responses from inside vs outside the US.
In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.
Executive *******
********* ********* *** ***** ***/*** ******** both ****** *** ******* *** **, with, ******* *** **, ****** *** number ** ********* ** *** **** 2 ************* *** **** **** ****** inside *** **.
***** ******** *** **** ******* ******** responses ** *** **. *******, *** minimally ***** ******** **** ***** ******* of *** **. ***** *** ******* still * *** ******** **** *********** when ********* ** *********** *** / *** ************* ****, *** ************* ***** **** ***** VMSes.
***** ******** *** *** **** ******** responses ******* *** **, *** **** than **** ** ***** ****** *** US. *******, *****'* ************ *** *******.
#1 ********* - ******* ************* / ** ******
******** ********* *** ********* ******** ***** issues **** ******* ************* **** *** NVR, ******** ******* ******** *** ******** interface ******:
- "*********. ***** ******** ** *** *** thankfully ***** **** **** *** ** our ****** ********* “******” ** ** use ****. *** ********* ****** ** terrible. ****’** ***** ********* *** ***** where ** * ****** ** ************ you ***’* ****** ***** ******* ** the ****** ***"
- "********* *** **** ****** *** ******* substream ******** ***. ********** **** **** fine, *** *** ***** **** ****** does *** ******* ********* ******** ** has *** *****."
- "***** *** ********* *** ******** ***** for ****, ** ** ******* ** secure **** *** ******* ***** ** a ***** *********** *** ** **** others ******* ** *** **** ************ and ********* ** *** ******* ***"
- "*********. ******** *** ********* **** ******* vendor *** ****** *** * ***** commercial ******** *** ** ****'* ******* the *********** **** ****** *** ** had ** ******* **"
- "*********. ** * ****** ** ****, there *** ** ******* *** **** might ** **. ******* ******* *** to ******** **** ***** ** ****** equals *** ******** ******* ** *** clients ***** *****'* ***** * ***** taste ** ***** ******."
- "* ******** ***** (*-****) ********* ***'*. We **** *** ******** ** ******* - **** ****** ** ******. **** have ** ***** **** *** *** something ****"
- "*********, **** ******* **** **** **** installed * *** *** ******* ******* and ****** ***** ***"
- "********* ********. ******* ***** *** **** with *** ******. ********..."
- "*********. ***** *** ** ****** *** difficult ** ***, **** *** *** installers."
- "********* ********. **'* *****, *** ** user ********, **** **** **** *********"
- "********** *** *** ***** **** **** headaches *** ********* ********"
- "*********, ********* *** * **** **** using *** ********"
- "*********, ******** ******* ***** ** **** over"
- "*********, *** ******** ** ****** *** hard ** ***. "
- "********* - **** ***. ********** ********"
- "*********, ******* ************"
- "*********, ***** ******"
Why ********* ****?
***** ********* **** *** ****** ****, this ** ********* ****** ** ***** relative ******** ** *** ****** **** and *** *** ****** ** ***** recorders. *** *********** ** ***** ******, along **** *********'* ******** **** ** focus ** *** ***********, ** * core ****** ** ***** **************.
********, ** *** **** *** *****, Hikvision *** ******* *********** ******** * paid *** / ***,**********, ***** *** ** ***, **** a ********* *** ** *** ******. While ********** ** **** ********* **** enterprise *****, **** ********* *** *******, that **** *****************************, ********** **** ***, ** ***** yet, ***** *** **** ***** *** breadth ** ***************. *** ** *** SMB ****, ***** ********* *** **** best ** *** ****, ********** ** far **** ********* **** ********* ****.
#2 ***** - **** *******, ******* ******, ********* ********
***** *** * *** ******** ***** in ****, *** **************'* ********** ************ ******* ** ****, **** *** **** ******** ********* than *** ***** ***.
*********** ******** ****** **** ******* *** product ***********:
- "*****. ****** *******. ******* **** ** to ******* *** ******* ***** ** did. ******* *****. **** *** **** to ***** *** ******. ***** ******* 4 ***** *** ****** ** *********** the ******* *** ** ******* *****. Ripped ** ******** ******* * *** one *** ***** *** **** ***** just ******** *** ******* ***** ***** we *** ******* **** **** ************** before ******* ** ** ****. **** news: ***** ******** * *** ***. Bad ****, ******** *** ****** ******* of *** *** ****** *** ********"
- "*****. ********* *** *** ******** ***** systems ** ********* *********. ***** ****** app ** ********** *** ********* *** very ********** **** ** *** ******* consistently. **** ** ************ *** * system **** ****** '***********' **** *** being **** **. **** ******* ** unhelpful *** *************. * ***** ****** talk ** ** ******** **** ******."
- "***** ******* *** ******* ******* ********* to *********** ***** ***** ***********. ** have ******* **** ****** **** **** loose *** ************ ******** **********. *** vendors *** *********** ********** **** *** product. *** **** *** **** ** respond *** ****. **** ******* ***** a ******** **** ****."
- "*****, ******* * **** **** ** many ** ****, * ***'* ****** leave. ***** *** *** ** ** deleted *** *********** ** ******* ******, and **** ***'* **** ** ***** time **** *** **** ********* *** exact **** ***** ** ***** ***** to **** ** **** ******* **** it ***."
- "*****. **** ** ******* ******* ** newer ****** ******. ********* ***** ******** to ******** ******* ********** ******** *******. Updating ********* ** *******."
- "*****, **** *** ******* ******* *** never *** ******* ********** ***. *** bounced ****** ***** *** **** **** finally ******** **** **."
- "***********. * *** *** ********* **** year **** ****** ** *** ******* to ***** ****** *** ** *** to ********* **********."
- "*****, **** **** ** *** **** up **** ******* ****** ******* ** Arecont ******* ****** **** ***********"
- "*****, ******** *******. ****** ** *** an *** ** **** ******* *****."
- "*****. **** * *** ********** **** licensing *** ******* *********"
- "***** ** **********."
#3 ***** - *********** / ****** ******* ******
***** *** * *** *******, ********* slightly **** ******** ******** ** *** US ******** ** ******* *** **. There *** ** ****** ***** **** integrators, **** *******, *********** *** *********** issues *****:
- "****, ** ***** ********** *** **** Dahua's ******** ******** ** ***** ***** and ***** ****** *** ** **** have **** ***** *******. ** ******* customer ****** *** ** **** **** connection ** **** ** *** *****/ Audio ********* *******. ** **** *** to **** ****-******* ** *** ******* back ** *** *******."
- "*****. **** ***'* **** ***** ******** grade ***** **** ******. ** **** warranty ******* ******** *** **** ******* it ** **** **** *** **** drive. ******* ****** *************"
- "***** ******* *** ****** *** ***** favorite ******* ** *******. ** ** not ******* ****, *** **** ******* for *********"
- "*****. *** * ********* ******* **** burn *** ** * ***** *** nvr. * **** ******* **** ** software ***** *** ***************."
- "***** ***. ****** ************* **** ***** compliance *** ****** *****."
- "*****, *********** ** **** *********"
- "***** ***** ** **** *** *****."
- "***** **** - **** ***'* **** as **** ******."
************, ********* *** *****, ******** ** negative **** **** *******, ********** *** cybersecurity ***** ********* *************** ** **** *********** ****** *********** ** **** ******* their ****.
#4 *** **** / ********* ******
*** **** **** ******** * *********** number ** *********, ** **** *****, integrators ***** *** *** (*.*. *********, Dahua), *******, ********* ******** *** **** negative ********* ** *** ********, ****** issues **** *********** *** *******:
- "******! ** ******** ********* * ***** system ***** **** *********** *******/******* ***** cameras. * **** ******* * ****** to ********* ** ****, *** **** reported **** ********** ****** ****. ** installed **** ** **** *** *** PTZ ******* ****'* ****"
- "********* ****** *** ****** ** ****** resulting ** ******* *** ***** ******* loss"
- "******* ******* *********. *** **** **** backs. **** *** *** ** *** future."
- "*** ***** ***, ****** *********** *** not ******** *** *** ***********, ****** to ****** ******** **** ******** ***** FW"
- "* **** *** ********** **** **** a ********* ***. **** ** ********* from ****** *******. * ***** ***** install ****. *** ******* ** **** but ***** **** ******* *** ******** is **** *****"
- "*********- ******** ** ***** "**********" ******* do *** **** **** ***** "**********" NVR/VMS. ************ *** ***** ****** *******."
- "*********.. **** **** * ****** **** another ****** *** ** ** * mess *** **********"
3rd **** ** ********* - *********, *****
*** *** **** ** ******** ********* included ******** *****, *** *** *** 2 ********** **** ***** *** *********. Milestone ******** *** *** **** ******** responses ** *** ***, ***** ********* a *** ******** *******. ***** ******** moderately ***** ******** ********, *** ** favorable *********.
******** ********* *** ********* ******** ********* issues, *** ******** *******/********* **********:
- "*********. ******** ******** **** *********** ********** causing ******** ***** ** ****** *********** until * ****** ******* ** *********. The ******* *** **** ******* ****, and ********* ****** ****** *** ***** after * ******** ********."
- "*********. ** *** ******* ** *** the **** *********** ************ *** ********* capacity. ** *** *** ******* **** at *** **** *** *****. ** is **** ********* ** *** ********* and ********. * **** *** ********* stop ******* ** ***** ********* *** installed. "
- "*********. **** ***** ****** *****. ******* kept ******** ***. ***** **** *** users *** **** ********. ****** *** to ** ******* ******. *** **** user ********."
- "*********. ** ******* ******* *** ********* services ***/** *** ****** ******* ********* and ** **** ********* ** *** them ******* ********"
- "*********, ***** ** * ******* ******* and ********* **** ** **** **** an ***** ******* ** *** ******* version."
- "*********. *** *********, ********* ** ********, too **** **** ** ** *** same *****"
- "*********, ******* (*** **** *** ********* support *** *******, ** ****)"
***** ********* ********* ********* *** ***********, related ** *** ******* ******* *** software *******:
- "*****....**** *** **** ** ***** ** with ****. **** *****'* **** *** partners **** ** ***** ** ******, no **** ***, ** ****** ** the *** ******* ***... ***** **** not *** ** ***** ** ******* products, ****** *** *********/********* ** **** support ********* ** *** **** *******"
- "***** (*******); *** **** ****** **** system ******** ******** *** *** ****** flexibility ****** *** ****** (****** ******* between ******* ***** ** ********, ***)."
- "***** ******** ******* **** **** *** not ********** ****** ************* ******** ******* as ******* ** ****** *** ******** by *******"
- "*****, ******** ********"
No ******
**** ***********, ****** */* ** *** responses, ****** **** *** ** ******** negative ***********. ** **** ********, * few *********** **** ******** ******* *** they *** *** **** ******* ***** experiences, *********** *** ********** ** ********* specifications *** ******* **** * ******* number ** *************:
- "********, ** *** *** ******* *** support *** ********* ** **** ****** and *** ******* **. ******** **** manufacturers ** *** ******** **** ****** issues *** "***** **********" *********. ** the **** ****, ** **** *** run **** *** ***** ****** **** any ** *** *** ********."
- "** *****'* ****** *** * *** experience **** ***. ** *** ********* more ******** ***** ****"
- "** ****** *****’* *** *** ***** issues. ** **** ** ****-**** *** NVR *** ********* *** ************ ** the ********* ************ *** *** *** of **** **** *******."
- "*** ****** ********** **** *** ********** platform ** ****. ** ***'* **** hardly ******** **** *** ********."
- "** **** ** ******** ****** *** XProtect. **** *** **** ****-********, *** are ****** **********"
- "**** ** **** ******, ** * said ** ****** **** **** *** Genetec *** **** **** ***** *****."
- "****: ** ******* *** ****** ******** in ****. ***** **** * *** bugs *** ******* *****"
- "**** ******. *'* ********* ** **** I ******* **** **** * **** with, ** ** **** *** ******* mfgs"
- "**** ******, ** **** *** ******** / ******** *** ****** ****'* **** any *********."
- "*/* *** *********** ********** **** *** product ***** ****** **** *** **********."
- "*/*, ** *** *********** **** ****"
***** **** ***'* *** ********* ** poor, ********** ****** *** *** ****. I ****** ********* ****** ** *** in *** *** *** *********, ** is *** **** ********* *** **** friendly (********** ********).
**** ** ****** ** *** ********* with *****, *********, ***. ****. *** interface ****** ** *** **** ** the ****** *** *** *** **** so *** ****'* ******** *** ********* interfaces. * **** ** *** ****** recorders *** **, *** **** *** new ********* **** ***, ** *** easy ** ***, *** *** **** issue *** **** ** *** **** on *** ******** ******. *** *** page ********* *** ******, *** ** was **** **** ******* ** *** interface ** *** ****.
******* ***** * **** ** **** certain ******** *** ********* ** *** unit, *** *** **** *** *** page. **** ** ***** ****** **** gone ****, *** * **** *** DW **** ******* *** **** *****. I'm *** **** ** *** ***** is ***** *******, *** * ******'* setup ********** **** *** *********. **** unit *** ********* * ******** **** recorder *********.
*'** **** **** ** *****. **** dedicated ******* ** *** **** *** no *** ** ****** **** ********.
**** *********, * *** **** ***** oem **** ******* ***. *** ******** is **** *********** ? ****, *** feedback ** ********* ***?
***** *** **** ********* * *****; 2 ********* ******** *** *** ********.
**** ** *** ********* **** **** detailed ** ***********, **** **** *** analytics, *** *** ****** *** *** LPR ***********.
*********** ************ #* ** *******. ***** does *** *** **** **** *******. I ** *** **. ******* ******* for *** *********** ******* ****.
**** ******* ****. ***** *** *** your ************. ** *** ******* * huge ***** ********** **** ******* ***'* and ******** *** *** *********** ********** ourselves. ** **** ***** ** **** same * ****** *********** *** ******* product **** *** ***** ** **** so ** ******* ** ***** **** sense **** *** ******* ********** ********** it ****** **** *** ******* *********. The ****** ********* ***** ** **** high ** **** *******.
** **** * ***** **** *** to *** ***** *******?
**. ***** *** *** *** **** from? *** ***** ****** ** ***** the ******** *** *** ****** ** members, **** ********.
**** *** *** ****** **** **** info **** *** *****? **** * try ** ** *** *** * am ******** ** ******* ** * group ****
*** ** *** ** *** **** raised ****** ** **%!!"
** **** ****? * ***** **** the *******.
**** ***** / ********. * ******* that ******* ******* ************ / ******** from *** ************ ***** ** ** a ******** ******** ********** *****.
*** **** *** ** ******. **'* funny **** * ****'* **** ** log ** ** **** **** ****, but * **** ** *** ** to **** **** ******. **'* ****, you **** ** **** ***** *** other ****** *** ****** **** ****** to *** **. ***** ******** ******** a *** ******** **** ***** *** user ********* ** *** *** ****** nice *** **** ********. *** **** are *** ** ********* ********.
* ** ***** **'* **** **** most ** *** ******** *** *** paid *******, *** ******** **** **** Dahua *** ********* ************ *** ****** free.
**** **** ** **** ****-********* *** you **** **** ** **** ** with * ***** ** ****. * for *** ******* *** ********* **** they *** ******* ** ******* * lot ** ******** *** ** *******. Since ******** ** ****** ** *** Hik **** **** ** **** **** they *** ******** * ****** ***** ahead ** *** ***** ************ *** there ** ***** ** ***********, ***** also ***** * ***** ** *** price.
***** ******** ** ****** ** *** Hik **** **** ** **** **** they *** ******** * ****** ***** ahead ** *** ***** ************ *** there ** ***** ** ***********
** **** ********* *** *** **** so ** **** **** **** ***** Hikvision ****** **, *.*. ** *** past *****:********** ** ****** ******** **** - Avigilon, ****, *****, *****, ******, *********, Panasonic, *******, *******,****** ********* ******** **** - ********, Axis, *****, *****, ******, *********, *******, Vivotek, ***.
* ****** **** **** **** *** I ***** **** ******* ** ** order.
**** ** "****-*********" ** *** ***** that ********* ** * ***-********** ******, provides ******* ************ *** ***** ****** abuses, *** *** *** ******* ******** concerns. ***** *** *** ********** *** serious ******** **** ******* ********* *** is ***** * *** ** *** Hik **** ***** ****.
** *** ***** ****, **** *** favorably ******** **** ********* ********, *.*. more ******** *** ******* **** *** lauded *** *** *****-*** ***** *********** and ** ******** *** **** **** for **** **** ***** ***. **** their ******** *** ******** *** ****, IPVM **** * **** *** ** saying **.
*** ******* **, * **** *** products *** *** **** ****** *** mentioned. *** *********** ** ***** ***** is ***********. *** ****** ****'** * "couple ***** ***** ** *** ***** manufacturer" ** * *** ** * stretch. **** **** * ******** ** excellent ******** **** ************** ******* ****** than ******** *** *****.
***. ***** *** ********* ** *********. Their *** ********** *** ********* *********** (e.g. ****** "*****" ** **** ******* motion ******** ***??) *** ***** ** ZERO **** ***** **; * **** to **** ** ******** *** ********* on ******* ** ****** * *** of ***** ***. ***** *** **** in ******** **** ********** *** ****** 40 ***** *** ***** ** *****. Their ********* ** ******** *** *** DeepInMind ****** *** ***** *** ******** with **** ** ***** *************. ***, after *** **** **** **** ***** haven't ******* *** *** ** ****** clips ** * ****** **** ** usable ** **** *******.
**** *** **** *** ******* ******* , ** **** ** **** ******* where ** *** 🙏
*** **** *** ** ******. **'* funny **** * ****'* **** ** log ** ** **** **** ****, but * **** ** *** ** to **** **** ******.
****, ****** *** **** ***** *******!
**** **** ** ******'* ****. ** you ***'* ******* **,*** ******** *** **** ** **** post** ********* **** *** *** **** hit *** *******. **** ** **** it ***** ****:
*** *** **** **** ****** ** already *** ********* *** *** **** to *** ** ***** *** **'* a ******'* **** ****.
**** ** * ******, ** ** is * ********** ** ***********, ** run **** **** ***, *.*., *** more *********** ********** ***** ********* **** Dahua, ** ********* *** *** **** of *** *********.
> **% ** *** **** * can ***** ** *** **** ** the ****** *** ** ***** ** Firefox *** ******* *** ***** *** entire ******* ******* ** ****** ** first *****. ***** ***** **** ** looked **** *****. ** * ***** on * **** ** * *** article **** **** **** ** **** me **** * **** ** ***** to **** **. ** * *** see ***** ****** *** ** **** to **** ** ******* ******* **** logging **.
> **% ** *** **** * can ***** ** *** **** ** the ****** *** ** ***** ** Firefox *** ******* *** ***** *** entire ******* ******* ** ****** ** first *****.
***, ****'* * *********** ******* ** offer *** ******'* ****.*** *******: ***** ***** **** ********** And *** ******* ***** - ** Login ********
* **** *** ** ****** **** Dahua ***** * ******* **** **** a **** ***. *** ********* ** another ***** , *** **** ******** and ** *** *** **** ******* for ***** *******, **** ** ****.
* ******** **** **** ** *** Qognify ********.
****** **** ** **** ***** *** transition ****. * **** ***** **** the ******** ***** ****.
**** ** *** ***** ** *.*
*** ******** ** *** ********. * personally **** *********** /******* *** ****** after *** ***********. **** **** ***** the **** ** ******* **** ***** to ** ********. (*.*. *** *** gui ***'* ***** *** ******** *****!)
** * **** * ****** **** one ** ** ******* ** *****'* use ******* *******. *** ****** **** by *** **** ******* *** ******** period.
* **** ******** *** ******* ****** 4 **'* ******* ** ****** ******** and *'* ***** *** **** ****** of ********.
** ********* ****. ***** ******* *** in **** **** *** ******** * receive ****** * **** ******* ********** footprint.