"New" Arecont Fixes Failures "Without A Fight"
The "old" Arecont was infamous not only for its camera failures but for making their "partners" fight to get them fixed. IPVM drew the ire of Arecont especially for our 'worst' camera manufacturer rankings where beleaguered partners would vent about product and support 'failures'.
The "new" Arecont, post-acquisition by US company Costar Technologies says things are different. One integrator spoke to us about how he had some camera failures in early 2019 and how Arecont fixed it and how it was different from his previous experiences with the company.
In this note, based on our talks with Arecont and the integrator, we examine the following topics:
- How working with Costar was no longer a fight
- How they don't push VMS or network failures back on integrators anymore
- How American-made helps
- How support has changed
- What the details of the Arecont failure were
- What the details of the project were
- Company overview
- How aggressive pricing helps them compete against Hikvision and Dahua
Company ********
*** ******* *****/******* ** **-****-*** *********** ************ *********** ** ******, **********. ** **** *** *******'* business ** * **********-***** *** ** industrial, *******, ***** ********** *** **** residential.
How ******* **** ****** ** ** ****** * *****
***** **** ***** **** **** **** changes ** *******, ********** *********** ****** **** ** ****, *** **** ***** ******* **** taken *** "*****" *** ** ******* with ****, ********** ** ****, ***** used ** ** "** *****":
*** *** **** ** **** ** wasn’t * *****. ** *** ****, the *** ******* *** ** *****, but * **** ****** **** *** said: "***, **** ** ****’* ***** on." *** **** ****: "****, **’** take **** ** **."
******* ** ********* ************* ************ **** *** ** *** **** Arecont *** ******** *** ** *** pushing *** ** ********** ******** **** onto *** ********:
** * ******** *** ** ************ problem ** *** **** ** **** as * ******* ** *** ****** and **** *** **** ** ******* it **** *** **** *********. ** we ***** ***** ** * ******* with *** *** ** *******, ** is ** ****** ****** **** ** the ********, *** ** ***** *** the *******.
***** **** ******* **** ******* **** not **** **** "***** ****" *******:
********** ***** ****** ****** ****, **’* not * ***** *******. **’*: "***, here ** **." **’* *** *** blame ****. **’*: "***'* *** ** fixed. * **** ***’** ******, ** here *** **."
How ******* *** *******
******** **** **** ******* ** ******* had ****** ******* ***** *** ****** acquisition **** **** *** ********* ** make ********* ** **** ***** *** customer's *******:
* ***** ** **** ** ***** and *** ***** * *** ** an ******** ** **** *** ******* supported ** ** ********** *** ********. That *** *** ******* ****** ** company ******* *** ** **** ******* Arecont ****** **** ** ****, *** now **’* ****. *’* ********* ******* about *** ******** **** *** ********** all *** *** ** *** ******* board ***** ******** *******.
***** ****** **** ******* **** ******* nowadays ** ********* **** ******, ****** that **** **** ****** ** **** to "**** **** **" ******:
* ***’* **** ****’* ********* ** the **** *** *** ** ***** like ******* * **** **** ****’** saying: "***’* *** **** ***** **** of ***** ***. ***’* *** **** this * *-*****-****- ** * *-*****-****-** thing."
******** **** **** ***** **** ******** products *** ********** *********** ** *** back *** **** **** ******* ** make * ****** ** ******* ********:
** **** ********************** ***** ************* *******. ***** *** ******* **** automate ********* *** *********** ********* ** when * ******** ***** *** *****, support, ** ** *** *** *** information ***** **** *** ***** ******** is ******* ********* ** *** ****** helping ****.
What *** ******* ** *** ******* *** ******* ****
***** **** ** *** ******* ** a ***** ****** ****** ******* ** the ********* ** **** **** *** Arecont ******* ****** ******* ***** *****:
**** *** ***** *** *******. ** was ***. ** *** ********** *** biggest ** *** ****. ***** **** we’ve **** ******. ****** * ***** time ** ***** ******** *** ******* failed.
*******, ***** **** *** ******* *** with * ****-**** ********, ******* *** reputation *** **** ******** **** ** the ****:
**** **** ***** *** **** ** on **** *****, * **** ****** everything ** ** ****** *** * wanted ******** ** ** *****. **** it’s ******* * * ***** ******* and *** **** ** *** *** send * *** **** ** *** something… ****’* * ****** ******* *** in *** ********’* ****. ** ***** bad ** ***. **** *** * client **’* *** *** *****.
***** **** **** ** ****** ****** and ** *** ******** ** ****** sure *** ******* **** ** ********** smoothly *** *******, **** *** ********* atypical. **** ******** *** **** * large ****** ** ******* ** **** on **** *** **** ***** ****** another ******* *****:
* *** ****** ***** **** ******* any ****, **** ****** ******* ** and **** ** *** *** ******** feel ****** ****. **** **** ** a ***** ** ***** ******* ** keep ** ****. ***** ** ** 15 ** ****. **** ****: "** you **** **** ***** *****, ** get *** *** **** **** ** up *** *** ****’* ***** **."
How ********-**** *****
***** **** **** ** ******** ** the ********** ******* ** ****** *** Chinese **** ** *** ******, ************* fears **** ******* *** ****** ****:
*** **** *** ***** ******* *****, it **** ** ****** ** *** in ***** *** *** *** [*** station] ***. ** ***** ***** ** tell ******* **** ***'** ***** * product **** ** **-****.
*******, ***** ******* ** ** ******** company *** *** **** ** **** is ************ ** *** **, *** Contera **** ** ************ ** ***** using ****** *********.
How ********** ******* ***** **** ******* ******* ********* *** *****
***** **** **** *** ** *** changes ** *** *** ******* *** been *** "**********" ******* ** ***** new ****** ******* **** *** ******* Micro ******, ***** ****** *** *** a ****** *** ******* *********** ******* Hikvision *** ***** ** * ***** gas *******:
* ****** **** ******* * ****** and **** ***** *** *******. ** were **** ***** * *** ******* recently *** ** **** ********* ******* Hik *** ***** *** ** **** still **** ** *** **** *** because ** **** *** *** **** aggressive *******.
*******
******* *** ********* *** *** ***** of ******** **** *** *****—*** ** the *** ********, ********* *** *******, poor *******—***** **** *** ** * poor ********** ***** ***********. **** ****** at *** ****** *** ******** ************* in ********** ************ ************ **** ******.
****'* * **** *** ****.
*******, ** **** *** **** *** changes *********, **** **** * **** of ****** **** *** **** ***** benefit **** * ******** ***** ** buying ** ******** / ** ***** *** ********** show.
**** **** ** **** ******. **** is ********** ** ****.
** ******** ********** ** **** ******* Support ** ****** ****** *** **** though * **** *** ** ***** issues **** ******* ****** *** ****** acquisition.
* ***** *** **** **** ** Arecont *** *** *** ** *** the **** ****** ** ** ******* the *******. **** ** **** **** is ******* ****** *** ******* *******!
****, *** ** ***** ** ******* as ****** **** *** ******. ** sounds **** *** ******* *** **** had * ***** *******. ******* *** Arecont **** ******** *** ******** ******** from ***** *** **** **** *** ashes ******** **** ******.
** *** ** ***** ****, **’** seen **** ******** ** *** **** 3-4 ****** **** ** *** ** previous *****...***** ******* ******** * *** of ***** *** ***** ** ** steering *** ****.
* ****** *****’* **** ****** **** the *******, ******** * **** *** the **** ****. ***** *** ******* were ********* *** *** ***, *** arecont ****** **** *** ***. * believe ** *** * ********** ******. We **** *** ** ***** ** an *** *** ***** ****** ** the *** *** **** (******* ******** wide ***** ** ****** ******). **** was **********.
*’** *** *********** **** *** ***** multi-imagers, *** **** **** **** *** ** the ********** ***** ** ******. **** are ***** *******. * *** **** vs *** ***** *****-****** - ************ because **** **** ***** ** ****** for *** ***** ****** - ***** solved * *** ********* *** **** continue ** ******* **** *** *****. I **** ****** **** ******* **** are *** *****.
***, ******* *** ***** * **** “Made ** *** ***” ******** ** using *** **** ****** ******** ****** with *** ******* ***/****** ****.
*'** **** ***** *** *** ********** you're ****** ** ** ******, *** Arecont *** ******* ** ****** ** Fresno ******* ****'* ***** ***** *** CEO *****.
******* * ****** *** ***'* ** the ******** ** ** *******/****** ******* office *** ******* ***** **** ***** probably ** * ****** **** **********.
* *** *** ** ********** **** tech ******* **** **** *** **** great. **** * *****, * ***'*. All **** ****. *** *'* **** say * *** ** ******** **** RMA's **********, *** * *** **** my ***** ** ***'* ** ******* in *** ****. * ********* **** of **** ****** ******** ** ***** old ****** ****** *** **** ***** subsequent ****** ****** ****** *** ****** the ****** *******. * ******** **** the *** *** *** ***** ** the ***** *******. * **** *** a ****** ******/**** ******* **** **** that *** **** **** ****** ****** to **********.
***... **** **** ******* *** ************. That ****** ***. ****** *** *** attitude ** ********* ** *********** *** if **'* *** **** *** *****...
**** ****** **** ** *** ******* VMS ** * ****** *******/****** *******? I've **** ***********, ***** **** * re-skinned *****?
* ********* **** ******* ** *** and ****** ***, ** ********, **** underscores *** *** ** * ******* Arecont ***. **'* **** ***** ***** because *** *** *** ***** ****** anymore...