Alarm.com Favorability Results 2019

IT
IPVM Team
•Published Apr 15, 2019 13:37 PM

The once dot com startup has evolved to become a core provider for home security and is now expanding into commercial.

In their first entry in IPVM's favorability study, Alarm.com had strong net favorability though with high neutrality, as the chart below shows:

fav alarm 2019

The following main themes emerged from integrator responses:

  • No, or limited experience
  • Not suitable for commercial
  • Good interface, customer service, and marketing
  • Overpriced
  • Simple and easy to use
  • Integrations are strong
  • Back office functionality and end-user app are pluses

Inside this note, we share dozens of responses and analyze the outlook for Alarm.com.

No / ******* **********

**** ****** ** **** ******** **** into *** "*/*," "** *** ***," "No **********," "***** ****" ********, **** a ****** ******** ******** ** ***** preferred *********** *** *** ****** ** problematic *** **** **** *****.*** ****** as ** ********** ***** ******* *** alarm ***** *** *** ******* ********** station. * ****** *** *** ******* past ********** ***** **** *****.*** "****** worked," *** "******** *** ** **********":

  • "* **** **** **** ** *** 1 ******. **'* ***** ****** **** pretty ***** *** ***** ****** ***** about * **** *** * ***** it ***** **** *** ** **** to *** *** *** **. ******** had ** **********."
  • "**** ****** *********** **** ****. **** in *** *** **** * ********* alarm ******* ***** ******* ****** ******."
  • "***'* **** **** ***** *****.*** *** a *** * **** ****** **** say ** ***** ****** ****. *** best **** *** ** ** * did *** ***** ******* ** **** use ******* ******** *** ****** *******."
  • "******* **** **** ******** ***."
  • "** *** * ********* **** **** it ***** ** **** **** ** the ****** ** *****.*** ** * product ** ***'* *****."
  • "** ************* ** **** *****.*** ** a ***** *******, ***** ***** * central ******* ***** *** *** ******* directly **** * *****, *** ******* the *****.*** *******. * **** ** one *** ***** **** *** ****** and ****** ***** ******** ******* ********* happened ******* *** ***** **** *****.*** to *** ******* *******."
  • "** *** **** ****** ***** *****.*** to **** ** ******** *******."
  • "* **** ** ********** **** **** company *** ***** *** ***."
  • "**** ***** **** *** *******. **** impressive *******."
  • "******* ** ******. ** **** ***** interacted **** *****.***"
  • "** ********** **** **** ******* ** service."
  • "* **** *** **** **** *** I ** ***** ** **** *** would ** ********** ** ******** ***** them ** *** ******."
  • "* **** *** ****** **** **** product, ***** ***** ****** **** ******* residential *********."
  • "***** ***** ** ****."
  • "******* *******; ** ** *** *** them."
  • "*** ****** ***** ** ****."
  • "** **** *** **** **** ************."
  • "**** **** * **** ***** ** remote **********, **** **********, *** ******** systems. ****** **** **** ***** ******** in *** ****** ***** ** ** not ******** ****, ***'* ****** ******* on ***** ***********."
  • "**** *** ** *** ****, ** do *** ********* *** *****.*** ********** devices."
  • "** ******* ***** **** **** **** seem **** * ***** *** *******."

Smart **** ** *** ****** ** ***** *********** / *** ******** *** **********

***** **** * *** *** **** that ***** *****.*** *** ****** * good *** ***, ** **** *********** the ****** **, ***********, ** *** a **** *** *** ********** *** for **** ****** **** **** *** overly *******:

  • "* ** ***** ** *** ******* they **** * **** **** **** Google ** ******** **** ** ******** when ** ***** ** ***** ***-**-*** operations. **** ******* ** ****** **** a ********* ** ************ **** ***** with *********** ** ****-******* ********* **** DSC, ********, ******, ***, ** ******* for ***** ******** ** **** ****** A ** ***** *** *** *** only *** *** ******* ** ******** you *******. **** **** ** ******* is ***** *** ****** ** ***** size ********** ** *********** *********. * like ***** ***** ********** ******** ** more ******* *********. **** ********** ****** and *** ** ** ***********."
  • "* ***'* **** **** ***** *****.*** but **** **** * **** **** seems ** ** **** ** * smart **** **** ****** **** * lot ** ******* *** *** *****. I ***** **** ** *** ****** of ******* ******** *******."
  • "** ****** ** *****.*** *** ***** multi-school ***** ********** *** ** ******** at *** **** ** *** ******** DSC ** ********* ****** ****. ** would **** ******** ** ********* *** the ***** ******. **** ******* *** more ****** ** *** *********** ****** and ** **** ** **********."
  • "* **** ** ********** **** *****.***. However, **** **** * **** ***** about **** ** *** ****, ** seems **** *** ********* *********** **** Automation. * *****'* ***** ** **** playing ** ********** ******** ** **** point."
  • "**** **** ** ******** **** ***** to ***** **** **** ******* ********** and *********** ***** *** *****."

Positive **%

***** **** ****** ******* ***** ***** who **** ********** ****** *****.***, **** 3 ***** ****** ******* ******* ** well. ** ** ******* **** *** respondents ***** *****.*** ******* ** **** them ** *********** ** ***** ******* station.

Good ******* / **** ******** ******* / **** *********

*** **** ********* ***** *** ***** who ***** *****.*** *** **** *** company ******** * **** *******, *** had **** ******** ******* **** **** marketing **** ****** ******* ****. **** people *** ***** *****.*** ****** ***** the ********* **** *********, ******** *******, and ****** *********. **** **** ********* good *************, **** ***** **** ** use *** **** ***** *** ******** ** you ** *** **** **********.

  • "* **** *** ********* *** *** fact **** *** *** ** *** Fire ********** ***** *** **** *****."
  • "* **** ** ******* ** ****** users ** **** ******* ***** ***** system ******* ****** ** **** ** monitored ** * ********** *******. *** an ***, ******** ***** ** *** and ** **** ******* **** ***** own *******."
  • "*****.*** *** * ***** **** ********* for *** ******. ***** *******, ***** basic **** ********* ******** ************ *** range, **** ****** **** ****** ** have *****. ** ** * ***** product *** ********* *** ******* ****."
  • "*** ** *** **** ****** *** interactive ******* ***** *******. **** **** quality **** *** ***** ******** *******."
  • "** *** ********** *****.*** ** ** contemplate * **** **** *********/***** *******. From **** ** **** **** ** far ** **** **** *********. ***** software *** **** ************ ****** ***** product ***** ***** **** * ***** standpoint."
  • "*********** *******. **** ********* *** *********. Slightly **** *******. **** ********* *************."
  • "** **** ****'* ** ********* **** alarm.com. **** *** **** ********** *** responsive. **** *** *********** ****** *** making ****** ******."
  • "* *** *****.*** *** **% ** more ** ** ***** ****** *******. People *** ************ ***** **** *** product - **'* ******, ****-********, *** fun *** *** ****** ** ***. As * ****, *** ******* ** change ** **** ****** ******** ***** me * *** ** ******* *****. Can't ********* ** ****** ******."
  • "*******. **** *** ******** ** ******* and ***** ****."
  • "******* ** ****, **** *** ********** with ***** ****. *** **** *** customers ****."

Simple *** **** ** ***

****** ** **** ** ***** *** interface, ******** *******, *** ********* ***** that *****.*** *** "******" *** "**** to ***" *** **** ********* *** technicians, **** *********** ****** ********* **** "easy ** *** ** *** *** mobile *** ** ****** *** *** end ****," *** "**** ** *******." It ** ******* **** *** ********** thought *****.*** ******** **** "******* *****" and *** ******** **** "***********."

  • "*** ******** *** * *** ** features *** ** **** ** ***, the ********* **** ***** *********, *** sales ****/**** ** ********** **** *** to **** **, *** **** **** to ** ********* *** ******* *** new ********* **** ** ****** *******."
  • "************* ********** ********, ****** *****, **** to *** *** ***. *********** *** setup *** *********."
  • "*****.*** ** ****** *** **** ** use. **** ** ***** *** ****** with ******* ******* ** ****** *** get **** ********."
  • "** ** **** ** *** ** and *** ****** *** ** ****** for *** *** **** ** ***."
  • "**** *** ********* ** ***, ****** price, **** ********** ** *** * resi ********."
  • "******* **** ** *** *** ***** well. **** **** ******* ***. ******* feature ***** ******. **** ** ** very ****** ** ***, *** **'* more *********** *** ********* ** **** and ** **** *** ****. ******* company **** ***'* **** ***** ** what **** ** **** *** ***** they **** ** *********** *** ******** to **** ** ****** **** ** already *** ****. *** ****** ******** are ******, *** **** **** ***** unneeded **********. *** ******** ******* ** be ******* ****** *******."
  • "**'* ********** *** ***** ****."
  • "**** ** *** ******* *** *********, lots ** ******* **** ********, *******, etc."
  • "**** **** ** ***** *** ***. Good *** *********. **** *******. *** a ******* ****** ******** ** ** account *** ******* ** ****."
  • "**** ** *** *** ********* *** end ****. *** *** ***********. ******* of ******** *** ************. ****** ********. Decent **** *******. ***** ** *** much ****** **** ***** ********* *** much ***** ******* *****."

Great ***-****** ******* **** ***** ****

*** **** ******** ***** *** **** Alarm.com *** * ***** ***-****** ******* that **** ****** ****. ****** ***** the "***-**-***" ****** ** *****.***, ******** it *** * "******** *** ********** range ** ********."

  • "*****.*** ** ** ***-**-*** ********** ********: home ********, **** **********, ***** **********, etc. ***** ** ** **** ** bundle **** ******** ********* ** ***** protect *** ******** **** ****."
  • "*****.*** ****** * ******** *** ********** range ** ********. **** **** **** excellent *******, ******** *** "**-********" *****. We *** * ***** ******, *** they ***** ***** ** **** ****. I **** * *** **** **** years *** ** ******* ********, ****** than *** ******* ******* ******* ********."
  • "* ***** **** **** * ***** product **** ***** ****."
  • "* ******** *********** ** ***/****** ***."
  • "******** ********* ******* ***** **** **** performance. ********* *** ****** **** ****."

Negative *%

** *** ******** **** *** *****.***, only * ***** ** *% ** responses ****** ******** ******** ***** *** company *** *** ********. *******, *** responses ** ***** ******** ************* *** and **** *****.*** **:

  • "*** '.***' ** **** ******** ** bad, ***."
  • "* *** *** *****.*** *********** *** to ** **** *** ** *** not **** ************, **** **** ** respond *** *** ******** **** *** proposal."
  • "* **** ** *** **** *** increasing ***** ** **** ******** ********* through ** ****** ********. ** ********* competes ******* ***** *****. **** ******** comes **** *********** ************* *** ****, IMHO."
  • "** *********** - **** * ************* for *********** ********. ******** ****** *** thermostat? ****** ***** ** ***** *** model."

*******

*** *******'* ****** *** ************ ***** well *** *** ****** *********. *** high ********** ********* *** ****** * reflection ** ****'* ********** **** ***** primarily ********** *******, ****** **** ***********.

*** ******* ******** ** ******* *****.***'* expansion **** *** ******** / ********** market **** *******. **** **** ***** and * ****-********* ************ ** **** certainly **** * ****. *******, *** well **** ***** ***** ******** *** their ***** ** *** ********** ****** remains ** ** ****.

Comments (4)
AF
Anthony Firmani
•Dec 27, 2019

Isn't Alarmnet also relaying the signals?

JH
John Honovich
•Dec 29, 2019
IPVM
In reply to Anthony Firmani

Isn't Alarmnet also relaying the signals?

AlarmNet is owned by Honeywell (Home/Resideo) which is a competitor to Alarm.com

AF
Anthony Firmani
•Dec 29, 2019
In reply to John Honovich

I know, I'm sorry I should have specified. One of the comments was that someone didn't like them because they are relaying the alarm signals to a central station rather than them going directly. But basically isn't every cellular solution doing the same thing?

(1)
JH
Jay Hobdy
•Dec 27, 2019
IPVMU Certified

We use alarm.com and we focus on commercial. Intrusion is not very big for us, so we only have 67 ADC accounts, but they still treat us great.

My only gripe is the video, quantity of clips stored, etc.

I'm not just a spokesperson, I'm also a client. (My home system uses ADC/Qolsys)