How many people base the hourly rate on the type of work done, not just the person doing it? For example, maybe a level 2 or 3 tech is the only one available to do some level 1 work. Are you going to charge the customer the level 2 or 3 rate just because the person is an advanced professional? Or only charge the rate based on the level of work done?
If one person goes out and spends an hour moving a dome (level 1) and then spends an hour setting up advanced analytics for crossed line with email and SMS alerts (level 2), would you charge the customer 1 hour for level one work and 1 hour for level 2 work, or the same rate for both hours?
I know what I would do, I would only charge the rate applicable to the work being done. (1 hour level 1 and 1 hour level 2 in the example above.) How is it fair charging the customer for work done at a pay rate almost half of what your paying a system specialist, and why would I spend the money sending two people (a level 1 person and a level 2 person) out to a jobsite if one is capable of getting all the work done in one shot, which is more efficient.
I'm curious if anyone had any other varying opinions.
BTW, great poll!