Why Is It So Hard To Get Integration Help From Manufacturers?!

In a few instances we've inquired with some manufacturers about custom product integrations; trying to talk to the right people about getting one done. VMS and ACS. We've even offered to pay the cost for the integrations. Representatives we've talked to seemed interested, but when it comes to followup... DEAFINING SILIENCE! I mean, really, they won't even come back and say, "nope, we're not interested". I can't believe getting something done can be so hard.

Manufacturers, what do you feel about custom integrations, mainly for products that aren't already integrated; like cameras to VMS systems or between VMS and Access Control Systems? Do you even offer custom integration services? Do you just say, "Here's the API, go find our own coder to get it done? We're not interested even if you're willing to pay for it"

Do no manufacturers see a benefit to having a new product integrated with their system, thus opening up the possibility of broading their appeal to customers?

Login to read this IPVM discussion.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

**** ** *** ** *** ******* * ***** ******* ** an **********. **** ***** ****** **** ** ** * ****** integration, **** **** ** * ***** *** * ********. ********* is ******** ************ **** ***** ****, ** ****, ****** **** to ******** *******. ****** * ****** ** **** *******.

***** (*** ***********),

* *** * ****** ** *** ********* ******** ***** **** its ********* ***** ****. ****** **** ****, ** *** **** custom ************. (* ******** **** **** ******** ***** **-**** ****** an ********* ** * ***-**-*-**** ****** **** ******.)

* *****'* ********** ** ** ****** **** ** ******* ** its ******* ** **** *** ************* ***** ** * *** feature ** *** ******** *******, *** * ******** ***** **** low ******** (**** *********), ** *** ****** **** ***** ** be ********* *** *****. ***** *****, *** ****** *********** **** is ** *** ********* **** * ******** **** *** **** to *******, ****. *** ***** **** *** *********** ** **** a *** *********, *** **** *** ******** ******* ***** **** into *** ******. *** *********** *****'* ******** **** ** *** enough ** **** *** ******* ** ******* ****** ******** **** only ** * *** *********.

* ******* ******* **'* ******, *** *** ****, ***** ** a **** ************* ********** **** ********** *** ******* ********. ****, it's ***** ** ** ******* ** * ***** ***** *** may ** *** ** ******* ** ****, *** ** *** not **** ** *** ****'* **** ********** ** ********.

* ** *** ********* ** **** **********.

**** ********* *** **** ********* ** ******** ************, **** ** they **** ******* * ***** *****.********* ********** ** ******* ** *** **** * **** *** **** this. ** ***** *********, ******* *** * ***** ********** ********* for ****, *** *** * *** **** *** ***** *** an ***********. ******* ********* ***** **** ***'* **** *** ***** or ********* ** ** **. *** **** **** ** ******* the *** ********* ** **** **** *** ***** *********** ** order ** **** ** *********** ****, ********** ** **** ******* in *** **** ******.

******* *** **** ****, **** ****** ************* ** *** **** the ****** ** ******* *** ***** ****. *** *********** ****** in *&* ***** ** ****** ************ *********, *** ****** *++, while ** **** *** **** ****** ** ***** ******** ******, which ***** ********* ** *** ****. ***** *** ******* **** them. ***********, ** *****, *** ** *** ****** ************ ****** have ******, *** *** *** ****** *** *** ** ***** correct **** *** **.

** * *** *** ** *********** *** ****** ****** * and *, *** ***** ** ** **** ** ***** ** do *** *** ***** *? **** ***** *** ** ***** support ***** *** *** *****, ** **** ********** **** ********** of *** ****** ** *** *********** ** ****** **. *** we *** ***** **** **** ** ** **** ** *** the ******* ** **** ***** ******** ** **** ******* *** viability. * ***** *** *** ***** ***** *** ******** ** any ***********, *** **** *** ***** *** *** **** ********* with *** ******, ** *** *** ********* **** *** ***. Still *****'* **** **** ***** ** ** **** *****, ** are ******** ** *** *** **.

*'* ** ******* ** *** ***** **** ********* ***'* **** to ***** **** ***'* ** ***** *** ****** *** **** outsource ** ***, *** **** ** *** **** **'** ***** into *** ****** ***** *********.

* ***** **'* *** *********** ****. ****** **** **** * dedicated ************ ******** **** ***** ******* ** ** ** **** projects, ** ****** *********** ********* **** **** ******** **** **** broader *************.

*** *******, ** ** ********** ****** ** *** **** ** do * ******* ******** *** ****, * ***** ***** **** that **** **** ********** **** ***** * ******** *** ******* release, ******* *** ***** ** ** ***** *** ** **** business ***** *** ****** ** * *** ***.

* **** ***** **** *'* ***** ******* ** ****, ***** the ****** ** ********** ** ** *** ******. *** *** willing ** *** *** **** ** ****? *.*., ** ****** from *** **** **** *** ***** ************ ****** *** *** and ******* ***** ** ******* *** ***********.

******'* ** **** ***, ****** *** ************ **** **** *** integration ***** ** ********* ************* *** ***** *** ******* ** share *** ****** ** *** *** ****** ** *** ****....?

* ***'* ******* *** ******** ***** *** ******** ********** ** concerns. * **** **** ** * ************ **** *** **********, just *** **. ***'* **** ** "**'** **** ** **", or "**** *** ** ********", *** **** * **** ******* back ** *** * ********.

*********** **********,

**** ********** *****. * *** ***** *** ** ****** ** integrate *** *** **** *****. *** *** ***'* ***** ** do ***** ***********. ******* **** *** ** ** ** * limited *******.

** **** ******** *** **** ********** ***/***/*** *** ****** ** integrate *** ******** *** ***** ********** ***. *** *********** *** not ********* **** *** ******** **** ********** *** ***********. ** we ******** **** **** ************. **** ** *** ********.

*** ***********: *** ** ***** **** **. *** * ********** the **********. **** *** **** *** ****.

*** ***********: *** ** *********: *. *** **** **** *** will ** ******? *. *** **** ***'* **** ** ******? 3. *** * **** ***** ***** ******** ************? *. *** I **** ***** ***** *** *** *** ********* *********? ******** up ** ** ***** **** *** **********.

**** *** ***** ***** ***** ***. ******** * ******* *** to *** *** ***** *** *** * ******* ********* ********. The ******** **** **** ****** *** *** ** *** **********, can *** ******* ** **** **** ****** ** *******. ** would **** ** **** *** ** **** ** *** ***** the *******. **** **** **** ** * *** ** ***** end ** ******* ** *** *** ***********. ******* **** **** also ******* ** ***** ***** ******** ************ *** *** ******* again.

** ***** ***** ***** ******** ******* **** ****. ** ** this *** * **** ****** *** ******** *** ****** **** around.

** ********** *** **** **** ** ** ******* * ************ devloptment ******** ********** ***** ***** ** ******* ******. ** *** ask *** ** *********** ** ** **** ******* *** ***** you **** **** * *** ** *** ********** ****** **** it ** ********* **** *** **** ***** ****** **** *** bottom ** *** ******* ****. ** *** **** * ******* in **** *** *** *** ****** ***** ** * ****** of ***** **** *** ********** ** ** *********** **** *** go ** *** ***.

* ***** ***** *** ********. **** * ***** ******* **** Schneider ********, **** *** **** *** * ***** ********, *** the ***** ****, *** ** ****, *** **** *** ********... Competition ** **** ***** *** ***** ******** ** ********. ******* they *** *** ****, ******* *** ********* **** ******, **** Pelco. ***** ** **** *** * ******... ** *** *** picture, *** *** ***** *********.

* ******* **** **** ** ******** ** "** * **********, I **** ** ** **** ** ***** *** **** ** class ******** ** ** *** ****, *** **** ******* *** manufacturer ** ***** ***********"

** **** ** ******** ** "** * ************, * **** to **** *** ***** ********, *** **** *** ******. ** I ***** ***********, *** * ** ***** ** ******* ** a **** *** ******* **** ** ***** **** ** ** job"

** **** ** ******** ** "** * ************, * **** to **** *** ***** ********, *** **** *** ******. ** I ***** ***********, *** * ** ***** ** ******* ** a **** *** ******* **** ** ***** **** ** ** job"

**** ****, ******** - **** ** * **** ****** ********* among *************.

**- **** *** ************* *'* ******* *** *** *** ***********, per **. *** *** ******* **** *** ** ***. *** ACS ******* **** *** **** *******. *** ****** ******* *** their ***** ***, *** ***** *** ** *** ***** ******* leader.