Who Would You Hire To Run Sales At A Security Manufacturer Startup?

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John Honovich
Jun 15, 2018
IPVM

Here's the scenario. You are a founder of a security manufacturer startup and you need to hire a head of sales to ramp up channel / distribution/dealer network, etc. Who do you hire? And by this, I mean a specific person. Feel free to recommend names and why. I am curious to hear and I think it would be a boost to your friend or colleague to suggest them.

Also, part 2 - what do you think are the main qualifications or criteria you would use for such a hire? A big one for me would be strong existing relationships with larger integrators, buyers and other industry people to help recruit a team and get into significant accounts. Agree/disagree? Others?

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Sean Patton
Jun 15, 2018

Are we selling boxes, or software? SaaS? OEM Dahua cameras?

*I think having someone who knows how to move a specific type of product is very important*

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JH
John Honovich
Jun 15, 2018
IPVM

It will have to be something software related, as any real startup with need software to differentiate from the low-cost hardware so widespread today.

someone who knows how to move a specific type of product

That's an interesting point. Let's say it's a SAAS startup, are you really going to limit yourself to only salespeople with experience selling security SAAS products, because that is going to severely limit you. Or would you pick someone who understands selling SAAS in other industries (Salesforce veteran, etc.) and then have him learn the industry?

Also, what if one person sold cameras and has great relationships with lots of industry people but the other person sold VMS software but has limited relationships?

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Sean Patton
Jun 15, 2018

Well we're talking about who is running software SaaS sales, so I would want someone who knows how to run software sales teams, understands the value of sales engineers, and I don't mind if they have a background outside of security. Attract VMS sales talent and teach those people how to sell SaaS - (making an assumption that the hypothetical software product is viable.)

Again for the person running sales, I don't care as much about the relationships, and having a background with VMS software could be an advantage.

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Undisclosed #1
Jun 15, 2018
IPVMU Certified

Bryan Schmode - Revenge fueled sales

 

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JH
John Honovich
Jun 15, 2018
IPVM

You love that guy...

It's a pick certainly worth considering, especially if all-out revenue growth and a toleration for the downsides involved could be managed.

Related, my post weeks before Schmode's retirement: Here's What Avigilon Should Do Now

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Undisclosed #1
Jun 15, 2018
IPVMU Certified

It's a pick certainly worth considering, especially if all-out revenue growth and a toleration for the downsides involved could be managed.

Not just revenue growth, but expense reduction as well; he does the work of 5 VPs.

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UI
Undisclosed Integrator #2
Jun 15, 2018

I like the Schmode comment.

I won’t put a name because it also depends on where they will end up.  Selling a software solution like SaaS through distribution is almost insane.  

Getting into distribution can be managed by a select few manufacturer rep firms with those relationships.  Then you need someone to recruit and manage them.

Getting into large integrators certainly takes relationships, but that can be started by having an interesting product or an interesting PROJECt you have sold.  (aka Lenel and Microsoft).

 

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Sean Nelson
Jun 15, 2018
Nelly's Security

Are you accepting investors for your startup john? I would like to buy a 42% stake.

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UI
Undisclosed Integrator #2
Jun 15, 2018

I would want Chris Dearing to be a part.  I too, would buy in.

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Undisclosed #1
Jun 16, 2018
IPVMU Certified

I would want Chris Dearing to be a part.

I’m not so sure, I trust that guy as far as I can throw him ;)

JH
John Honovich
Jun 15, 2018
IPVM

We all know Nelly Security's controlling shareholder is the Chinese government!

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Sean Nelson
Jun 15, 2018
Nelly's Security

Public Enemy #1 baby!

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LT
Larry Tracy
Jul 30, 2018

That's why there is a dragon in the lobby

LT
Larry Tracy
Jul 30, 2018

Ah going for control I see!!!!!

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LT
Larry Tracy
Sep 14, 2018

What your after “controlling shareholder”

lol

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UM
Undisclosed Manufacturer #3
Jun 15, 2018

I have a bit of experience in this realm.  I'll leave specific names out of it too, but I have some thoughts on the topic...

It does matter what kind of product - access control is a lot different than intrusion which is different again from video. You also need to understand what your target market is - large enterprise vs SMB for example.  

My bottom line is that it's much more important to pick an area of focus for your company first, then select a sales leader appropriately.  It's not always that easily done, but I think that's the order of things.  

 

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JH
John Honovich
Jun 15, 2018
IPVM

It does matter what kind of product - access control is a lot different than intrusion which is different again from video.

That I agree with. But I mean more with video surveillance, i.e. VMS vs cameras vs analytics. If I was recommending for a video analytics startup, e.g., I would not neg a candidate just because they sold cameras previously. The channel, the dealers and customers are close enough.

UM
Undisclosed Manufacturer #3
Jun 15, 2018

I wouldn't reject a candidate just because they sold cameras either, but I would be more cautious.  I think that even within video surveillance someone with experience selling hardware is a lot different than someone selling software.  It's possible for someone to change from one to the other, but it's often times a learning curve.  I think it's more in how you sell.  Generally hardware mostly comes down to price (there are exceptions of course.) I think people selling software have to know how to position features and benefits first and then price second.  

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Rich Moore
Jun 15, 2018

Janet Fenner - Dahua USA.  She has a very strong sales and marketing background having worked with several large manufacturers.

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UM
Undisclosed Manufacturer #4
Jun 15, 2018

Running sales ain't about the product, folks, it's about selling.  The best person is one who knows how to put together a sales plan, get corporate buy-in, find the necessary resources, and then find the right team to implement the plan.  He or she should have a good working knowledge of CRM programs and other sales tools, and have established a reputation as one who can "bring home the bacon". 

Many good salespersons make lousy sales managers, and many technically qualified people can't sell. 

One of the best sales manger I ever met would faint in the parking lot if she had to make a sales call, but she was a superb process person, who understood enough about the products to design a campaign, knew how to run a team, and then track the results.

As Socrates said, "Nothing happens until something is sold!"

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Michael Silva
Jun 15, 2018
Silva Consultants

I think that hiring a head of sales that has strong existing relationships with end-users, consultants, and major integrators can be helpful, but the value of this is often greatly overrated.

I have seen numerous cases where a major player from top company (#1 or #2 in market share) is hired away by a start-up or smaller company (#50 in market share) at big bucks with the expectation that he or she can work miracles.

While the previous relationship may get the salesperson in the door for the first time, the merits of the product and company usually speak for themselves. It is rare that someone will switch to a lesser-known product just because of a previous personal relationship. After a while, the salesperson may find that it is hard to even get a return call from people who he or she previously thought of as friends. 

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JH
John Honovich
Jun 15, 2018
IPVM

Michael, I respectfully disagree.

First, to be clear, I think it would be great if the world worked the way you described but that has not been my experience, i.e.:

the merits of the product and company usually speak for themselves. It is rare that someone will switch to a lesser-known product just because of a previous personal relationship.

A lot of times, what is better or worse is hard for buyers to understand, due to a combination of lack of expertise in an area, lack of time and often lack of interest. Beyond that, there is some comfort in dealing with salespeople an integrator or buyer has had previous positive experiences. Moreover, to a significant degree, the salesperson can be the product's differentiation, in terms of what knowledge and support that salesperson can provide.

The other way to look at it is to look at the largest companies in the industry. Overwhelming, they have large and well-structured sales forces. If the product and company spoke to most buyers by themselves, why spend so much money on that?

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Michael Silva
Jun 15, 2018
Silva Consultants

Perhaps I didn't word my comment correctly. The cases I am thinking of involve salespeople who leave a company like Lenel or Axis to join a start-up access control or video company and then expect their previous integrators to embrace their new product wholeheartedly. In my experience, this just doesn't happen.

The only exception is when the new company is offering a product that is truly a game changer, which is quite rare. The last thing most major integrators need is yet another access control line or yet another camera line, despite any personal relationship they may have with the person selling it.

 

 

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Sean Nelson
Jun 15, 2018
Nelly's Security

I'd look into some of the alarm.com people, they have some rockstars there.

Glen Gulbeck from Alarm.Com. I've only conversed with him a few times but i was really impressed and he stood out as a rockstar to me. Im not really sure if he is considered a "salesman" or one of the types that picks up the phone and goes after people like a bull dog (maybe he does?) He does put on excellent webinars, has great product knowledge and is always courteous, thorough and very responsive whenever I have questions, seems very knowledgeable, and has alot of contacts in the industry. It would be something I would want replicated in my salesteam. Like I said, im not sure if he is really into outside sales at all but he does fit alot into the description you requested.

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Meghan Uhl
Jul 03, 2018

Mitch Bolnick, Richard Gibson and Stephanie Mayes top my list.  All have experience in security sales specifically video but spanning access control, burg etc, in terms of overall knowledge.  All are knowledgable in SaaS and other cloud services and All have background working in a manufacturing environment.  All three have been my boss in the past at different companies and were my career favorites.  They have incredibly good management, multi-tasking, problem resolution, presentation skills and were appreciative and supportive of all members of the team.

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Bruce Barlow
Sep 14, 2018

Ben Cornett formerly of Honeywell.  Slam dunk.

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Scott Lindley
Sep 14, 2018
Farpointe Data, Inc.

In regards to driving sales look no further than Mr. Stephen "Shep" Sheppard.  True grit.

UM
Undisclosed Manufacturer #5
Sep 14, 2018

I would hire myself.  Cuz I'm awesome.  And I would crush it.

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UM
Undisclosed Manufacturer #4
Sep 14, 2018

I feel that a mature, wise, experienced sale manager type, interested in working to get a start-up going, would consider an equity partnership, in lieu of a big salary.

Nothing incentivises a real sales performer like a modest base salary, with the potential of a big paycheck if they succeed.  "Hunger is good, and you only get to eat what you kill"

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