Who Should Be Responsible For End-User Support? The Manufacturer Or The Integrator/VAR?

As security technologies become more complex for the end-user to manage, with abundant features and tools, end-user require more "hand holding" in implementing features, handling events, etc.

Manufacturers argue that they spend considerable amounts of resources in training their VAR's, on product certified technician training, online tools and libraries, etc.

Integrators...

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