Who Should Be Responsible For End-User Support? The Manufacturer Or The Integrator/VAR?

As security technologies become more complex for the end-user to manage, with abundant features and tools, end-user require more "hand holding" in implementing features, handling events, etc.

Manufacturers argue that they spend considerable amounts of resources in training their VAR's, on product certified technician training, online tools and libraries, etc.

Integrators argue that it is the manufacturers job to make support available to the end users as part of the product release package, while it is the integrator's job to support end-users only for the initial install.

Who should the end-user turn to?

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