Which Support Ticket Software Do You Use?

A member wrote in looking for help:

"What do members use to track and manage support tickets? We are using Trello as a hack and it is not working out for us anymore."

This is a good topic, and I'm curious to read your feedback. When I worked for an integrator we used a custom built extension of MS Great Plains ERP that I would not recommend is cheap or extensible.

Does anyone have a better answer?

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