We've been an ICT distributor for the last 11 years.
ICT is sold on the market using a number of different channels, depending on the country. ICT has 2 different product lines (Protege WX and Protege GX) that are sold differently in some countries.
Protege WX is a web-based unified alarm and access control system that does 128 doors, 512 alarm zones, 32 alarm areas/partitions, 10000 Users (cards/codes). There is no software with WX, the web-based UI is built directly into the main system controller. You do not need to be certified to install WX, although certification (done online, takes about 3-4 hours with a 1 hour exam) will unlock a number of advanced functions (elevator control, automation functions, video verification, more) for your installations once it is completed. WX is an extremely simple system to set-up and program.
Canada: WX is primarily sold through distribution (ADI, Anixter, APA, Tri-Ed).
US: WX is sold both through distribution (SES, Tri-Ed; serviced through a master distributor called Inaxsys) or dealer direct (through the ICT corporate office in Denver).
Other countries: WX is generally sold through country-appointed distributors who handle the local regulations, translations, local tech support, local marketing, etc... One main exception to this is New Zealand (ICT's home country market) which is only dealer-direct.
Protege GX is an enterprise-class unified access control and alarm system. It can manage an unlimited number of doors, controllers, cards, sites, cameras, inputs, outputs, etc... It has very large integration capabilities with a fully developed and documented API (using SOAP). It offers high-level video integration to a number of platforms (Avigilon, Exacq, IVTVision, Panasonic, DVTEL, Guetebruck, HIKVision, Dahua, Milestone, ONSSI, Mobotix, Pelco Digital Sentry, Pelco Endura) and high-level elevator integration to the 4 main elevator companies. GX requires integrator certification which is offered as an online course (about 16 hours) as well as classroom-style. An exam with passing grade of 80% is required to become certified (as well as other certification requirements).
Canada: GX is sold dealer direct or through distribution (ADI, Anixter, APA, Tri-Ed). There is always a direct relationship between the dealer and us when using GX, even is the dealer buiys through distribution. Dealers must be certified to buy GX through distribution.
US: GX is sold only dealer-direct and is serviced through the ICT corporate office in Denver. Those dealer-direct GX accounts will generally also buy WX direct in the US.
Other countries: GX is generally sold through country-appointed distributors who handle the local regulations, translations, local tech support, local marketing, etc... One main exception to this is New Zealand (ICT's home country market) which is only dealer-direct.