Subscriber Discussion

VMS Software Support (SUP) Fees?

UM
Undisclosed Manufacturer #1
Feb 07, 2013

I am interested in learning about how the various VMS manufactures sell the SUP fee’s.

I have worked with multiple VMS’s and it seems as some include a fee during year 1 while others only charge for upgrades when needed or requested.

What is you experience with SUP’s – are they included as part of year 1 support or only after the year 1 warranty period has expired?

JH
John Honovich
Feb 07, 2013
IPVM

See:

As a general rule, companies who only sell software push annual fees hard while companies who sell hardware (especially cameras) not only do not charge but sell hard on this point.

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