Frank - I didn't mean specifically in this instance, but any VMS not capable of transcoding video. Its a trending issue right now where the access client isn't capable of displaying high res video.
Just to be sure, you know there is a feature in Digital Sentry that allows you to display a list of alarms and their associated video correct? As far as exporting video, I really thought this was a Continuum function (I'm on the pelco side). I thought it had to do with the media player in Continuum not playing the DS Native format. Continuum adds a ton of function to DS, thought this was one of them.
?Basically, you get an E-mail with a picture of what caused the alarm. Then the video associated with that alarm is in a nice list inside of DS. You click the alarm and you are watching video. Its also in the Continuum alarm list.
If you want, E-mail me your location Chris.Lobozzo@Schneider-Electric.com as well as the name of the Partner and I'll get someone in touch with you tomorrow to explain the features a bit better (I know we do not have the best documentation for some of the DS Features)