Subscriber Discussion

Vanderbilt Bright Blue - Anyone Familiar?

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Jason Neubauer
Dec 12, 2016
IPVMU Certified

We have a client with a Vanderbilt Bright Blue Access Control System.  The system can be seen via its IP address and proprietary Discovery Software but the webpage is unresponsive.  I have done the following: connect it via a laptop and network switch, power cycled too many times to count, and re-seated the USB thumb drive inside the unit.

Any help would be appreciated. Vanderbilt Tech Support wanted $500 to open a ticket.

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Brian Rhodes
Dec 12, 2016
IPVMU Certified

Bright Blue has been around for several years. It was Schlage Bright Blue before Vanderbilt bought the line.

With that said, do you know which version it is? I'll ask Vanderbilt for feedback.

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Jason Neubauer
Dec 12, 2016
IPVMU Certified

Ver. 3.3.1

Thanks Brian.

U
Undisclosed #1
Dec 12, 2016

$500 to open a ticket? Or to buy a year (or some time frame) of support?

UM
Undisclosed Manufacturer #2
Jun 29, 2017

Have one looks like we might be inheriting if we get the client. It's screen labelled Schlage, so I assume this is an older version pre-Vanderbilt acquisition.

Anyone know any hardware details about their controllers? What kind of takeover options their are...

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Brian Rhodes
Jun 29, 2017
IPVMU Certified

Pre-Vanderbilt, it is proprietary hardware.  I think takeover using the system you're dealing with is a longshot.

After Vanderbilt bought the division, this may be changing.  Vanderbilt and Mercury Security are both owned by ACRE. (Big Money Coming Into Access (ACRE)

(1)
U
Undisclosed
Jun 30, 2017

If it's old enough to not say Vanderbilt is there a reason to expect support?  500 for one service ticket does sound steep.  Are you an (authorized dealer or whatever they call it.)

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