Using QR Codes On Camera Packages / Manuals?

True... where it falls down, again, is the lack of built-in support for it in most if not all mobile devices. Most(?) people aren't going to bother if it means downloading an app first, especially with the wide range of bar/QR scanners out there, some that are paid apps, to do something as simple as plugging in a scanned URL.

I mean, I just got (last weekend) a brand new LG G2, which is about the equivalent level to a Galaxy S4... neither the stock Android browser nor the pre-loaded Chrome have direct QR entry. You'd think it would be a natural to just put a QR scanner directly in a browser, but no... I think Dolphin has a plug-in for it, don't know about Opera. If you search the Play Store for "QR", there are literally dozens of scanner apps with a wide variety of ratings... for someone not too tech-savvy, it could be overload when you're trying to do something so simple.

Of course, none of this is a knock on the manufacturers using this method... I suppose they're helping the cause a bit by actually putting the codes out there.

LOL I think it may be a matter of preference. I can usually find the relevant information more quickly from searchable printed information, while a video will hold you hostage for the duration of the video. Also, sometimes in order to know if a video presents the information you really need, you have to watch a signficiant amount of it.

In the workplace, there has been a transition from printed material and slide shows to video. I find such training is usually oriented toward the lowest common denominator and is a real time water. There is no practical way to speed up assimilation of material presented in video.

I can absolutely agree that if you are presented with a tool that works for you via QR codes or any other mechanism, that is a valuable tool whether or not someone else has a bias against it. Viva la differance!

LOL Horace... :)

Any environment where you have a support 'group' and an end-user 'group', the same dichotomy will always exist:

1. The support group will generally think that the end-user group is comprised primarily of morons... and

2. The end-user group will generally think that the support group is comprised primarily of morons.

This is, of course, perspective-driven. To overly generalize:

1. End-users are generally annoyed/pissed that they can't figure something out and/or something is broken and preventing them from doing their job... End-users rarely call with the best 'attitude'. :)

2. Support folks are literally inundated all day long with callers who - unlike yourself - will not even take the time to figure out stuff/RTFM, etc... Support folks can sometimes find it difficult to maintain a good attitude. :(

This is the 'perfect storm' of conditions that requires a superior support team to mitigate.

I loved your closing statement - as it is so dangerously true for companies who do not get this:

"We generally learn over time which vendors to avoid... ."