Subscriber Discussion

Uniview Can Not Live View Remotely

Jay Hobdy

•Nov 02, 2017

IPVMU Certified

We have a Uniview IPC262ER9 tag camera. Usually we go back to the site a couple times and adjust these to make sure we have them set up properly for tags. Exposure, IR, etc.

I figured, hey we forward ports anyway (Let's not go down that road) so lets just forward this camera so we can access remotely. So I did and we can get to the camera, I just can get an error saying we can not play live video.

downloaded all requested plug ins

IE ( 2 computers)

Works fine locally, and is working fine on NVR

Can navigate all menus

Using standard http port 80

(I plan on disabling this once camera is configured)

We would really like to get this fixed so we can adjust remotely at night.

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Undisclosed #1

•Nov 02, 2017

This document appears to say that more than just the HTTP port needs to be open.

"The recorders require that the HTTP port, Media port, and the SDK port to be open in the locations router in order for clients to fully connect to the unit via the phone, remote web browser, or remote computer using the EZStation. If you cannot do port forwarding at your location please view our EZCloud introduction and tutorial."

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(1)

Jay Hobdy

•Nov 02, 2017

IPVMU Certified

In reply to Undisclosed #1

Thanks I took a look at that document and the portion you quoted is listed under recorders. There is no such wording under cameras. Those ports are not listed under cameras, and I do not remember seeing those ports in the camera.

This is a camera we are trying to access, not a recorder.

Cameras use a HTTP port (default 80), HTTPS port (default 443), and RTSP port (default 554). The HTTP port is used for access the camera via the web browser and via the mobile app on android and iOS. This port is 80 be default but if needed to be changed is commonly changed to 8080. This port is used as your web protocol for the browser to direct network traffic to the correct server. Uniview units come with the option of using a secure HTTPS port for viewing on the web. This port using the default HTTPS port of 443 and if used clients will be required to have a signed certificate on their computer to view the recorder on the browser. This is good for banks, schools, and hospitals. 443 is the networking standard port used for HTTPS if you would like to use a different port please contact the locations network administrator. The RTSP port is used for streaming the cameras RTSP stream to a 3rd party program such as VLC player. This port is 554 by default witch is the networking standard port for RTSP. This is 99% of the time going to stay at the default port. Please contact the network administrator at the location if you wish to use a different port. If each individual camera is to be viewed remotely each camera will need a different HTTP & RTSP port and each camera will need to have its ports opened in the router for its own IP address. Cameras only need the HTTP and RTSP ports open to be viewed remotely.

With Dahua, we only open the http port and we can get live view on cameras. Is it possible we need to open the RTSP port as well? That really does not make sense. Could the browser require the http and RTSP port?

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Undisclosed #1

•Nov 02, 2017

In reply to Jay Hobdy

"Could the browser require the http and RTSP port?"

seems so, based on that last bolded sentence - so just open 554.

I would also try an alternate HTTP port if just opening the RTSP port doesn't solve the problem.

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Undisclosed #2

•Nov 02, 2017

In reply to Jay Hobdy

I'm not familiar with Uniview cameras, and you seem confident the required ports are open so I won't argue against it, but for example motion detection on Pelco Sarix cameras required the ephemeral port range (in the case of Win7, 49152 through 65535) to be allowed inbound on the recorder for motion detection to work (they say "...for live video, motion detection, and analytics"). I don't know how the plugin is supposed to operate but it's worth keeping in mind that sometimes there are requirements like this.

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Undisclosed #3

•Nov 03, 2017

If you want to access the UniView camera remotely, you need to enable port mapping.
"Setup -> Network -> Port Mapping",
"Port mapping" is "Enable",
"Mapping type" is "Manual".
If port mapping is disable, the video was not played in my case.