Typical Maintenance Costs For Cameras And VMS

Undisclosed End User #1

Would anyone like to share what they believe to be typical maintenance costs paid to vendors to receive phone tech support and firmware updates for cameras and VMS systems? For VMS systems, cost or percentage of cost of channel/camera license is fine and for cameras, percentage of purchase cost is also fine. If you want to share specific examples, that's fine, or if you would rather not mention vendors, that's fine as well.

Thanks!

Show oldest first Show newest first

John Honovich

IPVM | 02/22/13 05:24pm

For cameras, typically zero for support and firmware upgrades. For VMSes, either zero or 10 to 20% of the first year purchase price. Some vendors, especially if they sell cameras or appliances, will offer support and updates at no charge. Others, who only sell VMS software, typically push hard for those recurring fees. See our survey results on VMS annual license fees and our post on why these fees are unfair.

Discussion	Posts	Latest
CSD's John Nowacki Declares: "You So Called Ipvm Experts Over The Years Your Absolute Ignorance To To The Real Industry You Procrastinate Against Time And Time Against Will Ultimately Be To Your Demise" (83) Started by John Honovich	83	about 7 hours by Undisclosed Manufacturer #24
Putting Together An NDAA Whitelist Of Products Not Using Dahua, Hikvision, Or Huawei Hisilicon (4) Started by John Honovich	4	1 minute by Undisclosed End User #2
Which CCTV Software Allows The Use Of Hikvision NVR's As Encoders? (14) Started by Rick Pfitzner	14	about 2 hours by Sergio Scheveloff
Recommendation For IP Device Health Check (9) Started by Undisclosed Manufacturer #1	9	less than a minute by Joe Collinwood
Looking For A System That Will Allow Customer To Keep Years Of Camera Footage Even If It Ends Up Being One Frame A Second At One Point (Or Even Less) (11) Started by Undisclosed Integrator #1	11	about 2 hours by Hans Kahler

Discussion

Posts

Latest

CSD's John Nowacki Declares: "You So Called Ipvm Experts Over The Years Your Absolute Ignorance To To The Real Industry You Procrastinate Against Time And Time Against Will Ultimately Be To Your Demise" (83)

Started by John Honovich

about 7 hours by Undisclosed Manufacturer #24

Putting Together An NDAA Whitelist Of Products Not Using Dahua, Hikvision, Or Huawei Hisilicon (4)

Started by John Honovich

1 minute by Undisclosed End User #2

Which CCTV Software Allows The Use Of Hikvision NVR's As Encoders? (14)

Started by Rick Pfitzner

about 2 hours by Sergio Scheveloff