Training For Security Technicians?

Hello,

I am curious to find out what other integrator are doing as far as training for technicians. We are trying to develop a training program and other than the manufactures certifications, what else would you include? Is there anything online that you would have them do? Is there any customer service training that you put them through?

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#*, **** *****. * am ******* ** **** what ****** ***.

****, ** *** ******* together **** ** ************ book *** ****** ** the **** *** ****** (see **** ******* **** as** ****** ******* ************ Guide,********** **** ******* ******* Guide,** ****** ************ **** Shootout - ********, ****, Ideal, ******, ********, ********, ***.). *************** ****** **** ***** in *****.

*** *** ** **** started ** ****** **** this, ****** *** ********, is ******** *** *********** in ******** ** ******* use. *** ******* ** Tech * ** **** and ********* **** **** that **** ***** *** others ***** *********. ***** be * ******** ******* line ** ******* ********* knowledge, ** ************ ** intrusion. **** ****** ** other *********** ** ** the **** **** ********* technologies **** *** ******** has * ****** ** do *** ********. **** may *** **** ******** but ** **** ********** help **** ***** ******** service ***** ***** **** to **** ** ***** of ******** ******. ***** training ******** ****** ******** on * ******* *****.

**** *****-******** ** ****** a **** ****** ** your ******** **** *** time ** ******* *** an ***** *** ** the ****. * ***** rotate ***** ******* ***** and ***** **** ********* so **** ***** ***** different ******* *** *******.

** *** ** *** same *********. ** ***'* have *** **** ********* either *** *** **** to **** **** **********. Eventually ** *** ***'* make **** *** ******** the ********* **** ***** to *** ****** *** look *** ***** ********** options. **** ** ** is **** ** ********* of ******** ** *** office. ** ***** *** are ***** *********.

******** ** ******** ** a **** ****. **** I **** **** *** industry ** *** ********* only *** **** *****-***-*****. Since **** *'** ******* classes ** ***** **** and ********** *** ********** that ****'* ******* ******** but *** **** ********* and ********* ****** **** hands-on ********. *** *** always ********* ****'* ** take ********** ******* ** a ********* ******* ** paying *** **** *** allowing ***** ******** ** let **** ****** *** class, *** * *** of *********** ***'* **** to ********** *** ******* of ******* ******* ************* tech's.

**** *** ***** ******** done **** *** *** industry ** ********* ******** guidebooks ** ******* ****** that *** *** *** as * ******** **** for **** *****. ***** are **** ****** ******** labs **** ******* *************, but * ****** ******* having * ******** ****/***** in **** ****** ***** you *** **** ** train ****** ******* *******.

*********** **** * ******* back ** *** ***** nineties ******** **** **** had ****** ** **** to ***** ******* **********. Heck ** *** *** techs *** * ***** and * ******. *** margins **** ****'* ***** anymore.

"* ****** ******* ****** a ******** ****/***** ** your ****** ***** *** can **** ** ***** across ******* *******."

***, **** ** ***************.

**** *** ***** ******* covering ************ *** * encourage ******** ** **** note ** *** ***** of ******** **** - and * ***** *** new ****** **** ********* will *** **** **** value *** *********** ******* to *** ***** *** people ** ** ***** and ****** ***** *** them..

*******, * **** **** most ***** ***** *** best ** ***** ***** themselves... ********** *** *** to *** ***** **** they **** ** ****** to ** **** *** on ***** ***.

** ****** **** *********, OJT ** ******, *** face ** - **** of ****** **** ***** aren't *** **** '********'. Two ********* ***** ****.

** * ********** *** environment **-*****, ***** *** learn **** ******** *** think *** **** ***** stuff - ***** ******** them ** *** ***** hands ** ***** *** think ***** **** **** are *****, ******* *** pressure ** ****-***** ***.

****** *** *** *** replies, * ** **** that **'* *** **** us ** **** ********. We *** ******* ******* a ******** ******* **** will *** ******* **** a ** **** ******** to * ** **** position. * *** ******** that *** **** ** it **** *** **** to **** ********* ********, but ************** ***** **** justify *** ******** *** promotions ** ** ******. Here ** **** * was ********:

****** ****** ***** **, minimal ********* (*.*. *** do **** ******* *** mounting *******). **** *** take ****** ***** ******* to ****, ******, ****, Networking, ***. **** ***** are ******** (******* **** a * ***** ******) then **** **** ** a *** ** ***. After ****, ** **** them * **** ** tasks **** **** ****** learn ****** *** **** 3-6 ****** *** **** need ** **** **** they ***** **** ***** onsite **** * ** tech (*.*. *** ** wire * **** ******, card *******, **, ***). Once **** **** * months, ** *** ***** to ** **** ********* training ** *** ****** (i.e. ********, *********, **, etc.). ***** * ****, they *** ***** ** get ************** **** *************.

* **** ** ********* to ***** ** * technician *** **** ***** a ****** **** **** keeps **** ******* *** excited.

** $.**...

*** *** ******** **** employees *** *** ** the *****. *** ******** is ****** ***, ***** is **** ** ******** to **** **** ** finding *** ****** *** at * **** *** making ** ** ** you ** *****. *****, tiger ***** ***** ** to **** *** *** well ** *** ** done, *** *** **** to ******* *** *** bad ****** *** ****** yourself. **** ********** ******* in **** **** ***/** poor *** *******, **** of ***** *** "***" for ********** ******* ** on ** **** ********.

****** ***, ** ** proactively ***** **** ****** on * ******* ******** and ****** ** ** a **** ** ***** business. **** *** ** one ** *****' ** till **** **** **, they **** *** ****** required ** ** *** job **** *** ***** paid ** *******, *** your ******** **** **** they *** ****** ***; a **** ***** ************ team **** ** ***** the *****.

* **** **** ** odd ********** ** ****, manager, ***, ******** *** designer ***** *** ******** if **** *********** ***** take ** ****** *** as * *** ** life, ** **** **** projects ***** **** ** time *** ***** ******.

* ******* **** *****'* address *** ******* ** training ** ****, *** I **** **** **** a *** ***** ** my ***** *** ********* that **** ****** *** to ** * *** that * *** **** they **** ** **** how ** **. *** it ******* * ***. Don't *** ******* ***** anything **** *****'* **** trained **. ****** ******. But ***** ************...

*** ******** ** ****** OJT, ***** ** **** to ******** ** **** golf ** ******* *** pieces *** ** * time *** ****** ** up ** *** ** along...

** **** ** ****-********.

*** ******** ** **-***-***-********, and ***** **** **** a ****** ********** ******** with * ****** ***, and ********* ** *******.

******* ***** **** ******** off-the-job, *** ** * had ** ****** * would **** ******** **** by ******* * ***** to ******** *** ********’* competency.

***** * ***** ** principle, **** ************* ** not *** ** ***** goes ****. *** **** up ***** * *** pointing *** * **** followed ** *********** ***** that **** *** *********. Like * ****, **** is **** *********** **** 20 ***** ** *** and ************** ******, *** a ***** ** ******* program ** **********.

* **** **** **** & ******* ****** **** IPVM *** ***** ** very *******, *********** *** geared ******* ****. *** me, ****, **** *** convenience **** *** ********** factors. ** ******, *** quality ** *** ****** was *** ****** *** factor.

** ******** ** ********-******** knowledge, * ******* **** it ** ********** *** security *********** ** **** an ************* ** ***** electricity *** ***********. **** would ******* ****** **** Ohms ***, ******/******** ********** principles, ********* ** *** basic ********** (************, ******, resistors, **********, ***********, *********, etc.) ****.

* ** ********* ** how **** ***** * encounter ***** **** *** to **** ******* ********** together *** ****** **** no ********** ********* ** how **** ****.

** *****, ***** *** IBEW *******, ******** ******* the *********** *********, ****, access ******* & **** systems. ***** ***** *** many ********* ************* *** with ********* *********, *** basics ****** *** ****. Journeyman ***** ******* *** taught ** **** **** classes ******** ** **** and ********* *** ******* to **** ***** *****. It's ****** * **** in ******** ******** *** classes ** **** ** with ************ ** ****** an ***** ** *** Electrical *********** **** ****** our *******.

****'* ****** ****, * used ** ** **** Local *** ** ********, and *** ****** *** local *** **** **** training.

* ***** *** ***** was ** ****'* **** the ********** ****** ***** the **** ***** ****** out, *** ***** *********** security ***** ** * few ********* *********, *** them ********* ****'* **** working ********. ******* **** to *** ***** *********.

** *** **** **** from ****** ** *** to ****** ********** *** development ** ***********. ** is ****** *** "****** Ball". *** **** ** first ****** **** ***** requiring ********** ********** ** perform *** ********** ****. The **** ********* ***:

** ******** - ** exposure ** **********

*** ******** - ******** to ********** ** ******** a ****** **** ***** the ****

* ********* - *** do *** **** ***** close ***********

* ********* - *** do *** **** ******* supervision

* ********* - *** been ***********/********/*****-** ******** ** tested ** ****** *** competency.

** ***** *** ********** role *** ****** **** skill ********, **** ***** current ******, *** **** creating * **** *** their *********** **** ***** the ***** ***** ** the *******.

**** ******* ** **** skills (**** ******** *******, motivation,...) *** ****** **** doesn't ****. ** **** defining **** "***** ************", "exceeds ************", *** **** "does *** **** ************" helpful ** ****** **** feedback ** *********** ** development.

***** ***** **** *********** to *** ********* *** to ********** ***** ************ and *** **** *** improve ***** *********** *** accountable *** ***** *** development.