The video surveillance industry is behind the times, sure.
Pelco today announced they added live chat to their site.
This is new. We cannot find / think of any major video surveillance manufacturer with this. No Axis, No Avigilon, No Milestone, No Genetec. I wouldn't even consider companies like Bosch, Honeywell, Panasonic and Sony who barely can keep a website current within a year of their new surveillance products.
So we tried out the Pelco live chat.
The live chat button is now available across Pelco's site inside their header:
Within 10 seconds, a support person responded. I asked a bunch of straightforward questions. Here is the exchange:
That's fairly reasonable and quick. No picking up the phone, hanging on hold, etc.
Of course, this is not groundbreaking technology. So many regular stores and websites have built-in live chat.
But it's sort of 'innovative' for the surveillance industry <<sigh>>
What do you think?