The First Surveillance Manufacturer To Add Live Chat? Pelco?

The video surveillance industry is behind the times, sure.

Pelco today announced they added live chat to their site.

This is new. We cannot find / think of any major video surveillance manufacturer with this. No Axis, No Avigilon, No Milestone, No Genetec. I wouldn't even consider companies like Bosch, Honeywell, Panasonic and Sony who barely can keep a website current within a year of their new surveillance products.

So we tried out the Pelco live chat.

The live chat button is now available across Pelco's site inside their header:

Within 10 seconds, a support person responded. I asked a bunch of straightforward questions. Here is the exchange:

That's fairly reasonable and quick. No picking up the phone, hanging on hold, etc.

Of course, this is not groundbreaking technology. So many regular stores and websites have built-in live chat.

But it's sort of 'innovative' for the surveillance industry <<sigh>>

What do you think?

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